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I have Windows 11 and just installed the latest Firefox update (145). But every time I try to open a site, the page crashes. I seem to be able to work in troubleshooting mode, but otherwise I'm dead in the water.

Is there any way to roll back to version 144?

Help!

This is maddening. A couple of days ago TB started to freeze. I have not added any new add-ons. I don't even have any add-ons. I tried one suggestion of repairing and compacting folders and that did not help. I also tried the accessibility.force_disabled change from 0 to 1. It is still happening. I have to use Task Manager to shut it down because if I right-click and close it tells me that TB is already running but not responding when I try to restart it. It takes 4-5 tries to get it to the point where I can have a few minutes to do anything in the program. If I leave and come back, the mail window is frozen. Help, please! I have been using TB for years and never had this problem!

Hi

I am using the latest TB build, 144.0.1and have only the British dictionary as an extension, no themes.

Occasionally TB will hang when launched and the Windows event viewer will show this....(added image)_

The friendly xml log within the event viewer...

AppName thunderbird.exe

 AppVersion 144.0.1.0 
 ProcessId 0x6234 
 StartTime 0x1dc51956edcf231 
 TerminationTime 5 
 ExeFileName C:\Program Files\Mozilla Thunderbird\thunderbird.exe 
 ReportId f3ad169f-c629-4357-85ae-7db29d0541f1 
 PackageFullName  
 PackageRelativeAppId  

HangType Cross-process

as noted, this only happens when the email client is launched and will not happen each time. I have tried without the dictionary, as it is so random it can take a while to occur, but that does not seem to make a difference.

I am using Windows 11 25h2

Thanks

Hi everyone,

I’ve run into a weird issue with Thunderbird on macOS 26 (Tahoe) and I’m wondering if anyone else has seen this.

When I close the main Thunderbird window using Command + W or RedDot Close Button, the window disappears like normal, but something is still left behind. It’s like an invisible or “ghost” window stays on the screen. Because of that, I can’t click anything that was underneath the Thunderbird window. The area is still blocked as if the window never fully closed.

If I open Mission Control (F3), I can see an empty tile where the window should be, which confirms that something is still there even though it’s not visible.

A few details: • The problem happens every time I close the main window with Command + W • Thunderbird keeps running in the background, but I can’t bring the window back unless I quit the app completely • This only happens with Thunderbird, no other app on macOS 26 has this issue on my machines • On previous macOS versions I never had this problem

System info: • macOS 26 (Tahoe), fully updated • Latest stable Thunderbird release • Mac mini M4 and MacBook Air M4

It looks like some kind of window management bug on macOS 26, but only triggered by Thunderbird.

Has anyone else experienced this or knows if it’s a known issue? Thanks!

I am using Thunderbird v140.4esr (32-bit), and the app hangs shortly after I try to create a new email, and I have to close the program and start again. I am using Windows 10 v22H2, current October patch. Whenever I try to create a new email in Thunderbird, I can type about a paragraph or two, then the window with the new email freezes, and the only way I can proceed is to force the program to close and start again. Sometimes I can recover part of the new email by choosing Drafts, but shortly after, it will hang again, and the process starts all over again. This has only started recently. It was functioning properly about a month ago. Why is this happening, and what can I do to mitigate it?

Hi

Thunderbird is crashing with error message: expected value at line 1 column 1

Error message in crash dialog box: " Thunderbird Crash Reporter Thunderbird had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash. Details expected value at line 1 column 1 Restart Thunderbird | Quit Thunderbird "

troubleshooting so far:

• How often? periodically (sometime within minutes of loading, sometime hours).
• uninstalled, rebooted, reinstalled Thunderbird (using winget)
• created a NEW profile (have to re-download mail / folders ... taking day(s?) ... since when I walk away and come back hoping download has finished but it has crashed) ... not sure when it will get caught up ( main mail file is huge (20+GB) )
• tried: accessibility.force_disabled changed from 0 to 1 (found suggestion in a google search)
• tried: troubleshoot mode (even though I don't use any add-ons)
• I use multiple mail accounts (although currently I'm only using main one, trying to isolate problems)

Thanks for help.

i am not happy right now, lately mozilla is crashing and requesting restart on sensitive documents and not restoring previous sessions, i spend lots of time and energy filling documents for it to just mysteriously vanish my hard work, so not happy right now.

The x appears in the tab, and when I click on it, the program disappears. I bring it back up and it repeats. Have tried closing the program, restarting the computer, using the Close Tab from the File menu, CTRL-W, yelling at it loudly, but nothing has worked. I cannot update the iOS in this computer. Firefox is up to date. Several programs I need can only run on Firefox , not Safari, so I need it. I now have so many open tabs that I can't find anything. HELP!

I'm running Thunderbird 140.2.0ers on a 2018 MacBook Pro/Sequoia 15.6.1 and am getting a very strange error message that will not clear and that is not accurate sometime between 1 and 5 minutes after I start Thunderbird. (See the images below including the only recorded error in the error console.)

