All Products Support Forum

Folks ---- 6 April 2023 ---

I posted this request previously, about 4 days ago.

I inadvertantly CHANGED the Font used in the Windows Notepad. Since I'm old enough for such changes to be visually significant, AND since the change makes reading text VERY difficult, I need to change it back to whatever it was before. It's just that I don't know what it WAS before[!]

That's my question: what Font do I specify, and what display Format do I use.

Thankx in advance for any help any of you-all can provide.

Chris Madsen [The Gray Cat -- Been here before under that <name>] << tmc@att.net >>

Since the latest update of Firefox I have lost the zoom in and out buttons, the 'stick man' for street view and the options for Satellite etc. Also, if I select directions I get the detial but no indications on the map. These functions all appear to be avaialble via Microsft Edge, so i assume it must be a Firefox/Google maps interaction. Any help would be appreciated - Chris Platts

I have published my addon on addons.mozilla, when i try to upload new version of the addon the progress bar stucks at validating filename.zip.

I have tried creating a new addon, still the progress bar stucks at validationg filenam.zip

Methods tried:

1. Logging in again
2. Clearing browser data and trying again
3. Changing different browser and networks

Nothing seems to be working

Hello, today I wanted to replace the "about:newtab" background with a picture.

I've already tried a lot like creating an extension, and adding the chrome folder with "userChrome.css" or "userContent.css" but I haven't had any luck whatsoever.

Could you help me in any way?

My preferred way would be through an extension to share it with my friends.

I already thank you in advance! :)

Best regards, Leon

Not getting any sound from Firefox. All other applications are providing sound and so are other internet browsers, so the problem is purely Firefox. I had tried refreshing, but nothing is fixing the issue. Any suggestions?

Hello, I am concerned about malware from third party modules in my firefox browser. I keep getting this popup for updating firefox, even after updating i used to get this popup - I dont think Firefox update every few days. Can you please take a look at these third party modules and see if there is anything suspicious:

