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  • Archived

Start of Firefox is slow. Startup-Time between 35 seconds and 2 Minutes

Hello, the Startup of our Firefox is slow on some Machines. With Developer-Tools enabled we don´t see any activity in the Network Tab until the Page starts to Load after… (read more)

Hello,

the Startup of our Firefox is slow on some Machines. With Developer-Tools enabled we don´t see any activity in the Network Tab until the Page starts to Load after 35 - 120 seconds.

What we did to determine the Problem so far:

  • disabled Anti-Vir
  • Disabled VPN-Client and tried connection via LTE-Hotspot to bypass company Network and Firewall
  • Changed DNS to 8.8.8.8 and 9.9.9.9
  • Deleted Cache
  • Changed Startup-Page
  • Disabled Secure DNS in Firefox Settings
  • Disabled all GPOs on Workstation and deleted policies.json so no Policies got applyed
  • deleted Startup-Cache and enabled secure-start in about:support
  • reinstalled Firefox
  • changed from up to date ESR to latest Release
  • Users Temp and Windwos-Temp deleted

No Problems on another similar Workstation with same Firefox Release.

I wonder if there is any startup-debugging capability.

Asked by Crofex 1 year ago

Last reply by Crofex 1 year ago

  • Archived

Firefox has been crashing pretty frequently the past few days and I can't understand the crash reports

Here are the three latest crashes report ID's bp-22fa9148-cb5c-4b8a-ac02-575990240215 bp-1ac0f4d4-e821-4ff8-ab9c-801fb0240215 bp-023f768b-7f66-4a51-862d-3934f0240224 If a… (read more)

Here are the three latest crashes report ID's bp-22fa9148-cb5c-4b8a-ac02-575990240215 bp-1ac0f4d4-e821-4ff8-ab9c-801fb0240215 bp-023f768b-7f66-4a51-862d-3934f0240224 If anyone has any experience with reading these crash reports and can help me figure out what is wrong that would be amazing!

Asked by ascot54 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

I wish there was ways to change how the browser performs based on needs, to allow Firefox to run efficient?

Im running Firefox on Apple Silicon and I really do wish that there was a way to change settings to adjust experience when using the browser. As for my current needs I wi… (read more)

Im running Firefox on Apple Silicon and I really do wish that there was a way to change settings to adjust experience when using the browser. As for my current needs I wish there was a barebones mode I could enable because currently it's an energy hog and I am becoming discouraged to continue using it with this inefficiency.

Ill explain my use case, I do lots of research for school, and tend to work with 30-50 tabs at a time and by simply having Firefox open it drains my laptops' battery 3 to 4 X (times) faster. While the same tabs on Safari and even newly released DuckDuckGo Mac app can run those tabs for days while still sipping on battery.

another occassion is during my job search, these tabs will stay open for a week or two as I open jobs im applying to, using 'Skillsyncer' and bunch of gmail tabs. I prefer my laptop to lose 5% battery in 2 hrs instead od 3 minutes.

As things are now, Firefox is not well optimized and would like to let the Firefox team to add the mentioned functionality above. Sadly there's no way to reach out to their team and am instead forced to post here. For now I will refer to Firefox to 'Firefix' as there's plenty to fix.

Asked by dgonzalez045 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Secure connection failed

Whenever I try to browse the Internet using Firefox, I get a message that says: “an error during a connection. The OCSP response is not yet valid (Contains a date in the … (read more)

Whenever I try to browse the Internet using Firefox, I get a message that says: “an error during a connection. The OCSP response is not yet valid (Contains a date in the future). Error code: SEC_ERROR_OCSP_FUTURE_RESPONSE. The page you were trying to view cannot be shown because the authenticity of the received data could not be verified.”

This message is coming up more and more when I try to use Firefox and I don't know what to do about it.

Asked by John Shorey 1 year ago

Last reply by cor-el 1 year ago

  • Archived

adress bar doesn't work

The address bar is driving me crazy tbh. I want to search for something from it and it works most of the times but doesn't some other times, and I don't know why. I did t… (read more)

The address bar is driving me crazy tbh. I want to search for something from it and it works most of the times but doesn't some other times, and I don't know why. I did try to refresh firefox after you click the helper software to uninstall it, but it still doesn't work all the times, and I also tried this (https://support.mozilla.org/en-US/questions/1337970), yet it still doesn't. I might try to uninstall and install it again but is there anything else I can do if it still doesn't work?

Asked by Hossam Abd-Elghafar 1 year ago

Last reply by Hossam Abd-Elghafar 1 year ago

  • Archived

My mouse cursor and pointer dissapears when I move it over firefox.

I have to either tab through the various fields, which is a pain, or try to move the mouse and somehow select a field, which takes me numerious tries. I'm on Windows 11. … (read more)

I have to either tab through the various fields, which is a pain, or try to move the mouse and somehow select a field, which takes me numerious tries. I'm on Windows 11. This does not happen with any other application or browser that I use. I try to use specific browsers for different types of work. I work as a Test Analyist and I reguarlly need to view websites on various pc's and os's. I've never seen this occur at work. Unfortunately for me, this is occuring on my home PC. I've tried everything I can think of, uninstalling and reinstalling, rebooting, and checking the settings for anything that would explain why this is happening. I have not found anything yet. If this keeps up, I'll have to switch to another browser.

