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  • Archived

How do I report a broken website?

There is a website where a certain page of it is broken but rest seems to work. How can I report this? I tried using private browsing to see if the problem was caused by … (read more)

There is a website where a certain page of it is broken but rest seems to work. How can I report this? I tried using private browsing to see if the problem was caused by cookies but it isn't. Other browsers work but firefox doesn't.

Asked by terriblemango 1 year ago

Last reply by Terry 1 year ago

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Twitch video and audio not working

Logged into Twitch, can see and type in chat, but video and audio do not work. This happens on my Main Twitch account as well as my alternate. I do not have this issue … (read more)

Logged into Twitch, can see and type in chat, but video and audio do not work. This happens on my Main Twitch account as well as my alternate. I do not have this issue with Google or Edge.

Asked by jonathangparrott 2 years ago

Last reply by lucyr.paterson 1 year ago

  • Solved
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Colors in video player washed out on HDR monitor

Hi, I've been encountering a strange issue where colors (especially whites) in the video player are super washed out. This only happens when HDR is turned on in windows,… (read more)

Hi,

I've been encountering a strange issue where colors (especially whites) in the video player are super washed out. This only happens when HDR is turned on in windows, and only happens in my Firefox Developer Edition installation (normal firefox works fine). It also doesn't show up in any windows screenshots - the colors revert to normal when I'm in the screenshot GUI. I've attached photos below of a youtube video, the left is firefox DE and right is normal firefox, both in and out of the screenshot GUI so you can see the difference.

I'm on Windows 11, and I'm not sure what caused the issue. I've tried both refreshing and reinstalling firefox DE to no avail. Pretty stumped on this one, and would appreciate any help!

Asked by kjunuh 2 years ago

Answered by TyDraniu 2 years ago

  • Archived

Cannot login email provider

I use outlook to merge my emails from several different providers. Due to a software update, I had to login and confirm the IMAP password of on particular email provider … (read more)

I use outlook to merge my emails from several different providers. Due to a software update, I had to login and confirm the IMAP password of on particular email provider (web.de). Somehow this failed (both in outlook and directly at the web.de website via firefox), and I reset my password for this email. Firefox did not allow me to login directly into my mail on the web.de website, whereas I succeeded to do so in Safari. I updated the new password in outlook, all good. I turned off enhanced tracking protection, cleared all cookies and history, restarted the computer and still cannot login to web.de via firefox. Any ideas?

Asked by rbollongino 2 years ago

Last reply by Dropa 1 year ago

  • Archived

How fix/prevent/remove BLACK section of MAC screen on each CNN Firefox page? Only on CNN website.

I have a large (1/3 of screen) black section at the top of each of my Firefox screens for CNN which will move upwards if I scroll but never goes away. Only comes on CNN … (read more)

I have a large (1/3 of screen) black section at the top of each of my Firefox screens for CNN which will move upwards if I scroll but never goes away. Only comes on CNN page. Don't know how to remove it? See image attached below. Very grateful for help in removing this black section of screen. It may be some sort of advertising section?

Asked by jsrobbins 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

HTML links not working in Firefox

Can you tell me why these links will work in Chrome, Edge, etc; but not in Firefox? They are used for navigation on our website and our customers using Firefox are the o… (read more)

Can you tell me why these links will work in Chrome, Edge, etc; but not in Firefox? They are used for navigation on our website and our customers using Firefox are the only ones having issues. The links are not clickable for them.

Asked by j.brewster974 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Website not working perfectly

Hello, My website is working perfectly on google chrome but on firefox it contains many bugs, it keeps loading and loading. Please help me in fixing this problem, Website… (read more)

Hello, My website is working perfectly on google chrome but on firefox it contains many bugs, it keeps loading and loading. Please help me in fixing this problem, Website: ... Thankyou

Asked by shahzainsajid12 2 years ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Loads of SSL errors on most web pages

I'm getting loads of SSL errors when trying to connect to various web pages. The errors don't seem to relate to the target pages, something in the connections fails. The… (read more)

I'm getting loads of SSL errors when trying to connect to various web pages. The errors don't seem to relate to the target pages, something in the connections fails.

The symtoms appear to be similar to this closed bug which doesn't seem to have been resolved. https://support.mozilla.org/en-US/questions/1378352

Two of the more recent errors were: SSL_ERROR_DECODE_ERROR_ALERT SSL_ERROR_BAD_MAC_READ

There were several more which I don't remember.

Has anyone come up with a resolution?

Asked by Dougga 1 year ago

Last reply by cor-el 1 year ago

  • Archived

No visual on youtube videos

I go to youtube, open a video and the audio plays just fine, except there is no visual. The video says its playing and I can hear it normally but I can't see anything. Su… (read more)

I go to youtube, open a video and the audio plays just fine, except there is no visual. The video says its playing and I can hear it normally but I can't see anything. Subtitles show up, but the place where the video is supposed to be is just blank, the same as the background of the page. Weirdly if I click the settings button on youtube, the one next to the sign in or account button, the video will display as long as that menu is up. If I close the menu the video goes away.

I have refreshed firefox, deleted and reinstalled firefox, removed all my extensions, turned hardware acceleration off (and then back on when it didn't work) as was recommended in a similar post a few years ago, and restarted my computer. Youtube still won't show me a video. It works fine on chrome, just not firefox.

