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  • Archived

New install over an outdated version of Firefox,

I have three devices, a desk top, a laptop and an iPad. The desktop is running a very outdated version of Firefox which means it is not compatable just to update it. The … (read more)

I have three devices, a desk top, a laptop and an iPad. The desktop is running a very outdated version of Firefox which means it is not compatable just to update it. The forum tried to help me with this a while back, but it was deemed not to be possible, and the best way would have been to do a fresh new install, but there was noway to save log-ins/passwords bookmarks. My devices all have the Firefox sync and that is so far working well. My question is, if I dragged my PC's Firefox into the present by performing a fresh new install, would my synced items install ok....after invoking the Sync feature on the new install. Logic tells me this should be so, as it worked ok with the new iPad, but I know from experience that logic doesn't always come into play. (Windows7) Many thanks

Asked by Fozzie777 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox only slow on my website; fine on other browsers

Okay, this has been happening for months now. My site has been intermittently slow on one of my office computers. Thought is was a host issue so fought with them for we… (read more)

Okay, this has been happening for months now. My site has been intermittently slow on one of my office computers. Thought is was a host issue so fought with them for weeks on trying new setting on the server but they could never see the issue on their end. Main problem is in the admin area of my shopping cart (CS-cart) being super slow but would also occasionally appear on the front end. Sometimes it may only happen for a few minutes, other times would happen all day (or now all week). Then office computer number 2 started having problems with my site. It was so bad (like took minutes to even pull up my site) that I had to install Chrome so orders could be printed. Been running it for a few weeks now without issue but just tried FF again and the problem still persists. I have tried clearing the cache/history on both computers and even on computer 2 completely uninstalled without storing data but still have the issue. What is more frustrating is it happens only occasionally on one computer, pretty consistent on the other and computer number 3 on the same network has no problems. Was even thinking it may be Cloudflare (browser console listings) so disabled using it but that just seemed to have fixed the issue on one computer but not the other. But everything is so random I really don't know where the problem is. All I know is using another browser for a few weeks now has fixed the issue on both computers. I should note that I am on my site constantly so I may see a few hundred pages a week (history was a 6300 on one computer when I cleared it) Anyone have any suggestions?

Asked by jacydjames 1 year ago

Last reply by jacydjames 1 year ago

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My cache is making firefox not load pages

I am having an issue every 5 minutes where firefox will not load any pages it essential makes me stuck on the page. I have to than clear my cache for it to work again onl… (read more)

I am having an issue every 5 minutes where firefox will not load any pages it essential makes me stuck on the page. I have to than clear my cache for it to work again only to have the issue again a couple of minutes later. I have refreshed firefox 4 different times, uninstalled 3 times to no but nothing seems to work.

Asked by yusoff95 2 years ago

Last reply by cor-el 1 year ago

  • Archived

The bookmarks menu in Firefox stopped scrolling

After the 90.0.2 update, the bookmarks menu no longer scrolls with the center wheel of my mouse. The center wheel scrolls properly in my emails, on webpages, everywhere e… (read more)

After the 90.0.2 update, the bookmarks menu no longer scrolls with the center wheel of my mouse. The center wheel scrolls properly in my emails, on webpages, everywhere else but the in the bookmarks. I have to use the up or down arrows to scroll through them, and it's a royal pain because I have so many bookmarks.

Asked by Autotech1 2 years ago

Last reply by Autotech1 1 year ago

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  • Archived

Tab crashing

Hi guys. I have Windows PC machine running for several years now. No new program updates or installs recently, no restarts. And then yesterday, suddenly Firefox started t… (read more)

Hi guys. I have Windows PC machine running for several years now. No new program updates or installs recently, no restarts. And then yesterday, suddenly Firefox started to crash all youtube tabs. Not even videos itself, but also www.youtube.com crashes. Any idea how could i find out, what the hell is going on? Microsoft edge is working fine with youtube. I have tried troubleshoot mode, same. Windows 10.

What can possibly cause this? Thank you.

Asked by zarsss 2 years ago

Answered by zarsss 1 year ago

  • Solved
  • Archived

pups prefs.js keep coming back found by malwarebytes plus several tries to hack my email account

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found th… (read more)

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found the pups every day up to now:

PUP.Optional.DefaultSearch is Malwarebytes’ detection name for a family of browser hijackers targeting Chrome, Firefox and Internet Explorer. Symptoms The browsers’ default search engine was changed to one that belonged to the threat-actors. I am german so probably I need your patience in helping me to clean my system resp. Mozilla.

Looking forward Ingrid

Asked by iethomas 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

"Yahoo Mail is not supported on your browser" message

I've migrated to a new computer and installed the latest version of Firefox. I now get this persistent message when I try to access my email on Yahoo: "The latest versio… (read more)

I've migrated to a new computer and installed the latest version of Firefox. I now get this persistent message when I try to access my email on Yahoo:

"The latest version of Yahoo Mail is not supported on your browser. Please use a supported browser below or use basic Mail". I then choose the basic Mail.

I'm using the latest version of Firefox and once I move around folders for a while, (Inbox, Trash, Sent), Yahoo remembers and gives me the latest version.

