Showing questions tagged: Show all questions

Amazon website is wonky in Firefox

Amazon is wonky in Firefox. Screenshot of Amazon homepage in Firefox. Screenshot of Amazon homepage in Chrome, both screenshots taken at 10:30 am Pacific Time 06/07/2023.… (read more)

Amazon is wonky in Firefox. Screenshot of Amazon homepage in Firefox. Screenshot of Amazon homepage in Chrome, both screenshots taken at 10:30 am Pacific Time 06/07/2023.

Asked by Ferrara 5 months ago

Last reply by cor-el 5 months ago

browser

we have 2 account sign-in, my browser opens in maximized full screen, however my wife's browser opens in minimized tab on upper left window and she has to press the maxim… (read more)

we have 2 account sign-in, my browser opens in maximized full screen, however my wife's browser opens in minimized tab on upper left window and she has to press the maximized icon to get to full screen. Could you please advise how I can correct this nuisance.

Thank you>

Asked by Al 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Firefox browser updates

Whenever the Firefox browser updates, it asks me to close the browser and will not let me open up any new tabs nor update existing tabs without a 'close your browser' mes… (read more)

Whenever the Firefox browser updates, it asks me to close the browser and will not let me open up any new tabs nor update existing tabs without a 'close your browser' message popping up. This is incredibly inconvenient for me. When I'm doing something important, like filling out a form, and it updates. I often have to close the tab that I'm doing something important on and then having to redo EVERYTHING. I would really like it if Firefox would ask or remind me to update instead of force one on me and disabling what I can do with the browser until I do.

Asked by orchidepling01 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

I don't know how to reset my password. Please help

I can't reset my password. I reset my password for my main email but missed the box that popped up and needed a retry but it wouldn't open up for me again. How can I op… (read more)

I can't reset my password. I reset my password for my main email but missed the box that popped up and needed a retry but it wouldn't open up for me again. How can I open that little box to reset my password?

Asked by lilliantheodor 5 months ago

Last reply by cor-el 5 months ago

Error code: SEC_ERROR_OCSP_MALFORMED_RESPONSE

Firefox version 113.0.2 on Windows 10 Displayed: Error code: SEC_ERROR_OCSP_MALFORMED_RESPONSE Website loads fine in Chrome and Edge. Certificate verified as valid. Webs… (read more)

Firefox version 113.0.2 on Windows 10 Displayed: Error code: SEC_ERROR_OCSP_MALFORMED_RESPONSE

Website loads fine in Chrome and Edge. Certificate verified as valid. Website hosted on SquareSpace. This is a known issue with Firefox as there are many reports with Firefox falsely reporting this error with websites hosted on SquareSpace. Occasionally happens with major sites such as google.com.

      • Verified Firefox issue as there are many reports of this issue.

Cache and all site data cleared. No Proxy set. Endpoint protection security software disabled.

As this is a known Mozilla Firefox issue this needs to get fixed now!

Asked by dennis.roehrich 5 months ago

Last reply by cor-el 5 months ago

How do you block automatic video play?

Hi Automatic video play has been quite a nuisance in spite of using some recommended measures, such as under Firefox Settings => Privacy and Security => Permission… (read more)

Hi

Automatic video play has been quite a nuisance in spite of using some recommended measures, such as under Firefox Settings => Privacy and Security => Permissions => Autoplay => both options set to Block Video & Audio and saving. The settings change does not appear to work.

Since I mostly use the Portableapps.com version of Firefox, I suspected it might be the issue, after noting once you restart Firefox, that the settings are both back to = Allow Video & Audio! I immediately checked out a separate standalone Firefox installation which I updated to 114.0 (64-bit), but to my dismay, noticed it does also not keep the preferred "Block Video and Audio" settings, also when the browser is restarted.

So is there a bug in the Windows versions I use on my Win 10 64bit and if not, which would be strange, what is going on, why are the settings not kept and how can effectively stop auto-play, which can be a nuisance.

An example of such videos is on Huffpost, such as https://www.huffpost.com/entry/jake-tapper-brianna-keilar-cnn-gop-race_n_647ece5ce4b0b4444c80b001 where the DeSantis video immediately loads and starts playing. The Settings save does not appear to work at all.

Thank you for you help.

Asked by simbats4z 5 months ago

Last reply by cor-el 5 months ago

Retrieving my Thunderbird from my dying computer

As a user of TB almost from the beginning, I am now embarrassed to say that my last computer, a MacBook, has been dying, and I didn’t really think or know how to back up … (read more)

As a user of TB almost from the beginning, I am now embarrassed to say that my last computer, a MacBook, has been dying, and I didn’t really think or know how to back up my TB. In any case my back up machine fell and got broken and can’t be copied except for $1,500+ !! I have a second hand MacAir coming in two days. I want to be able to get all my TB program onto this MacAir. I still am a volunteer for a 13 year old charity scholarship program in Haiti and although I’m 85, I still have lots of work to do on computer—mainly news letters, and advertising for fundraising. So, if you can help me, I will be most pleased. I did find the YouTube coverage of how to transfer TB from one machine to another. A pro Mac company is going to help me rescue my TB from my dying MacBook and I want to give him all the help he can use. Oh and somehow I never saved my password for Thunderbird, my computer had it saved so I was able to use it. But now, not sure whether my TB on my old MacBook will also have the password saved.????? Many thanks for this and for all the years of providing TB for me!!!!!

