All Products Support Forum

Locking this thread, please continue here: [/questions/1439889]
Hey everyone,

I've been encountering a persistent error with Firefox, and I'm hoping someone here might have a solution. Whenever I try to open Firefox, I keep getting an error message that says "Secure Connection Failed" for certain websites. It's really frustrating because it's preventing me from accessing important sites. I've tried clearing my cache and cookies, but the issue persists. Has anyone else experienced this problem, and if so, how did you resolve it?

Thanks in advance for any help you can provide!

Hello, I moved from TB 102 to 115 some months ago. I've just noticed that TB appears two times in my Win10 22H2 Apps & Features:

I'm tempted to use Uninstall on the 102.3.0 occurrence but I don't want to mess things up. What is the best way to remove the duplicate in Apps & Features? Thanks.

I'm using Chrome to send this because I'm thinking I have a virus of some sort, but when I run scanners, my computer comes up clean. I prefer Firefox over Chrome, so hope to resolve this issue. The icon I'm concerning with is on the right side in the middle. Is is mainly blue with an X on the top left corner. Inside the box, is says Log In with an arrow. I can click on the X and the icon will go away. But when using Temu or eBay, it'll come back. It doesn't seem to come up on any pages not selling something. I contacted eBay and they state it is not theirs and to contact Mozilla Firefox. This is probably not a coincidence, but I just had my eBay account hacked into and had to change my password. Ideas??

The reason I am here is because I am worried about the insecurity on internet. I have been using it for years but now I realize every single person is vulnerable. I honestly did not know how easy they can steal your information from your computers, or any device you use to surf on the web. And that is not right. I think that situation has to change and if there is any way I could help to generate a change i am here.

No matter what I do FF always opens to the "Success!" screen and wants me to choose what tabs to restore. I have done troubleshooting mode, clean mode, refresh and complete uninstall and reinstall. Nothing works.

I reset my PC and reinstalled Firefox last month, but my bookmarks were never recovered after I logged in my Firefox account. A couple of months ago I installed Firefox on another PC (to which I no longer have access) and it showed all the synced bookmarks, but this time it doesn't. What should I do? Thank you

In the bookmark-bar in my Firefox-installation contains the soft-button for the function "Import bookmarks". I do not need this function always showed in the bookmark-bar. How can i remove it ?

Thunderbird can't get emails off gmail. Says- "400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know." Now what do I do? I would prefer to keep using T'bird for the convenience but.....

All my menu texts are so TINY now, that I can't read them, but the browser page is SO WIDE that I can't ever see a whole page and I have to scroll from side to side to read things, which is a ROYAL PAIN as I miss seeing a lot of things. No one can seem to help. I tried the limited percentage things, 67% used to work but now that is too big and when I go smaller I can't read ANY of the text, it is TOO TINY! I can't do my work! The screen shot won't paste on here.

Using Ancestry.com for genealogical research. The option exists to view other trees with comparable information. Works in Chrome, Vivaldi and Opera. Works in Firefox Developer. Will not work in FF 100.0.2. I've tried the usual troubleshooting - safe mode, enabling/disabling DNSPrefetch. Example URL http://trees.ancestry.com/pt/PersonMatch.aspx?tid=44861136&pid=162378642007&src=m which should display snapshots of other trees containing the same people. Only on Firefox, I am redirected to my homepage on the website. I have read of others having the same problem. Any fix suggestions? Thanks.

I have Thunderbird open almost all the time. I will often add a new Contact to the macOS address book (Contacts) then go over to start a new message in Thunderbird. When I do this, the new contact can not be found. I need to quit Thunderbird and then restart it.

Is there a way to refresh (or reload) my address book (Contacts) without having to restart Thunderbird?

Why do I keep getting a server error message when trying to access a link?

Error message received:

ip: 102.129.152.219

date: Tue Apr 26 2022 14:50:40 GMT-0400 (Eastern Daylight Time)

url: https://thecollegefix.us10.list-manage.com/track/click?u=90378351ae56a868ffa8680ae&id=bc2587b522&e=b37f61ea2e

user agent: Mozilla/5.0 (Android 11; Mobile; rv:99.0) Gecko/99.0 Firefox/99.0

Hello, have any of you encountered such a problem as different email content than it should be? On the main server the content is correct, only through the thunderbird application I encountered such a problem. Is there any solution to this problem ?