All Products Support Forum

Since I upgrade MacOS to Big Sur, a couple basic Firefox functions have stopped working. 1) History is not being saved. I can restore deleted tabs, but there is nothing in the History menu, nor is there any record (for example, in the form of auto-complete) of websites I have visited in the past. 2) My bookmarks file appears to be mostly read-only. Clicking on the star icon to save a new bookmark does nothing. Selecting Bookmarks > Bookmark Current Tab does nothing. In the Manage Bookmarks environment, selecting Add Bookmark from the gear icon brings up a dialog box in which the only content is a Cancel button. In the Manage Bookmarks environment, I can change the Name of a current bookmark but cannot change its URL. If I try, it reverts to the old URL as soon as I click away from it.

The current help page that most closely describes my symptoms is https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved. I tried both remedies, including refreshing Firefox and deleting xulstore.json, but no change in symptoms.

My Mac Book Pro crashed so I could not download the bookmarks before buying a new Mac and I cannot retrive the old bookmarks from excisting profiles. (How) Can I get the old bookmarks on my new Mac?

Hey everyone!

I had a quick, and maybe weird, question to ask... is there any way to have two separate bookmark folders that are complete mirrors of each other? For example, if I added a bookmark to one folder, then the other folder would also have the bookmark added to it.

I sure hope the answer is yes! haha. It would really help my bookmark organization OCD! :D

Thanks everyone!

Hi. have updated Firefox from version 94.0.2 to version 95.0. [windows 10]. i now have no history, no bookmarks or saved links. there is nothing from the previous firefox version in the current version. it's like i'm just starting out with firefox?.

Thanks

hallo goodafternoon, i want to ask about this things.

why after i change my mozilla password, and syncing, all of my bookemark and password is missing.

can u help me to collect all my bookmark and password data in my mozilla account?

ps: i used this email for my mozilla account.

please help me

My desktop PC broke (hard drives are OK). I got a new PC with Windows 11 and the former C: drive is now the G: drive.

I installed Firefox and I need to get all my bookmarks back. I can find my old profile on the G: drive in .../appdata/local/Mozilla/Firefox/Profiles and I tried replacing the new Firefox profile on C: with the old one from the G: drive, but Firefox just keeps creating a new one and ignoring the old one.

There are years of bookmarks there I'd really like to get them back.

Help, Please?

So I deleted decades of bookmarks by mistake and I've been trying to undo and use old restore points but I keep getting error messages telling me "Unable to process back up file", I found the Jsonlz filesbut they are all just a bunch of rando characters, is there any option to save my bookmarks?

My Firefox bookmark menus are often taller than my screen.

When I select a bookmark well down in the current menu by typing a letter, for example "T", the menu display scrolls down to the first matching choice, but that choice can be mostly covered by the down-caret indicating more choices further down. I can see the top of the highlight for the current choice, but I can't read the text of the choice.

Not a big deal, but I'm hoping it's an easy fix. Thank you!

When I click the bookmark icon, how do I get it to show all the bookmarks down the left hand side of screen? When I click it, I then have to click on 'bookmark toolbar' to get them to display on left. Is there a one click way to make this happen?

Thanks for looking, and advice for beginner apreciated.

Whenever I bookmarked a page, Firefox always asked me where I want to save the bookmark. Since Firefox updated a few days ago, it just saves every bookmark to last folder I chose but this is inconvenient because I have to then edit the bookmark to save it in the folder where I want it. Is there a setting that I can change so Firefox will again ask me where I want to save a bookmark when I try to bookmark a page?

Thanks in advance.

Following an incident with Firefox Sync, I needed to restore my bookmarks. I have a little over 700 bookmarks across 15-25+ folders at mostly 2-3 levels deep but up to 5 levels. All but a handfull of these are all in the bookmarks toolbar.

I have a backup json of everything for restoration. However, when I do restore, everything is messed up: all the bookmarks are there, and all the folders are there with their structure preserved (subfolders in the right folders), but every bookmark has been pulled out of the folder structure and into the toolbar, so all folders are empty of actual bookmarks. This includes taking bookmarks from folders in the bookmark menu. Folders seem to be in the right order, and some bookmarks are, but most bookmarks are in the wrong place and order. Since most of my bookmarks were in folders, I really do not have it in me to put them all back unless I absolutely have to (assuming I can even remember what goes where).

Opening the json in Firefox, selecting "Raw Data" and "Pretty Print", it is clear the json file correctly preserved folder structure and bookmark placement exactly as it was before. Thus, something must be going wrong in how it is being read.

I have tried different restore points with the same outcome. I have sync disabled and have tried removing existing bookmarks first, clearing data, and deleting places.sqlite (as per related help threads) to no avail. Integrity check runs without error. I have also tried on a different OS (Windows 10 and Manjaro KDE) with the same results. I have not seen any other posts with this specific issue.

Would it only work correctly if the export was an html file? Is there anything I can do, like trying to modify the json? Is this expected behavior or a bug to fix? Please advise.

the new update removed all of the websites that were listed in catagories on the left side of the browser window and I don't know how to put them back. They were all the important websites that I go to regularly.