Tom Luce [removed emails from public forum] (my two emails, [removed phone# from public forum] [removed full address]

Asked by TFLuce 5 months ago

Last reply by Wayne Mery 5 months ago

password recovery

I am trying to install the new version but cannot recall my old password. There doesn't seem to be any way of recovering it. Am I missing something? Thanks

Asked by paul543 5 months ago

Last reply by david 5 months ago

Copying from webpage

A webpage has 1,200 rows. I do Select All or drag the cursor from the first row to the last row to highlight all of the rows. I then do Copy. When I do Paste (using Ma… (read more)

A webpage has 1,200 rows.

I do Select All or drag the cursor from the first row to the last row to highlight all of the rows.

I then do Copy.

When I do Paste (using Match Destination Formatting) to paste the copied rows into an empty Excel spreadsheet, only about 65 rows get posted.

What am I doing wrong?

Asked by gcotterl 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

email

Domain name email stopped working yesterday. My Comcast email is still working fine. Geek Squad cannot figure out why - other than its some sort of Thunderbird issue. … (read more)

Domain name email stopped working yesterday. My Comcast email is still working fine. Geek Squad cannot figure out why - other than its some sort of Thunderbird issue. I can still get the domain name emails if I specifically go to/through Outlook.

   Is this because Thunderbird only deals with POP or IMAP formats (no longer supported by microsoft as of 6-5-23) vs: microsofts 'newest thing' the EXCHANGE format?   Been getting emails from GoDaddy(my domain name host) for past month or so informing me of the change coming.  
  Had Geek Squad go through my email settings back on May 24 and then again May 25 (because of created glitches from may 24) via remote access from India(or someplace like).  This was done to be pro-active about the upcoming EXCHANGE format requirement.  Everything was 'supposed' to be fine - and appeared to be, until last night when I started getting pop-up messages stating:

"Login to account mail@briansb.com failed / Login to server outlook.office365.com with username mail@briansb.com failed" as well as "Login to account Comcast failed / Login to server smtp.comcast.net with username webx@comcast.net failed". So, is my theory correct that Thunderbird just doesn't have the programming needed for the EXCHANGE email format ? Can this be remedied or do I need to move on from Thunderbird? Any suggestions for an email program as close to what Windows Live Mail was? Brian webx@comcast.net

Asked by mail1747 5 months ago

Last reply by david 5 months ago

suggested logins persisting

I'm using Firefox Nightly and the "suggested logins" bar at the bottom is still there, even after I have already logged in to youtube on the website. Actually, it's still… (read more)

I'm using Firefox Nightly and the "suggested logins" bar at the bottom is still there, even after I have already logged in to youtube on the website. Actually, it's still on this tab as well, while I am already logged in to Mozilla.

Asked by feralyumi 5 months ago

Last reply by Paul 5 months ago

New Account on Thunderbird

I can not get my Spectrum email to work in Thunderbird. I have called my ISP and everything is set properly and still no email. Does Thunderbird not work with Spectrum? … (read more)

I can not get my Spectrum email to work in Thunderbird. I have called my ISP and everything is set properly and still no email. Does Thunderbird not work with Spectrum?

Asked by kingbobo 5 months ago

Last reply by sfhowes 5 months ago

Attached documents do not open with selected helper application

I am running Thunderbird version 102.9.1 on Fedora 38. I select LibreOffice Writer to open Microsoft Word Documents, and this is listed properly in Settings under Files a… (read more)

I am running Thunderbird version 102.9.1 on Fedora 38. I select LibreOffice Writer to open Microsoft Word Documents, and this is listed properly in Settings under Files and Attachments. However, when I click on the document name of the attached file, nothing happens. Any clue what's happening and how to get around it?

Asked by Christopher Beetle 5 months ago

Last reply by sfhowes 5 months ago

Chinese hackery

If I use Chrome, this does not happen. When I use Firefox, Every. Single. Time. I log into gmail, all the instructions are in Chinese. If I just log out, default is Chi… (read more)

If I use Chrome, this does not happen.

When I use Firefox, Every. Single. Time. I log into gmail, all the instructions are in Chinese. If I just log out, default is Chinese. Do I need to change my email address? Gmail is my work email, also, and it doesn't happen with that account at work, but the default browser is Chrome.

Yes, I've repeatedly changed the language back to English. I have 2-step verification for logging in. I just changed my password, closed all browsers, reset trusted devices. Did not help. If I use Mozilla Firefox, when I type in gmail.com, my email addresses are in English; everything else is Chinese.

Asked by martha_sellers 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Recover Thunderbird emails after fresh install

Hi, I need to recover some Thunderbird emails. My Windows 10 crashed. I overwrote the drive with the new installation. Unfortunately, I had only backed up my Documents fo… (read more)

Hi, I need to recover some Thunderbird emails. My Windows 10 crashed. I overwrote the drive with the new installation. Unfortunately, I had only backed up my Documents folder. Can you help me recover my emails? Thanks

Asked by 4winwin 5 months ago

Last reply by Matt 5 months ago

Duplicate folders for same email address

How can I delete a second email account folder that duplicates data in 1st folder? Folder names are as follows: prentissr@ example.net prentissR@ example.net … (read more)

How can I delete a second email account folder that duplicates data in 1st folder? Folder names are as follows: prentissr@ example.net prentissR@ example.net

Asked by Dick Prentiss 5 months ago

Last reply by Matt 5 months ago