All Products Support Forum

Hello! I work on a Mac and have constant problems with buffering and screen freezing. I have refreshed the browser twice as suggested.

Each time I log on or move to another page that colorful basketball appears for quite awhile. When I can finally move to the desired page, it freezes and that basketball appears again.

Help? I work from home and need to use this computer.

Thank you!

We are receiving this message from Ebay when attempting to list a product (see below). Any suggestions how to work around it please? Thank you.

Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to scgi.ebay.co.uk because this website requires a secure connection.

What can you do about it?

scgi.ebay.co.uk has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

I am unable to clear cache. 2.0MB of cache always remain after I go through the appropriate steps to clear cache. I have tried everything recommended by Mozilla and online. A few times the 2.0MB cleared on its own but then immediately reappeared. This problem started happening around six weeks ago. I checked the cache folder and nothing appears there but when Firefox is open it always shows 2.0MB of cache and it won't clear.

I develop WP websites using DIVI Theme from Elegant Themes. Certain information within DIVI modules such as the section toggle titles don't display. There may be one letter. The toggle character is there. When I toggle, the settings are mostly there and I can set what I need then save. It helps that I know which toggle has the setting I need from working in it so long.

On the front end, sites that I have built show images but much of the the text is not displaying. Everything is fine in Chrome. So it is a browser or OS system.

Macbook Pro late 2008 Yosemite 10.10.5 FF 78.12.0esr (64-bit)

Is by OS supported? Any other ideas. All themes and plugins are up to date. Thanks for any help. I do all my work in FF.

My desktop Mac suddenly (July 28) quit displaying page specified fonts, in some - not all - instances, using Inspector reveals affected sites defaulting to Helvetica Last Resort, or failing to display Open Sans via gstatic.com. For comparison, my laptop - same FF v.78.12.0esr, using the same (advanced - default) fonts and colors settings - displays everything properly, as do those same sites on mobile. This is a local problem.

Those sites affected work fine using Chrome, Safari, which indicates system level fonts are loading properly.

Of the sites affected, one thing in common seems to be that they are WordPress/PHP dynamic sites.

I use FontExplorerX font management, which has been stable for years. There aren't any reported conflicts.

Application and system font caches have been flushed.

Firefox has been freshened.

I feel like this may be a corrupted prefs file somewhere, but have no idea how to proceed.

Attached images show different page display results using same search term in Google, DuckDuckGo, and two sites that are affected.

Does FF have any role in logging me out of a website due to some time limit? I complained to a site that I lost a lot of typing because it had silently logged me out. I was told by one of their CS people "The issue is actually with your browser. Browsers have a security feature that automatically logs you out of secure areas if you are not moving around, which unfortunately excludes typing. The idea is if you were logged into your online bank account and left your computer, someone else could not sit down 5 minutes later and start doing things in your account. This feature is for any secured area, any area you have to login to access. It is not something we do or can prevent. I am very sorry for the inconvenience."

IMHO this is BS, but please tell me if FF could have terminated my session somehow. Thanks. GD

We are entirely unable to logon to our Spectrum.net email accounts using Firefox and Safari on this computer: iMac OS 10.10.5. We CAN logon from a different iMac. The problem is not with Spectrum. I believe there is a setting that is not letting us in. I unchecked the box for "Show alerts . . ." about breached websites

What is the problem? Thank you

I have had Metamask installed for a long time but recently it has vanished from my browser and despite enabling it many times, deleting and reinstalling and turning it on, it still is not showing up in Firefox. I tried connecting Uniswap to it and it sends me to the download metamask page even though I have already downloaded and installed. What is going on?

I cannot access Instagram using Firefox browser. This started happening about 3 days ago. I cannot even access Instagram.com it shows up as a blank screen (see screen shot). I cannot access my Instagram account or those of the people I follow or people I don't follow but regularly check their Instagram account. I can access Instagram using my Safari browser but not Firefox. I have never had this problem before. I would be grateful for any help. Thanks! Esther

for some reason my comcast email app quit loading two days ago on firefox. It had been loading well and still loads on safari and my android cell phone. any suggestions?

when I first start firefox, I get a Google screen with several boxes of content - I had not previously gotten this, and I don't know where it's coming from? thank you

My firefox browser just updated on both of my computers, with this new current update I can NO longer drag and drop attachments(Images) in outlook email that I have with the company I work for. This feature saves me so so much time since I am in graphics and photography and my emails usually have a lot of attachments. So, why did you take this feature away, I use it ALL the time...please let me know what is going on here or if there is a way around this, I can still load attachments by selecting the paperclip option, but it adds 4 to 5 steps...I love the drag and drop option, can you help me because I really like firefox and want to stay with this browser. thank you, Mark

My Firefox 78 browser is supposed to auto update when a new version comes out. I need Firefox 98 in order to use FreshBooks but for some reason the browser is not updating. So how can I fix the auto update?

Problem: different areas of the same domain requires unique passwords. eg example.com/admin1/ user: name example.com/admin2/ user: name

The user name is the same for both, are fixed and cannot be changed.

When I log in to admin1/ but then need to log in to admin2/ Firefox thinks I am updating my password used in admin1/ .

I have read question 1280159 (https://support.mozilla.org/en-US/questions/1280159) which only partially solves it IF the user name can be modified.

How can i solved this without accidentally losing my password/s ?