I can send and receive at all of my registered accounts, which assures me that the POP3 and STMP information for them is accurate. The error box is unresponsive. The only way to clear the error is to close Thunderbird, which it does without hanging or failing to respond.

After the most recent update of the macOS and Thunderbird, everything worked as usual until today, 8/30.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000030, 0x0000000000000002, 0x0000000000000000, 0xfffff80274225392) CAUSE WAS FIREFOX.EXE

I wanted to report that Firefox froze or crashed. I could not close it and had to Endtask it. I am running the latest version supposedly on Windows 11. Why did this occur?

Application Basics

Name: Firefox Version: 144.0.2 Build ID: 20251027123126 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:144.0) Gecko/20100101 Firefox/144.0 OS: Windows_NT 10.0 19045 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 16 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 8.0 GB Disk Space Available: 723 GB Pointing Devices: Mouse

Crash Reports for the Last 3 Days

Report ID: bp-d16c48b7-3714-4c99-a2b9-d67870251031 Submitted: 5 hours ago

Report ID: bp-5eb19347-16e0-4de3-9c25-9fbd30251031 Submitted: 19 hours ago

Report ID: bp-58b86068-3b9c-498c-a337-c9ee20251031 Submitted: 19 hours ago

Report ID: bp-4f5a3fee-fc52-453c-9fbe-14d480251031 Submitted: 20 hours ago

Report ID: bp-22f50eba-1b3d-4809-987e-be59b0251031 Submitted: 20 hours ago

Report ID: bp-8edbfc6d-363f-4def-93cb-b6bae0251030 Submitted: 1 day ago

Report ID: bp-e29b2492-803f-42de-9926-fcfcf0251030 Submitted: 1 day ago

Report ID: bp-33a980a6-8db9-4eec-a5e8-254d30251030 Submitted: 2 days ago

Report ID: bp-486a94ce-a383-46e2-ae19-546da0251030 Submitted: 2 days ago

Report ID: bp-7cc853b1-a497-499f-b89c-e57160251030 Submitted: 2 days ago

Report ID: bp-3ff0e990-87da-4b03-a4d6-eecaa0251030 Submitted: 2 days ago

Report ID: bp-ad4841a7-7a26-48f3-b9a1-0db770251030 Submitted: 2 days ago

Report ID: bp-b6f08d35-6cb0-4d92-8e7d-9732e0251029 Submitted: 2 days ago

Report ID: bp-e60924b0-d2fb-4386-8565-bacd40251029 Submitted: 2 days ago

Report ID: bp-b36debb6-2755-4db5-bd65-c58bc0251029 Submitted: 3 days ago

Report ID: bp-d8427b32-f00c-45b2-8df9-5031a0251029 Submitted: 3 days ago

Report ID: bp-b7287caa-ed7b-40ed-b76b-7458e0251029 Submitted: 3 days ago

Report ID: bp-751b089a-2ae0-43c0-817c-1980e0251029 Submitted: 3 days ago

Report ID: bp-8da29cb5-7a0d-4154-8813-e32260251029 Submitted: 3 days ago

Report ID: bp-4f2e5694-bea4-4fe0-bbd7-75fb10251029 Submitted: 3 days ago

Report ID: bp-a93be03c-703b-435b-9090-14e1c0251029 Submitted: 3 days ago

Report ID: bp-93c94886-cf1d-4a42-b4c8-76d5d0251029 Submitted: 3 days ago

Report ID: bp-fb8aeb48-0c4a-4071-b0d5-1fe480251029 Submitted: 3 days ago

Report ID: bp-850cfe2f-94c6-4aac-af32-f78050251029 Submitted: 3 days ago

Report ID: bp-53f5fbca-e631-4bc6-9356-f57a90251029 Submitted: 3 days ago

Report ID: bp-9b5c21f1-bb4e-4c4d-a695-412720251029 Submitted: 3 days ago

Remote Features

1-Callout Contextual Chatbot Suggestion Treatment A: Tab Switching Copy Rollout: (treatment-a-tab-switching-copy) Account Adoption PXI Menu - Rollout Fx143+: (treatment-a) Address Autofill Desktop ( Pref, Release Rollout ): (enable-address-autofill) AI Chatbot Page Summarization MVP - treatment-a-callout-badge Rollout v2: (treatment-a-callout-badge) BackgroundUpdate: Enable unelevated installations (Rollout) -- 3-release: (enabled) Context ID rotation every 7 days: (control) Custom Wallpapers, No Message Rollout - Release: (control) Deprecate IpAddrAny Rollout for Release: (control) Desktop Release Rollout: Show Relay to all Browsers - "Next" Sign-up modal CTA: (next-sign-up-modal-cta) Disable Enrollment Status Telemetry for Firefox Desktop (via nimbusTelemetry): (control) Downsample uptake.remotecontent events: (control) Enable Nimbus Unenrollment Synchronization: (control) Encrypted Client Hello - Fallback Mechanism: (control) Limit use of OCSP - Rollout: (enforce) Fast UDP for Firefox - Treatment Fast UDP Release Rollout: (treatment-fast-udp) Fox Doodle Multi-Action CTA 2025 - Rollout: (treatment-a) Fx Accounts Ping (release rollout 2): (control) Improved mailto handling with OS integration - Treatment A Rollout: (treatment-a) Link Previews - All Channel Rollout With Onboarding: (long-press-preview) Link Previews - All Channel Rollout Without Onboarding: (long-press-preview) New Tab 145.1.20251009.134757 to Release: (rollout) OHTTP Merino Content Recs Rollout: (enable-ohttp) One-Click Set To Default - New Users Rollout: (treatment-b) One Click Sponsored Settings: (control) PDF Annotations - Highlight - Treatment B Rollout: (treatment-b) Pin Frequently Used Websites - 143 - Promo Rollout, All Locales: (rollout-branch) Product Insight Telemetry via Server Knobs - Rollout - Release: (control-rollout) Refactor New Tab telemetry Rollout: (treatment) Relay integration into Firefox 118+ Release for all FXA and autofill users: (enable-relay-integration) Roll out Expanded sign-in PXI toolbar button w/callout (Signed out): (sign-in-with-call-out) Sections Rollout US: (sections) Smart Tab Groups Rollout: (smart-tab-groups) Storage Access Heuristic Restriction Rollout: (treatment-branch) Taskbar Tabs Discovery Global Rollout: (delivery) Unified API for spocs and top sites - controlled rollout for release 133+: (control) Visual Card updates: (updated) Visual Search Rollout: (google-lens-rollout) Windows UI Automation release rollout: (rollout)

Remote Processes

Type: Privileged Mozilla Content Count: 1

Type: Socket Count: 1

Type: Preallocated Count: 3

Type: Isolated Web Content Count: 3

Type: GPU Count: 1

Type: Privileged About Count: 1

Type: Extension Count: 1

Type: RDD Count: 1

Type: Utility JavaScript Oracle Count: 1

Type: Utility Generic Audio Decoder Count: 1

Type: Utility Media Foundation Engine Count: 1

Type: Utility Windows Media Foundation Count: 1

Add-ons

Name: AdBlock — block ads across the web Type: extension Version: 6.30.1 Enabled: true Location: app-profile ID: jid1-NIfFY2CA8fy1tg@jetpack

Name: AdBlocker for YouTube™ Type: extension Version: 0.5.3 Enabled: true Location: app-profile ID: jid1-q4sG8pYhq8KGHs@jetpack

Name: Add-ons Search Detection Type: extension Version: 3.0.0 Enabled: true Location: app-builtin-addons ID: addons-search-detection@mozilla.com

Name: Data Leak Blocker Type: extension Version: 144.0.20250915.154356 Enabled: true Location: app-system-addons ID: data-leak-blocker@mozilla.com

Name: Form Autofill Type: extension Version: 1.0.1 Enabled: true Location: app-builtin-addons ID: formautofill@mozilla.org

Name: IPP Activator Type: extension Version: 0.1 Enabled: true Location: app-builtin-addons ID: ipp-activator@mozilla.com

Name: New Tab Type: extension Version: 145.1.20251009.134757 Enabled: true Location: app-profile ID: newtab@mozilla.org

Name: Norton Safe Web Type: extension Version: 3.23.0.29 Enabled: true Location: app-profile ID: nortonsafeweb@symantec.com

Name: Picture-In-Picture Type: extension Version: 1.0.0 Enabled: true Location: app-builtin-addons ID: pictureinpicture@mozilla.org

Name: Privacy Badger Type: extension Version: 2025.9.2 Enabled: true Location: app-profile ID: jid1-MnnxcxisBPnSXQ@jetpack

Name: RoboForm Password Manager Type: extension Version: 9.7.7.7 Enabled: true Location: app-profile ID: rf-firefox@siber.com

Name: Web Compatibility Interventions Type: extension Version: 144.5.0 Enabled: true Location: app-builtin-addons ID: webcompat@mozilla.org

Name: System theme — auto Type: theme Version: 1.4.2 Enabled: true Location: app-builtin ID: default-theme@mozilla.org

Name: Capital One Shopping: Save Now Type: extension Version: 0.1.1219 Enabled: false Location: app-profile ID: {aff8af88-06a9-4eee-b383-3af08c47b8c8}

Name: uBlock Origin Type: extension Version: 1.67.0 Enabled: false Location: app-profile ID: uBlock0@raymondhill.net

Name: Dark Type: theme Version: 1.3.3 Enabled: false Location: app-builtin ID: firefox-compact-dark@mozilla.org

Name: Firefox Alpenglow Type: theme Version: 1.5.1 Enabled: false Location: app-builtin ID: firefox-alpenglow@mozilla.org

