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  • Archived

Suddenly cannot copy a Word file and Paste it into a customer's email site email

I run Windows 10 and Firefox. Suddenly I cannot copy a Word file and Paste it into my customer's web site. Message says it is to do with Firefox settings. I am not able t… (read more)

I run Windows 10 and Firefox. Suddenly I cannot copy a Word file and Paste it into my customer's web site. Message says it is to do with Firefox settings. I am not able to publish my essays on my publisher's site and he cannot download my Word files.

Asked by Ken Hay 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

instagram video upload problem

Hello I love Firefox and I primarily use Firefox on all my devices. I manage facebook and instagram account using facebook content studio. I have no problem uploading vi… (read more)

Hello I love Firefox and I primarily use Firefox on all my devices.

I manage facebook and instagram account using facebook content studio. I have no problem uploading videos to facebook. I upload the videos to Instagram from this link (https://business.facebook.com/creatorstudio/instagram_content_posts). I'm not having a problem uploading a post(image). but I'm having trouble uploading the video. The problem I have is: the video upload continues up to 99.9%, but somehow it does not go to 100%. I cannot share the video unless it is 100%. I try again, close and open the tab and sometimes even restart the browser. Not all the time but too many times I have this problem. I upload the same video to twitter, facebook and instagram. video uploads to twitter and facebook without any problem, but not to instagram. I wait for a long time, but unfortunately it is not 100%. I have been using the Google Chrome browser for video uploads for a while because firefox has not finished uploading, and I have not encountered any problems so far. I only experience this problem when uploading videos to Instagram and through firefox.

I am using Facebook container and Tab Reloader plugins. I also wrote this problem on facebook, but they do not seem to have a problem. please find a solution to this problem. I want to use firefox. not chrome u.

best regards

Asked by Fero 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

cannot open a page form email

Every since I downloaded firefox again I cannot open another site from my e-mail. Why do this when it will just cause problems. What was wrong with the other opening pa… (read more)

Every since I downloaded firefox again I cannot open another site from my e-mail. Why do this when it will just cause problems. What was wrong with the other opening page of firefox?

Asked by chlpro 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Need help with an interrupted download from Mega

I was downloading a 3 GB file from Mega. Unfortunately this Mega file hosting web site downloads the file into a temporary location through the browser instead of downloa… (read more)

I was downloading a 3 GB file from Mega. Unfortunately this Mega file hosting web site downloads the file into a temporary location through the browser instead of downloading it like a normal download.

Anyways, while I was downloading, at 54% the download got interrupted saying transfer quota exceeded and I need to wait 4 hours to continue download again. and my girlfriend didn't know this so she thought my download already completed and deleted the file :( After 4 hours of waiting I was unable to continue the download since the file is no longer avaliable anymore :/

Now my question is, where this 1.5 GB file gone? I have already checked %AppData%\Mozilla\Firefox\Profiles\myprofile\storage\default\https+++mega.co.nz but it's not there, the folder size is 102 KB. I checked %AppData%\Mozilla\Firefox\Profiles\myprofile\storage\temporary too but that folder is completely empty. Also checked AppData\Local\Temp as well but it's not there either. The size of my Temp folder is just 10 MB.

While I was searching this, I saw some people saying (if I understood correct) the temporary download location of Mega isn't in hard drive, but in the RAM instead. I want to ask can anyone confirm is this actually true? and if so what happens to that space in RAM when download interrupts like this? Does it delete it from RAM automatically when I close Firefox?

Can anyone with knowledge in this regard please help me with this problem :( I am on SSD and already have a very few space left and I don't want to clutter my SSD with 1.5 GB unusuable file :(( Neither want 1.5 GB space got occupied in my RAM :((

Thank you so very much in advance.

Asked by partycat35 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Sync do not work on my work computer

Hello, I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems. What infor… (read more)

Hello,

I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems.

What information could be useful to resolve this problem ? thank in advance.

Asked by pagouy 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Youtube videos will not run; tried everything

I have done all the recommended solutions including Refreshing Firefox. Youtube still will not run. I just get the pic and the rotating arrow. Have to copy the url and … (read more)

I have done all the recommended solutions including Refreshing Firefox. Youtube still will not run. I just get the pic and the rotating arrow. Have to copy the url and open any other browser and paste. Mac OS vers. 11.6.1 Firefox vers. 94.0.2 64bit

Asked by rrandor 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Font display problem after goingn to version 90.x

This has happened on several of my computers. Upgrading from some version of FF80 to some version of FF90 results in gibberish text. What Mac OS system fonts does Firefo… (read more)

This has happened on several of my computers. Upgrading from some version of FF80 to some version of FF90 results in gibberish text.

