"The message could not be sent because the connection to outgoing server smtp.gmail.com was lost in the middle of the transaction. Please try again." … (read more)
"The message could not be sent because the connection to outgoing server smtp.gmail.com was lost in the middle of the transaction. Please try again."
Hi there, I am getting terribly frustrated, desperately appreciate some help! For over a week now, I can receive emails just fine, but sending fails completely. It has b… (read more)
Hi there, I am getting terribly frustrated, desperately appreciate some help!
For over a week now, I can receive emails just fine, but sending fails completely. It has been working for years, but all of a sudden stopped.
Errors include (see images attached).
Have tried numerous SMTP settings and servers.
Using: Mozilla Thunderbird 52.2.1 (and later version, but rolled back to see if problem got fixed.) Windows7 Pro Avast Antivirus BT Fibre to Home
Any help be greatly appreciated. cheers, Chris
P.S. NOTE: One thing to bear in mind, this did occur at similar time of trying the BETA version on the Outlook Mail Website (But that was on a different PC). Maybe a coincidence, but thought I would mention it anyhow.
Additions: I have tried: • disabling my Antivirus. • rolling back Thunderbird several times to previous versions. • testing port allowance through router.
UPDATE - I have just installed the Outlook App on my android phone, set up my POP account, and IT WORKS both incoming and outgoing! So it looks like it's down to just my PC then.
My email is driving me mad! I can receive emails no problem, but can I send them?? No. It just keeps timing out. Very annoying, I've been through every possible support f… (read more)
My email is driving me mad! I can receive emails no problem, but can I send them?? No. It just keeps timing out. Very annoying, I've been through every possible support forum and tried everything, I've increased the timeout time, I've checked the SMTP is all right, it is, I've deleted my account and the programme itself and reinstalled all to no avail. Very frustrating. Any help would be greatly appreciated!
In the "Find / Search" menu, files are concatenated by subject. This leads to incorrect date ordering, so sometimes impossible or very difficult to locate messages. It wo… (read more)
In the "Find / Search" menu, files are concatenated by subject. This leads to incorrect date ordering, so sometimes impossible or very difficult to locate messages. It would be helpfull if we could de-activate this concatenated view in search option, as we can do in the main Inbox window, showing all messages by date only, and not concatenated by Subject.
Thanks for your attention. [removed email and phone# from support forum]
I tried searching the FAQs and did a google search first. This did not work, all I discovered is F9 turns the contacts sidepane on and off, but doesn't fix the problem w… (read more)
I tried searching the FAQs and did a google search first. This did not work, all I discovered is F9 turns the contacts sidepane on and off, but doesn't fix the problem with the pane being wrong.
Until a very recent update (last week or two at most) when I hit write, the contacts pane in the write window showed my address book. Now it shows some type of search I can't use as I have to see all the entries to see which ones I want to send an email to. In some cases I have multiple entries for a person based on them having multiple email addresses for different types of email. Trying to remember which ones I want DOES NOT WORK for me. I can only get this behavior back by running in safe mode. As an alternative I need Thunderbird to save my safe mode setting so I don't have to reconfigure safe mode every time I have to reboot windows or restart Thunderbird. I currently have it coming up in safe mode by default
I tried to remove and then install an older version of Thunderbird and the bad contact pane on the left was there. I can't find any setting to change the pane from the wrong one to the old one I need. I'd rather not try reinstalling win7 pro from scratch to fix this, assuming that would fix it.
I'm running windows7 pro 64 bit
It used to be a rare occurence, but now every single time I close TB and shortly thereafter, during the same session, I try to re-launch tb I have to call up Task Mgr and… (read more)
It used to be a rare occurence, but now every single time I close TB and shortly thereafter, during the same session, I try to re-launch tb I have to call up Task Mgr and kill thunderbird.exe. It is an annoyance which I would like to get rid of. Any suggestions? Thanks!
TB no longer will start. It just hangs and when I go to it on my Mac I see a spinning disk. That never changes and eventually, after hours, I must force quit and report… (read more)
TB no longer will start. It just hangs and when I go to it on my Mac I see a spinning disk. That never changes and eventually, after hours, I must force quit and report it to Apple. I receive no messages or error codes.
