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Xfinity Streaming Service

Xfinity streaming works on Chrome and Safari but it stopped working on Firefox a few days ago. Why? I am using the latest Firefox version 140.0.4 (64 bit) and I can onl… (read more)

Xfinity streaming works on Chrome and Safari but it stopped working on Firefox a few days ago. Why? I am using the latest Firefox version 140.0.4 (64 bit) and I can only receive my emails. The connection to the streaming service does not open. The Xfinity logo just sits there spinning and no connection. Please fix this. I much prefer Firefox to other browsers BUT....

Asked by Royce Saunders 8 months ago

Last reply by Denys 7 months ago

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alert about firefox 78.15.0esr 64-bit for mac el capitan 10.11.6

Hello! My 15 year old mac el capitan- 10.11.6 is in very good condition. Please do anything to make final update or let me pay privately to update this browser for chase … (read more)

Hello!

My 15 year old mac el capitan- 10.11.6 is in very good condition. Please do anything to make final update or let me pay privately to update this browser for chase bank and proton.me

Thanks for any response

Asked by Paul Hyski 9 months ago

Last reply by James 9 months ago

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在firefox中只要按下了alt键,就会出现菜单栏,不想要出现菜单栏怎么办,我的截图快捷键alt+A很方便不想调整那个

在firefox中只要按下了alt键,就会出现菜单栏,不想要出现菜单栏怎么办,我的截图快捷键alt+A很方便不想调整那个,也不知道哪里可以调整快捷键

Asked by 2556506985 3 months ago

Last reply by Denys 3 months ago

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Internet Access

I am logging in to my browser as normal, but am still getting the notification "You must log in to this network before you can access the Internet". This is cutting me of… (read more)

I am logging in to my browser as normal, but am still getting the notification "You must log in to this network before you can access the Internet". This is cutting me off from regular internet access as if I was not logged in.

Asked by Phoxcs 3 months ago

Last reply by Denys 3 months ago

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Since I installed the Firefox 141.0 update I can't login to Reddit #2

Hello, I'm reporting this issue for the 2nd time in as many days because it appeared to have corrected itself late yesterday, but is back again today. In a nutshell, inst… (read more)

Hello, I'm reporting this issue for the 2nd time in as many days because it appeared to have corrected itself late yesterday, but is back again today.

In a nutshell, installing the new Firefox 141.0 update conflicts with the Reddit login procedure making it impossible to do so. Here is the issue as reported yesterday for more detail:

https://support.mozilla.org/en-US/questions/1524793

I followed the suggestions I was given, i.e. to try logging in at the Old Reddit site (https://old.reddit.com/r/firefox/) and to disable my Adblock Plus extension, neither of which worked.

BTW, I tried logging into Reddit using another browser and it works fine.

So I performed another System Restore to eliminate the Firefox 141.0 update, then went into Firefox Settings and disabled "Automatically install updates", and can log into Reddit again with no problem.

Firefox is my preferred browser and Reddit is my preferred social media site, so I'll have to stop updating Firefox from this point on unless and until the developers correct the issue, or someone can provide insight into what's causing this and what to do about it.

Below are screen shots of the Reddit notices I get when trying to login with the Firefox 141.0 update installed:

Asked by phoenix71 7 months ago

Last reply by Kiki 7 months ago

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Repeated Crashes

Once a week or so, Firefox crashes unexpectedly. The popup indicates its alerting Microsoft of the crash, but apparently not notifying Mozilla. Once such a crash occurs,… (read more)

Once a week or so, Firefox crashes unexpectedly. The popup indicates its alerting Microsoft of the crash, but apparently not notifying Mozilla.

Once such a crash occurs, I close Firefox. Reopening it results in a crash shortly after all tabs open and I click on something (usually 3 or 4 tabs are open). No matter how many times I let Firefox close and then I reopen it, the crash recurs. The only recovery is a complete reboot of my PC.

How can I get and submit crash reports to support in hopes of getting a resolution?

Asked by BillTreloar 4 months ago

Last reply by Denys 4 months ago

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Address bar no longer lets me select a search engine using the up and down arrows

After upgrading to Firefox 140, I can no longer use the down arrow to quickly select a different search engine. For example, if I want to search for something on Wikipedi… (read more)

After upgrading to Firefox 140, I can no longer use the down arrow to quickly select a different search engine.