How can I make this permanent?

Asked by kathpbrown 2 years ago

Answered by cor-el 1 year ago

  • Archived

Spellcheck Acting Strange

Hello. I'm experiencing some strangeness with the spellcheck on Firefox and would like to know if anyone can help. I often seem to mistype "don't" as "don;t." Same with… (read more)

Hello.

I'm experiencing some strangeness with the spellcheck on Firefox and would like to know if anyone can help.

I often seem to mistype "don't" as "don;t." Same with "won't." Firefox does not mark these as incorrect. But if I type "shouldn;t" or "couldn;t" I get a red underline.

Is there something I can edit to get those words with a semicolon to be marked as misspelled?

I'm using FF 91 on Win 7. But it's been this way for a long time, many different versions.

Any help would be greatly appreciated. Thanks.

Asked by boyodiguwu 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Locked out of Firefox sync, formal request to delete personal data best solution?

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who … (read more)

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who do I contact to either get my account deleted so I can start again, or get an account reset option set to my e-mail address? Ultimately none of my devices are logged in, and I cannot find my backup code.

The impression I have so far is that you have to sign in with another e-mail account (which is what I have done now), but this is not the e-mail account I want to use.

If Mozilla are storing my name and contact details for the sign in, would the best route be a formal request for deletion of personal data?

Thanks

Asked by jim.clow 1 year ago

Last reply by jim.clow 1 year ago

  • Solved
  • Archived

Unable to log into Firefox Sync

I recently got all new devices and traded in my previous ones and when trying to login to Firefox Sync, I can sign in successfully but then I’m required to provide the 6-… (read more)

I recently got all new devices and traded in my previous ones and when trying to login to Firefox Sync, I can sign in successfully but then I’m required to provide the 6-digit code that is sent to my email. I am unable to login to my email because the password in stored in my Firefox Sync saved passwords.

Attempted to reset my email password (Gmail) but I need to enter the last password that I used, which I have no idea since I’ve always used Firefox Sync and all I get from Google is “we are unable to verify this account belongs to you”. So not much traction on gaining access to my email account.

In my mind, I assumed that by utilizing Firefox Sync as a form of a password manager, I wouldn’t be in this situation as long as I knew my Firefox Sync password. I have since learned otherwise. I can sign-in on accounts.firefox.com but of course making any change requires that I put in the code that was sent via email.

I attempted to download Lockwise and again prompted to enter the code sent via email.

So at this point, I’m just wondering if I’m out of luck and although I know my password to my Firefox account that I’ll be unable to regain access to it or my email because I can’t access the 6-digit code being sent to that email.

Any additional support or suggestions are appreciated but I feel like I’m unfortunately at the end of the line here on what else could be done.

Asked by Corey W 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Firefox Crash on Program Startup - WIndows 7

Hello there - hoping for a hand to fix this. Several months ago Firefox crashed while it was in use - void of any update process. Upon reopening, the main window would l… (read more)

Hello there - hoping for a hand to fix this. Several months ago Firefox crashed while it was in use - void of any update process. Upon reopening, the main window would launch and before any tabs could load it would crash again. I attempted to open in troubleshoot mode with the identical result. I gave it a break and used Chrome but in returning to this issue today the same has occurred. This time after the troubleshoot mode crash, I uninstalled Firefox and re-installed fresh (this was an upgrade from v89 to v92). Upon opening post update the browser crashed again. Each time this happens I have received a crash report screen which I accepted and it was reported as successfully submitted. However, when I open the crash report folder only two appear to have been saved - one old from the first occurrence (6/2021) and one from today(8/10/21). Both of these are linked below for review.

This is on an older Windows 7 machine that honestly I know should be updated but this is only used for light gaming and web surfing and I am not interested in an OS upgrade as I disagree with with the business practices of Microsoft - I find their policies are rather intrusive as a consumer.

I hope I've given enough information about the issue here and my system, thanks in advance for any help!

-J

System Info Intel I7 4770K 16gb RAM Geforce GT1060 Gigabyte Z97 Motherboard

Early instance of crash report in June 2021: Crash ID: bp-1fce2514-da15-4ff1-9e4c-7d0510210622 Most recent crash report from earlier today (8/10/21): Crash ID: bp-e888ef81-491c-42ae-9878-124970210810

Asked by jalbyx 2 years ago

Answered by FredMcD 2 years ago

  • Archived

Google stops working in Firefox (mail, drive, classroom, etc.)

In my firefox (up to date) I've started getting errors that google is not connecting, or emails opens blank, or drive opens a blank screen, or classroom assignments open … (read more)

In my firefox (up to date) I've started getting errors that google is not connecting, or emails opens blank, or drive opens a blank screen, or classroom assignments open a blank window.

A friend suggested that I use a private tab, and everything works if I use a private tab.

Helps please.

Asked by Mrs.M. 2 years ago

Last reply by Mrs.M. 1 year ago

  • Archived

Need a fix for sites that use e-mail address's for password authentication.