Whether I use the "reply" menu or "Reply" buttons a new email is created but there is no email address shown for the recipient. This has only started happenning after I u… (read more)
Whether I use the "reply" menu or "Reply" buttons a new email is created but there is no email address shown for the recipient. This has only started happenning after I upgraded to version 52.1.1
I am not getting my emails since 2nd June
For some reason, thunderbird (windows 8) has essentially stopped working. Over a minute to open an email--all other functions have similar delays. I tried to archive, b… (read more)
For some reason, thunderbird (windows 8) has essentially stopped working. Over a minute to open an email--all other functions have similar delays. I tried to archive, but I keep getting a message that says that a script has stopped working. It does the same in thunderbird safe mode. My old computer (XP) works fine. I can't find my profiles on windows 8 to rebuild the global database.
Started sending intermittently for a few days now not sending at all, have to go to webmail to send. Have checked the settings repeatedly to no effect. OS is Linux MX-14… (read more)
Started sending intermittently for a few days now not sending at all, have to go to webmail to send. Have checked the settings repeatedly to no effect. OS is Linux MX-14
Hello, I've written to You in below topic: https://support.mozilla.org/en-US/questions/1435807 We've fixed it just as You've instructed us. But we've still got problem … (read more)
Hello, I've written to You in below topic: https://support.mozilla.org/en-US/questions/1435807
We've fixed it just as You've instructed us.
But we've still got problem with sending and saving emails. Some messages (not always, just in some periods of time), are not sent and not saved in sent messages. We've had this problem yesterday and now I don't know what has been sent and which were not.
Waiting for your reply. Best regards
I have Mac OS 10.10.3 and the current version of Thunderbird. Thunderbird crashes every time I submit a message to newsgroups and I can't see any way to fix it.
Thunderbird work fine yesterday (2/22/24) but now won't download any messages. I click the download and nothing happens. I've logged into the server and checked for new… (read more)
Thunderbird work fine yesterday (2/22/24) but now won't download any messages. I click the download and nothing happens. I've logged into the server and checked for new messages manually (ls -l) and there are new messages. I've checked that dovecot is working (ps and telneting from the server and windows10 to port 995 and seeing a response. I've made no changes on either end. I must use the 32 bit version as I have a package that only works with 32 bit version. My alternate contact information is rickmghc@gmail.com Troubleshooting info follows:
Application Basics
Name: Thunderbird Version: 115.7.0 Build ID: 20240119095007 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.7.0 OS: Windows_NT 10.0 19045 OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 1
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 31.8 GB
Disk Space Available: 386 GB
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.sgeinc.com:995, SSL, passwordCleartext
OUTGOING: , mail.sgeinc.com:25, 0, 1, true
OUTGOING: , mail.sgeinc.com:25, 0, 1, false
OUTGOING: , mail.sgeinc.com:25, 0, 1, false
OUTGOING: , mail.sgeinc.com:25, 0, 1, false
account2:
INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
account6:
INCOMING: account6, , (pop3) mail.sgeinc.com:995, SSL, passwordCleartext
OUTGOING: , mail.sgeinc.com:25, 0, 1, true
OUTGOING: , mail.sgeinc.com:25, 0, 1, false
Libraries
Library
Status
Expected minimum version
Version in use
Path
RNP (OpenPGP)
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled:
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id1
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
GPU: 1
Add-ons
Name
Type
Version
Enabled
ID
Amazon.com extension 1.1 true amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Security Software
Type: Name
Antivirus: Microsoft Defender Antivirus
Antispyware:
Firewall: Windows Firewall
Graphics
Features
Compositing: WebRender
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (NVIDIA)
EGL_VERSION: 1.5 (ANGLE 2.1.19736 git hash: fa03ab3adeaf) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1
WebGL 1 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce GTX 1060 6GB Direct3D11 vs_5_0 ps_5_0, D3D11-27.21.14.5751)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19736 git hash: fa03ab3adeaf)
WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (NVIDIA)
EGL_VERSION: 1.5 (ANGLE 2.1.19736 git hash: fa03ab3adeaf) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1
WebGL 2 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce GTX 1060 6GB Direct3D11 vs_5_0 ps_5_0, D3D11-27.21.14.5751)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19736 git hash: fa03ab3adeaf)
WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