{

 "modules": [
   {
     "name": "aswJsFlt.dll",
     "fileVersion": "18.0.1611.0",
     "typeFlags": 1,
     "signedBy": "AVG Technologies USA, LLC",
     "applicationName": "AVG AntiVirus Free",
     "applicationPublisher": "AVG Technologies",
     "events": [
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 24276,
         "loadStatus": 0,
         "loadDurationMS": 4.2663
       },
       {
         "processType": "tab",
         "processID": 4344,
         "threadID": 11044,
         "loadStatus": 0,
         "loadDurationMS": 16.886
       },
       {
         "processType": "tab",
         "processID": 11712,
         "threadID": 4752,
         "loadStatus": 0,
         "loadDurationMS": 12.5446
       },
       {
         "processType": "tab",
         "processID": 15536,
         "threadID": 10776,
         "loadStatus": 0,
         "loadDurationMS": 12.1879
       },
       {
         "processType": "tab",
         "processID": 24280,
         "threadID": 23132,
         "loadStatus": 0,
         "loadDurationMS": 19.4618
       },
       {
         "processType": "tab",
         "processID": 24292,
         "threadID": 23964,
         "loadStatus": 0,
         "loadDurationMS": 6.9056
       },
       {
         "processType": "tab",
         "processID": 24544,
         "threadID": 17836,
         "loadStatus": 0,
         "loadDurationMS": 8.643
       }
     ]
   },
   {
     "name": "igd10iumd64.dll",
     "fileVersion": "30.0.101.1122",
     "typeFlags": 1,
     "signedBy": "IntelVPGSigning2021",
     "events": [
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 24276,
         "loadStatus": 0,
         "loadDurationMS": 17.8605
       },
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 24276,
         "loadStatus": 0,
         "loadDurationMS": 2.0228
       }
     ]
   },
   {
     "name": "snxhk.dll",
     "fileVersion": "23.2.7961.0",
     "typeFlags": 1,
     "signedBy": "AVG Technologies USA, LLC",
     "applicationName": "AVG AntiVirus Free",
     "applicationPublisher": "AVG Technologies",
     "events": [
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 24276,
         "loadStatus": 0,
         "loadDurationMS": 2.1789
       },
       {
         "processType": "tab",
         "processID": 4344,
         "threadID": 11044,
         "loadStatus": 0,
         "loadDurationMS": 8.4112
       },
       {
         "processType": "tab",
         "processID": 11712,
         "threadID": 4752,
         "loadStatus": 0,
         "loadDurationMS": 3.7592
       },
       {
         "processType": "tab",
         "processID": 15536,
         "threadID": 10776,
         "loadStatus": 0,
         "loadDurationMS": 5.8789
       },
       {
         "processType": "tab",
         "processID": 24280,
         "threadID": 23132,
         "loadStatus": 0,
         "loadDurationMS": 7.1591
       },
       {
         "processType": "tab",
         "processID": 24292,
         "threadID": 23964,
         "loadStatus": 0,
         "loadDurationMS": 3.3709
       },
       {
         "processType": "tab",
         "processID": 24544,
         "threadID": 17836,
         "loadStatus": 0,
         "loadDurationMS": 6.96
       }
     ]
   },
   {
     "name": "igc64.dll",
     "fileVersion": "30.0.101.1122",
     "typeFlags": 1,
     "signedBy": "IntelVPGSigning2021",
     "events": [
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 24276,
         "loadStatus": 0,
         "loadDurationMS": 3.2056
       },
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 24276,
         "loadStatus": 0,
         "loadDurationMS": 2.7567
       }
     ]
   },
   {
     "name": "aswhook.dll",
     "fileVersion": "23.2.7961.0",
     "typeFlags": 1,
     "signedBy": "AVG Technologies USA, LLC",
     "applicationName": "AVG AntiVirus Free",
     "applicationPublisher": "AVG Technologies",
     "events": [
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 24276,
         "loadStatus": 0,
         "loadDurationMS": 0.3476
       },
       {
         "processType": "tab",
         "processID": 4344,
         "threadID": 11044,
         "loadStatus": 0,
         "loadDurationMS": 1.5328
       },
       {
         "processType": "tab",
         "processID": 11712,
         "threadID": 4752,
         "loadStatus": 0,
         "loadDurationMS": 0.5996
       },
       {
         "processType": "tab",
         "processID": 15536,
         "threadID": 10776,
         "loadStatus": 0,
         "loadDurationMS": 0.9422
       },
       {
         "processType": "tab",
         "processID": 24280,
         "threadID": 23132,
         "loadStatus": 0,
         "loadDurationMS": 1.2523
       },
       {
         "processType": "tab",
         "processID": 24292,
         "threadID": 23964,
         "loadStatus": 0,
         "loadDurationMS": 0.5962
       },
       {
         "processType": "tab",
         "processID": 24544,
         "threadID": 17836,
         "loadStatus": 0,
         "loadDurationMS": 0.59
       }
     ]
   },
   {
     "name": "igdgmm64.dll",
     "fileVersion": "30.0.101.1122",
     "typeFlags": 1,
     "signedBy": "IntelVPGSigning2021",
     "events": [
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 24276,
         "loadStatus": 0,
         "loadDurationMS": 0.5613
       },
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 24276,
         "loadStatus": 0,
         "loadDurationMS": 0.5901
       }
     ]
   },
   {
     "name": "amdhdl64.dll",
     "typeFlags": 1,
     "signedBy": "AMD PMP-PE CB Code Signer v20220131",
     "events": [
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 24276,
         "loadStatus": 0,
         "loadDurationMS": 0.5482
       },
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 24276,
         "loadStatus": 0,
         "loadDurationMS": 0.5729
       }
     ]
   },
   {
     "name": "AavmRpch.dll",
     "fileVersion": "23.2.7961.790",
     "typeFlags": 1,
     "signedBy": "AVG Technologies USA, LLC",
     "applicationName": "AVG AntiVirus Free",
     "applicationPublisher": "AVG Technologies",
     "events": [
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 14912,
         "loadStatus": 0,
         "loadDurationMS": 95.0933
       }
     ]
   },
   {
     "name": "dll_loader.dll",
     "fileVersion": "23.2.7961.0",
     "typeFlags": 1,
     "signedBy": "AVG Technologies USA, LLC",
     "applicationName": "AVG AntiVirus Free",
     "applicationPublisher": "AVG Technologies",
     "events": [
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 14912,
         "loadStatus": 0
       }
     ]
   },
   {
     "name": "aswCmnOS.dll",
     "fileVersion": "23.2.7961.0",
     "typeFlags": 1,
     "signedBy": "AVG Technologies USA, LLC",
     "applicationName": "AVG AntiVirus Free",
     "applicationPublisher": "AVG Technologies",
     "events": [
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 14912,
         "loadStatus": 0
       }
     ]
   },
   {
     "name": "aswCmnBS.dll",
     "fileVersion": "23.2.7961.0",
     "typeFlags": 1,
     "signedBy": "AVG Technologies USA, LLC",
     "applicationName": "AVG AntiVirus Free",
     "applicationPublisher": "AVG Technologies",
     "events": [
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 14912,
         "loadStatus": 0
       }
     ]
   },
   {
     "name": "aswCmnIS.dll",
     "fileVersion": "23.2.7961.0",
     "typeFlags": 1,
     "signedBy": "AVG Technologies USA, LLC",
     "applicationName": "AVG AntiVirus Free",
     "applicationPublisher": "AVG Technologies",
     "events": [
       {
         "processType": "browser",
         "processID": 18940,
         "threadID": 14912,
         "loadStatus": 0
       }
     ]
   }
 ],
 "blocked": []

}

1 website, meijer.com won't load searches for an item. If I ask for for vegetable oil or any other item, it goes to a blank page. No problem using Edge, just Firefox. I now have FF 111.0.1 but it's been going on for 2 months now so it's not just 111.0.1. I clear the cache every day, I've tried safe mode but still have the problem. Any suggestions?

