Can't download open PDF after downloading

Had to factory reset Xiaomi Redmi Note 8 Pro and reinstall Firefox Nightly. Now I can download pdf's from the internet but cannot open then. Not sure if Firefox, the 4 di… (read more)

Had to factory reset Xiaomi Redmi Note 8 Pro and reinstall Firefox Nightly. Now I can download pdf's from the internet but cannot open then. Not sure if Firefox, the 4 different pdf viewer apps I'm trying to use, Google, Adobe, Mi or Drive pdf viewers. It either comes up with error message in Chinese if I use Mi Pdf app or says "file could not be accessed,check your connection or make file name shorter" if I use 3 others. Any advice would be appreciated. It worked before the factory reset so not sure where the issue is. Thanks

Asked by aussiescall 1 month ago

Last reply by aussiescall 19 hours ago

Thunderbird 78.9.1 remote images blocked - solutions offered don't work

I installed Thunderbird 78 a while back but went back to 68 because of the remote image blocking that I could not get resolved. I'm trying again but having no luck. The… (read more)

I installed Thunderbird 78 a while back but went back to 68 because of the remote image blocking that I could not get resolved. I'm trying again but having no luck. The "banner" that images are blocked and the options button never show up - never have - and changing settings to "allow remote content" has no effect. I have restarted with all add-ons off (disabled) and the problem persists. Also Pintrest emails are a particular problem because none of the images show up and even in "68" the links from the images quit working with a message that an application to connect to the link was not available. That occurred suddenly about 6 weeks ago. Firefox is set as the default browser. I've donated to Mozilla in the past and will again if this can get fixed.

Below is the clipboard content from the troubleshooting option. Any help will be greatly appreciated.


 Application Basics
   Name: Thunderbird
   Version: 78.9.1
   Build ID: 20210406220621
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.9.1
   OS: Windows_NT 10.0
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.cox.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
 Extensions
     Name
     Version
     Enabled
     ID
       Amazon.com
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org
       Google
       1.0
       true
       google@search.mozilla.org
       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus: Malwarebytes
     Antispyware:
     Firewall: Windows Firewall
 Graphics
     Features
     Compositing: Direct3D 11 (Advanced Layers)
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ac1e)

EGL_VERSION: 1.5 (ANGLE 2.1.14225 git hash: 3778168311ca) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 610 Direct3D11 vs_5_0 ps_5_0)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.14225 git hash: 3778168311ca)
     WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ac1e)