I uploaded a screenshot of an ad, which doesn't play but shows the outline of the video player, a screenshot of a normal video where the area the video should be in is just more indistinct background, a screenshot of the video appearing normally when I have the settings menu open, and a screenshot of the captions loading properly over an empty void.


Edit: I installed the Enhancer for Youtube extension? Which I haven't ever installed beofre? And now Youtube works? Why

2nd Edit: Its broken again. I changed literally nothing, just restarted my computer for an update but im getting blank screens again

Asked by reedviolets5 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Facebook Browser Push Notifications won't Toggle On

Hello! Recently switched from Chrome to Firefox. I wanted to get browser push notifications from Facebook, specifically Messenger, but it won't toggle on for some reason.… (read more)

Hello! Recently switched from Chrome to Firefox. I wanted to get browser push notifications from Facebook, specifically Messenger, but it won't toggle on for some reason. When I refresh the page, it's still off. I've allowed Facebook.com permission to send notifications, cleared cookies and cache, and even uninstalling Firefox extensions, but no luck. Any help?

Asked by Chloie 2 years ago

Last reply by Chloie 1 year ago

  • Archived

It says on the website that this page is broken.

It says on the website that this page is broken. Dear Sir or Lady According to the website, this page is broken. [removed Ad site] Despite the fact that the page is now… (read more)

It says on the website that this page is broken.

Dear Sir or Lady According to the website, this page is broken.

[removed Ad site] Despite the fact that the page is now blank, the website emblem in the top left corner indicates that contact has been made. Anyone aware of the reason why Firefox cannot load the website?

Asked by norvetopnex 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I can nolonger log into my bank ... National Australia Bank

Hi I log into my bank (in Australia) NAB almost every day. For about several weeks now when I successfully log in to the site it says "Service Temporarily Unavailable. P… (read more)

Hi

I log into my bank (in Australia) NAB almost every day. For about several weeks now when I successfully log in to the site it says "Service Temporarily Unavailable. Please try Later". However, if I use Chrome and log in (immediately after trying it wit Firefox) it logs in every time.

Can you please help me understand what might be stopping me from using Firefox on NAB website?

Asked by Brad 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

I am unable to log-in to the "Wheel of Fortune", How can I fix this

When I open "Wheel of Fortune" and click on "Log-in", nothing happens. I am unable to log-in. Using another browser, I have no problem. Anyone with a suggestion or solut… (read more)

When I open "Wheel of Fortune" and click on "Log-in", nothing happens. I am unable to log-in. Using another browser, I have no problem.

Anyone with a suggestion or solution for me?

Asked by dave 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Cursive Fonts Do Not Display

Hello, I have two websites that I've designed with cursive fonts in some headers. Whereas they display in other browsers, they do not display in Firefox. I asked this que… (read more)

Hello, I have two websites that I've designed with cursive fonts in some headers. Whereas they display in other browsers, they do not display in Firefox. I asked this question years ago, and to date, no one has provided an answer.

Not only do the headers not display the cursive font: savoye let and allura, what they show are enlarged and bold letters that completely destroy the design. Surely, there is a reason for this.

Here is one of the sites (the other is still in design mode): https://summitlighthousephoenix.org

Asked by lindadarlene1 1 year ago

Answered by lindadarlene1 1 year ago

  • Solved
  • Archived

subtitles out of sync in streaming services

Hello, I am finding that Firefox display incorrectly and out of sync the subtitles in streaming services like Hulu or Amazon Video. Subtitles dialogs appear around ten se… (read more)

Hello, I am finding that Firefox display incorrectly and out of sync the subtitles in streaming services like Hulu or Amazon Video. Subtitles dialogs appear around ten seconds before the actual audio plays that dialog. It doesn't occur when I am using Chrome.

Thanks.

Asked by dmbaber 1 year ago

Answered by dmbaber 1 year ago

  • Solved
  • Archived

Update to 114.0.2

After the Firefox update to 114.0.2 on my WIndows 10 desktop computer, the display of the Google Voice website became all garbled and vertical scrolling stopped working,… (read more)

After the Firefox update to 114.0.2 on my WIndows 10 desktop computer, the display of the Google Voice website became all garbled and vertical scrolling stopped working, making it impossible to read new next messages. My laptop, which has been turned off and has not taken the update, is still running the previous version and does not have the problem. I'm wondering if others have had the same issue.

Asked by Jeff B 1 year ago

Answered by Jeff B 1 year ago

  • Archived

Firefox not using most current version of FCC website

Hi, the FCC systems were down for over a week and they are back up and functioning. However, Firefox still shows the previous "system maintenance" page even though usage … (read more)

Hi, the FCC systems were down for over a week and they are back up and functioning. However, Firefox still shows the previous "system maintenance" page even though usage has been restored. Google Chrome is showing the most current version.

Here's an example of an FCC link that's not using the most current version. See how it looks in Firefox vs. Chrome. https://wireless2.fcc.gov/UlsApp/ApplicationSearch/searchAppl.jsp

Asked by amercer7 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Lost ability to upload email connection after latest upgrade

I've just downloaded the latest Firefox version and it won't load my Cornell email - adfs.ad.cornell.edu. I'm using a Macbook Pro. I can download the website on my iPhone… (read more)

I've just downloaded the latest Firefox version and it won't load my Cornell email - adfs.ad.cornell.edu. I'm using a Macbook Pro. I can download the website on my iPhone.How do I get my email back?

Asked by Mary Beth 1 year ago

Answered by Mary Beth 1 year ago