Name: Light Type: theme Version: 1.3.3 Enabled: false Location: app-builtin ID: firefox-compact-light@mozilla.org

Security Software

Type:

Type:

Type:

Legacy User Stylesheets

Active: false Stylesheets: No stylesheets found

Graphics

Features Window Device Pixel Ratios: 1.2 Compositing: WebRender Font Visibility Debug Info: Windows Platform Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. 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GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex Target Frame Rate: 60 WebGPU Default Adapter: { "navigator.gpu.requestAdapter({})": { "info": { "architecture": "", "description": "", "device": "", "isFallbackAdapter": false, "subgroupMaxSize": 128, "subgroupMinSize": 4, "vendor": "", "wgpuBackend": "Dx12", "wgpuDevice": 4747, "wgpuDeviceType": "DiscreteGpu", "wgpuDriver": "30.0.14.7514", "wgpuDriverInfo": "", "wgpuName": "NVIDIA GeForce GT 710", "wgpuVendor": 4318 }, "features": [ "bgra8unorm-storage", "core-features-and-limits", "depth-clip-control", "depth32float-stencil8", "float32-filterable", "indirect-first-instance", "rg11b10ufloat-renderable", "texture-compression-bc", "texture-compression-bc-sliced-3d", "timestamp-query" ], "limits": { "maxBindGroups": 8, "maxBindGroupsPlusVertexBuffers": 24, "maxBindingsPerBindGroup": 65535, "maxBufferSize": 1073741824, "maxColorAttachmentBytesPerSample": 32, "maxColorAttachments": 8, "maxComputeInvocationsPerWorkgroup": 768, "maxComputeWorkgroupSizeX": 1024, "maxComputeWorkgroupSizeY": 1024, "maxComputeWorkgroupSizeZ": 64, "maxComputeWorkgroupStorageSize": 32768, "maxComputeWorkgroupsPerDimension": 65535, "maxDynamicStorageBuffersPerPipelineLayout": 4, "maxDynamicUniformBuffersPerPipelineLayout": 8, "maxInterStageShaderVariables": 16, 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}, "features": [ "bgra8unorm-storage", "core-features-and-limits", "depth-clip-control", "depth32float-stencil8", "float32-filterable", "indirect-first-instance", "rg11b10ufloat-renderable", "shader-f16", "texture-compression-bc", "texture-compression-bc-sliced-3d", "timestamp-query" ], "limits": { "maxBindGroups": 8, "maxBindGroupsPlusVertexBuffers": 24, "maxBindingsPerBindGroup": 65535, "maxBufferSize": 1073741824, "maxColorAttachmentBytesPerSample": 32, "maxColorAttachments": 8, "maxComputeInvocationsPerWorkgroup": 768, "maxComputeWorkgroupSizeX": 1024, "maxComputeWorkgroupSizeY": 1024, "maxComputeWorkgroupSizeZ": 64, "maxComputeWorkgroupStorageSize": 32768, "maxComputeWorkgroupsPerDimension": 65535, "maxDynamicStorageBuffersPerPipelineLayout": 4, "maxDynamicUniformBuffersPerPipelineLayout": 8, "maxInterStageShaderVariables": 16, "maxSampledTexturesPerShaderStage": 64, "maxSamplersPerShaderStage": 64, "maxStorageBufferBindingSize": 1073741824, "maxStorageBuffersPerShaderStage": 64, "maxStorageTexturesPerShaderStage": 64, "maxTextureArrayLayers": 2048, "maxTextureDimension1D": 16384, "maxTextureDimension2D": 16384, "maxTextureDimension3D": 2048, "maxUniformBufferBindingSize": 65536, "maxUniformBuffersPerShaderStage": 64, "maxVertexAttributes": 32, "maxVertexBufferArrayStride": 2048, "maxVertexBuffers": 16, "minStorageBufferOffsetAlignment": 32, "minUniformBufferOffsetAlignment": 256 } } } DirectWrite: true (10.0.19041.5794) GPU #1 Active: Yes Description: NVIDIA GeForce GT 710 Vendor ID: 0x10de Device ID: 0x128b Driver Version: 30.0.14.7514 Driver Date: 6-10-2024 Drivers: C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_3f8a0e63e1e5e197\nvldumd.dll Subsys ID: 85761043 RAM: 1024 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: skia AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): skia CMSOutputProfile: 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Display0: 1920x1080@60Hz scales:1.000000|1.200000 DisplayCount: 1 HardwareStretching: both=0 window-only=0 full-screen-only=1 none=0 error=0 OverlaySupport: NV12=None YUV2=None BGRA8=Software RGB10A2=None VpSR=Not Supported VpAutoHDR=Not Supported SwapChainTearingSupport: Supported GPUProcessPid: 11748 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Font Visibility Debug Info: Windows Platform Decision Log HW_COMPOSITING: default: available, D3D11_COMPOSITING: default: available, DIRECT2D: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED D3D11_HW_ANGLE: default: available, GPU_PROCESS: default: available, WEBRENDER: default: available, WEBRENDER_COMPOSITOR: default: available, WEBRENDER_PARTIAL: default: available, WEBRENDER_SHADER_CACHE: default: available, WEBRENDER_OPTIMIZED_SHADERS: default: available, WEBRENDER_ANGLE: default: available, WEBRENDER_DCOMP_PRESENT: default: available, WEBRENDER_SCISSORED_CACHE_CLEARS: default: available, WEBGPU: default: available, WINDOW_OCCLUSION: default: available, HARDWARE_VIDEO_DECODING: default: available, HARDWARE_VIDEO_ENCODING: default: available, VIDEO_HARDWARE_OVERLAY: default: available, VIDEO_SOFTWARE_OVERLAY: default: available, HW_DECODED_VIDEO_ZERO_COPY: default: available, VP8_HW_DECODE: default: available, VP9_HW_DECODE: default: available, REUSE_DECODER_DEVICE: default: available, BACKDROP_FILTER: default: available, CANVAS_RENDERER_THREAD: default: available, ACCELERATED_CANVAS2D: default: available, H264_HW_DECODE: default: available, AV1_HW_DECODE: default: available, HEVC_HW_DECODE: default: available, REMOTE_CANVAS: default: available, runtime: blocked, Disabled without Direct2D, Blocklisted; failure code FEATURE_REMOTE_CANVAS_NO_DIRECT2D VP8_HW_ENCODE: default: available, VP9_HW_ENCODE: default: available, H264_HW_ENCODE: default: available, AV1_HW_ENCODE: default: available, HEVC_HW_ENCODE: default: available, WMF_HW_DRM: default: available, GL_NORM16_TEXTURES: default: available, WEBGPU_EXTERNAL_TEXTURE: default: available,

