remote control

Hello, I have tried to find solutions to this and have not found anything to be a permanent fix. I recently have found my FireFox browser closing my first attempt to ope… (read more)

Hello,

I have tried to find solutions to this and have not found anything to be a permanent fix. I recently have found my FireFox browser closing my first attempt to open and upon opening my second attempt Firefox will open but give me a pink address bar with a robot stating "browser is under remote control (reason: Dev Tools)" and the only thing that seems to get rid of this temporarily is going to my control panel (I'm a windows user) and toggling the remote assistance checkbox (I keep it unchecked since this problem has occurred). Then after re-opening Firefox again, it appears to work normally - no pink address bar with robot. Is there a permanent fix for this? Is it an OS issue or a Firefox issue? Maybe both? Any insight would be greatly appreciated. I am fairly tech savvy, but not too familiar with browser interfaces and solutions involving the command line.

Thank you,

Asked by MJW 5 months ago

Last reply by cor-el 5 months ago

internet banking

Hello, Our ABN AMRO bank payments suddenly stopped working for a number of weeks. I cannot make any payment. ABN AMRO is compatible with Firefox. This has always worked … (read more)

Hello,

Our ABN AMRO bank payments suddenly stopped working for a number of weeks. I cannot make any payment. ABN AMRO is compatible with Firefox. This has always worked well.

Please help me.

Thank you!

Asked by steef1 5 months ago

Last reply by cor-el 5 months ago

daily software update requests

I don't want to "update my software" every day. How can I turn this function completely off ? This continuous badgering makes me want to switch to another provider. … (read more)

I don't want to "update my software" every day. How can I turn this function completely off ? This continuous badgering makes me want to switch to another provider.

Asked by mikecaruso363 5 months ago

Last reply by cor-el 5 months ago

no access to my mozilla thunderbird account from my previous computer

I had to purchase a new computer and the set-up did not transfer my account of mozilla thunderbird files and e-mails. I downloaded the mz app and followed the instruction… (read more)

I had to purchase a new computer and the set-up did not transfer my account of mozilla thunderbird files and e-mails. I downloaded the mz app and followed the instructions to Set Up Your Email Address and the Configuration was found in Mozilla ISP database. So when I selected Done, the prompt read: "Could not get OAuth2 details for hostname=imap.comcast.net." What do I need to do to retrieve my files and e-mails in the mozilla thunderbird website and transfer them to my new computer? Thanks

Asked by smscott2 5 months ago

Last reply by david 5 months ago

Crashes constantly after update

FF just did an update and now I can barely use the browser. Its slow and then spins and crashes... it took me 6 minutes to just get this open and type this. All my links … (read more)

FF just did an update and now I can barely use the browser. Its slow and then spins and crashes... it took me 6 minutes to just get this open and type this. All my links and sign ins are on it... ugh... How do I reverse the update? thanks

Asked by jane51 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

On opening PDF document online shows white hirizontal lines

For some reason I notice that some of our image files, viewed after opening an online pdf document with images within, shows random white horizontal lines. This is not sh… (read more)

For some reason I notice that some of our image files, viewed after opening an online pdf document with images within, shows random white horizontal lines. This is not shown using edge or chrome. you can go here to view https://mcclone.net/wp-content/uploads/2024/05/Connects-Issue-12.pdf.

Any help would be appreciated.

Thanks Chris

Asked by cvassiliadis 5 months ago

Last reply by jonzn4SUSE 5 months ago

Firefox web browser has lost all my bookmarks, sign ins and passwords

When I opened Firefox web browser it did an update today, and since then I cannot find my bookmarks, sign ins or passwords. I need help here and I am not very tech savvy … (read more)

When I opened Firefox web browser it did an update today, and since then I cannot find my bookmarks, sign ins or passwords. I need help here and I am not very tech savvy at over 72 years old.

Asked by Blair Milligan 5 months ago

Last reply by cor-el 5 months ago

Messages cannot be stored in the Sent folder

Dear community, I use a MacBook Air (software version 13.6.1 (22G313)) and Thunderbird as my mail client (software version 115.11.1 (64-bit)). I have set up approx. 8 m… (read more)

Dear community,

I use a MacBook Air (software version 13.6.1 (22G313)) and Thunderbird as my mail client (software version 115.11.1 (64-bit)).

I have set up approx. 8 mail accounts, but for a few weeks now I have had the problem with my google mail accounts that mail with somewhat larger attachments (approx. 5MB) is often (not always) sent, but no copy is saved in the Sent folder.

I get the following error message from Thunderbird:

The message was sent, but no copy was saved in the Sent folder because there were problems accessing the network or files (translated from German, original English error message may differ slightly)

Security and authentication settings of the affected IMAP and SMTP accounts:

SSL/TLS OAuth2

Changing these settings was not successful, sending mail was no longer possible with other security settings.