For example, if I want to search for something on Wikipedia instead of my default DuckDuckGo, I used to just type the search term, press the down arrow twice and hit enter. If I wanted to search for a youtube video, I'd hit the down arrow three times, etc. The selector for different search engines in the address bar seems to have changed in a way that no longer allows this sort of quick and easy keyboard-only method. Is there a way to re-enable the use of up and down arrows to quickly select a different search engine?

Asked by askandanswer 8 months ago

Answered by Denys 8 months ago

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URL QR code scanning from inside Firefox...

Hi I cannot find any way to scan an URL QR code directly from Firefox. I expected that a QR code icon would appear when i tap the address bar, but I can't find such icon… (read more)

Hi I cannot find any way to scan an URL QR code directly from Firefox. I expected that a QR code icon would appear when i tap the address bar, but I can't find such icon...

Of course, I checked the settings: camera is enabled in Firefox settings and QR code scanning is enabled in system settings.

Is there any way to scan QR codes directly from Firefox settings?

I use the latest version of both Firefox (146.1 (65627)) and iOS (iOS 26.3 (23D5089e)) iOS is a beta version... Could this be the reason why...

Many thanks in advance for any help on advice.

Asked by Chibiberu 2 months ago

Last reply by Kiki 2 months ago

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Firefox ESR 115.23.0

After last update Firefox ESR 115.23.0 the menu on the website: https://connect.garmin.com/modern/homeis not displayed correctly. Could you fix this? Second question - ca… (read more)

After last update Firefox ESR 115.23.0 the menu on the website: https://connect.garmin.com/modern/homeis not displayed correctly. Could you fix this? Second question - can you disable reCAPTCHA when logging in to this site?

Asked by anedy 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

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Security Breach and Continuous Issues on iOS Device

Dear Firefox Support Team, I hope this message finds you well. My name is Mohammad Kamal Borojerde, and I’m experiencing serious ongoing security issues while using Firef… (read more)

Dear Firefox Support Team,

I hope this message finds you well.

My name is Mohammad Kamal Borojerde, and I’m experiencing serious ongoing security issues while using Firefox on my iPhone 13 Pro Max. I am a delivery driver working for Deliveroo, and my device is being targeted through remote hacking methods. I suspect that some malicious actors are using apps I’m not aware of to interfere with my internet, GPS location, and even stop delivery tasks that the company sends to my phone. This has significantly affected both my work and personal life.

Despite installing multiple security applications including McAfee (Reference No: 03203372) and Bitdefender (Reference No: 1010231778), my browsing remains unsecure, and settings keep getting changed or disabled without my consent. I believe attackers are also bypassing or disabling Firefox protections on my phone.

I kindly request Firefox’s security team to investigate this matter seriously. If possible, please help me: 1. Lock down or secure my Firefox browser fully. 2. Review any unusual activity linked to my device/browser. 3. Suggest any specific configuration settings that can protect me against remote access or phishing.

Here are my associated emails: Mod's note: PII removed

          • @gmail.com
          • @icloud.com

Thank you for your attention and assistance in this urgent matter.

Sincerely, Mohammad Kamal Borojerde

Asked by Mohammad k 9 months ago

Last reply by Kiki 9 months ago

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• Strong privacy protection. • Avoiding errors like Safari’s “HTTP not allowed” blocks. • Getting smooth, unrestricted browsing without tracking.

I would like to set up Firefox on my iPhone together with DuckDuckGo as the default search engine. My goal is to improve both privacy and browsing performance while makin… (read more)

I would like to set up Firefox on my iPhone together with DuckDuckGo as the default search engine. My goal is to improve both privacy and browsing performance while making sure I can adjust content settings (SafeSearch levels, HTTPS-only, tracking protection, etc.).

Asked by Don Alex 6 months ago

Last reply by Paul 6 months ago

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Need help with Chase bank online

Dear Ty: I appreciate your efforts to help me, unfortunately, it did not work. FireFox is still at 115.30.0. Any other thoughts? I thought there might be some software … (read more)

Dear Ty: I appreciate your efforts to help me, unfortunately, it did not work. FireFox is still at 115.30.0. Any other thoughts?

I thought there might be some software I could download to spoof the Chase system into thinking Firefox was a later version,

Thanks and regards,

LS

Asked by Lorraine Schlagheck 3 months ago

Last reply by Denys 3 months ago