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I was trying to troubleshoot a black screen of death issue with Windows10 that first started appearing after Firefox adopted the new Private Browsing icon. In the process of doing so, I tried every combination of Firefox settings imaginable. Nothing worked as far as Asus, Windows, or Firefox settings, rolling back/ updating various drivers, etc. So, I decided to refresh Firefox and when that did not work, I decided to uninstall and reinstall Firefox. I'm not sure if that worked as far as the original black screen of death issue is concerned because now Firefox no longer remembers my cookies and site data allowed exceptions (my only exceptions were my bank websites, which worked as expected until the uninstall/reinstall). I've tried selecting always use private browsing and always delete cookies and site data when Firefox is closed (my previous settings), but every time I close Firefox and return those three exceptions are missing. Any ideas would be most welcome. BTW, does anyone know how to use that folder Firefox puts on the home screen labeled "Old Firefox Data" because I was expecting there to be a .exe file to click on to reload all the previous settings in one fell swoop.

When I moved my data from my old Windows 7 to my new Windows 11 computer, I used a Mozilla account to upload and save my bookmarks. I then transferred my data using a different method.

I would now like to delete my data from this (Mozilla) site but can't find it. Please show me how to clear all my bookmarks, passwords (!!!), everything from this site.

Thanks

For the past week or so, Firefox has been resetting the tab I am using. The whole tab will suddenly go blank except for blank placeholders for buttons, frames, etc., after which a few seconds later the tab reloads. If I was watching a video, that video is still there but has been reset to the start. There does not seem to be any particular trigger (I read another thread from about a year ago in which another user described the same problem.) I have never seen this kind of random reset/reload behavior in Firefox. Let me know if there is a way to collect more information if possible. Thanks for your time.

When I followed instructions, it sent the login file to the flash drive I designated but in an Excel format & I don't know how to print it in a readable (.doc format). Any help is greatly appreciated. bucretired@yahoo.com

A few days ago I accidentally deleted my browsing history and I have lost some pages that I need to revisit, is there a way to get the browsing history back as of 12/20/2023

Lately, every time I turn on my computer, Google comes up as my browser. I believe that Avast, for which I have a paid subscription, is responsible for this hijacking. I have never used Google as a browser, nor do I wish to. I have to constantly maneuver to use Firefox. I am not omputer savy, so I need help.

1. How can I prevent this? 2. Is there a Federal Agency to complain to? 3. Is Firefox aware of this?

Thank you, Nick M.

Windows 10 Pro v 22H2 Firefox 121.0.1 (64-bit)

I have tried preventing Firefox from autostarting with Windows start up by examining these potential program starting locations:

Firefox-Settings-General: "Open Firefox automatically when your computer starts up": Option not available about:config - toolkit.winRegisterApplicationRestart - set to "false" No listing for Mozilla or Firefox in Windows 10 "Startup Apps" settings page No listing for Mozilla or Firefox in Windows 10 msconfig.exe/System Configuration-Startup No listing for Firefox in Windows 10 Task Scheduler No Firefox program in Windows 10 - %appdata%\Microsoft\Windows\Start Menu\Programs\Startup folder All Firefox extensions (2) are disabled

Where else should I be looking? Thank you

When I want to go to the NY Times, and i type "nyt" the address bar automatically populated with the rest of the URL "nytimes.com". When I do the same thing with gmail and "gmail" it runs a search on a search engine instead of completing the rest of the URL.

Why would it do this for one website and not another? How do I fix this, I use gmail all the time so its a bit of a time waster.

Thank you in advance for your help!

Why am I seeing pop-up windows with ads for this online women's cloting store: https://www.lightinthebox.com

Safari is showing the links seen in blue after each line but FireFox is leaving them out. Some type of bug or coding problem. This began happening 3-4 months ago. It used to work fine on FireFox. Would love to stay using FireFox and avoid the Safari thing. Love the browser!!! Mark Miller

I closed all my tabs and reopened the browser bc I was getting lag on sites like X.com when typing my messages. Immediately after opening Firefox again, my homepage, MSN.com was loaded. I tried to click on the arrow to scroll through the different headline stories and nothing happened. I used Chrome & Opera to load the same page and they work fine. This seems like a Firefox thing. I have no extensions or permissions that deny me the right to click on anything. What is the problem?

Hello Support

I have been using your product thunderbird for my email purposes. Recently I upgraded my HDD capacity to 4TB and copied all my files across, which worked OK.

My thunderbird email platform now has two inboxes and the incoming mail appears in both inboxes, which is becoming inconvienent.

Q: How do I delete one of those inboxes with out risking a major loss of folders?

In box #1: wbob@optusnet.com.au wbob@optusnet.com.au

In box #2: OPTUSNET wbob@optusnet.com.au

Kind Regards Bob wbob@optusnet.com.au

Hello, Ive recently switched my primary browser from opera GX, to Mozilla Firefox. Since then I've adjusted the settings to my liking, one of which was the search engine. I chose google chrome, and it works when I open a new tab, However, When I open a new window of firefox, it always opens Bing. This is a small problem, yes, but its simple issues like this that dissuade me from wanting to use firefox at all, I would like to solve this issue, but Ive searched for answers, and there aren't any. If you help me fix this, I will keep firefox. Otherwise, I'll chose a browser that gives me the amount of control that I want. I've also attached a photo of the startup screen of firefox.

Hi -- I hope someone can help with this recent problem that has cropped up. Videos that are supposed to be autostart, such as news stories embedded on pages of news sites or video feeding into a side panel on a college sports site I frequent are just continually in buffer mode with the little spin icon in the middle of the screen. This also happens with some, but not all, YouTube videos.

This is a recent development and I didn't do anything to change my setup. I did try updating to make sure I have the most recent version of Firefox, so that's been accounted for. If I close out Firefox and come back to it after a couple of minutes, the problem is cleared, but it only lasts a little while before it begins once again.

Any suggestions? Thanks!