What Mac OS system fonts does Firefox require? I somehow got this fixed on one system, but many monthds ago, so I don't know what actually worked. I have cleaned font caches, etc. but cannot get it fixed on the latest so far. Settings are Latin, normal fonts like Georgia or Verdana.

Asked by webbykat 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Can not see videos on certain news sites

Nascar for one, there is no error message, just a white space where the video should appear but does not. There is no error message. https://www.nascar.com/video/franchi… (read more)

Nascar for one, there is no error message, just a white space where the video should appear but does not. There is no error message. https://www.nascar.com/video/franchise/all-videos/sneak-peak-kevin-harvicks-car-stopping-burnout-on-broadway/ Clicking on another video, the caption changes, but still on video.

It plays fine in Chrome. I am using 94.0.2 I have tried unchecking hardware acceleration and use recommended settings.

Thanks Henry

Asked by Henry 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Need Escalated Help: Firefox Uses Excessive Memory in WIndows 11.x

I asked about this in a previous thread and never got a response from the escalation group. I use my computer all day and keep several tabs open for ongoing use. This i… (read more)

I asked about this in a previous thread and never got a response from the escalation group.

I use my computer all day and keep several tabs open for ongoing use.

This is an example of what I see regarding Firefox's memory use. I do not open and close tabs often enough to have this make sense.

Please help! I cannot afford to have so much of my available memory blocked.

Asked by JandNL 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

web site login denials

I am finding a web site that I have used for many years is suddenly not working as the login will not work. I have contacted the compmany whose website i use and they hav… (read more)

I am finding a web site that I have used for many years is suddenly not working as the login will not work. I have contacted the compmany whose website i use and they have taken me through steps that point to an issue with firefox. (I can get acces to the site with MS Edge). If firefox thinks there si a security issue I cannor find how to make teh site an exception.

I also see that firefox thinks my browser preferences are being managed by my organisation. In fact I am my organisation and dont recall having set up a policy for my company

Can you help pls

Thanks

Simon Reid

Asked by simon122 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox shuts down with no prompting from me - and no crash report generated.

Ok, as it says above, Firefox is randomly shutting itself off, as if you were 'Exit'-ing. I have followed all the aspects of the troubleshooting webpage - so far, when in… (read more)

Ok, as it says above, Firefox is randomly shutting itself off, as if you were 'Exit'-ing. I have followed all the aspects of the troubleshooting webpage - so far, when in Troubleshooting Mode, it stays up. I have turned all add-ons, extensions, hardware acceleration...before I went to Troubleshooting Mode...to try and isolate what might be causing it - no luck. I can have as few as 4 tabs open or as much as 10-it still turns off. Now, this does not happen each and every day, but it's close. The last crash report sent in was dated November 11, 4 in total. I have the crash report ID numbers if needed. I can't create the scenario; it's acting as if I am closing the browser, which I am not. This has me lost and frustrated.

Asked by ibert_n 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Interface text size

Overnight, my the text size on my Firefox interface shrunk significantly. No other programs have changed, nor has the text inside the browser. How can I change this back … (read more)

Overnight, my the text size on my Firefox interface shrunk significantly. No other programs have changed, nor has the text inside the browser. How can I change this back to the original size, and how can I prevent this from happening again?

Asked by brandtmunk 1 year ago

Last reply by Terry 1 year ago

  • Archived

all tabs crash when Private Internet Access (VPN software) drops connection

Hello, When my VPN client Private Internet Access drops its connection to the VPN server, all the tabs I have open in Firefox say they have crashed. I can restore the pa… (read more)

Hello,

When my VPN client Private Internet Access drops its connection to the VPN server, all the tabs I have open in Firefox say they have crashed. I can restore the pages by simply refreshing, but it didn't used to be like this. This doesn't happen if I turn off wifi or manually disconnect the VPN, only if the VPN drops the connection. Very strange.