I use the password manager in Firefox. Makes it easier to log in to different sites. I have found a situation that has been overlooked. Multiple sites use a persons e-mai… (read more)

I use the password manager in Firefox. Makes it easier to log in to different sites. I have found a situation that has been overlooked. Multiple sites use a persons e-mail address for identity. Different sites then would all use the one e-mail address for identity. Each site however would have a different password. So we have one "name" but multiple passwords connected to that name. Firefox doesnt realize that the one name has multiple passwords so everytime you login to a site that uses your email address as your identity, it asks if you may want to update your password. You have to refuse everytime because the different sites have a different password. If you update the password, each site will now have the password of the last updated password. Its a issue that needs to be fixed so Firefox recognizes how a Email address=Name can have multiple passwords because different sites are using the same name. It looks like Firefox isnt making the connection that different sites are being visited by the same person so some information will be consistent among different sites visited. Thus not realizing that its correct that the "same" name has a password that is different for this new site.

Is there a workaround? thx.

Asked by romeemore 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Mozilla, a company whose literal goal is to keep the internet free for public use, ironically makes it virtually impossible to contact them

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact"… (read more)

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact" link on most of their public facing pages. Only a select few have them. Mozilla offers absolutely no way to provide feedback from what I couldn't find. Any page with the feedback box "Did this help" thumbs up and thumbs down literally results in nothing except the box disappearing when I click thumbs down. Mozilla's emails to their email list recipients have no second form of contact information on them beyond a mysterious unnamed physical address (which is illegal btw and lololol, I am disgusted about this for a company that is supposedly all about legal transparency online). Then, Mozilla's "Contact page" (https://www.mozilla.org/en-US/contact/) contains a completely broken map that shows literally nothing but appears to be intended to show geographical regions to contact. They link to a Facebook page without a contact option. There is an extremely limited support menu that looks like it was developed by a teenage web developer and which offers NO link to a Mozilla foundation support option. The dinky little "Get Help" link at the very bottom is the only thing that could even remotely be related to getting general Mozilla foundation help/offering feedback. Clicking on that routes to the help forum homepage which has zero options for Mozilla Foundation or Mozilla pages reporting broken features and etc. The Mozilla Github seems to only be tailored towards the various Mozilla coding projects but seems to be completely absent of actual Mozilla applications such as Firefox. Doing an extremely thorough Google search for the email address of Mozilla or any of its public facing representatives resulted me with absolutely zero results. Mozilla doesn't even openly provide a mailing address to the public on its website from what I could find (this is scary to think about in a scenario where I would need to mail legal documents to Mozilla). Mozilla has no publicly listed phone number anywhere on Google. I could not even find any leaked email addresses to anyone whatsoever within the Mozilla foundation, almost as if they actively scrub them from search results. This seeming lack of connection with Mozilla's actual users is quite concerning to me. Lol, if I were writing one of Mozilla's privacy review articles on Mozilla themselves, I would give a warning sign due to a designed communication-killing wall between them and their end users.

Please reroute this concern to the correct area. I know it is not posted in the right place but Mozilla literally left me with no option on a more appropriate place to leave it.

Asked by SuperPigDots 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

System crash on viewing website

MacBook Pro M1, Firefox 92.0.1. Go to https://www.gibson.com/Generation. System completely freezes, no cursor movement, no error message; must manually restart. Using Saf… (read more)

MacBook Pro M1, Firefox 92.0.1. Go to https://www.gibson.com/Generation. System completely freezes, no cursor movement, no error message; must manually restart. Using Safari, the site opens correctly; it includes an "accept cookies" dialog, which did not appear when I tried with Firefox. Bad website design? Or a bug in Firefox?

Asked by deletns 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Your organization controls this browser

Hi, I have tried all day trying to get rid - of SaveFrom.net Helper - no luck. Latest Firefox running on latest Win.10. So frustrating, tried all sorts of tricks and noth… (read more)

Hi, I have tried all day trying to get rid - of SaveFrom.net Helper - no luck. Latest Firefox running on latest Win.10. So frustrating, tried all sorts of tricks and nothing works Cheers,

GregT

Asked by gtcountry 2 years ago

Answered by gtcountry 2 years ago

  • Archived

Extension & History is get cleared after every restart

Hi Team, I am facing issue with my browser, whenever i restarted my PC (windows 10) my history from previous session,extension are get removed & browser start as a ne… (read more)

Hi Team, I am facing issue with my browser, whenever i restarted my PC (windows 10) my history from previous session,extension are get removed & browser start as a newly installed one. I need to add extension again,login again in other accounts every single Time.

Asked by udaykboss 2 years ago

Last reply by udaykboss 1 year ago

  • Archived

Text suddenly gets replaced with solid coloured boxes

Hi. Text on my Firefox suddenly turns into solid coloured boxes. This problem has started only recently and is happening only of Firefox. I have not made any changes to m… (read more)

Hi. Text on my Firefox suddenly turns into solid coloured boxes. This problem has started only recently and is happening only of Firefox. I have not made any changes to my PC recently.

Asked by yash 1 year ago

Last reply by FredMcD 1 year ago