Direct2D: true
Target Frame Rate: 60
DirectWrite: true (10.0.19041.1566)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 1060 6GB
Vendor ID: 0x10de
Device ID: 0x1c03
Driver Version: 27.21.14.5751
Driver Date: 11-22-2020
Drivers: C:\Windows\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvmd.inf_amd64_1408eaf9a25ed64f\nvldumd.dll
Subsys ID: 00000000
RAM: 6144
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): skia
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Display0: 1920x1080@60Hz scales:1.000000|1.200000
DisplayCount: 1
HardwareStretching: both=0 window-only=0 full-screen-only=1 none=0 error=0
SwapChainTearingSupport: Supported
GPUProcessPid: 14480
Window Device Pixel Ratios: 1.2
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
WebGPU Default Adapter: [object Object]
WebGPU Fallback Adapter: [object Object]
Decision Log
HW_COMPOSITING: available by default
D3D11_COMPOSITING: available by default
DIRECT2D: available by default
D3D11_HW_ANGLE: available by default
GPU_PROCESS: available by default
WEBRENDER: available by default
WEBRENDER_COMPOSITOR: available by default
WEBRENDER_PARTIAL: available by default
WEBRENDER_SHADER_CACHE: available by default
WEBRENDER_OPTIMIZED_SHADERS: available by default
WEBRENDER_ANGLE: available by default
WEBRENDER_DCOMP_PRESENT: available by default
WEBRENDER_SCISSORED_CACHE_CLEARS: available by default
WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
WINDOW_OCCLUSION: available by default
VIDEO_OVERLAY: blocked by default: Blocklisted by gfxInfo
HW_DECODED_VIDEO_ZERO_COPY: blocked by default: Blocklisted by gfxInfo
VP8_HW_DECODE: available by default
VP9_HW_DECODE: available by default
REUSE_DECODER_DEVICE: available by default
BACKDROP_FILTER: available by default
CANVAS_RENDERER_THREAD: available by default
ACCELERATED_CANVAS2D: disabled by default: Disabled by default
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Roundtrip latency (standard deviation): NaNms (NaN)
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
VS2412-FHD (NVIDIA High Definition Audio)
HDAUDIO\FUNC_01&VEN_10DE&DEV_0084&SUBSYS_14628C94&REV_1001\5&19b6b30c&0&0001
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Realtek Digital Output (Realtek(R) Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0897&SUBSYS_104387FB&REV_1004\4&25ea230d&0&0001
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Speakers (Realtek(R) Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0897&SUBSYS_104387FB&REV_1004\4&25ea230d&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Microphone (Realtek(R) Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0897&SUBSYS_104387FB&REV_1004\4&25ea230d&0&0001
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Microphone (USB Microphone)
USB\VID_2034&PID_0105&MI_00\8&4a4ba9&0&0000
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Media Capabilities
Enumerate database
Environment Variables
MOZ_APP_RESTART: 1 MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\Multics\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\Multics\AppData\Roaming\Thunderbird\Profiles\tpyf1ps6.default\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\Multics\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: D:\Program Files\Mozilla Thunderbird\thunderbird.exe MOZ_CRASHREPORTER_RESTART_ARG_2: --allow-downgrade MOZ_CRASHREPORTER_STRINGS_OVERRIDE: D:\Program Files\Mozilla Thunderbird\crashreporter-override.ini MOZ_LAUNCHER_PROCESS: 1 MOZ_PLUGIN_PATH: D:\Program Files (x86)\Nuance\PDFViewer\Bin\
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 668676 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.display.use_document_fonts: 0 browser.search.region: US dom.apps.lastUpdate.buildID: 20160901155122 dom.apps.lastUpdate.mstone: 49.0 dom.apps.reset-permissions: true extensions.lastAppVersion: 115.7.0 font.internaluseonly.changed: false font.minimum-size.x-western: 12 font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-western: Verdana font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 12 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-western: 12 gfx.blacklist.suggested-driver-version: 10.6 gfx.crash-guard.d3d11layers.appVersion: 78.14.0 gfx.crash-guard.d3d11layers.deviceID: 0x1287 gfx.crash-guard.d3d11layers.driverVersion: 23.21.13.9135 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.1 gfx.crash-guard.wmfvpxvideo.deviceID: 0x1287 gfx.crash-guard.wmfvpxvideo.driverVersion: 23.21.13.9135 gfx.direct3d.last_used_feature_level_idx: 0 idle.lastDailyNotification: 1708660983 layers.mlgpu.sanity-test-failed: false media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.cookieBehavior: 2 network.cookie.lifetimePolicy: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1708660983 places.history.enabled: false places.history.expiration.transient_current_max_pages: 112348 plugin.importedState: true plugin.state.flash: 0 plugin.state.npctrl: 0 plugin.state.npepicupdate: 0 plugin.state.npgoogleupdate: 