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Transferring data to a new computer

I am trying to move Thunderbird data to a new computer. It is not working. I followed the directions very specifically, but I never received the message at the end where … (read more)

I am trying to move Thunderbird data to a new computer. It is not working. I followed the directions very specifically, but I never received the message at the end where I could choose to replace my current and data. I am not certain what is happening. I am inclined to delete the Thunderbird app because, I assume, that will also delete all of the data that I transferred to the new computer (old computer and email are still operational). Then I tried the import tool, but nothing happened. Any ideas as to what is going on?

Asked by rhill304 5 months ago

Last reply by david 5 months ago

Your Firefox profile cannot be loaded. It may be missing or inaccessible

I am having trouble to open firefox browser for ubuntu 20.04(focal). I have also delete mozilla folder from cache and then reinstalled again. I have tried to rename pro… (read more)

I am having trouble to open firefox browser for ubuntu 20.04(focal). I have also delete mozilla folder from cache and then reinstalled again. I have tried to rename profileini file. Finally I have uninstall and install using terminal by "sudo apt install firefox" but still I am getting this error "Your Firefox profile cannot be loaded. It may be missing or inaccessible".

How to resolve this.

Thanks in advance.

Asked by ms.sona.12 5 months ago

Last reply by cor-el 5 months ago

Multiple accts / migration from Pocomail

Two questions in one: 1. I'm wanting to migrate my accounts from Pocomail to Thunderbird. How can I do this? 2. How do I set up Thunderbird to show messages from multip… (read more)

Two questions in one:

1. I'm wanting to migrate my accounts from Pocomail to Thunderbird. How can I do this?

2. How do I set up Thunderbird to show messages from multiple email accounts in the Inbox?

Thanks

Asked by drvon 5 months ago

Last reply by david 5 months ago

Is the latest firefox android update authentic

On android playstore, I am getting a message that a firefox update is available. But there is no description about the update. How to find out authenticity of an android … (read more)

On android playstore, I am getting a message that a firefox update is available. But there is no description about the update. How to find out authenticity of an android app firefox update and its version and reason for the release.

Asked by gsinghitr2018 5 months ago

Last reply by Paul 5 months ago

Loss of historic bookmarks / toolbar

This is a new desktop PC. I uploaded Firefox expecting my old hard earned bookmarks to transfer - but no - it was my little used Microsoft Edge Ones. Happily, I still had… (read more)

This is a new desktop PC. I uploaded Firefox expecting my old hard earned bookmarks to transfer - but no - it was my little used Microsoft Edge Ones. Happily, I still had old Firefox and bookmarks & toolbar on laptop but, attempting to follow online instructions to migrate those to this machine I have lost them too. Please help. Many Thanks.

It's all happened in last hour or so.

Asked by plymrob 5 months ago

Last reply by cor-el 5 months ago

Bookmark Bar not importing from old computer

Switching to a new Mac computer and trying to get the bookmarks back, especially the tool bar. I did the export and import steps. Both export to HTML and as a backup fi… (read more)

Switching to a new Mac computer and trying to get the bookmarks back, especially the tool bar. I did the export and import steps. Both export to HTML and as a backup file. Next I airdrop it to the new computer and try and import it there. Seems to work (no errors), but no bookmarks. I have looked at google videos and tried searching you help area.

Chrome i just log in and it comes over, I remember losing everything in firefox last time I got a new computer and had to rebuild from scratch. I can't afford that again, please help.

Asked by pugmac 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Why SNap and not Flatpak for the Beta?

I guess there may not be an at all satisfying answer to this question, but I want to use and help test the Thunderbird beta, and somehting has me confused. Why would the … (read more)

I guess there may not be an at all satisfying answer to this question, but I want to use and help test the Thunderbird beta, and somehting has me confused. Why would the Beta have an official Snap but not a Flatpak? That makes absolutely no sense to me.

Only Ubuntu and its related projects support Snap by default, and many of Ubuntu's derivatives - including Mint, which is more popular than Ubuntu itself - disable/remove Snap from the default install. Meanwhile, Flatpak is enabled by default in many other distros, including the aforementioned Mint, Fedora, and Manjaro.

So, why not support flatpak?

Asked by s20 5 months ago

Last reply by Wayne Mery 5 months ago

broadband provider is closing down

Hi my Broadband provider is closing down. I use Mozilla to view all my emails and have multiple folders with emails stored in them. Do I need to copy over all the email… (read more)

Hi my Broadband provider is closing down. I use Mozilla to view all my emails and have multiple folders with emails stored in them. Do I need to copy over all the emails to my new gmail account or will they stay filed in Mozilla? I am worried that they will all disappear

Asked by tcabrowne 5 months ago

Last reply by david 5 months ago

Using microsoft exchange

Microsoft is discontinuing support for IMAP/POP on my website and now requires exchange. How do I add native support to thunderbird or is there a free add on. (I am aware… (read more)

Microsoft is discontinuing support for IMAP/POP on my website and now requires exchange. How do I add native support to thunderbird or is there a free add on. (I am aware of owl, but i'm not wild about paying even more money to send 1 or two emails per month).

Asked by jay75 5 months ago

Last reply by david 5 months ago

Thunderbird from Microsoft store not working - data lost

Hi, I originally bought thunderbird via the microsoft shop and had the shortcut on my desktop which was working until today. I have about 6 email accounts running on it … (read more)

Hi, I originally bought thunderbird via the microsoft shop and had the shortcut on my desktop which was working until today. I have about 6 email accounts running on it and thousands of emails stored on the local folders.

I now get this message: 'This app cant open check the store for more info about email client thunderbird'

but when I go to the store it doesn't find thunderbird

I think I had downloaded it a few months ago from mozilla when a pop up window said to download it but had never used it. This is another shortcut on my desktop which does work but doesn't have all my accounts and none of the local folders.

Please can you help me - I need to try and locate and link up all the local folders. I think I can just re-connect to each email account ok many thanks Debbie

Asked by debbie.powell111 5 months ago

Last reply by willjoe24421 5 months ago

Firefox Installer.exe—Virus Detected

I've been using Firefox for two years on my laptop (currently using Chrome just to write this), and today the browser closed all my windows taking me back to the desktop.… (read more)

I've been using Firefox for two years on my laptop (currently using Chrome just to write this), and today the browser closed all my windows taking me back to the desktop. When I went to reopen Firefox, the desktop icon had been removed. I redownloaded it and it took me back to my previous windows even, so I didn't think anything of it, but I noticed that the desktop icon was gone once more and yet the browser was still open. It was fine for a couple of hours, but then the "Windows Defender" pop up kept coming up telling me there was a virus and to restart my computer. I restarted it, and went back to download Firefox again, but now it keeps saying "Failed—Virus Detected".

Asked by reece.leresche 5 months ago

Last reply by James 5 months ago

Delete and Reinstall FFox

Asked earlier about deleting and doing a reinstall. Would that mean losing bookmarks, profile etc.? I have backed those up and would like to know if anything else might b… (read more)

Asked earlier about deleting and doing a reinstall. Would that mean losing bookmarks, profile etc.? I have backed those up and would like to know if anything else might be required.

YoutubeTV is suddenly not working on Firefox, fine elsewhere ... they suggest doing complete reinstall.

Asked by chipcfh 5 months ago

Last reply by James 5 months ago