My environment: - Mac Mini M1 2020 8GB RAM, 256GB SSD - MacOS Monterey 12.0.1 - PIA MacOS client 3.1.2 (build 06767) - Firefox 94.0.2 (64-bit) -- ublock origin 1.39.0 -- greasemonkey 4.11

Hopefully you can reproduce and fix it.

Asked by firefox1649 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

added white bar to one site(subreddit) that i cannot remove

https://imgur.com/a/vo9iWbj as you can see in the screenshot it can move horizontally and exlusively in this one tab. its not because of reddit enc. suite addon and its … (read more)

https://imgur.com/a/vo9iWbj

as you can see in the screenshot it can move horizontally and exlusively in this one tab. its not because of reddit enc. suite addon and its not effected by ctrl+0.

I refreshed firefox and its still there on this one link and its driving me mad.

i used this https://github.com/black7375/Firefox-UI-Fix/tree/proton-style , but the things is only on that one subreddit. every other site and reddit/ subreddits post works properly.

i changed user.js and refreshed and it did not work.

i managed to screw the post up with my mouse and somehow dragging it, but i couldnt manage to replicate it as i was not looking at my monitor as that happened

id like to add when i try to block element the addon ublock origin doesnt see the white space, and its broken only on old reddit format but not when i turn old style reddit off. so im not sure whats wrong

Asked by mataza23 1 year ago

Last reply by Terry 1 year ago

  • Archived

Firefox is running out of disk space Error, Running Very Slow & Crashing Help

I have Firefox Version 94.0.2 (64 Bit) running on Windows 11. First, I noticed Firefox was running very slow. It loads up slow and webpages are loading super slow. I down… (read more)

I have Firefox Version 94.0.2 (64 Bit) running on Windows 11. First, I noticed Firefox was running very slow. It loads up slow and webpages are loading super slow. I downloaded other Browsers and they are working just fine so this tells me there is an issue with Firefox. After a while, Firefox would randomly crash for no apparent reason, while loading a new webpage or installing an Extension. I have sent Feedback for every crash. I have closed all of the Tabs I can that I am not using on Firefox, cleared the Cache, Cookies & History, Restarted Firefox & my PC and everything I can think of. Now, I just started getting an Error Message at the top of Firefox that says this: Firefox is running out of disk space. Website contents may not display properly & it includes a link to read on how to optimize disk usage. I followed the Instructions in that Article and it did not help. I am at wits end. I am ready to Uninstall and Reinstall Firefox and see if that fixes the issue but I hate to lose all of my Extensions and ETC. Can someone please help me with this? Is there anything else I can do to speed Firefox up, stop the crashes and get rid of that error message?

Asked by Vyper Precision Corporation Amber 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FF 94.0.2 right click Context Menus hang and other issues since update from FF 88

Running ROCK SOLID Windows 7 SP 1 64 bit. Last week updated 64 bit FF from 88xx to 94.0.2. EVERYTHING was working fine with FF 88 except for videos on CNN. After update… (read more)

Running ROCK SOLID Windows 7 SP 1 64 bit. Last week updated 64 bit FF from 88xx to 94.0.2. EVERYTHING was working fine with FF 88 except for videos on CNN.

After update when I right click in FF the small Context Menu freezes. Subsequent right clicks launches the same Menu. See attached image. When I mess around with scrolling they go away.

Also, when I'm going back and forth between a FF web page and a file in another app to cut and paste text or images, half of one or the other screens hang.

I'm an old geek and I did ALL of the recommendations including a complete clean uninstall and clean reinstall of FF 94.0.2... I've spent hours trying to solve the problem...

I'm having NO PROBLEMS with Chrome or Opera or any other SW on this PC.

BTW, DON'T EVEN SUGGEST GOING TO Windows 10 or 11. I have 10 but I use 7 on this PC for a lot of reasons.

Like I said, problems began after 94.0.2 update.

Regards,

Chas.

Asked by ccolerich 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox slow bootup

My Firefox keeps booting up slowly. I've refreshed it, restarted it, and reinstalled it and still no fix. It's even on an SSD as well. It isn't slow after it boots up. … (read more)

My Firefox keeps booting up slowly. I've refreshed it, restarted it, and reinstalled it and still no fix. It's even on an SSD as well. It isn't slow after it boots up.

Asked by HiramIII 1 year ago

Last reply by FredMcD 1 year ago