All Products Community Forum

I did an hardreset to my computer yesterday, today I logged in to my FireFox account and now all of my stuff (History, Passwords, Bookmarks) are from 2020. I don't have any backup, what do I do?

I have 3 computers (2 desktops, 1 laptop). I want to permanently delete approx 300 unused/unneeded passwords. I deleted them from computer #1, then logged out of Firefox. The new count was 346 passwords.

I went to the second computer, deleted approx the same number from computer #2. The new count was 324 passwords I returned to computer # 1 and logged back into Firefox.

Within a short time, computer #1 is at 759 passwords, and computer 2 is at 691 passwords.

How do I get the deletions to be permanent? It's the second pass at doing this and I'm FRUSTRATED.

Hello there.A couple of days ago my windows pc session creashed.After rebooting i attempted to log on but everything was different.All my bookmarks were disappeared and all my saved pages were not appearing.There was a yellow triangle appearing on the right side of the program mentioning the i was disconnected from my account..I attempted to use my account i used the correct credentials but it Never send me the pin code in order to reauthorize and re access my account. My ios mozilla sessions is operating fine so far and this is the one posting right now! Im looking forward for your reply in order to gain access again on my pc.Thank you!

I had to reinstall windows and it wipe Firefox.i didn't know my password so I resetted it. Problem is it wiped all my data. Didn't know changing passwords for forefox would so this. Anyway I can get them back?

Hello:

I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There was no sync error log when I checked. I have already tried logging out and logging back into my Mozilla account on both computers, turning off my antivirus real-time protection, double-checking my sync settings, and restarting both my computers.

This issue is beyond frustrating. Does anybody have any additional suggestions to save my sanity by correcting this issue? I would appreciate any assistance that is provided! Thank you!

Respectfully, Jeffrey

I have enabled Firefox Sync between my laptop and my Android. When I go to the manage history tab on my laptop, the history of both my laptop and phone is shown but without the device the tab was viewed on. Is there a way to filter history based on which device I viewed on?

Yesterday on my linux computer I noticed that my container setup ise back to the default setting. Now I'm using my windows laptop, and it is als back to the defaults. I'm afraid the same thing will happen when I start using my windows desktop. Should I poll the network cable and delete my firefox sync data, so I can hopefully save my containers setup? Or is this not going to help, and I'm fucked anyway :)

I have Mac, Windows, and Linux boxes. All show connected to Firefox Sync, however, bookmarks etc are only actually in sync between Windows and Linux. I've tried logging out on all devices, resetting passwords, reinstalling FF on the Mac. Can't seem to get it to work.

I've had no issues with Firefox Sync on desktop but frequent issues on Android.

I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003

Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example:

• After scanning QR code: "500 Error Oh dear, something went wrong there"
• After scanning QR code: "Pairing not successful. Error while creating the pairing channel"
• After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox"
• After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in.

Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

Good morning. I recently changed smartphone, activating Firefox Sync between both devices, making sure that the old one didn't have the setting that makes open tabs inactive. Now after a week I don't see anymore synchronized tabs with the old smartphone. How can I solve it? Thanks, Phil.

I accidentally cleared the Firefox app's data while my account was still logged in and now all of my account data is completely gone. Am I just done for or is there a way to get this back?

I made sure everything was synced and my account logged in prior to reinstalling windows. I log into the same account and nothing is there. Help! How can I recover the bookmarks and history that are clearly selected in my profile?

Good morning. I recently changed smartphone, activating Firefox Sync between both devices, making sure that the old one didn't have the setting that makes open tabs inactive. Now after a week I don't see anymore synchronized tabs with the old smartphone. How can I solve it? Thanks, Phil.