I downloaded Firefox for the first time on my computer as I am trying to switch away from Chrome. I installed the latest version from the Mozilla website and laun… (read more)
I downloaded Firefox for the first time on my computer as I am trying to switch away from Chrome. I installed the latest version from the Mozilla website and launched the browser. Upon first launch, it had one empty tab and one privacy tab, both of which were empty. I assumed it was a bug, looked up the issue online and saw an answer saying to kill the process in the task manager and relaunch, which I did.
I launched the browser a second time, and made it my default, and imported the bookmarks from my Chrome default profile. The issue still was not fixed. I am able to open the browser, create new tabs, and browse my bookmarks, but nothing opens in the tabs themselves. Entering manually an URL doesn't work either, also an empty tab. I cannot open the menus either, I can browse the different options, that's it.
I saw another help thread about Troubleshooting mode, and had issues launching it - while I can find the "Run troubleshooting mode" option, clicking restart did not work. I only managed to make it work via the task manager (???) where it launched the actual, working restart option popup window when I killed the process. When it did launch in trouble shooting mode, the same issue persisted.
I tried looking the about:config commands but just like entering URLs, it gives a blank page.
My firewall has access to the software. I manually removed and re-entered the software access following a guide on the support forums.
All the help I could find online parrots the same things:
- Reinstall the software: it's a fresh install
- Clean your cache/browsing data/etc: it's a fresh install
- Update your browser: it's the latest update
- Restart your computer: did so to no avail
- Check firewall: did so to no avail
- Try using icognito window mode to see if it works: did so to no avail
- Run troubleshooting mode: did so to no avail
I am at loss for what to do...
Picture attached, what all my tabs look like. I have never had this issue with Chrome or Edge.