All Products Support Forum

Google are changing to mandatory 2 stage authentication soon on 14th December. I set it up as they suggested that it should not be left. Thunderbird then just asked me to enter my password..... which I did, but there is no possibility of dealing with the Google code. I have unset this and it works - apart from the fact I cannot send emails anymore! error message implies a temporary server issue - we will see.

Hello, after the latest update of Thunberbird (78.13.0 32-Bit), any incoming email is immediately marked as read, even if Thunberbird is open in the background and an other email is marked. Setting for automatic read is ticked and set to 20sec. Any suggestion? Thank you.

For some reason, all of my Firefox related things have switched to a dark mode. My DuckDuckGo page switched to dark, my tab groups have switched to dark, my links have switched to dark! This happened when I was using the Dracula Dark theme, and the Lush Bold Theme.

Hi all,

Since I switched to Win 10 Firefox constantly crash on my computer.

• Tried fresh install no change
• Tried repair no change
• Switched off extension and then on (one by one) no change
• Deleted cache - History - etc .. :( it worked for only a few days since I did a full scan with Microsoft Defender.
• Since this last crash (as I could not launch Firefox anymore I used shift + click on Mozilla shortcut)I decided to switch off the graphic card acceleration and all the other option in this menu and it seems to help

Could you tell me how to send you the crash report ( I do have 8-10 of them already sent to Mozilla)

Hi,

So, I wanted to set up automatically removal of deleted messages that were older than 30 days in my Trash folder. So I went into my settings and set the account to delete messages that were older than 30 days... thinking it only affected the ones in the Trash.

OK, I can see you smiling and shaking your head. In my defense, I didn't sleep enough last night.

Anyway... I'm in the process of restoring my profiles from my backups (at least I didn't get that wrong!)

What is the best way for me to get back all of the deleted data without losing the messages I received since my last backup (about 20 hours ago).

My plan is this:

• Restore yesterday's profile to a folder
• Move or rename my current profile
• Move the restored folder (with the correct name) into the location of the corrupted profile

My concern is that even if I do that, the IMAP data on the server is corrupt and will cause the messages to be deleted again. Is that the case? If so, is there a way for me to take the restored profile data and store the messages as local files? At least I won't have lost the data completely.

Thanks,

L

As I described in my subject, I can't download ANYTHING through Firefox, unless it's in troubleshoot mode. I know that troubleshoot mode disables multiple things, including all of your themes and extensions and add-ons. For example, I can't open my own files in my AOL or Gmail email and download them. I also can't download things from my Google Drive. (Unless I'm in troubleshoot mode.)

However, thinking that it must be one of my add-ons, such as my adblock or any other one (and I mostly just have an adblock), I opened Firefox normally and completely disabled all of my add-ons, but that did not fix the problem.

I also tried downloading things while I had my Antivirus briefly paused, but that didn't work either.

The only time I can download things is in troubleshoot mode, and I don't know what's causing the problem.

Hi,

Firefox is not responding, not loading pages. It opens, but that is about it. If I start typing, it gives me suggestions, but then fails to load, even if I click on my bookmarks, nothing really happens. Even clicking on Settings, nothing happens. I tried with CCcleaner, restarted many times and closed firefox in Task manager. I would be so grateful for some help!

Kind regards, J.

Greetings. I have scoured the web and read all the community posts on this robot head, under remote control, and orange stripes in the address bar problem that so many people seem to be having. There are a few answers, but almost all of them use very technical terms that are way above my head and not defined. None of them provide a sequence of steps to fix the problem that a browser novice might be able to follow. Surely there must be a way to fix this or to explain to frustrated users why it is there and not removable. None of my other Firefox browsers have this on other machines.

Is there a series of steps to solve the problem? That would be so helpful especially without undefined terms. Thanks so much. This type of answer will help so many frustrated users (me included of course) :)

Symptom is inbox emails not appearing. Repair folder restores emails but they disappear again as soon as inbox is left. Same thing happens to emails in sent and trash boxes.

Have also tried deleting .msf files with Thunderbird not running. This action has no apparent effect.

Thank you for any assistance.

I can not install my Gmail on Thunderbird. Thunderbird says configuration is found in Mozilla SP. When I hit Done. I am redirected to Google, I put my gmail in but it is not accepted, yet I do have a Google account? My gmail name works in GMAIL and MAIL, but I prefer to use Thunderbird. What can I do? macooper43@gmail.com

Thunderbird 91.4.0 has locked me out of my gmail account, AGAIN! It keeps asking me to enter password- " login to server imap.googlemail.com with username ***.*******@gmail.com failed. when I retry to enter my password that works fine elsewhere it just keeps flashing up the same message. It also flashes a notification at the bottom right of my screen saying " Alert from account ***.*******@gmail.com: Application-specific password required: https://support.google.com/accounts/answer/185833 (Failure). It leads to an error page. If I open my gmail account in a browser I don't have a problem. I don't like using using my various email accounts in a browser, that's why I've been using Thunderbird ever since Outlook Express disappeared. This isn't the first time that Thunderbird has done this but I don't see why I should keep having to change my gmail password just because Thunderbird keeps having a hissy fit. My wife has a gmail account and hers works fine, as do my other accounts with yahoo, outlook and hotmail. Thunderbird just seems to have problem with my gmail account. I would like to know why. I also DO NOT want keep changing my password.

After the last update to version 95.0 all websites such as github.com changed to dark mode. I am using the dark theme but I still don't want to use dark mode on websites. Is there any way to use the dark theme without using dark mode.

Thanks in advance!

Hello,

I did some changes to the browser according to a privacy guide: https://restoreprivacy.com/firefox-privacy/

When I now watch a video, while the overlay is there, the over a third of the video height is full of green horizontal stripes.

I can't figure out which change to the browser leads to this.

Do you have any idea?

Regards, Robert

thunderbird will not let me login, says: 'login to imap.gmail.com with username 'my username' failed, enter new password. If I enter new password it just repeats login failed. A msg comes up saying: support.google.com/accounts/answer/185833 My gmail account with my current password is fine, I get my emails with other device.

Basically what happens is that some images download and upload as a mess of vertical stripes. One of the images is what happens when i try to change my pfp on my email, and the this (i couldnt get the image to upload here) is what downlaods when i hit share here.

Hello! I am using the userChrome.css file to hide the nav bar (# nav-bar) and show it when hovering the tabs.

The following code works a bit, but when I open the developer tools they overlap.

# nav-bar {
   z-index: -1;
}

# navigator-toolbox: hover # nav-bar {
   z-index: 1;
   background-color: rgba (0,0,0,0.8)! important;
}

#browser {
   margin-top: -45px;
}

Any advice to achieve the expected functionality? Thank you

gif showing the problem: https://s10.gifyu.com/images/firefox-customization-problem.gif