0 plugin.state.npitunes: 0 plugin.state.nppdf: 0 plugin.state.npqtplugin: 0 plugin.state.npwatweb: 0 plugin.state.npystate: 0 privacy.donottrackheader.enabled: true privacy.purge_trackers.date_in_cookie_database: 0 security.disable_button.openCertManager: false security.remote_settings.crlite_filters.checked: 1652490034 security.remote_settings.intermediates.checked: 1652490034 security.sandbox.content.tempDirSuffix: {f554181a-7b85-4b27-a60c-7bcffa6958b5} security.sandbox.plugin.tempDirSuffix: {dcea4127-64f5-4553-8b2a-1c32800b0811} signon.importedFromSqlite: true storage.vacuum.last.content-prefs.sqlite: 1707364981 storage.vacuum.last.index: 2 storage.vacuum.last.places.sqlite: 1706328180 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
fission.autostart.session: true
Places Database
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.35
4.35
NSS
3.90.1
3.90.1
NSSSMIME
3.90.1
3.90.1
NSSSSL
3.90.1
3.90.1
NSSUTIL
3.90.1
3.90.1
Sandbox
Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level: 1
Startup Cache
Disk Cache Path: C:\Users\Multics\AppData\Local\Thunderbird\Profiles\tpyf1ps6.default\startupCache\startupCache.4.little Ignore Disk Cache: true Found Disk Cache on Init: true Wrote to Disk Cache: false
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: URL:
Printing
Modified print settings
print_printer: Brother MFC-9340CDW Printer print.more-settings.open: true print.print_printer: HP Color LaserJet 2605dn_2605dtn PCL 6 print.printer_Brother_MFC-9340CDW_Printer.print_bgcolor: false print.printer_Brother_MFC-9340CDW_Printer.print_bgimages: false print.printer_Brother_MFC-9340CDW_Printer.print_duplex: 1 print.printer_Brother_MFC-9340CDW_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-9340CDW_Printer.print_edge_left: 0 print.printer_Brother_MFC-9340CDW_Printer.print_edge_right: 0 print.printer_Brother_MFC-9340CDW_Printer.print_edge_top: 0 print.printer_Brother_MFC-9340CDW_Printer.print_evenpages: true print.printer_Brother_MFC-9340CDW_Printer.print_footercenter: print.printer_Brother_MFC-9340CDW_Printer.print_footerleft: &PT print.printer_Brother_MFC-9340CDW_Printer.print_footerright: &D print.printer_Brother_MFC-9340CDW_Printer.print_headercenter: print.printer_Brother_MFC-9340CDW_Printer.print_headerleft: &T print.printer_Brother_MFC-9340CDW_Printer.print_headerright: &U print.printer_Brother_MFC-9340CDW_Printer.print_in_color: true print.printer_Brother_MFC-9340CDW_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-9340CDW_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-9340CDW_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-9340CDW_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-9340CDW_Printer.print_oddpages: true print.printer_Brother_MFC-9340CDW_Printer.print_orientation: 0 print.printer_Brother_MFC-9340CDW_Printer.print_page_delay: 50 print.printer_Brother_MFC-9340CDW_Printer.print_paper_data: 1 print.printer_Brother_MFC-9340CDW_Printer.print_paper_height: 11 print.printer_Brother_MFC-9340CDW_Printer.print_paper_id: 1 print.printer_Brother_MFC-9340CDW_Printer.print_paper_name: print.printer_Brother_MFC-9340CDW_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-9340CDW_Printer.print_paper_width: 8.5 print.printer_Brother_MFC-9340CDW_Printer.print_resolution: 600 print.printer_Brother_MFC-9340CDW_Printer.print_reversed: false print.printer_Brother_MFC-9340CDW_Printer.print_scaling: 1 print.printer_Brother_MFC-9340CDW_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-9340CDW_Printer.print_to_file: false print.printer_Brother_MFC-9340CDW_Printer.print_unwriteable_margin_bottom: 17 print.printer_Brother_MFC-9340CDW_Printer.print_unwriteable_margin_left: 17 print.printer_Brother_MFC-9340CDW_Printer.print_unwriteable_margin_right: 17 print.printer_Brother_MFC-9340CDW_Printer.print_unwriteable_margin_top: 17 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_bgcolor: false print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_bgimages: false print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_command: print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_downloadfonts: true print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_evenpages: true print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_footercenter: print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_footerleft: &PT print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_footerright: &D print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_headercenter: print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_headerleft: &T print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_headerright: &U print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_in_color: true print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_margin_bottom: 0.5 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_margin_left: 0.5 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_margin_right: 0.5 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_margin_top: 