All Products Support Forum

My computer messed up today and i had to recover it, but i didnt get to save my bookmarks. I've had a mozilla account since 5/2/2024 (i think, thats at least what it says was the date i made my password) and i've saved a lot of bookmarks i cannot lose.

i forgot what email i had made it with tho, so i created a couple of new mozilla accounts and idk if that has messed up the profiles i'm using? i read the mozilla guide on bookmarks and i have like 3 profiles under "profile:default-release" (my settings are in danish, idk if that's what its called in english). but i cant tell which one it is? furthermore, when i click on "manage bookmarks" i get to this place that says something about bookmarks saved on html or something - which i know i havent done.

oh also, before any of that, the first thing i did was synchronize my google chrome bookmarks with firefox and idk if that has messed something up?

I just updated Thunderbird to 115.9.0 (64-bit) after many years. Took me a bit to get used to the new look-and-feel, but I do like it. Just noticed a change in how the compacting looks. With my old version, each time I did the compacting, I could see the progress down on the status toolbar, where it showed each folder as it was compacted on the left side and on the right side, a progress bar. I'm not seeing that now. In fact, I don't see any indication of the compacting progress at all. Am I missing something obvious? Thank you

I'd been using 115.9.0 for a couple of weeks, and found it cantankerous, but manageable. Finally had the screen looking something like my old faithful 109. Today I started up Tbird, and NONE of the windows came up, except the main menu bar. I found that messages were downloaded (but I couldn't see them), and I could Write an email -- it's screen looked normal, as did the Address Book screen. I clicked on View/Folders and found that only the top "Folders" was checked. When I checked "All Folders", nothing happened, and if I left that menu and came back, the "All Folders" was not checked. Then I clicked something at the bottom of the Folders menu, and the Menu Bar disappeared. I've been unable to get it back. I enclose a screen shot of the current condition. Anything you can suggest is appreciated.

Robert Hawkins

I tried to login to firefox sync on a different system due to repair. My entire data is gone and all passwords are also gone. What to do.

I even tried login with username and password apart from google sync. It still didn't worked.

I set up an email address with Mailfence and paid $5 now it says that my trial period has expired and I need to pay to use the account. But this was not very clear when I signed up. Is Mailfence a paid service?

Just installed thunderbird on a new to me computer When I enter my shawmail account it does the auto install and sets up but can t access imap server. My wife s shawmail works as does my ymail and gmail. called shaw but since it works when I log in through webmail, they can't help and suggested I try this site, I've deleted it and put it back and all the numbers are correct, Any ideas? thanks

Left Mac Mail for TB (on Fedora). I am trying to replicate my signature from Mac Mail but I can't seem to format it nicely. I had some legal disclaimer text which was small font (8) and gray rather than black. I tried pasting the text into the signature box in account settings but it's just plain text. is there some way to activate a rich text/html editor to make it look a bit nicer? thanks

When I open github it loads incorrectly as shown in the picture, after I press F5 to reload the site load fine. I have tried deleting cookies and I am using any ad-blocker. Any help? Thanks.

All of a sudden two of my aol accounts won't sign in. I get a browser screen that looks like an aol sign in window and says to enter my aol log in credentials, but the URL is something else. Clearly bogus stuff, and surely attempts at phishing credentials. One other aol account still seems to log in just fine.

My customer has a problem since about a month on Firefox (using it on a Terminal Server). The top of Firefox gets hidden by white and grey "bar" and he can not even use the "functions" of buttons behind that. -> Please see attached Print screens Lower part of the Favorites-bar is visible and also works if he clicks on it - everything above not visible and does not work for clicking.

The problem only comes up from time to time maybe once or twice a week. When he minimizes Firefox the application behind is visible normally. when he maximizes it again, same problem still visible in Firefox. When he closes RDP Session and reconnects - the problem disappears. When he turns off the monitor where Firefox is visible - Firefox gets move over to the other monitor and the problem disappears.

I am not 100% sure if this is a Firefox problem or Remote Desktop Problem (or maybe an add-in problem). But until now it only happened on Firefox!

He is always on the last recent version of Firefox, we just updated today to the latest version again - but I can not say yet, if the problem would still exist on the latest version from today.

New TB user here, coming from Mac. I notice my emails look very 'old school' - font wise. I THINK it's because TB is showing plaintext whereas Mac Mail was showing me html, it looks that way anyway. Or maybe it's 'rich text' rather than html. I'm not sure, but it got me wondering, are there any major privacy/security risks of viewing html emails rather than plaintext? I automatically block all images in emails, always have. but looking at Mac Mail it doesn't look like i blocked html as some emails (newsletter type things) show some nice background colours and buttons etc, whereas the same email on TB is just basic font text.

I'd like my emails to look a BIT prettier, in all honesty, but not if that opens major security/privacy risks.

Would be grateful if someone could offer their thoughts on the above please

I am trying to open about:config in Firefox Focus Android (normal version, no beta), and it does not open. Is this a bug or by design? Please not "by design". What I want to change: The number of rows on the shortcuts, since only four shortcuts are not enough.

All of our "read" emails, --from all of our accounts -- have suddenly disappeared. All of the folders and subfolders are still present. We still get new email, but as soon as we read it, it's gone. We have had these same email accounts for years and have not made any changes. In Account Settings --> Synchronization & Storage --> "don't delete any messages" is checked. "Read" messages are still on our server.

So, 1) Why did this happen? 2) Is there any way we can get our messages back in Thunderbird?

I am having a new (to me) problem logging in to Flickr using Firefox on my laptop (running Windows). After supplying the requested email and password at log in, I was prompted to enter a verification code that was sent to my account email address. After promptly entering the verification code, I was returned to the original log in page. There was no error message to indicate that either the address, password, or verification code were incorrect or that anything else had gone awry. I was simply not logged in. I repeated this process a few more times with no change.

Then I tried two other browsers (same laptop) and logged in sucessfully without even having a prompt for verification code from Flickr. I also have access to the account through the Flickr app on my phone. I am not sure then what Flickr is encountering with Firefox in particular. Any suggestions? Thank you.

when i write a new mail i have this kind of letters , by sent or received mail, the letters are different, see my two screenshots. how can i install that the letters in a written mail are the same in each group?

When displaying an iframe video in a popup, clicking the close button and other click events do not work. This issue only occurs in the Firefox browser on Android, while it functions correctly in the Firefox browser on iOS.

Is this a default behavior.

Recently Firefox always has the error "failed to check for update". I have tried restarting my pc and running as admin. I am on windows 10.

I have been able to manually install the latest version by installing it over the top of my current install, how can I fix the error to be sure that my browser will auto update?

Thanks