EGL_VERSION: 1.5 (ANGLE 2.1.14225 git hash: 3778168311ca) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 610 Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.14225 git hash: 3778168311ca)
     WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Direct2D: true
     Off Main Thread Painting Enabled: true
     Off Main Thread Painting Worker Count: 4
     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.804)
     GPU #1
     Active: Yes
     Description: NVIDIA GeForce GT 610
     Vendor ID: 0x10de
     Device ID: 0x104a
     Driver Version: 23.21.13.8813
     Driver Date: 10-27-2017
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll
     Subsys ID: 36231458
     RAM: 2048
     GPU #2
     Active: No
     RAM: 0
     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureContentBackend: direct2d 1.1
     AzureFallbackCanvasBackend: skia
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     Display0: 1920x1080@60Hz
     DisplayCount: 1
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     Decision Log
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-gpu-process by runtime: GPU Process is disabled
     WEBRENDER_QUALIFIED: denied by env: Not on allowlist
     WEBRENDER_COMPOSITOR: unavailable by runtime: No DirectComposition usage
     WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature
     WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature
     WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly
   Crash Guard Disabled Features
   Workarounds
   Failure Log
 Media
     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): ...
     Output Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Headphones (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&eb6c55&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal AUX Jack (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&eb6c55&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Speakers (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&eb6c55&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       128 - 480
       Digital Audio (S/PDIF) (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&eb6c55&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       128 - 480
       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_14583623&REV_1001\5&81f855f&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Digital Audio (HDMI) (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_14583623&REV_1001\5&81f855f&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Digital Audio (HDMI) (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_14583623&REV_1001\5&81f855f&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_14583623&REV_1001\5&81f855f&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal AUX Jack (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&eb6c55&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
     Media Capabilities
     Enumerate database
     Input Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Microphone (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&eb6c55&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal AUX Jack (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_14583623&REV_1001\5&81f855f&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Line In (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&eb6c55&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal AUX Jack (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&eb6c55&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Microphone (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&eb6c55&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal AUX Jack (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_14583623&REV_1001\5&81f855f&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_14583623&REV_1001\5&81f855f&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_14583623&REV_1001\5&81f855f&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
 Important Modified Preferences
   browser.cache.disk.amount_written: 2051867
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.telemetry_report_ID: 2
   browser.search.region: US
   extensions.lastAppVersion: 78.9.1
   font.name.monospace.el: Consolas
   font.name.monospace.x-cyrillic: Consolas
   font.name.monospace.x-unicode: Consolas
   font.name.monospace.x-western: Consolas
   font.name.sans-serif.el: Calibri
   font.name.sans-serif.x-cyrillic: Calibri
   font.name.sans-serif.x-unicode: Calibri
   font.name.sans-serif.x-western: Calibri
   font.name.serif.el: Cambria
   font.name.serif.x-cyrillic: Cambria
   font.name.serif.x-unicode: Cambria
   font.name.serif.x-western: Cambria
   font.size.monospace.el: 14
   font.size.monospace.x-cyrillic: 14
   font.size.monospace.x-unicode: 14
   font.size.monospace.x-western: 14
   font.size.variable.el: 17
   font.size.variable.x-cyrillic: 17
   font.size.variable.x-unicode: 17
   font.size.variable.x-western: 17
   gfx.crash-guard.d3d11layers.appVersion: 78.9.1
   gfx.crash-guard.d3d11layers.deviceID: 0x104a
   gfx.crash-guard.d3d11layers.driverVersion: 23.21.13.8813
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 78.9.1
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x104a
   gfx.crash-guard.wmfvpxvideo.driverVersion: 23.21.13.8813
   idle.lastDailyNotification: 1618116711
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.predictor.cleaned-up: true
   places.database.lastMaintenance: 1617757752
   places.history.expiration.transient_current_max_pages: 112348
   security.pki.mitm_canary_issuer: CN=videodownloader_cert,O=Link64,OU=Created by Link64
   security.sandbox.plugin.tempDirSuffix: {95d997cc-1c72-4029-9fcf-b5f667c889d5}
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1615779384
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
 Important Locked Preferences
   dom.ipc.processCount.webIsolated: 1
   fission.autostart: false
 Places Database
 Accessibility
   Activated: true
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator: UNKNOWN|C:\ProgramData\VideoDownloaderUltimateWinApp\VideoDownloaderUltimate.exe
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.25.1
     4.25.1
     NSS
     3.53.1
     3.53.1
     NSSSMIME
     3.53.1
     3.53.1
     NSSSSL
     3.53.1
     3.53.1
     NSSUTIL
     3.53.1
     3.53.1
 Sandbox
   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
 Startup Cache
   Disk Cache Path: C:\Users\rluby\AppData\Local\Thunderbird\Profiles\ounwxr9d.default-release-1\startupCache\startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: false
   Wrote to Disk Cache: false
 Internationalization & Localization
     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"
     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

Asked by rluby 1 week ago

Last reply by rluby 1 day ago

bring back deleted folders?

goodafternoon, hope someone can help me te recover old e-mails. I deleted an email account, because i had e new one. But i did not realise that among this account also we… (read more)

goodafternoon, hope someone can help me te recover old e-mails. I deleted an email account, because i had e new one. But i did not realise that among this account also were attached some folders witch contained a few thousand old emails. now i cant restore windows to an older version, so i hope i can restore it thunderbird. But i cant figure out how...

I did notice something, that thunderbird was indexing my old emails, but im not sure how te restore them..

Asked by Tommy28 1 week ago

Last reply by Tommy28 5 days ago

Nightly can't update itself and opens only on 2nd time

Hi! More than a month ago, I realised that my firefox nightly version is few months old. It couldn't update itself, everytime I tried to use update function, after restar… (read more)

Hi! More than a month ago, I realised that my firefox nightly version is few months old. It couldn't update itself, everytime I tried to use update function, after restarting browser it didn't udpate and it didn't even restart, just close itself. So I downloaded latest version from mozilla site to update. But now I remembered that moment and checked what version I have. Guess what, it's that version I downloaded back then. And I can't update it still. I don't know what the error is, but I know what it's connected to it. Every time I open firefox I have to open it double. First opening does literally nothing, and I have to open it 2nd time to open it.

Asked by Qbsoon 3 months ago

Last reply by Qbsoon 23 hours ago

change displayed grouping name from name to email address..?