0.5 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_oddpages: true print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_orientation: 0 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_pagedelay: 500 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_paper_data: 1 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_paper_height: 11.00 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_paper_size: 1633771776 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_paper_size_type: 0 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_paper_size_unit: 0 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_paper_width: 8.50 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_reversed: false print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_scaling: 1.00 print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_shrink_to_fit: true print.printer_HP_Color_LaserJet_2605dn_2605dtn_PCL_6.print_to_file: false
I have several email addresses all on my own website and all with identical setup at the server end. I just added two new ones to TB and they vanish when TB restarts. I'v… (read more)
I have several email addresses all on my own website and all with identical setup at the server end. I just added two new ones to TB and they vanish when TB restarts. I've installed them a couple of times, they auto install perfectly, but they keep vanishing.
I've checked that all the mail servers and ports etc are the same as on the ones that work OK. So I'm assuming that the problem is some kind of generic problem with cache / profile corruption etc etc. Assuming that is the case, what kind of generic cleanup fixes should I try please?
Many thanks.
Why has Thunderbird become intermittently incompetent?
When I send an email it takes a fairly long time for it to be sent. This has only been happening recently. Is this something I can correct.
I lost power to my PC when Thunderbird was running (thanks electrician who tripped the whole fusebox!). Since then despite everything I have tried Thunderbird will not o… (read more)
I lost power to my PC when Thunderbird was running (thanks electrician who tripped the whole fusebox!). Since then despite everything I have tried Thunderbird will not open my mailbox. I get the screen 'Set Up Your Existing Email Address' shown in the screenshot. I can see my address book.
I have tried creating a new profile, copying across all the data from the profile in use until yesterday and changing the profiles.ini to point to the new profile. If I start using the profile manager (thunderbird -p) it shows the new profile but if I click it then I still get the same screen shown in the screenshot.
After looking at other support pages I tried deleting the .lock files and rebooting, still the same.
Under the troubleshooting information I can see the correct profile folder and open it, if I click about::profiles then the correct profile is in use.
It is a bit more complicated as I had the profile on a NAS drive but I have created a new profile on the PC and copied all the data in the profile directory to the local profile folder. Still the same results.
Edited: After trying a couple of other things - import into a new profile from the currant one, still same results, and changing the installs.ini file to match the profiles.ini one, also same results, I have uploaded a couple more pictures after looking again at other support questions.
I am on version 115.10.1 (32-bit)
Thanks for any help.
I am using 24.4 Windows 7. My online account only has one copy of each email. All my other devices with Thunderbird on them work fine. This has been happening since Apri… (read more)
I am using 24.4 Windows 7. My online account only has one copy of each email. All my other devices with Thunderbird on them work fine. This has been happening since April 3. I use avasti. I am so tired of deleting and would appreciate help. It is discouraging that I cannot contact Mozilla Thunderbird directly.
Thanks for any suggestions Susan
Hello, I have the following problem with the current version of Thunderbird (115.9.0 64-bit "Supernova"): When writing an e-mail (no matter if only HTML format, or HTML… (read more)
Hello, I have the following problem with the current version of Thunderbird (115.9.0 64-bit "Supernova"):
When writing an e-mail (no matter if only HTML format, or HTML and plain text) no list items are displayed (neither unsorted nor numbered).
Everything else, such as inserting tables, smileys, etc. works.
If I create a document with several list elements and sub-elements (indented elements) in Word as a test and copy this into the message in Thunderbird, the list elements are displayed from the second level onwards.
Even if I insert the whole thing as HTML code (ul, ol, li, ...) the same thing happens.
It is a fresh installation. I wanted to switch from Outlook to Thunderbird. However, this is really suboptimal:-(
Can anyone help? Many thanks and best regards Patrick