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Crashes constantly after update

FF just did an update and now I can barely use the browser. Its slow and then spins and crashes... it took me 6 minutes to just get this open and type this. All my links … (read more)

FF just did an update and now I can barely use the browser. Its slow and then spins and crashes... it took me 6 minutes to just get this open and type this. All my links and sign ins are on it... ugh... How do I reverse the update? thanks

Asked by jane51 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Firefox web browser has lost all my bookmarks, sign ins and passwords

When I opened Firefox web browser it did an update today, and since then I cannot find my bookmarks, sign ins or passwords. I need help here and I am not very tech savvy … (read more)

When I opened Firefox web browser it did an update today, and since then I cannot find my bookmarks, sign ins or passwords. I need help here and I am not very tech savvy at over 72 years old.

Asked by Blair Milligan 6 months ago

Last reply by cor-el 5 months ago

Session lost after update

session is completely gone. I tried to restore it via various help articles and forum posts but without success. I see a stg-backups-ff-126.0.1 fodler in my download fo… (read more)

session is completely gone. I tried to restore it via various help articles and forum posts but without success.

I see a stg-backups-ff-126.0.1 fodler in my download folder which contains information about tabs that I had open. But I don't know how to use firefox to use that file.

I alos tried to the \sessionstore-backups folder with files named like "previous.jsonlz4" but I do not get the menu option for restoring a session.


from a file named "error-sessionrestore-1718212432477.txt": 1718212432149 SessionStore ERROR The session file is invalid: : TypeError: state.windows[0] is undefined(resource:///modules/sessionstore/SessionStore.sys.mjs:1163:11) JS Stack trace: initSession@SessionStore.sys.mjs:1163:11 onBeforeBrowserWindowShown/<@SessionStore.sys.mjs:2035:35

Asked by stephan.roesener 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Suddenly I have no credit card autofill option.

When I go to Settings > Privacy & Security the only "autofill" setting is to import data from another browser. I am signed in, in the US, and my VPN is set to Sea… (read more)

When I go to Settings > Privacy & Security the only "autofill" setting is to import data from another browser. I am signed in, in the US, and my VPN is set to Seattle.

Asked by sarah.berry9 5 months ago

Last reply by cor-el 5 months ago

Firefox automatically changes url when I click in an open tab

Hello, I'm running FF 124.0.2 64 but in Win 10 on a PC. I have the bookmarks right across the top of the page; the sixth from the left at the moment is Seloger's website.… (read more)

Hello, I'm running FF 124.0.2 64 but in Win 10 on a PC. I have the bookmarks right across the top of the page; the sixth from the left at the moment is Seloger's website. If I have a tab open looking at a TV program website and right click on a link to see more details in a new tab, the new tab opens ok, but the TV program website is overwritten by the Seloger's website. If I use the "previous" arrows, it reverts to the TV program site. If I change the order of the bookmarks across the page, the TV program website will be overwritten by the bookmark then in the sixth from left position. This is driving me mad. How can I force FF to stay with the open tab and not change it by itself?

Asked by jfdi 5 months ago

Last reply by cor-el 5 months ago

You messed up my opening page when i choose the option for Firefox

Something happened with your new update, and now my computer is not working. i cannot get my emails to come even though i choose the email button. The wheel just keeps … (read more)

Something happened with your new update, and now my computer is not working. i cannot get my emails to come even though i choose the email button. The wheel just keeps turning and turning, and will not ever get to the emails. The same thing happens when i try other favorites buttons on the top of the page. i do not know the correct words to describe what i am trying to say because i am not tech savvy at all. i am a senior citizen who needs my computer to work again. What has happened? i do not understand any of the directions given to me when you have answered me today. i do not understand the details! i am very frustrated right now, and have spent a lot of my day trying to get my computer working the way it did yesterday. What has happened?

Asked by sschwartz55 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Why can't I change how many instances firefox runs

Hi! I wish to edit my limit on how instances firefox runs but i cant. I searched up how to change but cant find the option for it. It said that i should just untick use r… (read more)

Hi! I wish to edit my limit on how instances firefox runs but i cant. I searched up how to change but cant find the option for it. It said that i should just untick use recommended setting in performance but all that happens is tht i get anotheter option to untick hardware accleration.

Asked by malkarna.jnv 5 months ago

Last reply by cor-el 5 months ago

zoom without changing layout

Hi, how can I zoom in and out on websites without changing any display or layout? For example, on some sites, zooming changes the layout of the text so that it all fits o… (read more)

Hi, how can I zoom in and out on websites without changing any display or layout? For example, on some sites, zooming changes the layout of the text so that it all fits on the screen. Or zooming on some sites doesn't affect the size of the images, only the text. How can I zoom in so as to see the page in its original layout but with a wider view, thus preserving the scales of all the elements (as if I were zooming in on a picture) ? (in the screen below, zooming change the relative scale of the elements) Thank you for your help.

