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The first time a user needs help, please :)

Hello, I am a first-time user of Mozilla and need help using your browser for college, please. The college I attend uses the browser, and I am not familiar with it. Tha… (read more)

Hello, I am a first-time user of Mozilla and need help using your browser for college, please. The college I attend uses the browser, and I am not familiar with it.

Thank you, Christopher

Asked by Christopher 5 months ago

Last reply by Paul 5 months ago

apple school manager compatibility

Is it possible for a big tech company like Apple to release a web platform that is not compatible with Firefox? Firefox is not supported by Apple School Manager (https://… (read more)

Is it possible for a big tech company like Apple to release a web platform that is not compatible with Firefox? Firefox is not supported by Apple School Manager (https://school.apple.com) i.e. a web platform designed for educational institutions (PA). Is it legal? Is it possible to make a claim to EU institutions? Thank you

Asked by Daniele Moretti 5 months ago

Last reply by Paul 5 months ago

Highlighting in the native PDF viewer

I would really like a feature where I can highlight content within PDFs like in Edge. It's really helpful because I usually store PDFs temporarily, and it doesn't make en… (read more)

I would really like a feature where I can highlight content within PDFs like in Edge. It's really helpful because I usually store PDFs temporarily, and it doesn't make enough sense to download each and every PDF I have to work with. The 'draw' tool isn't particularly helpful when you're working on a Mac 24/7 with no other devices except an iPhone. I've attempted using Yawas, but it doesn't work in the native PDF viewer because it isn't a website!

Please help...

Asked by Dishi Parekh 5 months ago

Last reply by cor-el 5 months ago

Synching bookmarks from my Mac to my iPhone

After synching from my Mac to my iPhone, the bookmarks on my iPhone are bare. There aren't nearly as many as there are on my Mac. But, in looking at Firefox on my iPhone,… (read more)

After synching from my Mac to my iPhone, the bookmarks on my iPhone are bare. There aren't nearly as many as there are on my Mac. But, in looking at Firefox on my iPhone, I honestly don't see where synch is even turned on there.

Asked by pb4072 5 months ago

Last reply by cor-el 5 months ago

using mozilla console

Please read the image. does it look like I am using the console window correctly? I am trying to interactively code. So, started with a very basic basic code. When I run … (read more)

Please read the image. does it look like I am using the console window correctly? I am trying to interactively code. So, started with a very basic basic code. When I run it, i get an error. There must must be something wrong.

Asked by mail.cadone 5 months ago

Last reply by cor-el 5 months ago

Firefox not allowing me to sign in, stating cookies and local storage not authorized. I have tried everything!

On a legacy iMac with over ten years of Firefox usage, I suddenly cannot sign in. The mac caps out at High Sierra 10.13.6 and I am unable to activate sync. I have tried a… (read more)

On a legacy iMac with over ten years of Firefox usage, I suddenly cannot sign in. The mac caps out at High Sierra 10.13.6 and I am unable to activate sync. I have tried allowing all cookies, restarting the browser several times, and even explored the config files.... to no avail.

How do I "enable local storage"? that's the error that sync provides me, but there is no option to fix that and all of your help files point me to cookies information (which I have done everything with). There are no actual help files to fix the local storage problem. This is frustrating!

Do I have to uninstall the entire application? If so, how to I preserve my bookmarks and pws without also porting over whatever is broken in the application?

Asked by Xander 5 months ago

Last reply by cor-el 5 months ago

Shortcuts have changed to Chinese ones.

Today when I opened my browser, my shortcuts were replaced with Chinese ones. How did this happen and where did my old ones go? My laptop was sleeping, and not restar… (read more)

Today when I opened my browser, my shortcuts were replaced with Chinese ones. How did this happen and where did my old ones go?

My laptop was sleeping, and not restarted. I had reopened my firefox.

These Chinese ones do not show in my list of shortcuts. (pictures below)

I do not use Chinese language sites

Malware scan turning up nothing (yet)

What is the best way to restore my shortcuts and make sure random ones do not come back.

Cheers!

Asked by chrisannad 4 months ago

Last reply by zeroknight 4 months ago

Hello, always when want to use the Website "Weather.com" my tab brakes down

Always when want to use the Website "Weather.com" my tab brakes down with the announcment" Der Tab ist gerade abgestürzt" which means: the tab just crashed. I do not know… (read more)

Always when want to use the Website "Weather.com" my tab brakes down with the announcment" Der Tab ist gerade abgestürzt" which means: the tab just crashed. I do not know why this happens. Does anybody has a suggestion what I can do? I use a MacBook pro from 2015 with OS 12.7.1 and Firefox 120.0.1 Thanks so far Tobias

Asked by ludig 4 months ago

Last reply by zeroknight 4 months ago

Gah. Your tab just crashed.

I'm not a computer whiz - all I speak is English! I have Firefox 121.0. When loading my bank website, I get over and over, "Gah. Your tab just crashed." Tried looking… (read more)

I'm not a computer whiz - all I speak is English! I have Firefox 121.0. When loading my bank website, I get over and over, "Gah. Your tab just crashed." Tried looking for answers through Firefox Help, but the answers are all gobbledigook to me. Isn't there a fix for us ordinary folks who haven't made a career in computer science?

