All Products Support Forum

Computer sound works. Videos work. Sound doesn't.

I've gone through the troubleshooting. Autoplay is set to 'yes'. Volume mixer shows sound, but doesn't play it.

Got it to work yesterday by changing autoplay settings to yes, but now it stopped working. This is true for facebook, messenger, youtube, etc.

My Netflix screen used to come up with all the choices to stream. Now it only comes up with the titles like "continue watching" or "netflix originals" with nothing underneath them. This just happened, I was using it Tuesday with no problem. It just installed update 87.

I cleaned my cache and history. DRM in enabled. The Open H262 Video Codec plugin is Always Active, The Widevine Content plugin is Always Active.

Not sure where else to look. Netflix works fine on Chrome Browser and Edge Browser.

Windows 10

banking website [www.usbankreliacard.com] not showing boxes for login details this is not happening on 3/26/2021 on edge , chrome or opera they all show this info on the webpage i hate those other browsers and have preferred firefox for over 15 years

Hi Since the most recent update I can no longer log into my barclaycard website, the site goes through the three security steps, then I get a message saying there has been a system error. I can log on using firefox android with no problem and also chrome works fine on windows and android. I'm using the latest x64 firefox build. I have tried safe mode, uninstalling and deleting all firefox settings, but it still refuses to log on to this site. Has anyone else experienced this issue? Regards Rob

Shopping carts are blocked from my viewing. I can no longer see what I purchased. Tried on several websites they all say it is my browser. Happened 2 days ago after a Firefox update. How do I fix?

Firefox is updated to latest version and this has never happened before. The only difference was changing as shown in the release notes how to re enable backspace previous page and nothing else was changed now autoplay settings does not carry over in private mode. Any fix?

Reader View isn't working here: https://www.toptal.com/qa/how-to-write-testable-code-and-why-it-matters

How do I get that little button to show up?

I am not able to get onto my secure message center in my febblue.org (Blue Cross/Blue Shield insurance) page. I can log onto the home page, but the landing page for the secure message center hangs. The feature does work fine in other browsers such as Chrome. The URL for this, if this helps, is: https://custserv.fepblue.org/FIM/sps/FEPOCFED/saml20/logininitial?RequestBinding=HTTPPost&ResponseBinding=HTTPPost&Target=https://custserv.fepblue.org:443/fepesvc/inbox.do&NameIdFormat=email

Perhaps a bug in Firefox 86 and 87? That is when it became an issue.

hola, necesito ayuda, estaba acostumbrado a utilizar los destacados recientes de el menú de librería; pero al actualizar Firefox a la edición 87.0, ya no estaban, y tengo que entrar al historial cada ves que los necesito, no abra alguna forma de volverlos a activar??? o necesito volver a la edición anterior???

Or will you need a separate Bugzilla account?

What is throwing me is that when I visit https://bugzilla.mozilla.org I am prompted for my Primary PW, and FF autofills the login form with my old FF support account credentials, indicating that the old support account and the bugzilla page are recognised by FF as being linked?

So before I try logging into https://bugzilla.mozilla.org with either the auto-filled old FF support credentials, or my newer FF Account credentials, does this page come under your FF Account umbrella? Thanks.

Hello, I am a screenreader user and since updating to Firefox 86.0.1 (64-bit) I have encountered a serious bug on Netflix that is very easy to reproduce, even for those who don't normally use screenreaders. Serious in the sense of making the site unusable once it hits. It happens with both the screenreaders I use, Windows Narrator and Non-Visual Desktop Access (NVDA).

Basically on Netflix if you do something to cause an informational alert (such as adding a film to your list), then this alert is read out over and over, indefinitely. You then can't hear anything else such as a plot synopsis, or if you move to a different button, you won't hear information about what button it is, as the screenreader just keeps re-stating the same alert. The looped alert keeps playing even after you start watching a film or show. As I say, the site becomes unusable. Whereas in older versions of FF such alerts would be read just once and that was it.

To reproduce: Start a screenreader (the built-in Windows Narrator can be toggled on and off with ctrl+win+enter). Go to the Netflix website (you may need an account and to be logged in). Pick any film or series tile, and do something like press the 'add or remove the item from your list' button. Or press it's 'rate thumbs up / down' button.

You will now hear something along the lines of 'alert: item was added to your list' repeated over and over.

Another example is to start watching a show with a skippable intro (such as Homeland for example). You will hear 'alert: press the S key to skip the intro' repeatedly.

As I say above, in older FF such alerts were read out just once.

So, is this a known issue? Thanks for reading.

Hello. If I sign out of this site, then sign back in, I am not asked to re-enter my password. I just have to select my Firefox Account name.

How can I stop this so that if I log out, next time I (or anyone who accesses my PC) try to sign into this page, I will need to supply a password?

Hi, I have a website that has a sticky button at the end of the page - as you can imagine I am using `position: fixed` and `bottom: 0` to set it there - Testing my site on Mozilla for android I discovered that when I click this button the text within it disappears but it only happens if there is more content and you scroll the page until the end, then If I scroll the content up a bit the text appears.

I recorded a video where you can see the issue: https://youtu.be/2rz-AjRtp9M

here the code sandbox with the code you see in the video: https://codesandbox.io/s/quirky-carson-5ksot

I got a new little start-up error from Firefox (I only have one GPU - AMD/ATI RV620 FirePro 2450):

$ firefox [GFX1-]: More than 1 GPU detected via PCI, cannot deduce vendor [GFX1-]: PCI candidate 0x1002/0x95cd [GFX1-]: PCI candidate 0x1002/0x95cd

I want to report this new little Firefox bug. I used the Firefox menu "Help | Submit Feedback" but it tells me:

"Please check back soon: We've paused submissions to this form so that we can improve how we collect feedback. Looking for support for Firefox or another product from Mozilla? Just head to Support.Mozilla.org"

Many people would stop right there, but I kept trying.

As instructed, I went to https://support.mozilla.org/ and got the "Search Support" page.

I used ^F and searched for the word "bug" on that page. Nothing. I searched for "report" and only found "Report Trademark Abuse".

Many people would stop right there, but I kept trying.

Under "Get Help" I selected "Firefox" which led me here to "Firefox Support":

https://support.mozilla.org/en-US/products/firefox

I again ^F searched for the word "bug" on that page. Nothing. I again searched for "report" and only found "Report Trademark Abuse".

Many people would stop right there, but I kept trying.

In the search box I typed "how do I report a Firefox bug". The top item on the first page of 246 pages returned was "How do I submit a bug for Firefox Sync?" but nothing about reporting a bug for Firefox itself.

Many people would stop right there, and I did.

Nobody is going to go looking through the other 245 pages of search results to find out how.

Why do you make it so hard to report a Firefox bug? Why isn't the answer to that obvious question the top search result on the Firefox Support page? Why do I even need to search for it at all -- it should be right on the page: "How to report a bug in Firefox"

(NOTE: This is not a request asking how to report the bug. I know how. This is a request asking you to fix the web site so that *finding* how to report a bug is easier. Much easier. If you want a great product, make it easy for your users to give you feedback.) I should probably submit this via Bugzilla but you disabled my account due to "inactivity" so I can't.

I already tried deleting the cache and restarting firefox with addons disabled. So i don't know what's going on. I worried and I'm confused. I was in the process of editing and it just suddenly stopped responding and started giving a 404 error. Now I'm editing it on chrome Website https://helplinemedical.com

Why in this browser only Facebook shows pages like this instead of the normal dark mode? This problem does not exist in other browsers, it only happens on Facebook