Hi, I try to group with "group by sort" and "from" my emails. I have for example two adresses with the same name like "Zoom Video Communications <teamzoom@zoom.us>… (read more)

Hi,

I try to group with "group by sort" and "from" my emails. I have for example two adresses with the same name like "Zoom Video Communications <teamzoom@zoom.us>" and "Zoom Video Communications <webinars@zoom.us>". Now I get two groups with the same common name, see screenshot. Is there a way to name the group by the email adress....!?

Regards,

Christian

Asked by hcpeters 1 week ago

Last reply by hcpeters 6 days ago

URL bar search shortcut for Russian Wikipedia fails after browser update

After a Firefox version upgrade, my URL bar search shortcut for Russian Wikipedia has begun to fail. Say, if i search for Диснейленд (Disneyland in English), wikipedia re… (read more)

After a Firefox version upgrade, my URL bar search shortcut for Russian Wikipedia has begun to fail. Say, if i search for Диснейленд (Disneyland in English), wikipedia reports that the page does not exist, showing the error message like in the attached screenshot. I've tried recreating the search shortcut, but to no avail, it still shows the error. How do i fix the situation?

Asked by robokopfer 1 week ago

Last reply by robokopfer 6 days ago

Saving to wrong location

deets: v87 via flatpak on debian(buster) No matter where I save a file the lastdir is always "/run/user/1000/doc/*some random folder name, that changes each time*". manu… (read more)

deets: v87 via flatpak on debian(buster)

No matter where I save a file the lastdir is always "/run/user/1000/doc/*some random folder name, that changes each time*".

manually changing browser.download.lastDir causes the next attempt to save to go to the desired folder, but a second attempt reverts to /run/user/1000/doc/abcd123.

Has anyone any idea whats going on?

Asked by buckmulligan26 1 week ago

Last reply by buckmulligan26 4 days ago

Message box concerning purging deleted msgs is back after latest update

See the attached picture. Message box concerning purging deleted msgs is back after latest update. I want to be able to clear the trash manually. This just showed up afte… (read more)

See the attached picture. Message box concerning purging deleted msgs is back after latest update. I want to be able to clear the trash manually. This just showed up after the latest update.

I have seen in the past that people were wanting to know the same thing, but following the solutions from back in time don't work because too many things have changed.

Sooooo, how do I turn this off ?

I am running 78.9.1 (32-bit)

Asked by dcook6 1 week ago

Last reply by dcook6 1 day ago

Turn off the one click "select all text"

For search and navigation fields, this thread discusses this https://support.mozilla.org/en-US/questions/1168290 But it's not working for me. I tried both of these, fal… (read more)

For search and navigation fields, this thread discusses this

https://support.mozilla.org/en-US/questions/1168290

But it's not working for me. I tried both of these, false and true, but text still gets selected after one click like before any alterations were made

   browser.urlbar.clickSelectsAll
   browser.urlbar.doubleClickSelectsAll

Asked by noel_envode 1 week ago

Last reply by noel_envode 4 days ago

Allow Pop-Ups for specific pages on Firefox Mobile

When using Firefox mobile, by default the browser blocks (or tries to block) all pop ups from any site. When this happens on the desktop browser, we have the ability to … (read more)

When using Firefox mobile, by default the browser blocks (or tries to block) all pop ups from any site. When this happens on the desktop browser, we have the ability to add that website to a whitelist, thus allowing pop ups to come thru for that specific page. This is not possible on mobile, however. When a page attempts to launch a pop up, two dialogue boxes appear, the first saying:

"This page at 'hyperlink' says: Pop-up blocker is enabled! Please add this site to your exception list."

yet the option to add the page is not present. The second dialogue box the appears, stating:

"Prevent this site from opening a pop-up window?" followed by the hyper link and two buttons, one for allow, and one for deny.

But, clicking "allow" doesn't actually allow or change anything. The page still won't pop-up and further, I can't even copy the displayed hyperlink so that I can paste it in the browser myself. This is extremely frustrating and has prevented me from being able to complete a number of tasks, such as logging into sites using social media accounts and using Paypal's one click check out. Please, either give us the ability to whitelist pages via mobile, or make the "allow" button function properly.

Asked by gabe.cox1 1 week ago

Last reply by gabe.cox1 4 days ago

Tabs are constantly crashing

My tabs are constantly - several times a day, every day - crashing. I'm not watching any videos, I've tried a clean (deleted profile folder) install, and turning off hard… (read more)

My tabs are constantly - several times a day, every day - crashing. I'm not watching any videos, I've tried a clean (deleted profile folder) install, and turning off hardware acceleration. It's not anything attached to my profile, as I sync with a 2nd computer that has zero crash issues.