A request to google support did not help, I was referred to Thunderbird support.

Perhaps someone has an idea for me as to what the problem could be?

Thanks a lot and a nice day to you all! Hendrik

Asked by h.hueniger 5 months ago

Last reply by sfhowes 5 months ago

Migrate from Outlook 2013 to Thunderbird

I'm a long-term Outlook user looking to move from Outlook 2013 (now unsupported by MS) to Thunderbird. I've looked at all Mozilla documentation, as well as Google Search … (read more)

I'm a long-term Outlook user looking to move from Outlook 2013 (now unsupported by MS) to Thunderbird. I've looked at all Mozilla documentation, as well as Google Search and can't seem to find a full understanding of the migration process. I have tried to manually do so using the Tools>Import in Thunderbird, but I continually get an error message that "the current mail client cannot fulfill the messaging request". (Yes, Outlook is my default mail client).

Also, I'm now seeing the following on my Thunderbird home page: Secure connection failed live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown.

Can anyone help an Outlook refugee? Thanks in advance.

Julian

Asked by jelliott 5 months ago

Last reply by sfhowes 5 months ago

Is there a way to make the search bar suggestions fit on the screen?

I own an S23 and I'd like to know if there's a way to make the browser suggestions fit on the screen. I've added two images to help explain what's going on. The first ima… (read more)

I own an S23 and I'd like to know if there's a way to make the browser suggestions fit on the screen. I've added two images to help explain what's going on. The first image shows Firefox, where the suggestion doesn't fit on the screen, whereas on Brave, if the suggestion is too long, it adjusts to the space. Thanks.

Asked by JJ 5 months ago

Last reply by Paul 5 months ago

emails will not send

I have been trying to send a couple of emails today and I keep getting a server error message. I am not good at all with computers . I am a 78 year old partially disabled… (read more)

I have been trying to send a couple of emails today and I keep getting a server error message. I am not good at all with computers . I am a 78 year old partially disabled vet with no computer knowledge. My son set this up for me years ago but he has since moved away. I sent one email this morning that went out but now nothing works. I think I can receive emails but not sure now.

Asked by smith164 5 months ago

Last reply by david 5 months ago

Using Thunderbird to open .msg files

I do not have an account that I wish to migrate within Thunderbird but I just need to use it to view some .msg files. Each time I try to open a .msg file to view it, I am… (read more)

I do not have an account that I wish to migrate within Thunderbird but I just need to use it to view some .msg files. Each time I try to open a .msg file to view it, I am asked to log in to Thunderbird. Is there any way of just viewing the messages without requiring an associated email account? The messages relate to an investigation I am conducting and I do not own the recipient's account.

Asked by ypeterson 5 months ago

Last reply by sfhowes 5 months ago

ClassicPress password reset links not working when clicking links from mail using Firefox Dev edition

Hi, I use ClassicPress (fork of WordPress) and I have a problem when requesting a password reset link for it. When opening the email received to reset password in the f… (read more)

Hi,

I use ClassicPress (fork of WordPress) and I have a problem when requesting a password reset link for it.

When opening the email received to reset password in the firefox dev edition browser and click the reset link I receive an error stating that the link is invalid.

I discovered by trial and error that copying the same link and pasting it manually in a new tab of the same firefox dev edition browser solves the issue because then the link is recognised as valid.

This happened after the update I received last week.

I am a linux mint user if that helps in tracking down the issue.

Porn popped up! How do I protect my family

I was scrolling trying to make cards for Father's Day and there was a pornographic image where there should have been a fairytale castle coloring page. How do I make sur… (read more)

I was scrolling trying to make cards for Father's Day and there was a pornographic image where there should have been a fairytale castle coloring page. How do I make sure this does not happen again?

Asked by Kelly Coyne 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Session lost after update

session is completely gone. I tried to restore it via various help articles and forum posts but without success. I see a stg-backups-ff-126.0.1 fodler in my download fo… (read more)

session is completely gone. I tried to restore it via various help articles and forum posts but without success.

I see a stg-backups-ff-126.0.1 fodler in my download folder which contains information about tabs that I had open. But I don't know how to use firefox to use that file.

I alos tried to the \sessionstore-backups folder with files named like "previous.jsonlz4" but I do not get the menu option for restoring a session.


from a file named "error-sessionrestore-1718212432477.txt": 1718212432149 SessionStore ERROR The session file is invalid: : TypeError: state.windows[0] is undefined(resource:///modules/sessionstore/SessionStore.sys.mjs:1163:11) JS Stack trace: initSession@SessionStore.sys.mjs:1163:11 onBeforeBrowserWindowShown/<@SessionStore.sys.mjs:2035:35

Asked by stephan.roesener 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago