All Products Support Forum

Hello!

I just bought a new antivirus (Bitdefender) and performed a Virus Scan, after finishing the Scan all my emails were gone from the Inbox folder of my thunderbird email client. I performed the "repair" option for the Inbox folder, but did not help.

Is there a way how I could recover my emails?

Thank You in advance!

In the new firefox update, using the pinch gesture on a trackpad zooms in the page without actually changing the zoom percentage of the page. Is there any way to get the old behavior back, where pages would have their zoom percentage change?

I want to change text encoding so it defaults to Unicode. If I use the [alt] key then the View tab I can change it from Western but it reverts back after closing the page. Sometimes that does not work because the Text Encoding option in the View tab is greyed out. The About Firefox window says I am up to date with 83.0 (64bit).

An amazing product, I am just wondering, is there ANY way to trigger an animation by a mouse click or touching an object. Say click an elevator button and the elevator door opens? Simple animation triggers.

regards Ben

I recently changed from Ubuntu Gnome to KDE Plasma. Now, when I'm running Firefox (v83) and click "Save as" to save a file from a web page, Firefox gives me a file list with directories mixed in alphabetically, rather than at the top. This is new behavior to me; I don't know if it's new with v83 (I was previously running v82), or if it's a KDE implementation issue.

Either way, I HATE having to scroll down through page after page of files and folders to find my destination folder. Since the dialog box also incorporates full-row select, I can't even click in the file list and type the first letter of my destination folder.

Please tell me there is a way to change this behavior and have Firefox's "Save as" dialog sort the files with directories at the top!

Thanks.

I've used and loved TB for decades. I have local folders with years of emails that I store on an external drive. I have many filters I use to move emails to these folders. Everything was fine. I never had a problem with automatic upgrades till 68. Then I thought things might get fixed in 78. I've floundered around with profiles, but try as I might, I cannot recover. I did find the archive of old releases thanks to a posting on this site. My latest difficulty is that when I install and try to run the release I want I get the error message

"Close Thunderbird A copy of Thunderbird is already open. Only one copy of Thunderbird can be open at a time."

I know there is not a copy of TB running. I have logged out and back in. I have deleted all the files I can find related to TB. Is there a list of files that need to be deleted?

Thanks in advance for any assistance with this.

Bill

Hello this is Guenther, Today on November 23rd, 2020 I migrated my installation of Thunderbird 78.5.0 (64-Bit) from the PC Windows 10 to my laptop also Windows 10. To do this, I installed Thunderbird on the laptop and then replaced the new profile folder with a copy of my old original profile folder. The old profile got the new name. After entering Thunderbird, all directories and email were there.

But when I closed Thunderbird and reopened it, Thunderbird crashed. What can I do to secure my e-mails in the long term and use them on a new computer? Who can help me? Thank you!

My E-Mail is: gelchhuber@aol.com

I have switched from Windows 10 to Ubuntu 20.04.1 and am having trouble creating website shortcuts now. With Windows I used the following method

• [Support - Create a desktop shortcut to a website]

From my research it looks this is supposed to work with Ubuntu as well? It is not working for me, is this possible?

I don't want thunderbird to harvest incoming addresses. I don't want those addresses in my address book. I get too much random stuff, then have to spend an hour cleaning up my address book.

how do I turn this off? please advise.

thanks...

Is there any way to revert from the pinch zoom back to the full screen zoom? I know that you can do the css full screen zoom via ctrl + pinch, but it seems much more laggy and slow than in older versions of Firefox. Is there some about:config option I can use to revert it? Or is it just baked in now.

I went from a One Plus 3T where downloading used to work to a Google Pixel 4A where it doesn't work. When I download an image from Firefox, the path looks like this: vs When I download an image from Google Chrome, the path looks like this: The issue is when in the Downloads folder in Google photos, only the Google chrome downloaded images show up. No traces of the Firefox pictures anywhere. And when I go to the "File" app on my phone, I can't find the images in my Downloads either. just no trace of it on my phone unless I click directly on the notification tray telling me I finished downloading an image. I can't find a way to change the download path in Firefox. I see in the settings that my external file manager is switched to "on," but I'm never asked where I want to download the file when I download something. And I see no difference when I switch it off, then back on again.

Whenever I download a jpeg file and I try to open it it doesn't open but says that can't support that kind of files. But when I find the file on my files folder it open just fine

Hi, I need your help.

Symptom: I am no longer able to launch MozilaVPN on my windows 10 laptop. EvenLog: Event log shows repeated errors with the following message:

Application: MozillaVPN.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException

  at FirefoxPrivateNetwork.FxA.Account..ctor()
  at FirefoxPrivateNetwork.Manager.Initialize()
  at FirefoxPrivateNetwork.Entry+<>c__DisplayClass1_0.<Main>b__0()
  at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
  at System.Threading.ThreadHelper.ThreadStart()

What I attamped to fix the problem: 1. Reinstall MozilaVPN 2. Installed latest .net 4.8; and .net core 3.1

Windows Version: Version 1909 (OS Build 18363.1198)

Hi!

Since today, when I was doing the "pinch to zoom" gesture on my touchpad, the browser behaved the same as if i did Ctrl + "+". Now it just zooms on the area around the cursor. Any help?

Please see the referenced pictures Thanks.

I'm trying to install my 5-license vpn on a second computer. I can't find the install file. When I emailed the install file to the user of the second family member on my network, it keeps defaulting to the "make a payment" window. I ALREADY PAID FOR THE SUBSCRIPTION. How the heck do I install it on the second machine? I can't find the answer anywhere. VERY FRUSTRATED !!!!!!!!!!