Asked by frank24 4 months ago

Last reply by cor-el 4 months ago

Restoring my bookmarks and settings from my old browser

Hello, My old computer which I had all my bookmarks and passwords stored on it has died. I got a new one and installed Firefox, but can't seem to see any of my old setti… (read more)

Hello,

My old computer which I had all my bookmarks and passwords stored on it has died. I got a new one and installed Firefox, but can't seem to see any of my old settings. I did not back them up as I assumed they were all stored on the cloud. Is there a way for me to get them back? (including all the websites I stored).

I don't have anywehre else to import the data from.

Thank you and Happy New Year, Ori

Asked by orilatter 4 months ago

Last reply by Paul 4 months ago

images load on google chrome but not firefoz

Hi, Many times my images won't load on Firefox, but they do on Google chrome. I have disabled all my extensions and it still happens. I even went in and explored this op… (read more)

Hi, Many times my images won't load on Firefox, but they do on Google chrome. I have disabled all my extensions and it still happens. I even went in and explored this option recommended by firefox: browser.display.document_color_use to the Search box. The preference's value should be set to 1 by default.

Please help! This is so frustrating and I love firefox. Here is an example of what I mean: I log on to https://www.tummee.com/yoga/poses/library to see yoga poses and I get all the stuff but the images of a yoga pose; however, google chrome loads the images. This happens on other sites too. I use a Mac and my Firefox is up to date: 121.0 (64-bit).

Asked by hifromthisguy 4 months ago

Last reply by cor-el 4 months ago

How on earth do I add Quant to the Firefox search engine? This info is no where under your help section.

How on earth do I add Quant to the Firefox search engine? This info is no where under the help section, only lots of reading about warnings! In Firefox preferences I hav… (read more)

How on earth do I add Quant to the Firefox search engine? This info is no where under the help section, only lots of reading about warnings! In Firefox preferences I have made Quant my default browser so why is this so difficult? I vaguely saw a little warning message saying that Mozilla was not allowing this but this warning was hidden and I can't find it again. Firefox guided my to 'pin' Quant to the Firefox toolbar but every time I open a page to search I have to remember to hit the Quant pin. This is absolute nonsense. Please email me back and tell me how I can add Quant to my Firefox so that every time I open Firefox the Quant homepage will just be there. Thank you. Cynthia

Asked by cjamesglobal 4 months ago

Last reply by James 4 months ago

somehow disabled search suggestions

When i try to open youtube.com for example i used to only type in you or even you y for firefox to finish the whole URL for me, but sometime last month it dissapeared and… (read more)

When i try to open youtube.com for example i used to only type in you or even you y for firefox to finish the whole URL for me, but sometime last month it dissapeared and never figuered out why after ALOT of trouble shooting to the point where I felt the need to create a new firefox account. Can you fix this for me? or just make everything deafult?

Asked by askdavidsen 4 months ago

Last reply by zeroknight 4 months ago

Passwords on phone not showing up on laptop

Hello, I use the Firefox browser on my phone and laptop, and have Lockwise on my phone where all the passwords are stored. Until yesterday, all these passwords would alw… (read more)

Hello,

I use the Firefox browser on my phone and laptop, and have Lockwise on my phone where all the passwords are stored. Until yesterday, all these passwords would always appear in my Firefox browser stored passwords. Now, they only show up in Lockwise on my phone and do not show up in the phone or Laptop Firefox browser.

I have followed this guide: https://support.mozilla.org/en-US/kb/end-of-support-firefox-lockwise and am syncing passwords across devices, but this did not solve the problem.

Has anyone else encountered this and know how to fix it?

Thank you.

Asked by spampinatodesign 4 months ago

Last reply by Paul 4 months ago

All older passwords are gone

I used the password manager feature years and go to it probably 5+ times a week. I went to look for a password today and there are only 5 accounts in there. Trying not to… (read more)

I used the password manager feature years and go to it probably 5+ times a week. I went to look for a password today and there are only 5 accounts in there. Trying not to panic I went to my computer to see if it was just my iOS device that wasn't showing them all for some reason, but only the same five accounts are in there too. When I first setup my ipad, all the accounts in the password vault sync'd but they all showed empty so I never bothered looking them up on there. I'm wondering if somehow the ipad's failed sync caused all the other passwords to be corrupted and removed from my account somehow. The 5 accounts I do have are all new accounts I've made over the past month, and I've used it a ton since the old ones. Any ideas for how I could get them back?

Asked by Jeremy 4 months ago

Last reply by Paul 4 months ago

Sync all of a sudden have forgotten almost everything.

I have used Firefox with sync since sync were released. Today (25th dec), all of a sudden hundreds of saved passwords are gone, just 9 out of at least 200. I have chang… (read more)

I have used Firefox with sync since sync were released. Today (25th dec), all of a sudden hundreds of saved passwords are gone, just 9 out of at least 200.

I have changed the password for my account and logged in. Tried to logout and login again but just 9 passwords is found, extremely frustrating!

Anyone got a clue what has happened?

Peter, Sweden

Asked by Peter - 4 months ago

Last reply by Paul 4 months ago

Bookmarks

Hi, Hope you well. My previous laptop was stolen and I'm trying install now all my saved bookmarks. I had no problem to get them back on Chrom after looging to my Accoun… (read more)

Hi, Hope you well. My previous laptop was stolen and I'm trying install now all my saved bookmarks. I had no problem to get them back on Chrom after looging to my Account. But I can't get back my old bookmarks on Mozilla. I see only the one which was saved on Chrome. Can you please help restore all my bookmarks before today day? I'll be really gratefull for help. Regards, Renata

Asked by renatarene948 4 months ago

Last reply by Paul 4 months ago