Media

Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): ... Codec Support Information: Codec Name: Software Decoding, Hardware Decoding, Software Encoding, Hardware Encoding H264: Supported, Supported, Unsupported, Unsupported VP9: Supported, Supported, Unsupported, Unsupported VP8: Supported, Supported, Unsupported, Unsupported AV1: Supported, Unsupported, Install extension HEVC: Unsupported, Unsupported, Unsupported, Unsupported AAC: Supported, Unsupported, Unsupported, Unsupported MP3: Supported, Unsupported, Unsupported, Unsupported Opus: Supported, Unsupported, Unsupported, Unsupported Vorbis: Supported, Unsupported, Unsupported, Unsupported FLAC: Supported, Unsupported, Unsupported, Unsupported Wave: Supported, Unsupported, Unsupported, Unsupported Output Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Digital Audio (S/PDIF) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_1458A014&REV_1001\4&c77706c&0&0001, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 128 - 480 Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1106&DEV_0441&SUBSYS_1458A014&REV_1001\4&c77706c&0&0001, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 128 - 480 Input Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency

Enumerate database Content Decryption Modules Information Key System Name: Video Robustness, Audio Robustness, Capabilities, Clear Lead, HDCP 2.2 Compatible org.w3.clearkey: {"persistent":"Optional","distinctive":"NotAllowed","sessionType":"[Temporary]","codec":{"decodingAndDecrypting":["h264(all)"],"decryptingOnly":["aac(all)","flac(all)","opus(all)","vp9(all)","av1(all)","vorbis(all)","vp8(all)"]}}, No, No com.widevine.alpha: SW_SECURE_CRYPTO,SW_SECURE_DECODE, SW_SECURE_CRYPTO, {"persistent":"Optional","distinctive":"NotAllowed","sessionType":"[Temporary]","codec":{"decodingAndDecrypting":["h264(all)","vp9(all)","av1(all)","vp8(all)"],"decryptingOnly":["aac(all)","flac(all)","opus(all)","vorbis(all)"]}}, Yes, No com.microsoft.playready.recommendation: {"persistent":"Required","distinctive":"Required","sessionType":"[]","codec":{"decodingAndDecrypting":[]}}, No, Yes com.microsoft.playready.recommendation.3000: {"persistent":"Required","distinctive":"Required","sessionType":"[]","codec":{"decodingAndDecrypting":[]}}, No, Yes com.microsoft.playready.recommendation.3000.clearlead: {"persistent":"Required","distinctive":"Required","sessionType":"[]","codec":{"decodingAndDecrypting":[]}}, Yes, Yes

Environment Variables

MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\hrste\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\hrste\AppData\Roaming\Mozilla\Firefox\Profiles\vuqdok7n.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\hrste\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_1: -os-autostart

Remote Settings

Status: OK Not working

Status: 2025-11-01T01:09:32.000Z

Status: "1761957396338"

