All Products Support Forum

Since the last two updates of 92.0 and 92.01, there is a major lag issue with my bookmark list. When you hover the cursor over a particular folder or link, it takes forever for it to be highlighted. In addition, the favicon associated with any particular link takes forever to populate. The bookmarks worked perfect prior to version 92.0. Being that I am a WIN 7 user, it would appear that whatever the developers did beginning with 92.0, had great affect to WIN 7 users, which implies that maybe other WIN 7 users may also be having the identical issues with their bookmarks. The developers should fix this issue ASAP in the next update. There is no excuse for this issue to be occurring.

Hello everyone I re-install my win7 recently. I can get the firefox browser installed whitout any errors but it doesn't open. However I can see it's open in task manager in processes tab. what would be the problem? please advise

Firefox Browser uprated to 92.0 today. Previously whilst browsing Ad's were showing; today I have no Ad's displayed but have not enabled an Ad Blocker on Firefox. A site I use extensively cannot now be properly viewed; I get a message to turn off Ad Blocker. I have set Enhanced Tracking Protection to 'Off' but am still unable to obtain full functionality, I am using standard Firefox Privacy settings otherwise. I am able to browse the site properly using MS Edge. I have deliberately refrained from using any AD Blocking on my part so as to ensure the site in question can be properly viewed. The only Firefox extension being used is Kaspersky Protection; I get the turn off Ad Blocker message both when Kaspersky Protection is on or off.

hello My site has no 3rd party ads and I'm not going to have ads only the Business and news nothing else someone is Jealous or Vindictive for reporting all my websites

My website and I don't have 3 party ads working with google

Mozilla Installer Down Load Has a Virus!!!!!!! Luckily my AVG Caught it! Down Loaded Update and had to "Revert to an earlier time" to remove updates. Was instructed after GO BACK to Install complete new version, but Installer has virus (on Open) Use This for my Bank Account From Chase, but Chase WON'T let me use older version of your Browser. Running Win 7

H E L P !!!!!!

Lanna

Hello, I have a Windows 8.1 Lenovo ThinkPad. I'm legally blind and need to use screen magnifier software (Zoom Text Fusion) in order to use a computer. I like Firefox. I've observed that Firefox has been updating software quite often. In fact, some days it's more than once. Can you please chill on that, limiting the updates to once a week or so? Every time Firefox requires me to update, my laptop freezes for some reason and I must reboot and open documents again and again.

I'd also like to bring to your attention that the text using Firefox browser was once black and crisp using my screen magnifier. Approximately eight months ago, it has changed to grey and fuzzy. This doesn't happen on all web pages but most. Can you please fix that also? The Fusion people say they can't do anything about this as "Firefox broke the accessibility by updating the browser". Can you please partner with them to get this straightened out? I need my black crisp text back! I also recommend you do Firefox software testing with folks like me who use this sort of software to be sure they play well with each other before releasing updates.

When using my screen magnifier, some of the magnified words disappear off of the screen. In order to see the rest of the words, I must pan with my mouse. This is not very efficient. Is it possible for you to work your magic so that words wrap to the next line automatically when things are magnified? This is possible when using my Note 5 phone using Chrome browser, haven't tried it with Firefox.

Please don't forget about folks like us. There are many of us who use screen magnifiers. Thanks!  :)

Ever since I started using Firefox which was months ago, I've been getting this "Hmm. We're having trouble finding that site" page multiple times a day when opening links to various websites. Refreshing the page makes it load correctly. I've tried troubleshooting this in the past but didn't spend too much effort, but enough is enough. Things I have tried:

• Disabling all extensions
• Disabling hardware acceleration
• I am using the default theme so there's nothing to disable there
• Clearing the cache
• Checking my internet connection (I'm connected and everything else works)
• Flushing my DNS
• Resetting Windows, which included reinstalling Firefox (I did this to fix something else, but still)
• Disabling IPv6 and DNS prefetching
• I am not using a Proxy

I feel like I've tried everything. What else can I do?

The FireFox browser (Version 93.0 (64-bit)) keeps having so much RAM usage. I am using the FireFox browser; session-after-session; and the FireFox browser is still having so much RAM usage. Stop FireFox from having so much RAM usage.

That, simply YouTube does not work well with Firefox, among the problems we have that it is possible to log in to YouTube in a normal way, but immediately and frequently in the use of the page the information and interface displayed is that of someone who does not log in, for Therefore, you cannot comment, you cannot save videos in lists, it is a problem that makes me no longer use Firefox but I want to use it again.

I have tested this on other computers and the problem is the same.

