All Products Community Forum

Went to bed last night & firefox was fine.

Opened it this morning & I don't see my bookmarks. The folders on the toolbar from Africa to Healthcare all say empty. Lottery thru web cameras have links in them that I can see. I I open another tab & go to google, then save that bookmark in the google folder it won't let me yet edit bookmark shows.

If I click edit bookmark it tells me that it's in the google folder already yet when I click on the folder, it says empty..

Ran a virus scan. It was clean. I tried restoring bookmarks from a previous day. Firefox was unable to do it.

What is going on? If the bookmarks are there, why can't I see them?

I've used this browser for years without a problem. Now all the sudden it's one problem after another. I'm ready to jump ship to a different browser.

I'm on version 144.0.2 (64-bit) using Windows 11 Pro.

Hello Since last update (145), I'm experiencing an issue where Firefox becomes unable to access the internet following a temporary loss of connection during the normal use, until I completely quit and reopen the browser.

I'd appreciate any advice on how to resolve this.

Thanks

The update to v145 completely changed how background color and highlighting of HTML emails are displayed. It was nicer before. Can someone please share which setting in about:config to change to return to HTML display in previous versions?

Thanks!

tried few below steps Remove all Extensions, Reset Browser again if same issue remove the user profile and login with the new profile if same issue try un-installing and re-installing browser with the different account did a clean re installation by removing local files from the help of forced uninstaller reinstalled it but the issue still persist also tested by disabling antivirus although the computer worked with mcafee earlier please provide a solution to this computer is running on win 11 with the latest 25H2 update

Every once in a while, my pinned tabs and/or my tab groups disappear. this usually happens after an update, but not always. Sometimes I type a lot of commands, and FF seems to get upset and freezes or goes black. I restart and poof, they're gone. I made a screenshot of my standard pinned tabs so I can restore it from that, which is a nuisance in itself. But the tab groups are gone forever along with the urls I painstakingly researched. I read the answers to two previous queries along these lines, both of which gave extensive, tedious procedures to recover them. I'm not willing to go through all that just to use Firefox. I've switched my tab groups to Edge just to keep them safe and although I prefer not to be captured by Google or Microsoft, am thinking about just switching to either of them.

Over the last couple of updates, FF has seemed less and less stable. I tried the vertical tabs and liked them but the open sidebar on hover stopped working and when the sidebar itself got stuck on open it hid the history and AI sidebars. Plus FF was very slow to open. I reverted to horizontal tabs and now it's faster but still the pins and tab group problems persist.

I'm using it on an HP desktop in Windows 11. Sorry I don't have any screenshots.

I hate the new Firefox!!!! It lost all my data from the old one, bookmarks, passwords and everything. I want to be able to revert to the previously installed version but I can't find the data. The old one was so familiar.

I'm 83 years old and have trouble remembering a lot of things but I was very happy with the earlier version!

Aubrey Sheldon

Hello! I am running firefox and had an issue with the URL bar. Before, the URL bar was at the top and right underneath it would appear the open tabs; underneath that were my bookmarks. I don't know what I pressed, but now, the tabs and bookmarks are on top (on the same line), and the URL bar is underneath that -- see screenshot for details. It is a small issue, but it is driving me crazy, since all my mucle memory on where to click etc. is gone. Furthermore, the bookmarks now crowd the open tabs, so if I have a lot of open tabs, I cannot see them all at a glance.

I tried looking for settings, but all settings for customizing the toolbar are about adding items to the URL bar, not switching the position of URL bar and the open tabs. How do I fix this?

I recently added the primary password (master passwrod) for my firefox browser from the settings.

Normally it locks the browser functionality until the password is correctly entered, but one thing I noticed recently was that the hyperlinks/webpage links from 3rd party app (discord/pdf readers/etc) opens the website regardless of this password input. I can use the page to browse the internet, although the password still works for locking other things like firefox's built-in password manager.

Is this intended mechanism for a "locked" browser?

When I use Firefox every day, I often encounter the situation where the vertical tab cannot be automatically expanded when the mouse is moved over it. Please check the comparison of the pictures I uploaded. I am unhappy about this because it will affect our experience of using Firefox. I hope that this problem can be fixed by reporting it to you. The automatic expansion of vertical tabs returns to normal when I create a new Firefox window.

My computer information is window 11 professional version 22H2 (x64), Intel chipset, Firefox version number is 144.0.2 (x64)

I am a heavy user of Firefox. I agree with the values that Firefox adheres to, so I want to make it better. Thank you for taking the time to read my feedback. I am from China and would like to say hello to you.

I use the default setting that all cookies be deleted when I shut down Firefox, and then hand-input dozens of exceptions. The Firefox update on November 11, 2025 -- and I didn't even click on install, I only downloaded it, then hesitated, being afraid that it costs me again hours to re-create what the update destroys, but Firefox went from download to automatic installation -- meant that Firefox wiped all cookie exceptions (list of cookies that are not deleted when I shut down Firefox). These exceptions are hours of work, and, additionally, every bank etc. now requires me to sign in and go through many-factor authentication anew. -- How do I restore the long list of cookie exceptions that the Firefox update just deleted?

+ The same update wiped all bookmark icons. My three dozen bookmarks in the bookmark toolbar now come with the 'globe' symbol rather than the bookmark-specific symbol, so I can't tell which bookmark is which. How do I restore the bookmark symbols that the Firefox update just destroyed?

Just now will not save a page to bookmark folder, even in trouble shoot mode. Know how to save. See pages in recently closed pages, but do not know what is the cause. Should I refresh, tried close and reboot system. Let me know some steps to analyze the cause and remove it. Thanks, but don't under stand the method to ge Troubleshooting Information.

Please see attached. Somehow there are 3 instances of firefox on my pc. Using windows 11. Tried uninstalling and reinstalling new download. but get same error. Cannot use firefox but (excuse my language) i have to use Bing.

Please help.

Every time I open Mozilla browser, it crashes right after it opens.

This only started happening since recently. Before this, I haven't faced this issue while using this browser for year(s)

I have failed to resolve the issue with the following methods:

• Updated Firefox
• Tried to use Troubleshoot Mode (crash still happens)
• Uninstalled Firefox, deleted additional files and re-installed
• Did Refresh

Other browsers are working fine

I am using Razer Blade RTX 2070 Max Q, VR Ready Graphics (8GB GDDR6 VRAM) 10th Gen Intel Core i7-10750H Processor 6 Cores/12 Threads, up to 5.0GHz