Showing questions tagged: Show all questions
  • Archived

American Express/BA card payments.

Hello, On several occasions I have tried to purchase online products/sevices with my AmEx/BA card. Each time the payment has been help up after entering the one time pa… (read more)

Hello, On several occasions I have tried to purchase online products/sevices with my AmEx/BA card. Each time the payment has been help up after entering the one time passcode. This then sends the info to AmEx's 3rd party middle men, i.e. Adyen payments. At this point everything stops and the web page just hangs. No payments go through to AmEx, so nothing is charged to my account. I have now been told that " ...in all probability, it's your browser that's causing the problems with AmEx's third party service providers." This never happens if I use any of my other credit cards. So, is this a load of bull that AmEx are feeding me, or, is there a real issue with Mozilla/AmEx.

Any input is welcome before I go back to AmEx and tear a strip off them.

Many thanks.

Asked by paulmmorrissey 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Had to take off Thunderbird

I've taken Thunderbird off my system since it is not recognising me anymore because I downgraded with B.T. So lost everything yet again and now cannot even reinstall Thun… (read more)

I've taken Thunderbird off my system since it is not recognising me anymore because I downgraded with B.T. So lost everything yet again and now cannot even reinstall Thunderbird!

Asked by Elaine 2 years ago

Last reply by david 2 years ago

  • Archived

Thunderbird was inadvertently upgraded to v102.1.1, now all mail bounces - SMTPSEND.BareLinefeedsAreIllegal

After upgrading to Thunderbird 102.1.1 - Remote Server returned '550 5.6.11 SMTPSEND.BareLinefeedsAreIllegal; message contains bare linefeeds, which cannot be sent via DA… (read more)

After upgrading to Thunderbird 102.1.1 - Remote Server returned '550 5.6.11 SMTPSEND.BareLinefeedsAreIllegal; message contains bare linefeeds, which cannot be sent via DATA and receiving system does not support BDAT' appears in returned message upon bounce. All suggestions found online recommend having recipients make changes to accept badly formed messages. We view that as totally impractical. We tried downgrading, but the only result was to lose the profiles. Now, end user is frantic. Please advise. Thank you, Fred

Asked by fred.holzsager 2 years ago

Last reply by J2525 2 years ago

  • Archived

videos not playing

hi firefox support pls need help , for some reason my firefox wont play videos just youtube but other than that no i tried secure brose restar reintall erasing cookies an… (read more)

hi firefox support pls need help , for some reason my firefox wont play videos just youtube but other than that no i tried secure brose restar reintall erasing cookies and extension nothing seems to be the solution

Asked by orro_mzrxe56 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Hmm. We’re having trouble finding that site. We can’t connect to the server at www.googleadservices.com

Hmm. We’re having trouble finding that site. We can’t connect to the server at www.googleadservices.com. I see a number of Q/A on this but no clear resolution for the nov… (read more)

Hmm. We’re having trouble finding that site. We can’t connect to the server at www.googleadservices.com. I see a number of Q/A on this but no clear resolution for the novice user. I like Firefox but may have to switch browsers if I can't figure this out. Please help.

Asked by mikeande4 2 years ago

Last reply by cor-el 2 years ago

  • Archived

sunday night football on nbcsports.com

1. click the play arrow showing teams playing 2. "intializing" with rotating blue circles appear 3. no video, no audio i have a valid tv provider. it works perfectly fine… (read more)

1. click the play arrow showing teams playing 2. "intializing" with rotating blue circles appear 3. no video, no audio i have a valid tv provider. it works perfectly fine on Edge. worked fine last season on firefox. thanks.

Asked by kwaiabunai 2 years ago

Last reply by cor-el 2 years ago

  • Archived
  • Archived

I get an error message saying the user was able to authenticate but could not connect.

Hi, I'm trying to put my school email on thunderbird. I contacted my school and they said theres nothing wrong with the school email. I'm trying to connect to office 365.… (read more)

Hi, I'm trying to put my school email on thunderbird. I contacted my school and they said theres nothing wrong with the school email. I'm trying to connect to office 365. The microsoft 365 login works, and I enter my username and password. But once I logged in and try to load my inbox I get that error message. It says I was authenticated but couldn't connect.

