Netflix not working Noted = The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Very annoying to deprive me of my preferred news source. Firefox refuses to load any link on Netflix Here is the message "The page you are trying to view cannot be sho… (read more)

Very annoying to deprive me of my preferred news source. Firefox refuses to load any link on Netflix

   Here is the message "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

Please fix this or advise Thank you. David Vosbein [edited email and phone# from public community support forum]

Asked by dvosbein 5 months ago

Last reply by Kaasplank3333 5 months ago

Serious issues with my iPhones 14 Pro and 15 Pro

Hello, Since I updated my iPhones to iOS 26 hell broke loose. On my iPhone 14 ProI can no longer use Firefox as it quits when I open it On my 15 Pro I can use it but most… (read more)

Hello, Since I updated my iPhones to iOS 26 hell broke loose. On my iPhone 14 ProI can no longer use Firefox as it quits when I open it On my 15 Pro I can use it but most of the time I half only half of the window. I do want you to be my default browser. Can you help, please? How come there is not one article on this? Many thanks! Natalia Great fan of yours

Asked by Natalia Agapiou 5 months ago

Last reply by Kiki 5 months ago

FF 140.3.1esr (32-bit) - Get PR_CONNECT_RESET_ERROR but Chrome works ok at the same site

Hi, I have 2 machines (Win10 and Win11) with FF 140.3.1esr (32-bit) installed which demonstrates the same failure when I enter one site's url: PR_CONNECT_RESET_ERROR Chro… (read more)

Hi,

I have 2 machines (Win10 and Win11) with FF 140.3.1esr (32-bit) installed which demonstrates the same failure when I enter one site's url:

PR_CONNECT_RESET_ERROR

Chrome at the same machines goes at this url w/o any failures. Any ideas what to change on "about:config" in FF to allow it opening this url w/o such error?

Asked by senglory 5 months ago

Last reply by Mike Kaply 4 months ago

bookmarks and history

Hi Can you please help i have tried everything to get rid of this message i have uninstalled and reinstalled i have constantly refreshed and nothing helps,I get the messa… (read more)

Hi Can you please help i have tried everything to get rid of this message i have uninstalled and reinstalled i have constantly refreshed and nothing helps,I get the message The bookmarks and history system will not be functional because one of firefoxs files is in use by another application also for quick access place your bookmarks here on the bookmark toolbar. I am not very technical but it is driving me mad please fix this for me Thanks

Asked by marksd 4 months ago

Last reply by David Robert 4 months ago

"The bookmarks and history system will not be functional" because one of Firefox's files is in use by another application. I cannot fix this problem.

I must have done something to mess this up,can someone help me fix this, cannot bookmark. I have used Firfox for many years. Thank you. Joe Daraio email- [edited email fr… (read more)

I must have done something to mess this up,can someone help me fix this, cannot bookmark. I have used Firfox for many years. Thank you. Joe Daraio email- [edited email from public community support forum]

Asked by bansoxs 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Windows 11 file explorer cannot open icon files in the ShortCutCache folder

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The acco… (read more)

When File Explorer of Windows 11 25H2 tries to access and open an icon-file in the FF (144-64bit) profile's 'shortcutcache' folder, explorer gets Access Denied. The account running Firefox has admin rights.

Looking to the ACL of the profile folder containing the folder 'shortcutcache' show no reason for the blocking. Trying this with a new profile did not help.

Asked by Jörg Debus 4 months ago

Last reply by Denys 4 months ago

Google Lens

For the past few days, I haven't been able to use Google Lens for searches. Why? It used to work, and I haven't changed anything on my computer. I read the support articl… (read more)

For the past few days, I haven't been able to use Google Lens for searches. Why? It used to work, and I haven't changed anything on my computer.

I read the support article about this problem: everything seems fine, Google is definitely my search engine... Can you tell me what I need to do to get it working again? Thank you

[edited email from public community support forum]

Asked by tryphon78 3 months ago

Last reply by Denys 3 months ago

TB error when repairing folders - mbox file gets deleted

Hi, everyone, I have a strange problem with my TB installation - when I go to repair a folder through it's properies settings, TB deletes BOTH the message (mbox) file and… (read more)

Hi, everyone,

I have a strange problem with my TB installation - when I go to repair a folder through it's properies settings, TB deletes BOTH the message (mbox) file and the index (msf) file. There is nothing wrong with either (the folder is fine) - I'm just testing out TB's functionality as I'm moving to it.

The settings are set to always download everything and always keep everything. It's TB version 143. The reason I know the files get deleted is - if I disconnect the Internet connection and click Repair Folder, then go into the profile directory, the mbox file is just gone, while the .msf is sitting at 0Kb waiting for the connection to re-establish. Only the connection is back, TB re-downloads both the index and then ALL the messages in the account...! This is, obviously, highly problematic.

My question is two-fold: - is the expected behavior of the "Repair Folder" button to work offline? Should folder repair be possible even in offline mode? - has anyone else encountered this? I reported this on Bugzilla, along with another fellow who has encountered the same: https://bugzilla.mozilla.org/show_bug.cgi?id=1997845 But it appears the developers have a hard time believing it's actually happening...

Many thanks!

Asked by mym482 3 months ago

Last reply by Matt 3 months ago

Get error msg trying to open "Inbox" in Thunderbird

Today in two of my accounts I get error message "Unable to open the summary file for Inbox on imapML. Perhaps there was an error on disk, or the full path is too long." … (read more)

Today in two of my accounts I get error message "Unable to open the summary file for Inbox on imapML. Perhaps there was an error on disk, or the full path is too long." Two other accounts work fine so no error on disk, and full path hasn't changed.

Asked by judy81 3 months ago

Last reply by Ed 3 months ago