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I have albinism. Pure white backgrounds are not an annoyance – they cause physical eye pain and trigger migraines. Every time I visit support.mozilla.org or accounts.firefox.com, I am forced to endure #FFFFFF with no way to change it.

To anyone about to defend Mozilla blindly: this is about accessibility and eye pain, not brand loyalty, so do not silence me.

What Mozilla has done:

• Disabled extensions (Dark Reader, Stylus, Dark Mode) from modifying these pages – they are explicitly blocked by Mozilla's own Content Security Policy.
• Removed ui.systemUsesDarkTheme and layout.css.prefers-color-scheme.content-override from having any effect on these sites – they ignore prefers-color-scheme entirely.
• Left no about:config toggle to disable the forced light theme.

The only remaining workaround is a userContent.css hack with filter: invert(1) – which requires a visually impaired user to manually edit CSS files and restart the browser. That is not accessibility – that is hostility.

Security excuse – debunked:

• "We block extensions for security" – extensions are sandboxed. Blocking them on your own support pages is a deliberate policy choice, not a technical necessity.
• "We want a consistent brand appearance" – branding does not override accessibility. Forcing #FFFFFF on users with light sensitivity is a violation of basic inclusive design.
• "We respect prefers-color-scheme" – you do not. These two domains explicitly override it.
• "Users can just use Dark Reader" – you block it.

What I demand:

Make support.mozilla.org and accounts.firefox.com respect the system prefers-color-scheme media query. If you insist on light branding, add an official dark toggle in the site header – stored in a cookie or account preference. Stop blocking extensions from applying user‑chosen themes to your own sites. That is not security; it is control. You are a non‑profit that claims to value accessibility and user control. Your actions say otherwise. Fix these two domains. No CSS hacking should be required for basic vision safety.

I'm receiving two Ten Tabs to my single email address. If I unsubscribe from one it will also unsubscribe the other since both are sent to the one email. One email sender is firefox_at_mail_mozilla_org_[alpha numeric omitted}@privaterelay.appleid.com, the other sender is firefox@mail.mozilla.org. Is the easiest solution to unsubscribe and then resubcribe?

Yesterday (August 10) I tried logging into my account on Domini Funds (https://uportal.ultimusfundsolutions.com/app/dominifund/#login). My login worked okay, but only half of the site's menu loaded and none of my account data loaded. There was just a white circle with a blue streak orbiting inside. After 60-90 seconds of this display, I aborted the attempt to access my data.

I tried logging into the site again today after I had been prompted to download and use a new version of Firefox. The same result: log-in was successful, but only a partial menu loaded and none of my account data was loaded. The orbiting blue streak ran for 60 seconds before I gave up and aborted.

I then tried to access the site using an old version of Microsoft Internet Explorer and everything displayed as expected. I had a full menu displayed and I could view and interrogate my account data.

I only visit this site 3-4 times a month. My last visit was on August 1. Everything displayed properly then.

Hello,

I had been using Firefox as my default browser for a few years ... around 4 weeks ago i had some updates on my work's laptop and somehow i have lost my saved passwords for websites that i use regurlarly.

is there a way of accessing them again ?

Kind Regards

Jon-Paul

Windows 11 PC using latest Firefox browser.

Suddenly, today, I can no longer sign in to my usual grocery shopping account, which I have been using without problems for many years. Firefox takes me to the home page but, when I try to sign in, the sign in page just keeps reloading and will not allow me to enter a username or password. I have cleared cache, cookies, and browser data, disabled virus/malware detection, turned off Windows fast start, restarted the PC but it makes no difference. I can sign-in using Chrome with no problem at all.

Hi There are image display issues with Firefox. The attached image shows a screenshot comparing the same page on Glazy.org: Chrome on the left and Firefox on the right. The image appears too dark in Firefox, making it difficult to work using that browser. Is this a bug or a setting that needs adjusting? I haven't been able to find a solution. Thanks for your help.

Pop up notification for an outdated profile/version of firefox when firefox was closed which made the game tab out and I couldn't move until I was able to tab back in. How do I get rid of this and keep my current profile and get it up to date so that I can use the same profile?

