All Products Support Forum

I have been getting a lot of spam emails, I have been setting up filters to automatically delete ones in which I receive a lot. I have one particular one I can't get to take, it shows the "from" as being different legit websites and the reply to is always "@topcollection.online". Even when I put in a filter to delete the reply part as "@topcollections.online" it never deletes them and they just keep coming. How do I get them blocked? I included a jpg attachment to show what I mean.

                                                                                                                          Thanks.

My version of Thunderbird is 102.0.3(64-bit). It will not update. i keep getting a message that it is not able to download the update and need to download a new version for the update. Can any one help me. Thanks

Hi,

I did backup on my emails locally in my laptop, because I should migrate the website from one to another hosting and now I have problem with the emails after importing them, they are not visible.

How can help me with it? Looking forward for your help.

Best Regards, Rosana

Hello again...This is a repeat of my earlier problem, but I sent the wrong image. Just to keep the thread, I added a previous image. Last error was referring to a bad rendering of my Manitoba Hydro online Bill... Now, how can I remit payment with this image??? progeny was "from mi06-ssvc.dcs.int.inet (LHLO mi06.dcs.int.inet) (10.0.141.211) by cds226.dcs.int.inet with LMTP; Wed, 16 Nov 2022 09:51:30 -0700 (MST)... see attached images.

Tom

I'd like an update on this bug from 13 years ago: https://bugzilla.mozilla.org/show_bug.cgi?id=617855&_gl=1*gb8y9x*_ga*MTgyNzg4NzE5My4xNjc4OTkwNjcw*_ga_2VC139B3XV*MTcwNDI5NzQ5OC4xOS4xLjE3MDQzMDExMDUuMC4wLjA.

Since there's been a lot of questions/reports about it and no solution:

https://support.mozilla.org/en-US/questions/1046162

https://support.mozilla.org/en-US/questions/1412812 (archived without solution nor comment from dev team)

https://stackoverflow.com/questions/77752049/how-to-sort-thunderbird-inbox-by-unread-status-including-unread-thread-emails

There must be a way to fix this easily, since a thread is considered to have a "date" corresponding to the most recent message it has received (allowing it to be sorted by date as expected). In this process of changing the date of a thread to its most recent message, just mark the thread as unread at the same time?

Hi. I've been having this problem with my iMac for sometime, but now it's affecting my Macbook Pro, as well. Both machines are 2015, running OS 10.15.7.

They have problems loading webfonts (I get the annoying question marks). I tried creating a new test user, and the issue persisted. Any ideas on what I should do?

Thanks!

It appears that someone else is checking my emails before I do. I have been logged in twice this week to visabily see the emails that I see that are new become, "read", as I am looking at them.

Considering it happened yesterday before I received an email informing me that my storage unit was robbed it happened. Also, ALL of my emails are gone from the past 2 years. Two of them were threats. When I went to print it out..The emails had been replaced with a completely different email and it was marked as read. I actually never read the two. I saw the threats from the subject and did not open them.

What is going on?

Hi all-

I've recently switched to firefox and my only complaint is that Youtube does not appear to be functioning it well. Frequently videos will just never load, remaining a black screen with the circle spinning. The rest of the page loads, but not the video itself. I've left one of these pages open for four hours and it did not load at all during that time.

Once I had a video that was playing just fine, and I accidentally hit another video on the side of the screen. When I went back to the one that had been playing, it was now a black screen and the endless loading circle.

There doesn't seem to be any rhyme or reason to which videos will actually play and which will not, other than I've noticed it happen a bit more frequently on videos uploaded in the past twenty four hours.

I've uninstalled the browser and reinstalled it, cleared my cookies and cache, made sure firefox is up to date, everything I can think of doing. I've not been able to find anyone else mentioning having an issue with this. No other browser on my laptop seems to do this with youtube, just firefox.

Any suggestions? It's getting pretty frustrating.

For some time Thunderbird crashes quite often. One reason seems to be Chinese characters in an email I try to open. But it also crashes on other occasions. Several times a day.

https://crash-stats.mozilla.org/report/index/91bb470b-d99f-483e-bb11-209c40221113#allthreads

My laptop set-up is practically identical to that of my PC, but the latter doesn't exhibit the same malfunction.