Server Type: IMAP Mail Server Server Name: outlook.office365.com Port: 993 user name: olmay@cougarnet.uh.edu Connection security: SSL/TLS Authentication method: OAuth2

Asked by olivia.may11322 2 years ago

Last reply by wpmc 2 years ago

  • Solved
  • Archived

YouTube blacks out entire screen while watching video.

Hi, so yesterday, I updated to the latest version of FireFox (version 105.0). Nothing seemed to be out of the ordinary until I decided to watch a few YouTube videos. The … (read more)

Hi, so yesterday, I updated to the latest version of FireFox (version 105.0). Nothing seemed to be out of the ordinary until I decided to watch a few YouTube videos. The best way I can describe this problem is that every time I decide to scroll down to see the description or read a few comments, the entire screen on my laptop goes black regardless if it's on default view or full screen.

Even though that does sound like a crash, the audio still plays, and if I power the computer to sleep mode and log back in, the window of the video automatically scrolls up and everything is back to the way it was (but I did had to restart the laptop once because it also visually broke my mouse pointer). The only way I can get around this problem is to pause whatever video I watch and then scroll down, and no black screen occurs.

I don't know if I'm the only one who has this problem, but I've never had this issue happen in past versions of FireFox. If there is another way to fix this problem, I'll be glad to take anyone's possible suggestions/solutions.

Asked by dashoobi 2 years ago

Answered by techguy150 1 year ago

  • Archived

Unable to connect to YouTube or Click on Links in Gmail

Once again, there seems to be an issue with Firefox and Google services. I cannot click on any links in my Gmail and go anywhere. I cannot search Google. I cannot load Yo… (read more)

Once again, there seems to be an issue with Firefox and Google services. I cannot click on any links in my Gmail and go anywhere. I cannot search Google. I cannot load YouTube or play any videos. This is the third time this issue has come up in the past month. Please fix it permanently!

Asked by savvyewe 2 years ago

Last reply by techguy150 1 year ago

  • Archived

Firefox doesn't work normally at lastest version in some website.

No, it is not problem about updating. i re-installed windows and firefox over 10 times, and 103 version with my laptop works great. but same version and same site with my… (read more)

No, it is not problem about updating. i re-installed windows and firefox over 10 times, and 103 version with my laptop works great. but same version and same site with my desktop doesn't work.

but when i installed 99 version on my desktop and finally i found that it works fine!

however i know the dangerous about using outdated browser... any idea...?

Asked by gpangmin 2 years ago

Last reply by gpangmin 1 year ago

  • Solved
  • Archived

error message - message or carrier (Plateautel.net ) has timed out

I cannot send or forward emails. Get an error notice that says my message or carrier (Plateautel.net ) has timed out. If I perform task on the webmail. plateautel.net sit… (read more)

I cannot send or forward emails. Get an error notice that says my message or carrier (Plateautel.net ) has timed out. If I perform task on the webmail. plateautel.net site it works but I prefer to use Thunderbird.

Asked by rondeeds 2 years ago

Answered by david 2 years ago

  • Archived

Firefox (and firefox only) does not play audio of any kind on any device or site

Good morning. As the title suggests, Firefox suddenly doesn't work after a windows 10 update a few days ago. The videos play, but the audio doesn't work. Microsoft Edge p… (read more)

Good morning. As the title suggests, Firefox suddenly doesn't work after a windows 10 update a few days ago. The videos play, but the audio doesn't work. Microsoft Edge plays audio smoothly.

I tried to: - Clean the cache - Clean cookies - Check permissions for sites (automatically play Audio / Video etc.) - Restore Mozilla - Restart PC - Uninstall Mozilla - Check in the volume mixer that Mozilla was not muted - Check that the tab wasn´t muted. - Check in Settings > Sound to see that Mozilla is present among the various programs used by the Sound Card - Checked if Mozilla played with another account - Used Troubleshooting mode

I don´t know what else to do, I don´t recall touching anything but Bluetooth Settings from time to time to reconnect my Headphones.

Asked by diego.vida95 2 years ago

Last reply by diego.vida95 1 year ago

  • Archived

Keep getting pop up asking for password for a deleted account

I keep getting a pop up box stating "https://box5473.bluehost.com:2080 is requesting your username and password. The site says: “Horde DAV Server”" It shows my del… (read more)

I keep getting a pop up box stating "https://box5473.bluehost.com:2080 is requesting your username and password. The site says: “Horde DAV Server”" It shows my deleted account and asks for the password. This pops up usually 4-5 times on starting Thunderbird. I cannot bring up the account anywhere in Thunderbird. I've tried deleting Thunderbird and reloading to no avail. A screenshot is attached.