Status: Status Date Infos successFri Oct 31 2025 17:36:36 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 17:05:03 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 13:21:10 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 13:09:06 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 11:54:09 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 11:36:19 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 11:11:08 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 10:26:05 GMT-0700 (Pacific Daylight Time){}successFri Oct 31 2025 09:39:15 GMT-0700 (Pacific Daylight Time){}successThu Oct 30 2025 23:36:22 GMT-0700 (Pacific Daylight Time){} Date: success Infos: Fri Oct 31 2025 17:36:36 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 17:05:03 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 13:21:10 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 13:09:06 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 11:54:09 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 11:36:19 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 11:11:08 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 10:26:05 GMT-0700 (Pacific Daylight Time) {} success Fri Oct 31 2025 09:39:15 GMT-0700 (Pacific Daylight Time) {} success Thu Oct 30 2025 23:36:22 GMT-0700 (Pacific Daylight Time) {}

Status: success Date: Fri Oct 31 2025 17:36:36 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 17:05:03 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 13:21:10 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 13:09:06 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 11:54:09 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 11:36:19 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 11:11:08 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 10:26:05 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Fri Oct 31 2025 09:39:15 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Thu Oct 30 2025 23:36:22 GMT-0700 (Pacific Daylight Time) Infos: {}

Remote Experiments

Long term holdback 2025H1 Growth Desktop: delivery Suggesting Past the Dot Holdback: suggest-past-the-dot

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 accessibility.uia.enable: 2 browser.contentblocking.category: standard browser.download.always_ask_before_handling_new_types: true browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20251027123126 browser.startup.homepage: msn.com browser.startup.homepage_override.buildID: 20251027123126 browser.startup.homepage_override.mstone: 144.0.2 browser.toolbars.bookmarks.visibility: always browser.urlbar.placeholderName: Google browser.urlbar.placeholderName.private: Google browser.urlbar.quickactions.timesShownOnboardingLabel: 3 browser.urlbar.quicksuggest.migrationVersion: 3 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.tabToSearch.onboard.interactionsLeft: 1 browser.urlbar.tipShownCount.searchTip_onboard: 4 browser.urlbar.tipShownCount.searchTip_redirect: 2 doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.skipHeuristicsCheck: true doh-rollout.uri: https://mozilla.cloudflare-dns.com/dns-query dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 144.0.2 idle.lastDailyNotification: 1761934903 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.hashValue: 77991110c1d195616e936d27151d02e4d957be6c20a4f3b3511567868b5ddffc6abbfdc668d17672f5d681f12b20237c7905f9b0daaa6d71dcdac4b3 media.gmp-gmpopenh264.lastDownload: 1742516845 media.gmp-gmpopenh264.lastInstallStart: 1742516844 media.gmp-gmpopenh264.lastUpdate: 1742516845 media.gmp-gmpopenh264.version: 2.6.0 media.gmp-manager.buildID: 20251027123126 media.gmp-manager.lastCheck: 1761877855 media.gmp-manager.lastEmptyCheck: 1761877855 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.hashValue: d94483deaae98bf9212699f1ab0bd913f6151a63e65ebc1ea644ab98d5e3ebd74ecaa08f70aca31e11a5d2c64d1504b723817af35bbe9d7b05c758dd media.gmp-widevinecdm.lastDownload: 1742516848 media.gmp-widevinecdm.lastInstallStart: 1742516845 media.gmp-widevinecdm.lastUpdate: 1742516848 media.gmp-widevinecdm.version: 4.10.2891.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.videocontrols.picture-in-picture.video-toggle.first-seen-secs: 1727131489 media.videocontrols.picture-in-picture.video-toggle.has-used: true network.cookie.CHIPS.lastMigrateDatabase: 2 network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.prefetch-next: false places.database.lastMaintenance: 1761623023 places.database.lastPlacesCorruptionInDaysFromEpoch: 19997 privacy.bounceTrackingProtection.hasMigratedUserActivationData: true privacy.clearHistory.cookiesAndStorage: false privacy.clearHistory.historyFormDataAndDownloads: false privacy.clearOnShutdown_v2.formdata: true privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1761934925082 privacy.sanitize.clearOnShutdown.hasMigratedToNewPrefs3: true privacy.sanitize.cpd.hasMigratedToNewPrefs2: true privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.sanitize.timeSpan: 0 privacy.trackingprotection.allow_list.hasMigratedCategoryPrefs: true services.sync.declinedEngines: services.sync.engine.addons: false services.sync.engine.addresses.available: true services.sync.engine.history: false services.sync.engine.prefs.modified: false services.sync.lastPing: 1761945226 services.sync.lastSync: Fri Oct 31 2025 18:15:42 GMT-0700 (Pacific Daylight Time) signon.firefoxRelay.showToAllBrowsers: true signon.rememberSignons: false storage.vacuum.last.content-prefs.sqlite: 1761534465 storage.vacuum.last.index: 2 storage.vacuum.last.places.sqlite: 1761446910 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

extensions.formautofill.creditCards.os-auth.locked.enabled: false fission.autostart.session: true media.utility-process.enabled: true security.enterprise_roots.enabled: true signon.management.page.os-auth.locked.enabled: false