What is happening?

Thanks

I run my church's website and I noticed recently that all the pages using Google recaptcha and thouse connecting to paypal have stopped working, but only when the user uses firefox with the container option. Here's one page https://ststephensaz.org/parish-life/prayer-request/ on this page is a plugin that creates the form and it connects to the google recaptcha to keep bots out, but on the FF browser the google recaptcha never returns a green check or the visual verification popup. This used to work, but when firefox instituted the container security they stopped. This page works fine for all other browsers...

FF seems to keep forgetting what I call "legitimate" cookies. For example:

• For websites I use daily without a login, like Accuweather, every few days I get their "Accept our cookies?" messages.
• For sites that allow an on-going login, I need to re-login frequently. Not daily, but certain not months later.
• I have a financial site that allows me to set only certain devices may be recognized. Today it said a device I use weekly or so is no longer recognized.

There is an old thread that may be relevant: https://support.mozilla.org/en-US/questions/1309877

But several issues: That thread is closed, even though this bug is still going. Also it only covers Windows and I could use help with Windows & iOS versions.

Could "Tracking Protection" level come into play? I had it set to Standard but noticed recently it was Strict. I think Firefox changed that, not me, but I can't be 100% positive. Meanwhile I changed it back to Standard but so far the issue remains.

Thank you,

Joe

Hello everyone,

I got around 50 windows clients to deal with and I wonder how to create a customized version to distribute via Kaspersky Security Center.

What I intend is to create an .msi, a folder or something to install. It should include some extensions like ublock or https-everywhere and such. I also like to have a customized theme included.

There are some ressources like AutoConfig or GPO GPO or repackaging installer. But I don't know if the procedures still work since the documents are three years old and, to be honest, I didn't manage to get anything work that way.

Isn't there a simple way to roll out Firefox in a company with some customization?

Thanks.

I have noticed a couple of websites I use for work not working correctly after update. I have tried on other browsers such as chrome and they work correctly. One site www.prideprovider.com will no longer allow me to hit the submit button after my information is entered. It worked before the update, but not after. I went through and deleted all history and cookies related to prideprovider and it still doesn't work. Any idea's of what might be going on?

Thanks,

Matt

I need to download a certificate from a device in my networt called secunet Konnektor

https://www.secunet.com/loesungen/einboxkonnektor

on the manual it's written how to do it.

https://www.secunet.com/loesungen/einboxkonnektor#c1607

I suggest to find a manual somewhere in the first link or in google:

chapter 7.4.3

go to chrome (same with edge)

click on the lock on the left hand side of the link https://XXX.XXX.XXX.XXX:8500/management

somehow click on the button where you can open a small windows called "certificate".

The "General" tab shows informations about the certificate.

Click on the tab "Details" and click on "Copy file".

The certificate-assitent opens and after clicking on next, you choose DER-coded-binary X.509 (.CER)

Save the file somewhere where you can find it.

I can't do this on firefox

On firefox I can find a lock on the left hand side of the link https://XXX.XXX.XXX.XXX:8500/management

when i click on it and then on something else, i can then click on more informations.

a windows opens called "page informations"

under "security" i click on "view certificates" and a new tabs opens called "certificate for konnektor".

but there is no possibilty to download a cer-file. only a pem file and it doesn't really help me.

since yr last update i have lost all my tabs, settings, and pinned tabs, what is happening can you help me stabilize this and i can not get any o\lfd them back from history as every time i open firefox, a second window opens and then keep cycling thru all the pasty websites i have visited and i cant stop it

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now.

I've used Firefox for many years back in the day, but I can't log in my old account because it seems my old email has been replaced by another one, and my email is now the secondary email for that account.

So every time I try to log in, I just get a message "needs main email address", which I, unfortunately, don't remember. I tried all addresses I have, but none of them worked.

I need help to either get access to my old account or at least delete it.

Any help would be much appreciated.

I can share the email address I'm speaking of upon request.

There is a clicktripz.com window that has started opening whenever Firefox is started. It is not a tab, it is a pop-behind window which is now popping in front.

Firefox is unable to warn me of malicious websites like: https:// financeonline. to/in-en-azim-hashim-premji-loop/ ?header=logo&sxid=a3k8k1w6z21u&ttorigin=a3k8k1w6z21u&fbclid=IwAR2Dg3DQ5KSRRxmq3kQS46qbtIC15_m_8lVXNP2Pbjtnxy47QI1EC8vOOzA

Whereas MS Edge Defender Screen did a wonderful job, and also Norton safe web did well in this regard.