Asked by clapinsdroid 2 years ago

Last reply by Toad-Hall 1 year ago

  • Archived

Can you fix this it's only been almost a decade now.

Can you fix FF hanging on 1 core, sending to 100% and freezing Firefox. I mean people have only been complaining about it for over a DECADE !!!!!!!!! People are … (read more)

Can you fix FF hanging on 1 core, sending to 100% and freezing Firefox. I mean people have only been complaining about it for over a DECADE !!!!!!!!! People are dropping FF in droves. Stop with the releases and just fix it already.... It used to be the best now its like 6th and falling.......

Asked by oceanmaster1234 2 years ago

Last reply by TyDraniu 1 year ago

  • Solved
  • Archived

Memory leak / TB not responding on latest two versions after reading S/MIME signed email with links

Just this week I started having problems where Thunderbird hangs, apparently due to a memory leak, after viewing S/MIME signed emails containng embedded hyperlinks to a s… (read more)

Just this week I started having problems where Thunderbird hangs, apparently due to a memory leak, after viewing S/MIME signed emails containng embedded hyperlinks to a secure site that requires my certificate to login. This is on a Dell Precision 7550 running Windows 10, and Thunderbird 91.9.0 (also the previous installed version - I believe it was 91.8.1).

After clicking on such an email (which come from a known address and are forwarded to a specific folder by a rule), the email is slow or fails to load into the display window. Subsequent clicking on other folders has a delayed response or never responds. I sometimes get a message at the top saying (Not Responding), sometimes I can click on other email records or switch folders, but emails no longer display contents in the viewing pane - it stays blank.

The other think I noticed is the blue bar at the lower right which appears when compacting shows up with the bar at 100% but never goes away. To end the task I must use Task Manager. This behavior only occurs after I have clicked on signed email with links (but not the link itself) that require a login using the smartcard certificates. Prior to looking at the signed email with these links, TB operates normally (aside from the endemic new user interface issues) when viewing other signed or unsigned emails. Curiously, in my most recent restart of the program, I clicked on several messages from the source of the emails with the hyperlinks, but ones that did not link to the secure files requiring certificate access. One of these was encrypted and opened normally with my certificate, and after accessing this email, the emails with the secure hyperlink opened normally and did not result in TB not responding.

I believe this has something to do with TB and S/MIME configuration, and have verified this behavior does not occur in Troubleshooting mode. However, in Troubleshooting mode, I cannot access my PKI S/MIME certificates as the Broadcom smart card device is not present. I am attaching a task manager snip showing the memory leak (the memory used continues to increase with time, the CPU percentage stays roughly the same - unfortunately this file upload has a perpetually spinning circle and still says it is uploading, so I may have to try again). I have also included the Device Manager view associated with the S/MIME certificates in regular and troubleshooting mode which show the internal Broadcom device is not present in the latter instance. I need to have the functionality and security provided by the smartcard S/MIME certificates, so this is a major problem for me.

Asked by BarnRat1 2 years ago

Answered by BarnRat1 1 year ago

  • Archived

102.2.2 (64-bit) on Mac is causing all types of issues

My Thunderbird updated to 102.2.2 (64-bit) on my mac automatically after a restart and boy am I sorry. There are nothing but issues. First, I get the spinning wheel eac… (read more)

My Thunderbird updated to 102.2.2 (64-bit) on my mac automatically after a restart and boy am I sorry.

There are nothing but issues.

First, I get the spinning wheel each and every time the program is getting new messages (so that's upon startup since I have that set). It'll take a minute or two for that spinning to stop.

2nd, it's very clunky and slow (in general). It appears to just need / take a ton of resources.

3rd, I'm noticing double messages coming in now.

Am I the only one having this issue? I'm really concerned - my email is for work and it's important I can utilize it as I did before.

Yes, I have a lot of profiles and a ton of mail but this was NEVER an issue before. Is it easy to revert? Are there any tips to get this to work better?

Please and thanks.

Asked by wegoecono 2 years ago

Last reply by Wayne Mery 1 year ago