Places Database

Entity: sqlite_schema Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 30.2 Sequentiality (%): 2.9

Entity: moz_origins Count: 5133 Size (KiB): 320 Size (%): 0.4 Efficiency (%): 61.9 Sequentiality (%): 2.9

Entity: sqlite_autoindex_moz_origins_1 Count: - Size (KiB): 224 Size (%): 0.3 Efficiency (%): 78.1 Sequentiality (%): 2.9

Entity: moz_places Count: 74648 Size (KiB): 33376 Size (%): 43.1 Efficiency (%): 80.3 Sequentiality (%): 2.9

Entity: moz_places_extra Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: moz_places_url_hashindex Count: - Size (KiB): 1216 Size (%): 1.6 Efficiency (%): 89.6 Sequentiality (%): 2.9

Entity: moz_places_hostindex Count: - Size (KiB): 2272 Size (%): 2.9 Efficiency (%): 82.3 Sequentiality (%): 2.9

Entity: moz_places_visitcount Count: - Size (KiB): 864 Size (%): 1.1 Efficiency (%): 76.5 Sequentiality (%): 2.9

Entity: moz_places_frecencyindex Count: - Size (KiB): 928 Size (%): 1.2 Efficiency (%): 78.3 Sequentiality (%): 2.9

Entity: moz_places_lastvisitdateindex Count: - Size (KiB): 1696 Size (%): 2.2 Efficiency (%): 71.3 Sequentiality (%): 2.9

Entity: moz_places_guid_uniqueindex Count: - Size (KiB): 1696 Size (%): 2.2 Efficiency (%): 90 Sequentiality (%): 2.9

Entity: moz_places_originidindex Count: - Size (KiB): 928 Size (%): 1.2 Efficiency (%): 85.9 Sequentiality (%): 2.9

Entity: moz_places_altfrecencyindex Count: - Size (KiB): 896 Size (%): 1.2 Efficiency (%): 72.7 Sequentiality (%): 2.9

Entity: moz_historyvisits Count: 267005 Size (KiB): 7840 Size (%): 10.1 Efficiency (%): 95.3 Sequentiality (%): 2.9

Entity: moz_historyvisits_extra Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: moz_historyvisits_placedateindex Count: - Size (KiB): 7232 Size (%): 9.3 Efficiency (%): 74.2 Sequentiality (%): 2.9

Entity: moz_historyvisits_fromindex Count: - Size (KiB): 3648 Size (%): 4.7 Efficiency (%): 82.4 Sequentiality (%): 2.9

Entity: moz_historyvisits_dateindex Count: - Size (KiB): 5312 Size (%): 6.9 Efficiency (%): 83.5 Sequentiality (%): 2.9

Entity: moz_inputhistory Count: 25 Size (KiB): 32 Size (%): 0 Efficiency (%): 1.9 Sequentiality (%): 2.9

Entity: sqlite_autoindex_moz_inputhistory_1 Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 1.3 Sequentiality (%): 2.9

Entity: moz_bookmarks Count: 12570 Size (KiB): 1280 Size (%): 1.7 Efficiency (%): 82.1 Sequentiality (%): 2.9

Entity: moz_bookmarks_deleted Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: sqlite_autoindex_moz_bookmarks_deleted_1 Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: moz_bookmarks_itemindex Count: - Size (KiB): 192 Size (%): 0.2 Efficiency (%): 69.7 Sequentiality (%): 2.9

Entity: moz_bookmarks_parentindex Count: - Size (KiB): 192 Size (%): 0.2 Efficiency (%): 76.5 Sequentiality (%): 2.9

Entity: moz_bookmarks_itemlastmodifiedindex Count: - Size (KiB): 320 Size (%): 0.4 Efficiency (%): 72.3 Sequentiality (%): 2.9

Entity: moz_bookmarks_dateaddedindex Count: - Size (KiB): 256 Size (%): 0.3 Efficiency (%): 76.7 Sequentiality (%): 2.9

Entity: moz_bookmarks_guid_uniqueindex Count: - Size (KiB): 352 Size (%): 0.5 Efficiency (%): 69.7 Sequentiality (%): 2.9

Entity: moz_keywords Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: sqlite_autoindex_moz_keywords_1 Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: sqlite_sequence Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0.1 Sequentiality (%): 2.9

Entity: moz_keywords_placepostdata_uniqueindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: moz_anno_attributes Count: 2 Size (KiB): 32 Size (%): 0 Efficiency (%): 0.2 Sequentiality (%): 2.9

Entity: sqlite_autoindex_moz_anno_attributes_1 Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0.2 Sequentiality (%): 2.9

Entity: moz_annos Count: 36 Size (KiB): 32 Size (%): 0 Efficiency (%): 10.6 Sequentiality (%): 2.9

