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Dear Sir I had Firefox on my Sony mobile phone for quite long years, I deleted it by mistake today, how can I get it back. My Sony mobile phone is Android 7 . I tried to recover it from my computer and I got QR CODE I took a picture then do not know how to do after that. Can you please help. Thank you. Louise.

I share my Sync account across 1 Android + 3 desktop devices (Win 10 or 11). So far no problems. A few days ago all the devices started dropping out of Sync.

I would say this all started with the Android device (v.153), which seems to have logged out of the account on its own. After reconnecting it, all the desktop devices went nuts...

1) desktop machines will need to reconnect to Mozilla account every time FF is launched 2) about:logins is always empty, even after logging back in and completing a sync routine 3) even when it states "Account disconnected" - "Sync is off", they will still receive tabs sent from the Android device; they can't send tabs as they won't see the other devices. Also, even while disconnected, they were able to add a new bookmark to the account. So, account is not actually fully disconnected... only some parts of Sync are.

Another symptom. Account's Connected Services list is clean and up to date (see images). Account recognizes new logins as already known hardware and avoids doubling them. But in Sync there's a mess of instances... all new attempts are seen as a new device. Many of these are of course dead links, as the latest login overwrites previous ones.

This happened while desktops were updating to v.154, but I wouldn't say it's related to that, as two of those machines also run a different Mozilla account on a second profile, and so far that account is not misbehaving.

The Android device also got disconnected a few more times, but now it seems more stable than its siblings, and the passwords are still accessible (as as you can see in the pics, it's not showing as a doubled Sync device).

I didn't try signing off all devices because I'm worried I won't be able to get back in... anyway, manually signing off a single one didn't change anything.

It seems to me this is a server-side issue. Is there a way to "refresh" the account without losing all data? Thank you

So I just switched OS on my desktop, and had to log into Firefox all over again for the first time in a bit, and it turns out that for some reason my saved passwords arent synchronising with my whats saved on my phone? In the past my experience have been that if I ask firefox to save my password on one device it remembers it on all my devices. Is this not the case? Is there something I need to do to manually synchronise?

No matter what I do, sometimes, Firefox on my phone won't sync and it's driving me crazy to be honest. I don't know why it happens, it has no fixed schedule and it seems to go away on it's own in a seemingly random amount of time. In this instance, as I'm writing this I've been trying to sync with my PC for over an hour and it simply refuses to sync. I've tried restarting, force stoping , clearing cache.. Nothing. In the past I even tried reinstalling and for it to sync it took a while. I'm lost with this bug and it's been happening for a while now, I was hoping for a fix but so far it seems it hasn't come.

Please let me know if additional information is needed.

I was in the middle of setting up a secondary profile with sync when the browser froze and became unresponsive for a few minutes. I killed the task and reopened the profile, it lacked the theme color I'd chosen and sync was not enabled. When trying to enable sync, I got the error message shown in the screenshot. To be clear, the profile it's asking me to switch to 'is' the profile I'm in. I've tried deleting the profile and the associated files from About:Profiles, but this issue persists.

I've also followed the steps contained in this issue and associated issues, but the profileID already matches: https://support.mozilla.org/en-US/questions/1581151

How can I resolve this so that I can sync this profile?

Closing remote tab on smartphone closes immediately this tab on desktop. But opposite way stopped to work since some update: Remote tab closed on desktop still appear on smartphone. Not any action, notification on smartphone as it used to be. Fresh install Firefox for Android, updated Firefox on PC (Windows11).

Right after updating Firefox to 155.03Beta, bookmarks, history, and synchronized tabs are completely empty on the sidebar. No data, at all, except for AI Chatbot's xml's. Didn't downloads once appear on the sidebar, too, by option? You have to go to Tabs and Browsing >> Browser Layout and select Show Sidebar to customize any of it. Library (Downloads and History) will not even show nor import anything. Not only this, but the new appearance of the sidebar is different, and about:preferences (settings) does not show their page titles, anymore, but only their icons. Settings tried to load when first opened, but it failed to name them. Is there some configured file and/or data on the beta that will not let each of these names and icons appear properly?

Firefox is disconnecting my account every time i restart the browser. I've made sure it's not set to clear data when restarting. I found a support forum post for mac where they weren't installing it and were running it from the dmg, but i'm using the firefox that was installed during cachy installation, which firefox gives /usr/bin/firefox, when runnign it from terminal (or anywhere) the command in btop is /usr/lib/firefox/firefox. its really frustrating because i lose my session data, have to log back in again, have to redownload all my extensions, ahve to reconfigure all my extensions every time the browser restarts

I'm on CachyOS on COSMIC de with a btrfs file system. I've tried uninstalling and reinstalling firefox. I've tried making a new profile. I really don't want to use a different browser, but this isn't functional.