Asked by alifreeman93 1 week ago

Last reply by alifreeman93 3 days ago

Firefox can't load some websites but other browsers can in Windows 10 (version 20H2)

Dear Community, I have problem with my Firefox version 86.0 (64-bit). I have Windows 10 20H2 64-bit operating system. Firefox can't load some websites. For example I can… (read more)

Dear Community,

I have problem with my Firefox version 86.0 (64-bit). I have Windows 10 20H2 64-bit operating system. Firefox can't load some websites. For example I can load https://allegro.pl/ but I have problem sometimes with this website: https://allegro.pl/myaccount/newpayments_incoming.php

If you go there and use F5 key on keyboard (refresh website) sometimes this can't load. On other browser I don't have this issue. This very frustrated me because I can't work. On Windows 10 1909 on older machine (another computer) I don't have this issue with my firefox (this sam 86.0 version). So this is probably problem only with Windows 10 20H2.


Steps to reproduce:

1) Open new tab and go here: https://allegro.pl/myaccount/newpayments_incoming.php 2) Log in to your account for Allegro website (without account you can't load website) 3) When website loads normally you must refresh this website (F5 key on keyboard) few times (you must be patient, sometimes this can take some time) 4) When website can't load or it's load partly you can see that this stops loading when it try connect to analytics.google.com so I think that it is very strange behavior.

On other browsers on Windows 10 20H2 version this website works without issue. Only with Firefox I have a problem. On Windows 10 1909 version on another machine I can't notice this issue. Also on Ubuntu I don't have any problems with this website with firefox.

Can you fix it? I can't work on my computer with Windows 10 20H2 system. I musted to switch to another browsers (Google Chrome, Microsoft Edge). I contacted with owner of the website but this is not the first problem with Firefox on Windows 10 20H2 so you should fix it. I remember that I had some similar problems on another websites but I don't remember what was address for these websites.

Actual results:

Sometimes I can't load this website on Windows 10 20H2 64-bit: https://allegro.pl/myaccount/newpayments_incoming.php

When website can't load or it's load in a part you can see in the bottom of the browser that this stops when it try connect to analytics.google.com so it is very strange behavior.

This can be not problem only with this website.

Expected results:

I should load this website always: https://allegro.pl/myaccount/newpayments_incoming.php


I hope that you can fix it.

Asked by Peter 1 month ago

Last reply by Peter 1 day ago

Copied Mails from old Laptop not accepted

Dear all, on my McBook pro I had Thunderbird 78.8.1 installed. I saved my Mails per instruction onto my external disk. The saved directory looks like this: /Thunderbird/… (read more)

Dear all,

on my McBook pro I had Thunderbird 78.8.1 installed. I saved my Mails per instruction onto my external disk. The saved directory looks like this: /Thunderbird/ImapMail /Thunderbird/ImapMail/imap.gmx.net /Thunderbird/ImapMail/imap.one.com /Thunderbird/Mail /Thunderbird/Mail/Local Folders /Thunderbird/Mail/pop3.web-1.de /Thunderbird/Mail/pop3.web-2.de /Thunderbird/Mail/pop3.web-3.de /Thunderbird/Mail/pop3.web.de

Then Apple reinstalled Big Sur from scratch. With a new user, I reinstalled Thunderbird -- this time I got V.78.9.0. I entered one of my three Mail-accounts as IMAP and closed Thunderbird. As per instruction, I copied the saved Thunderbird-data onto my internal hard disk into /Library/Thunderbird.

Actual results:

My stored mails from before the reinstallation are invisible. The other two Mail-accounts are invisible.

I added another one of my three Mail-accounts as POP3 and closed Thunderbird. As per instruction, I copied the saved Thunderbird-data onto my internal hard disk into /Library/Thunderbird.

My stored mails from before the reinstallation are still invisible. The other Mail-account is invisible.

Expected results:

I would like to access all my three Mail-accounts with the stored emails. At least I would like to get access to my stored Mail folders -- I can install the mail addresses newly, this is not my problem. After proceeding per instruction, I do not know why they are not accessible.

A very helpful person, Matt, showed me https://support.mozilla.org/en-US/questions/1315638#answer-1371097, where the same problem is solved. There it says:

  "Go to your backup and open whatever folder contains prefs.js."

In my backups is no prefs.js. To be exact, there is no prefs.js anywhere on my computer or on any of my backup disks. What can I do...? -- I can see my mails in the directory system. How can I access them?!