Until a few months ago, I was able to turn off the underlining of URLs in web pages that I create. But within the last few months, all URLs appear as underlined, even in documents where they had NOT been underlined a few months ago. I am using the text-decoration setting to control this aspect. Look at page https://www.w3schools.com/CSS/tryit.asp?filename=trycss_link2 in the Edge browser, and see the "This link changes text-decoration" change between underlined and not as the cursor is moved on and off of that sentence in the middle box. Now look at the above page in latest Firefox. Moving the cursor on and off of the "This link changes text-decoration" sentence causes NO change to that sentence -- it always is underlined.

I refer to the w3schools.com website when I wish to learn about a new-to-me feature, and I have found their site to be accurate in the past.

I need the support of FIrefox for Small Business compatible w/Android phone/Windows 11and provide VPN

The whole this week I have been dealing that Firefox fixed my issues and next day all settings went back as Google and Firefox is blocked or not longer providing me my request because of Google. I want to substitute Google for Firefox...I need an stronger help

I am running Firefox version 153.0.1 on a 64bit install of Windows 11.

A few days ago I had to factory reset my computer, including a clean Windows install. Since then, when attempting to access https://vodafone.cz/muj/prihlaseni, I get an Imperva Error 15 "Access Denied" error screen - screenshot attached here. Clicking the Imperva logo on the bottom of the error message leads to https://www.imperva.com/why-am-i-seeing-this-page/?src=23.

I was able to access the site in the past, most recently on July 8, 2026 - this would have been Firefox version 152.0.5.

This error persists in troubleshooting mode but not in private/anonymous (with or without extensions enabled), nor does it appear in Microsoft Edge or Firefox on Adroid.

Clearing cookies and cache did not help - in fact the error first showed up on a clean install of Firefox, when there weren't any cookies or cache stored yet. I've tried different DNS over HTTPS settings and listing the site as an exception in settings, but none of this made a difference. Enabling Firefox's built in VPN also made no difference, regardless of the selected location.

I found a recent post (https://support.mozilla.org/en-US/questions/1588627) describing a similar issue on a different website and tried the suggestion listed there to try a fresh profile - this seemed to work, but within a couple of minutes of browsing the error message returned. I've even reinstalled Firefox entirely, but this too did not help for long.

Interestingly enough, the error message lists a proxy IP address (not blacked out on the screenshot) despite the fact that I am not using a proxy.

The website provider's tech support claims this is an issue on the user side, not theirs - they have not been able to replicate the issue.

Is there anything I'm missing that would explain why this is happening?

Thanks!

Every time I select Gmail on Firefox page, it requires me to sign in with a code. I have selected 'Strict' for browser privacy and 'Clear history after closing Firefox'... plus a number of other settings. I then get a notice of someone signing into my account each time, as does the person who I use as a backup to my account. I'd like not to go through that each time I access my Gmail account.

Thanks for the help.

Dave

This morning I was able to access the website of: https://www.alexander-wallasch.de/ Now, ONE HOUR later I no longer can. You are doing this not for the first time, it happens regularly with websites that do not conform to what you would consider Mainstream! THis is not the sites fault. YOU ARE CENSORING ON PURPOSE: IF YOU WOULD NOT; YOU COULD SIMPLY ADD A BUTTON for every site THAT ALLOWS USERS TO OVERRIDE YOUR OPINIONS: WHY IS THAT NOT HAPPENBING? Why can the user not override your decision? Has anyone ever asked you for "help" like that?

Здравствуйте. Я установил сертификаты по инструкции, которая лежит на s.sber.ru/70VQ2B . После этого в мозилле не прогружается полностью окно входа на online.sberbank.ru, не видно содержимого фреймов (сейчас попробую сделать скриншот). В Microsoft Edge работа нормальная. Удаление сертификатов, перезапуск браузера и компьютера не помогли. На других компьютерах ещё не проверял. Посоветуйте, пожалуйста, что можно сделать. Windows 10, Firefox 153.0.3 (64-разрядный).