When I go to a recipe blogger site, I get the "Secure Connection Failed. Contact website owners." Just how can I do that when I can't get to the site?'

I first created my FF account on the oldest laptop, then also logged the 2nd (new) on the same account.

There is no option that I can find from the account, to export the selected sync items from one, or to import them onto the other (I need to overwrite the few data there). I could not find such option within FF menu either.

Side issue: at one point, an option was visible to replace the default device names in the account... then when I wanted to do it, that option did not seem to exist any more. Do I have to remove those devices from the account if that was a one-time only option, and how?

As of April 5, 2023, I have not been able to access my healthcare account on Kaiser Permanente through my PC. The only change I remembered doing was installing the add-on "Dark Reader" the previous night. Then on April 5, 2023 when I tried to sign on to KP by clicking the "Sign In" hyperlink on the home page, the sign in prompt or web script/page never loads; it just gets stuck with the "Loading" text and spinning wheel in the middle of the screen "https://healthy.kaiserpermanente.org/consumer-sign-on".

I found a similar issue on Mozilla Support and followed many of the troubleshooting guides and solutions, but to no avail. Here are the things I did per this link "https://support.mozilla.org/en-US/questions/1199184" and other guides:

   -Updated video card
   -Fire Fox Safe mode
   -Disabled, removed add-on extensions, disabled hardware acceleration, disabled java script, default themes
   -Restored Fire Fox
   -Disabled VPN

I accessed the same healthcare website on Google Chrome and Microsoft Edge on the same PC, and it successfully loaded the "Sign In" screen. I also logged into two additional laptops and installed Fire Fox brand new got the same negative results.

I was able to successfully get to the "sign in" page using IOS (iphone) Fire Fox app. So, at this point I figured it might just be a Windows Fire Fox problem for this specific website.

Please see if you can also replicate this issue, or offer any other solution ideas. I've attached two pictures; one is the stuck on loading, and the other is the sign in page that should have loaded. Thanks.

...when I open Amazon Prime video nothing works on the page ... it freezes ... cannot close (x out) ... need to force close using CCleaner program. Other open Firefox pages freeze at the same time ... Amazon chat was open in separate page and the chat page froze as well. ...the same with Netflix ...the same with video pages accessed by clicking on link in CNN news items I do not get an error message ... just total freeze.

Neither Malwarebytes nor Norton think it is a virus.

Firefox has been my standard for years, but today an Amazon customer service rep suggested I try Chrome to access the Prime video site. CHROME WORKS. I therefore conclude there is a glitch in Firefox. Note that I clear all cookies after every internet session with the CCleaner program.

Why are my pages freezing? Can you suggest a fix?

I signed on and when I made an account I clicked save log in, then it sometime after i entered the wrong password logging in and a popup said "Save New Password" or whatever even though the new login failed because it was the wrong password-- so I clicked Enter, thus erasing my previously saved real password for this website. Now I can't get into the account because I don't have my password.

Additionally, I entered the wrong EMAIL so I can't even click "forgot password" to get a recovery email, and I can't change my password without entering my current password.

Is there a way to recover this data? Again 1. Made an account with password- saved with firefox 2. Tried logging in, entered wrong pass , pop-Up showed 'update password' fast, I clicked enter 3. Now my password is gone.

Hope someone can help me Thanks

I've switched my gpu from a nvidia gtx 970 to a nvidia rtx 2060, reinstalled my drivers after cleaning them with DDU but for some reason Mozilla (and only Mozilla) when running diagnostic pages like webglreport still report using the old card: "Platform: Win32 Browser User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/111.0 Context Name: webgl GL Version: WebGL 1.0 Shading Language Version: WebGL GLSL ES 1.0 Vendor: Mozilla Renderer: ANGLE (NVIDIA, NVIDIA GeForce GTX 980 Direct3D11 vs_5_0 ps_5_0) Unmasked Vendor: Google Inc. (NVIDIA) Unmasked Renderer: ANGLE (NVIDIA, NVIDIA GeForce GTX 980 Direct3D11 vs_5_0 ps_5_0) Antialiasing: Available ANGLE: Yes, D3D9 Major Performance Caveat: No "

probably it is just an estetic issue but as I'm using several webgl intensive apps I would like to know how to "reset" mozilla gpu detection.

My list of sorted bookmarks is extensive with many folders and subcategories etc.

I'm able to open all the tabs in the 'Library' but don't really see a way to print to PDF this list. Is it possible to get a list of bookmarks and all the files in each folder?

PS. Using Windows 10