Thank you for your help in advance. N.

Asked by nachtkrabb 1 week ago

Last reply by nachtkrabb 4 days ago

openh264 and widevine CRM plugin does not load

Hallo, Openh264 plugin does not load on raspberry for days. No tv sound on magenta tv. see screenshot. widevine CRM content decryption plugin dos not load to support mage… (read more)

Hallo, Openh264 plugin does not load on raspberry for days. No tv sound on magenta tv. see screenshot. widevine CRM content decryption plugin dos not load to support magenta tv. see screenshot. I don't know how to solve the problem. I updated the raspberry linux and firefox to the actual version. On my Windows 10 laptop every works fine.

Best regards, Rschnauzer

Asked by Rschnauzer 1 week ago

Recover firefox password

Yesterday my PC broke and when I fixed it I was singed out of my Firefox account. I apparently don't remember the password. I can't try it effectively because it blocks m… (read more)

Yesterday my PC broke and when I fixed it I was singed out of my Firefox account.

I apparently don't remember the password. I can't try it effectively because it blocks me every couple of passwords for 15 minutes. Despite that I believe I've tried all likely options.

If I want to recover my password I have to lose all bookmarks and data, which obviously defeats the purpose.

I read about the recovery key, since I'm still signed in on my phone I thought I'd use it from there, but to access my account settings it asks for my password even though I'm signed in.

Even to ask a question here I needed a password. So this account is obviously temporary.

This is beyond stupid. Wtf am I supposed to do??

Asked by vojvqoofrmawkihvqk 1 week ago

Question about how to cancel on webmail ONLY

Good day, There ! Just began to utilize Thunderbird : many excellent aspects ! I'm very grateful to original Giver and Any of you "following". But : my FIRST need about… (read more)

Good day, There !

Just began to utilize Thunderbird : many excellent aspects ! I'm very grateful to original Giver and Any of you "following".

But : my FIRST need about having such technical help is

to save messages though without getting to full-up of the webmail account

( an address which is small-room-for-free, and I can't extend it or get a payed larger one since don't possess any money account WHEREVER ) : how can I remove, cancel, either the single message AND A FULL FOLDER on the webmail site ONLY ? . . . how can I keep solely the recorded message offline ? . . . the file or folder which exists on Thunderbird = pc's hard-disc only ?

Thank you for your altruistic time of help ( I give this "direction" of time in other fields, by full physical person ; and should/would you need any information, words-help, about "Natural growing and eating food, Sustainable land-cares, Principles of universal truth", and want to "reap" for this first-giving of yours you're offering "here", don't hesitate to email me ).

Best clarity Raffaelemaria ..15 : 00 re-edited ..15 : 17 2021 4 6

Asked by raffaelemaria.in.ver 2 weeks ago

Last reply by raffaelemaria.in.ver 1 day ago

garbled text, Firefox for Android

Using Firefox for Android on new Samsung phone. Some text on web sites appears garbled, like some letters came loose and landed on others on that line. Sometimes turnin… (read more)

Using Firefox for Android on new Samsung phone. Some text on web sites appears garbled, like some letters came loose and landed on others on that line. Sometimes turning the phone sideways fixes it, temporarily. Is there anything I can do?

Asked by KJ2008a 1 month ago

Last reply by KJ2008a 2 days ago

Paste issue

Since a few months, I have noticed a nasty issue with pasting on some websites. For example, when I try to paste text in the body with CTRL/CMD+V on the web interface of… (read more)

Since a few months, I have noticed a nasty issue with pasting on some websites.

For example, when I try to paste text in the body with CTRL/CMD+V on the web interface of my email provider (mailbox.org), the cursor is moved to the end of the message but no text is copied. Right-click > paste does work, and no issue for the recipient and subject fields. The issue is only when writing emails in HTML; plain text works fine. Another example, when editing a protocol on protocols.io, hitting CTRL/CMD+V leads to a blank page, which needs to be refreshed (but the text has not been pasted). There is no option to do it via right-click > paste there. Same issue when submitting a manuscript on PCI Paleontology.

All these examples are specific to Firefox (I have the latest version installed); it is reproducible both on macOS 10.15 and Win10. It doesn't seem to be due to add-ons (I tried to deactivate them one by one and nothing changed). There is no problem with Chrome-based browsers (e.g. Iridium) or Safari.

Is it maybe some configuration or something? Any idea?

Asked by i 1 week ago

Last reply by i 4 days ago