All Products Support Forum

Hello Team Mozilla,

I use my browser to save usernames and passwords to my browser but from yesterday I can not find them to my browser. How do I get them back?

Thanks in advance,

Joachim Mabula

I am trying to add my own background to the home page but cannot find any way to do it. There must be an option for something so simple somewhere, but I cannot find it. I do not want to install an add-on for this as I am not comfortable handing out my personal info to some random guy or group to accomplish something so simple. Thanks.

I run Firefox in Ubuntu 18.04.4. Sometime yesterday audio went away in Firefox. I still have audio on Chrome. I have tried disabling add-ons, clearing cache (including cookies), resetting Firefox back to default, and have checked my preferences, Nothing works. What is next?

I can't watch Amazon Prime videos using Firefox 76.0 - 32 bit on Linux Mint 19.3 - 32bit. I do appreciate that this became a long standing battle, judging by the archived material but has the towel now been thrown in? Root cause seems to be that the Widevine plugin has been withdrawn from Firefox and that being so, there must be a good reason.

When the question was archived with a tick was placed on the best answer. That the Widevine plugin can no longer be added from within Firefox, suggests to me that it is now game over. Am I being too pessimistic?

I don't want work-arounds that never seem to last long in this area, ideally I am looking for a permanent fix on the lines that Google will co-operate and promise not to move the goal-posts without supplying the information needed to Mozilla in order to update Firefox first, so that the Widevine plugin can be made available once again and all be covered under Linux updates.

An outright refusal in the above assessment, if correct, would at least demonstrate that the matter was political and that the solution to it is necessarily political too. Something that could likely gain traction in Europe at least.

Any reply welcome, thanks.

Hello, I use a smartcard (US Govt CAC) to authenticate to websites. Often I have to check the status of the PKCS#11 module in the Security Devices Dialog under Security & Privacy Tab. Is there a hot key or customizable feature to allow me to directly bring that dialog up directly?

Happened once a while back but happened again today. Firefox Sync asked me to reconnect, which I did. After that reconnection, and even if "password" is checked in the parameters, all my passwords have disappeared. I do also have Firefox on my phone, which have all my passwords from before the first instance it occured, but it never synchronized to Firefox on my computer. No error messages appears when synchronizing, and everything seems to be normal. Any way to correct the non-synchronization of passwords ? Is there something I'm doing wrong ? Thanks.

update fire fox to its latest version.I have done it over and over I have restarted over and over could you make it more complicated Should i go back to school what do you want me to do

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

As of Firefox 75, the address bar plumps out in an "enlarged" state. This is a new feature of Firefox 75, announced here: https://blog.mozilla.org/blog/2020/04/07/latest-firefox-updates-address-bar-making-search-easier-than-ever/

I'm wondering: how can I revert this back to how it was? I don't want it to plump out since it partly covers up the surrounding UI elements. I have a muscle memory for sometimes minimizing this bar with Escape, then clicking one of my bookmarks or one of the UI elements. I haven't had an issue seeing the address bar before, so this new feature is a detriment to me.

Thank you

I have a network printer setup on Ubuntu 20.04 (an lpr printer). In every application, if I select control-P, the print dialog box immediately snaps onto the screen. But on Firefox 76.01, it takes at least 30 seconds for the print dialog box to appear. This is the case every time I select control-P. Printing works as expected, it just takes forever to get the print dialog box to come up. I have tried resetting Firefox and clearing all print-related preferences in prefs.j then restarted Firefox. Nothing seems to resolve this problem. I tried Chrome to see if all browsers were affected and it brings up the dialog box quickly. Has anyone else run into this issue?

Bob Reed

Hi,

I'm trying to change the theme (only using standard dark and light themes) from a linux terminal. My attempted routes include changing a user.js file (the rest of the file works), in particular setting extensions.activeThemeID (I've also attempted doing this in about:config, as well as editing the extensions.json file).

I can change the theme by going to add-ons in a browser. This works fine. I was hoping to automate it (it's not the 1980's - clicking three times to change to a default theme seems unnecessary).

Am I missing something that must be changed in about:config or any other file to change the theme? The extensions.activeThemeID changes when changing the theme in add-ons and seems the likely option but does nothing if I change this value myself.

After creating a new virtual website with a letsencrypt certificate there was an error. This error is fixed. The certificate is valid and checked. When I go to the website, I get no errors. But Firefox does not load the css-files from a subdirectory. I go to the source of the page, click on the css-file : nothing happens. I copy the link location and paste it in a new tab. I get the errors: "Warning: Potential Security Risk Ahead" "Error code: SSL_ERROR_BAD_CERT_DOMAIN" It seems, that Firefox remembers, that there was a problem. But this problem is solved. Accoring to ssllabs.com/ssltest/analyze.html the certificate is valid. Chrome thinks the certificate is valid. Firefox thinks the certificate is valid, but not for a css subdirectory.

I cleared the cache of firefox with 'privacy and security -> clear data'.

'Privacy and security -> clear history when firedox closes' is set with all settings enabled, including 'Offline website data'. After restarting Firefox the error is the same. Is this a bug or do I overlook something ?

I've synced about five desktops and many devices to firefox. I just added ff to a new ubuntu 20.04 desktop. It says that it's synced but by bookmarks don't come onboard. I've tried uninstalling and reinstalling and signing out and back in again. Nothing helps. I am bewildered.

Hello,

I have a weird issue with firefox, it shows icons incorrectly on some webpages like magnifying glass icons and arrows, but it shows text instead of icons. a wrong image. a correct image.

While logging into some sites (not all), using saved credentials and the default password manager, Firefox will offer to update the login information.

The information (the password field) really does change so the prompt is correct but, it's not clear how the change occurred. For example, my password for a website is "password". When I open the login form, Firefox will fill it with saved/correct credentials. After the form is sent/login performed, Firefox will offer to update the credentials. Revealing the password field in the prompt shows that the password is now a 500+ characters hash or something, looking like this:

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

Firefox 77.0.1 (64-bit), installed from the official repository, on Arch Linux.

"Blocked by X-Frame-Options Policy

An error occurred during a connection to register.vote.org.

Firefox prevented this page from loading in this context because the page has an X-Frame-Options policy that disallows it."

i been tryin to register to vote. obviously america got problems an the citizens need to step up. any way i can get this X-FRAMES problem to go away? i had this before and just stopped living my life like i needed to because i could not figure out the problem. but this is to far. this has to stop. i need this to stop causing problems.

Is the a way to remove this new focused address bar? I want to be normal like in FireFox 74 the new style is so annoying.

https://support.mozilla.org/en-US/kb/search-firefox-address-bar

I have a couple of sites that I can not view any text in Firefox 68.9.0esr (64bit) (and earlier) on a Debian Buster 10 LXDE system. two examples. www.ups.com and www.tuxmachines.org Both work fine in Epiphany browser on same unit and seem to work fine in a number of other units including another Debian 10 based unit. So it is probably a Debian Buster configuration issue on my unit, but any help in what to look for would be helpful. When navigating to the UPS landing page normally you get a map of world and a menu down right hand side with list of countries. I only get the graphic elements displayed, not of the actual text is rendered. Similar with www.tuxmachines.org, all the graphic elements are displayed but all of the text is hidden, looking in page source you can see the text is present. Likewise if you receive an email from UPS the message body is largely blank because the text is all hidden in the html they send, but appears fine in the Claws email agent. Where or what to look for? Could it be font(s) related? I've tried clear cache and restarting in safe mode, same effect. k.