Asked by Blobitomousse 5 months ago

Last reply by cor-el 5 months ago

Private Windows Separating Against my Will

Even though I have browser.privateWindowSeparation.enabled set on "false", private windows appear separate regardless and it is bothering me. I restarted my browser, logg… (read more)

Even though I have browser.privateWindowSeparation.enabled set on "false", private windows appear separate regardless and it is bothering me. I restarted my browser, logged out and then back in, toggled the setting on and off again, but the damn thing stays in this uncomfortable spot that would be awkward to explain as opposed to simply having it blend in with the other windows innocuously. How do I fix this?

Asked by GremlinBox 5 months ago

Last reply by TyDraniu 5 months ago

Can I direct Firefox directly to wireless modem AND keep W10 workgroup on wired ethernet?

We have a W10 workgroup using an unmanaged switch to hook 5 PC's together through hardwire ethernet. The switch is also the access point to the internet "modem". I would… (read more)

We have a W10 workgroup using an unmanaged switch to hook 5 PC's together through hardwire ethernet. The switch is also the access point to the internet "modem".

I would like to cause the PCs to use wifi to access the modem ONLY for internet and Thunderbird, with the workgroup remaining on the wired system.

With both "networks" enabled in W10 the PCs are automatically defaulting to whichever method was enabled 1st. I have no idea how or if I can "split" the flow and cause FF and Tbird ONLY to use wifi.

Asked by alitkowiak 5 months ago

Last reply by Piterk 5 months ago

Firefox update

Hi I just clicked on my Firefox to open it and was met with a new update tab, and all my tabs had disappeared, which I have had happen to me in the past and ended up los… (read more)

Hi

I just clicked on my Firefox to open it and was met with a new update tab, and all my tabs had disappeared, which I have had happen to me in the past and ended up losing everything after closing Firefox and reopening it again.

So with that in mind I went to History and everything was greyed out, and so had no option but to close my browser, thinking that maybe that it had opened that one to tell me about the update and if I reopened it all my tabs would be there. Is there anyway I can retrieve all my tabs?.

Thanks

Asked by lockettlee8 5 months ago

Last reply by TyDraniu 5 months ago

How to sort and view history by date?

How to sort and view history by date in firefox? if we go to the history tab it automatically sorts by creating sections of , "today","yesterday" and then directly for "l… (read more)

How to sort and view history by date in firefox? if we go to the history tab it automatically sorts by creating sections of , "today","yesterday" and then directly for "last 7 days" that too doesnt have the exact date. how can i exactly view the data of a particular date past yesterday?

Asked by varadraut19 5 months ago

Last reply by cor-el 5 months ago

Information regarding release schedule for month of July.

For the last few months Firefox has released a stable version and a matching ESR version for OS's that are no longer supported. Firefox stable version had a major monthl… (read more)

For the last few months Firefox has released a stable version and a matching ESR version for OS's that are no longer supported. Firefox stable version had a major monthly release and a minor update as needed. For the next release scheduled in July I see a stable version of 128.0 with two matching ESR versions. I'm trying to understand the difference between the two ESR versions. The two versions advertised as ESRs are 128.0 + 115.13.

https://whattrainisitnow.com/calendar/

Thanks.

Asked by FfoxUser 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

How to remove a password for a particular website

I stored a password for particular web site. When I reset the password and stored it again. but your site does not revise it. then i try to remove it but you offer to pas… (read more)

I stored a password for particular web site. When I reset the password and stored it again. but your site does not revise it. then i try to remove it but you offer to passwords for all websites. THIS PREVENT ME TO STORE PASSWORDS IN THE FUTURE.

Asked by chenllee 5 months ago

Last reply by cor-el 5 months ago

Doesn't open websites while checking for an update

Hello! A year or two ago I ran into a problem. While Firefox is checking for an update, it does not load any sites. I have to wait about 5 minutes each time before I can … (read more)

Hello! A year or two ago I ran into a problem. While Firefox is checking for an update, it does not load any sites. I have to wait about 5 minutes each time before I can start using the browser. It is incredibly annoying. Has anyone encountered this kind of problem?

Asked by Alexander Zhukov 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

newest firefox update causes all tabs to crash all the time now

is there any way i can roll back the most recent firefox update? i updated firefox on june 12th and ever since than, i can not use firefox or open any tabs due to it cont… (read more)

is there any way i can roll back the most recent firefox update? i updated firefox on june 12th and ever since than, i can not use firefox or open any tabs due to it continuously crashing over and over with no recovery. it is so bad that i had to go to microsoft edge just to report this problem, because i can not get firefox to open anything beyong my homepage without crashing the tabs. please email me at gnralee01@yahoo.com this is infuriating and i have to now use microsoft edge for my browsing because i can not use firefox until you fix this. i have uninstalled and reinstalled firefox 3 seperate times and i still get the same results. firefox worked great prior to the june 12th update.

Asked by gnralee011 5 months ago

Last reply by cor-el 5 months ago