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the problem is that when I receive an email it goes straight to delete folder there is no where I can set the filters to filter of my choosing, I have lost losing all in coming mails I am talking with telstra as one page said it is an IMAP problem in that it just removes emails for no reason but in your problems page it says I can change the filter settings but in the settings there is no place to change filter rules

I am getting very frustrated  after 6 hours and not getting anywhere  I have uninstall Thunderbird and reinstalled  but nothing changed 
running win 11os  on desktop 

what do you suggest

Some while way back when I created & exported my address book as an LDIF file, lots of these links had the option for show remote content checked. As the list has grown the file has been re-exported as LDIF to keep it up to date

When I import the file for a clean profile, the remote content check box's have been reset. Needless to say as the list grows the number of contacts to reset also.

Is this unchecked by default for security reasons, Setting stored in some other file? Any way to import with this setting in tact

Have been using Thunderbird on my laptop. Comcsst just changed their email system to yahoo email. I have followed instructions and changed it on my IPhone. When I did that my Thunderbird on my laptop no longer works. What do I need to do? I have used this forum before and know that the responses will be very helpful.and therefore I will express my thanks and appreciation beforehand. Thank you

It used to be a rare occurence, but now every single time I close TB and shortly thereafter, during the same session, I try to re-launch tb I have to call up Task Mgr and kill thunderbird.exe. It is an annoyance which I would like to get rid of. Any suggestions? Thanks!

If I check both For at most X days and Until I delete them does it simply indicate the latter supersedes the former up until X days, at which time, messages will be positively removed server side?

Thanks!

short version: using: Thunderbird 38.3.0 mail is : sympatico isp: bell Windows7 64 bit

can't send email no matter how I change settings - I have done every imaginable configuration, filling in fields differently - I have done all that Mozilla suggests - firewall/virus on and off - new passwords - contacted isp which made things worse as they "don't support thunderbird" - I have uninstalled, reinstalled, tried to revert to old Thunderbird (but was too dumb to figure that one out), switched ports, gone through mozilla support and knowledge base - half the problem is I don't understand what it's asking me to do. It has taken me days just to figure out how to 'sign up' for help - I could only see the sign in area and just finally now, after days, managed to set up my mozilla account. After a week of this and about 30 hours in, I have been willing to pay tech support, only to find out that Thunderbird has no third party tech or phone support - my ISP however, who will not assist, said they can help if I subscribe to a third party service for a monthly fee. For obvious reasons, I'd rather not. I have added my screen shot of the current settings - but believe me, I've switched them all around many times. Thank you in advance for any advice, and apologies in advance for my ignorance in figuring out something that is quite likely simple.

long version: I use thunderbird because it's closest to Outlook which I was used to, but didn't come on Windows7. A week ago my boss required we have a Gmail account. I already have two that I set up just to take the names, both of which I added into my thunderbird no problem so I could see them without going online. This new one I set up is for work only - I added it to Thunderbird like I did the others ( I think) and all of a sudden my sympatico account was gone - I didn't even realize except that when I checked email on my ipad, there was no mail and I finally figured out everything I sent off my desktop was going through this new gmail account and my normal sympatico email was gone. I deleted the gmail from my Thunderbird and tried to put sympatico profile back on - days doing this - it was at the bottom - couldn't get it to the default, etc... Finally got it back and then couldn't send or receive - called my ISP - got new passwords - could receive but not send - isp Tech said it was their end. 24 hours later it worked - but only for the night - spent two more days with three techs and they all said it was how Thunderbird was set up and not their problem. I have gone through all the knowledge bases I can wrap my head around, called isp again today to ask if they're blocking my port (which the Mozilla help said to do)- of course they said no and laughed at me. I fear they have done something so I can't send email. They kept telling my I shouldn't be using Thunderbird.

I would be so grateful if someone could help me and understand my limited knowledge. Although, the information I've gleaned over the past week is immense!

Thank you in advance - and know that I really did look at so many other forums and help areas - it's just all a blur.