Entity: moz_annos_placeattributeindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 1.3 Sequentiality (%): 2.9

Entity: moz_items_annos Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: moz_items_annos_itemattributeindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: moz_meta Count: 3 Size (KiB): 32 Size (%): 0 Efficiency (%): 0.4 Sequentiality (%): 2.9

Entity: moz_places_metadata Count: 59792 Size (KiB): 2976 Size (%): 3.8 Efficiency (%): 76.7 Sequentiality (%): 2.9

Entity: moz_places_metadata_placecreated_uniqueindex Count: - Size (KiB): 1472 Size (%): 1.9 Efficiency (%): 74.3 Sequentiality (%): 2.9

Entity: moz_places_metadata_referrerindex Count: - Size (KiB): 896 Size (%): 1.2 Efficiency (%): 70.7 Sequentiality (%): 2.9

Entity: moz_places_metadata_search_queries Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: sqlite_autoindex_moz_places_metadata_search_queries_1 Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: moz_previews_tombstones Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: sqlite_stat1 Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 4.8 Sequentiality (%): 2.9

Entity: moz_newtab_story_click Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: moz_newtab_story_impression Count: 0 Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: moz_newtab_story_click_newtab_click_timestampindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: moz_newtab_story_impression_newtab_impression_timestampindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 0 Sequentiality (%): 2.9

Entity: moz_newtab_shortcuts_interaction Count: 1781 Size (KiB): 96 Size (%): 0.1 Efficiency (%): 34.2 Sequentiality (%): 2.9

Entity: moz_newtab_shortcuts_interaction_timestampindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 64.9 Sequentiality (%): 2.9

Entity: moz_newtab_shortcuts_interaction_placeidindex Count: - Size (KiB): 32 Size (%): 0 Efficiency (%): 54.7 Sequentiality (%): 2.9

Accessibility

Activated: true Prevent Accessibility: 0 Accessibility Instantiator: UIAUTOMATION|C:\Program Files (x86)\Siber Systems\AI RoboForm\9.8.3.3\rf-chrome-nm-host.exe

Library Versions

NSPR Expected minimum version: 4.37 Version in use: 4.37

NSS Expected minimum version: 3.116 Version in use: 3.116

NSSSMIME Expected minimum version: 3.116 Version in use: 3.116

NSSSSL Expected minimum version: 3.116 Version in use: 3.116

NSSUTIL Expected minimum version: 3.116 Version in use: 3.116

Sandbox

Content Process Sandbox Level: 8 Effective Content Process Sandbox Level: 8 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level: 1

Startup Cache

Disk Cache Path: C:\Users\hrste\AppData\Local\Mozilla\Firefox\Profiles\vuqdok7n.default-release\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: true

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US","af-ZA"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

Printing

Modified print settings

print_printer: EPSON WF-3820 Series print.more-settings.open: true print.printer_EPSON_WF-3820_Series.print_ignore_unwriteable_margins: false print.printer_EPSON_WF-3820_Series.print_in_color: false print.printer_EPSON_WF-3820_Series.print_margin_bottom: 0.116666667163372 print.printer_EPSON_WF-3820_Series.print_margin_left: 0.116666667163372 print.printer_EPSON_WF-3820_Series.print_margin_right: 0.116666667163372 print.printer_EPSON_WF-3820_Series.print_margin_top: 0.116666667163372 print.printer_EPSON_WF-3820_Series.print_orientation: 1 print.printer_EPSON_WF-3820_Series.print_scaling: 1 print.printer_EPSON_WF-3820_Series.print_shrink_to_fit: true

Content Analysis (DLP)

Active: false Connected to Agent: Agent Path: Agent Failed Signature Verification: Request Count:

Hello, I’m unable to add additional email accounts on one of my PCs. I’ve tried everything — uninstalling and reinstalling Thunderbird, deleting cache files in AppData, but nothing works. The program keeps crashing every time.

Thank you in advance for your help, Alexis Lauxerrois

Bonjour, Je ne parviens pas à rajouter d'autres compte de messagerie sur un de mes pc. J'ai tout éssayé désinstallé réinstaller supprimé les fichiers caches dans AppData mais rien à faire ça plante tout le temps.

D'avance merci, Alexis Lauxerrois

So, Thunderbird crashed today, and I was writing up a nice Crash Report when the dialog I was typing into vanished! I have no idea if it sent what I was typing (I didn't initiate a "send" [I don't know how "Submit" was languaged, there]).

This is the only way I could find to pass this information on to, hopefully, the developers. I suppose I could hunt for a Bugzilla vehicle, but I'm pretty busy, right now, so you're lucky you're getting this! It took a while to get here!!!

Confused. Version 144.0.1 | Released October 16, 2025 Says 32 bit. I thought I downloaded 64 bit.

Problem: Freezes when I click anywhere on TBird desktop

How do I address the freezing problem?

Thanks Robert