Hello

I've installed Firefox Standard Stable on Windows 11, signed in to my Firefox account, and browsed for about 3–4 days.

I decided to use it on my phone too. After installing it and signing in with the same account on my Android device, about 2,200 browsing history items appeared on the phone.

I don't know why. Before browsing, I always cleared my history on my PC using the following options:

CTRL+SHIFT+DEL and selected Everything, with all 5 options selected.

The browsing history data only appeared on the phone.

My concern is: the data must have been downloaded from somewhere since it was cleared on my PC. So, where are those 2,200 history items stored in the cloud, and how can I delete them?

I don't care about my browsing data. If it were sensitive, I would have deleted my Firefox account by now and used the app without an account.

I love Firefox, and this is a big concern that should be addressed ASAP.

Thank you for looking into this.

My mozilla account contains history entries from a job a no longer work at.

I've tried deleting history and databases on both mobile and desktop, yet some still persist. I've experienced the issue on multiple devices, making me assume there's something up with the history entries tied to the account.

I changed the password of my Firefox account recently, which logged me out of my Firefox iOS app. When I'm prompted to scan the QR code to re-establish the pairing, nothing happens. When I choose to use email instead, I get "unexpected error". This happens every time I try to re-pair. Please help me sign in to Firefox iOS.

Obligatory, I apologize if this question has already been asked or worked out elsewhere. But I have tried searching for a solution on the forums here and not one solution could be found, so here I am:

At the time of setting up my Linux PC for Firefox Sync, I was signed into my Firefox account on my mobile but syncing had been paused on my mobile for some reason or another. No biggie right? Should just be able to enter my credentials into my PC browser and start syncing right away? In the past when I had got signed into sync on the PC, everything across the board would sync as I had just my bookmarks, add ons, and settings set to sync. Bookmarks would load right up, all my add on prompts would open their own tabs to finish setting up, and everything was peachy.

However, when I went to get things setup on my new PC today, using the proper credentials and all kinds of authentication methods, I am able to sign into my firefox account on my PC with no issue, except for the fact that nothing is syncing up with my existing mobile account.

I have done everything I know that is in my power to do, with the exception of reinstalling my mobile app (will lose my bookmarks if I do), I have uninstalled and reinstalled on my laptop, signed out of both devices and signed back in with my account credentials to no avail. I went so far as to just create a new Firefox account with a separate email address, and using the NEW email address when signed into both, I am looking at the "Sync Now" button on my mobile with hatred, because clicking on it literally does nothing. It shows as last synced being "Never". My PC is logged in to Firefox now with the new email address and clicking sync there, it will run through the normal process but as there seems to be no data coming from my my mobile, it syncs nothing. I can see both devices under "Connected Services" as well.

I know I screwed up somewhere and now the entirety of my life's favorite bookmarks and websites are stuck on my phone. To my understanding there is no JSON style file created in Firefox mobile, with no ability to manually export. I am not above manually going line by line through each bookmark and just adding them one at a time into my PC, but I would rather not.

In summary:

- PC is not syncing to mobile bookmarks which are very much still in existence - Creating a new Firefox account and restarting the sync process from scratch does not work - As of creating and logging into the new firefox account, clicking sync does absolutely nothing on mobile, and still shows as having never been synced

Hi! Today I synced a tab from my Android device to a desktop PC. The link arrived successfully, but on the Android device many many inactive tabs disappeared without a trace(searched history, recently closed etc.). looking up about:sync-log I only got txt files of errors, no trace of links. Can you help me get back my closed tabs? TY

Need help please to fix this problem: Firefox does not open QR codes on my iPhone. On my phone, the toggle for Scan QR codes is turned on. I open the camera on my phone, point it to a QR code on my laptop screen, Firefox on my phone opens in a new screen -- but nothing happens. What is missing? Thanks for helping me.

what happened:

1: my pc is broken, then I got new system and hdd. 2: I download firefox and login. 3: Press Sync now and nothing happen.

ARE YOU KIDDING ME ?

What I want:

I want my bookmark back.

I used firefox soo many years.

PLS tell me I can take it back.

Hey, I am trying to synchronize my mobile tabs with my desktop app. Unfortunately, this is not working. I am using the latest version of Firefox and Windows 10. Any ideas how and if I can solve this problem? Thank you in advance.

Hello,

I actually noticed earlier that, on Android, Firefox was saying the last sync was 11 hours ago. I tried to sync but it didn't do anything, as if the button wasn't there at all. I tried restarting my phone, disconnecting firefox on my phone from my computer, disconnecting firefox on my computer from my phone and all these things did was that, now, it says it had never sync.

I'm a bit lost, I didn't find any solution for that.