All Products Support Forum

Am on w10-64 using TB 64bit

I was eager to use new TB so I updated from ~68 to 78. It is working.

However, I have lost the functionality of my most use AddOn TagToolbar. The developer of the AddOn has updated that for v78's MailExtension version, but as New method doesn't allow adding Toolbar in main TB, which TagToolbar was doing, now that toolbar is gone and I am facing a lot of problems using the AddOn with its new system.

I tried to reinstall 68.8.1 over 78, but it doesn't allow me, saying that "some later version has updated TB and it cannot be used with 68, so asked me to create new profile, otherwise it wouldn't run. Now, all my previous mails of last 20 years are locked in there was converted to suit v78, so I cannot just create a new profile and start from zero.

So I want to revert from v78 to v68 (or other equivalent non-beta)

Please guide step by step how I can revert and then install my older version of TagToolbar.

It is bad that TB forcefully converted my data without asking me, without telling me, and now those data cannot be used in older versions. If TB had given me warning of that sort, I would have preferred to create a "copy profile" so that TB doesn't migrates me old profile, rather makes a copy and then migrates that copy to suit new version. I had not expected such unruly behaviour from you guys.

Thanks. -- Rawat

Hi,

Sorry if this is a stupid question - I just can't find anything online that works. I'm trying to move the entirety of Firefox from my C:\ drive to my D:\ drive in order to reduce writes to my SSD. I'm trying to use mklink with this command to move my profiles from appdata:

mklink /J "C:\Users\[name]\AppData\Roaming\Mozilla\Firefox\Profiles" "D:\Programs\AppData\Roaming\Mozilla\Firefox\Profiles"

However, when I try and execute it I get the result "Cannot create a file when that file already exists." Does anyone know how to fix this?

I read in another post that it is impossible to undo the action, but is there anywhere the files are stored after firefox removed them? I use Huawei file manager to look for the files, and sadly they are gone. The pictures are also missing from the gallery, is there anything I can do to retrieve them? It is 2 years of items that are suddenly gone from my mobile, it is practically impossible for me to retrieve them otherwise.

Moving forward, can I revoke permission for firebox to delete items? Because normally on desktop, deleting downloads does not remove files...

Firefox will not completely install. Process dies midinstall. Part goes to background but it does nothing. Try to execute it and you get a browser blank page but it will do nothing. Need help please.

Evert time I open an enclosure or a link in an e-mail, Foxfire automatically sends it to a download rather than letting me view it. This is extremely annoying. I understand that this procedure may be necessary for e-mails from folks I don't know, and I could opt out for this option. But I should be able to make that determination and particularly with e-mail from people I know. i used to get a notice that asked me if I wanted to download the item, but that never happens any more. How can I fix this to operate as it used to? Thanks for the help. Bill

Thanks to the last wonderful windows update my live mail will not work anymore. I am trying to migrate the emails and contacts to Thunderbird to no avail. I have tried several solutions, but no success. Saved to a flash drive, moved manually from file explorer. It seems as though the newest version will not allow me to convert my old account to the new program. I am at a loss as to what to do next. Thank you.

My parents do not have administrator rights under Win10 and could no longer start Firefox when an update was offered. Instead of starting at least the outdated Firefox version, only an update popup appears that can only be run as an administrator. How do I have to carry out the installation so that Firefox can continue to be used in the old version (until I update it)?

Who decided I have to be a beta-tester ? Who decided to force this absolute unfinished product upon the users ? Did someone realize the Help-pages are NOT for this crappy product. My bookmarks used to be my startpage. Thanks to you I'm now forced to do several taps before reaching them because your instructions points to non-existant features. Who is responsible for this ? I know it's asking to much, but I want a name or names of these 'engineers'. And I want to go back to the previous version as long as your 'beta' isn't finished.

Hi.

I have two Exchange email accounts with outlook.office365.com.

One of them was successfully added to Thunderbird using Owl. When I tried to add the second one, I got the following error message, highlighted in yellow: "You already have an OWA account with this hostname. Try using the EWS protocol instead. You can find it in the Owl settings page."

Is there a solution for this issue?

Thanks for your help....

--David

Hello, I have have an IMAP email running on my Thunderbird. Since I am an alumni, I will lose access to the email. I copied my emails to the local folders and I baked up my email data using the tutorial: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I tested the back up in another computer. It worked, but I have a concern. The backup was for the IMAP server of my uni email and the local folders. After the uni disconnects the email service, the current back up has both the IMAP server and local folders information. Will this backup restore correctly in the future after the discontinuation of my IMAP email? If not, how can I backup my local folders only? Or how can I delete my uni account from Thunderbird without effecting the local folders to do another backup for the local folders only?

If I delete my uni account from my first PC does the deletion synchronize to the Thunderbird in my other computer? Thank you