Asked by richard.p.way 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Sign in attempts

I signed in on my PC in Kansas and the “sign-in attempt “ message says I was near Ontario, Canada. Is that correct? Have I been hacked?

Asked by lightner1201 1 year ago

Last reply by Henry 1 year ago

  • Archived

How to get started on Firefox?

Hi Firefox team and community, I am reaching out because I need help to get started on Firefox. Could you provide me with useful guides to help me getting ready to set u… (read more)

Hi Firefox team and community, I am reaching out because I need help to get started on Firefox.

Could you provide me with useful guides to help me getting ready to set up and use Firefox?

Thanks in advance for your answer and help. :)

Have a nice day ahead!

Best regards. Ethan BONNAIN

Asked by e.bonnain1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox already reunning error

Please see attached. Somehow there are 3 instances of firefox on my pc. Using windows 11. Tried uninstalling and reinstalling new download. but get same error. Cannot … (read more)

Please see attached. Somehow there are 3 instances of firefox on my pc. Using windows 11. Tried uninstalling and reinstalling new download. but get same error. Cannot use firefox but (excuse my language) i have to use Bing.

Please help.

Asked by usarp 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Update

Whenever I am ready to type out my password for my Gmail account using Private on Private window, Firefox asks me to update. Is is legitimate, or Goole is doing somethin… (read more)

Whenever I am ready to type out my password for my Gmail account using Private on Private window, Firefox asks me to update. Is is legitimate, or Goole is doing something?

Asked by stanfieldnss 1 year ago

Last reply by cor-el 1 year ago

  • Archived

website access

I am trying to access a website which I used recently, but I keep getting the message "Disallowed key characters". why is this and what can be done about it? The website … (read more)

I am trying to access a website which I used recently, but I keep getting the message "Disallowed key characters". why is this and what can be done about it? The website is http://www.sykescottages.co.uk

Asked by twbarrowcliffe 1 year ago

Last reply by cor-el 1 year ago

  • Archived

images load on google chrome but not firefoz

Hi, Many times my images won't load on Firefox, but they do on Google chrome. I have disabled all my extensions and it still happens. I even went in and explored this op… (read more)

Hi, Many times my images won't load on Firefox, but they do on Google chrome. I have disabled all my extensions and it still happens. I even went in and explored this option recommended by firefox: browser.display.document_color_use to the Search box. The preference's value should be set to 1 by default.

Please help! This is so frustrating and I love firefox. Here is an example of what I mean: I log on to https://www.tummee.com/yoga/poses/library to see yoga poses and I get all the stuff but the images of a yoga pose; however, google chrome loads the images. This happens on other sites too. I use a Mac and my Firefox is up to date: 121.0 (64-bit).

Asked by hifromthisguy 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes, and can't submit crash reports

I am using a fresh install of Windows 11. When I start Firefox, it works normally for about a day or so, and then suddenly it will stop pulling up web pages. After this s… (read more)

I am using a fresh install of Windows 11. When I start Firefox, it works normally for about a day or so, and then suddenly it will stop pulling up web pages. After this starts happening, I will close the browser, and try to re-open it. I can see all of my previous tabs pull up for about a second, and then I am greeted with the crash reporter. This happens over and over, until I delete my profile.

When I check the about:crashes page, it shows that NONE of my crashes have been submitted. I try to submit them on a fresh profile and it says "failed" each time (included screenshot). If there is a way I can upload my crash report outside of some internal browser tool, I would be happy to do that.

I have tried uninstalling Firefox, deleting every trace of Mozilla software from C:\Program Files, C:\Program Files (x86), %APPDATA% (Local, LocalLow, Roaming), and then reinstalling - this does not fix the issue. I have tried disabling hardware acceleration - this does not fix the issue.

It seems entirely related to my Firefox profile, and I would prefer not having to reinstall all of my addons, log in to all of my accounts, losing all of my active tabs, etc every day or so. The only two extensions I install are uBlock Origin and Lastpass.

I feel like I'm losing my mind. What am I doing wrong?

Asked by Alek Ratzloff 1 year ago

Last reply by Alek Ratzloff 1 year ago

  • Archived

gmail doesn't work, but only with Firefox

Hello, since this morning, my gmail account doesn't work when I use Firefox on my laptop. After accepting my email address and password, it says that my account is temp… (read more)

Hello,

since this morning, my gmail account doesn't work when I use Firefox on my laptop. After accepting my email address and password, it says that my account is temporarily unavailable (see annex).

But my Google account works perfectly with Edge on the laptop and on my smartphone and tablet.

The problem remains even after restarting the laptop and launching CCleaner

Thank you in advance for your help.

Best regards,

Andrea Forti

Asked by ea.forti 1 year ago

Last reply by cor-el 1 year ago