I've tried anything I could, including reinstalling the browser, removing all of my bookmarks (about 10,000) and addressing extensions (Decentraleyes, Default Bookmark Folder, Disable Tab Detach, Flagfox, I don't care about cookies, Keepa, Notifier for Gmail, Privacy Badger, To Google Translate, uBlock Origin, Undo Close Tab, Video DownloadHelper and Youtube's Annotations No More), but not even safe mode improved the situation in the least. Windows Defender also hasn't detected any malware and my web surfing habits are as safe as it gets.

The only deeper data I could gather is that the problem manifests with a progressive, rapid surge in CPU and RAM usage; the former, for example, is saturated to its total 16 GB in a matter of about 20 seconds.

My laptop is a Dell Inspiron 7586 with Windows 11 64 bit; Firefox version is the latest, 100.0, and, by the way, none of the recent updates has improved the situation.

Thanks to anyone who might come up with an educated guess!

hi..please see attached image..I'm wondering if I did something to cause this. I think I clicked on the update FFN notification that regularly appears in the upper right-hand corner or my laptop screen. I then restarted the computer. then this error. I did the FF "refresh" and that seems (so far) to have fixed the problem, but it wiped my settings :( any suggestions or thoughts appreciate..thx Matt

104.0a1..what FFN is showing as my current version..

Specific 'Calendar' topic, but could also be considered to be about updating (improving) the Thunderbird controls/options/addons.

Is this a Feature Request, per say? If so, is it in the right place here? If not, where to put this?

Platform: Windows 10. Issue: Thunderbird (Lightning/Calendar) keeps aggressively stealing focus, i.e. putting the Reminder window on top of whatever else I am doing. This is incredibly annoying and unproductive. The only option is to completely disable Reminders, which defeats the purpose of course. See also, for example, https://www.reddit.com/r/Thunderbird/comments/185c727/how_can_i_prevent_the_reminders_window_from/. Requirement: I would like to still hear the Reminder sound, and it would be great if the application also 'gets highlighted' (in orange) on the Taskbar (like many applications that have something new going on, but do not immediately push themselves to the foreground) to get a visual Notification, as well.

In any case, this overly dominant behaviour of the application should NOT persist.

Hello with recent upgrade (to 102.0.xx I think), starting up Thunderbird inbox with imap has got very slow. Visually on startup, there is an icon associated with the inbox tab “Inbox” dot on “Inbox me@my_imap.net” working, for a long time before actually brings in new mail. I've tried tweaking some sync settings - but no change I've (foolishly) upgraded another computer that had Thurnderbird 94.xx, that started having the same problems

Any suggestions appreciated? thanks

 Application Basics

   Name: Thunderbird
   Version: 102.0.2
   Build ID: 20220708192300
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.0.2
   OS: Windows_NT 10.0 19044
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 3
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 15.8 GB
   Disk Space Available: 44.2 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, 0, 3

   account3:
     INCOMING: account3, , (imap) imap.sonic.net:993, SSL, 3
     OUTGOING: , mail.sonic.net:465, SSL, 3, true
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false
     OUTGOING: , mail.sonic.net:465, SSL, 3, false

   account4:
     INCOMING: account4, , (pop3) pop.sonic.net:995, SSL, 3
     OUTGOING: , none.sonic.net:465, SSL, 3, true

   account5:
     INCOMING: account5, , (pop3) pop.sonic.net:995, SSL, 3
     OUTGOING: , mail.sonic.net:465, SSL, 3, true

 Calendar Settings

     gCalendar

       Name
       Value

       Name:
       Type: gdata
       Disabled: true
       Username:
       URI:
       Refresh Interval: 60
       Read-only: true
       Suppress Alarms: false
       Cache Enabled: false
       iMIP Identity:
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:

     Home

       Name
       Value

       Name:
       Type: storage
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only:
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id4
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported: true
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

     Web Content: 1 / 8
     Extension: 1
     GPU: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       DKIM Verifier
       extension
       5.0.0
       true
       dkim_verifier@pl

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       FileLink Provider for Box
       extension
       5
       true
       box-cloudfile@darktrojan.net

       FileLink Provider for Dropbox
       extension
       7
       true
       dropbox-cloudfile@darktrojan.net

       FileLink provider for WebDAV
       extension
       5
       true
       dav-cloudfile@darktrojan.net

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus: Microsoft Defender Antivirus
     Antispyware:
     Firewall: Windows Firewall

Thunderbird is not working - I signed into my old AOL account yesterday and AOL has taken over - I want Thunderbird not AOL as my default email provider and have set it as that, but it is still not working - help please!