All Products Community Forum

My bookmarks are not being saved anymore. When I try creating a new bookmark, it often simply doesn't work. If I try in troubleshoot mode, it sometimes does, and sometimes doesn't, I have no idea why. Creating new folders, or moving bookmarks, or deleting existing bookmarks is also blocked. In the backup files, I can see the last successful saving of my bookmarks is a month ago, though I'm using Firefox on a daily basis and I can also see that, previously, saves where every couple of days.

I found a recent json file named "bookmarks" in C:\Users\(me)\AppData\Roaming\Mozilla\Firefox\Profiles\64cqek8b.default-release-1768329501903\weave\failed

The file content : {"ids":[]}

And nothing else.

There's also a squilte file named "bookmarks" in C:\Users\(me)\AppData\Roaming\Mozilla\Firefox\Profiles\64cqek8b.default-release-1768329501903\weave

The file is dated of today and its size is 1,47 Mo. Which, I believe, shows the data actually exists... but fails to save into json format for some reason.

I hope all needed informations are there, but please ask me if something is missing.

Thank you for reading!

Hi,

On the "Your Firefox has updated" page, I recently found out that in addition to Firefox Sync, you can also create a backup in the form of a local file. When I try to follow the instructions on the support page for the function (here I get stuck. For some reason I am only allowed to choose a file to restore my data, but I am not allowed to create a new backup. I have tried refreshing Firefox and even creating a new profile, but both have the same issue. I am not seeing a "manage backup" button either (see screenshot).

It's not the end of the world thanks to Firefox Sync, but I would like to get it working as a nice backup :)

Thanks in advance for any help you guys can give me!