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  • Archived

YouTube videos not working! Help!

I have checked several times, windows, and FireFox (drivers I haven't) are all up to date; I have tried: Reinstalling, Resetting, removing all extensions and theme, each … (read more)

I have checked several times, windows, and FireFox (drivers I haven't) are all up to date; I have tried: Reinstalling, Resetting, removing all extensions and theme, each individual extension, watching videos on the private mode, downloading firefox fresh once again, etc. Nothing works, I can't play a single video on youtube through FireFox. Be it private, or not. Reddit videos do not work, Netflix does not work, everything keeps on loading, I'd like any help. I want to stay with FireFox, but I can't watch a single thing...

Asked by holyqueenolivia 2 years ago

Last reply by holyqueenolivia 2 years ago

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Windows 11 SmarterMail

After downloading Windows 11 the scroll bar for email lists in SmarterMail no longer appears. I don't have this problem with MS Edge, but I'd like to keep using Firefox. … (read more)

After downloading Windows 11 the scroll bar for email lists in SmarterMail no longer appears. I don't have this problem with MS Edge, but I'd like to keep using Firefox.

Asked by carl38 2 years ago

Last reply by carl38 2 years ago

  • Archived

Windows PC corrupted and data loss

Using the latest version on my 5 y/o windows laptop (as of Sept 18th) and the laptop went totally black, the system could not be booted so I went to a PC repair shop. Tec… (read more)

Using the latest version on my 5 y/o windows laptop (as of Sept 18th) and the laptop went totally black, the system could not be booted so I went to a PC repair shop. Technician said its problem is that the SSD is too old and a new laptop is recommended.

I use Firefox since day 1 of that laptop and after a long time I forgot the password. Now I have my new PC and need data from my old Firefox account (not this one), including bookmarks, passwords and read lists.

What to do???

Asked by Westbrook Hatoge Carmichael 2 years ago

Last reply by HotFudgeSunday 2 years ago

  • Archived

Bookmarks...

I've just spent over an hour trying to learn fully how to organise bookmarks: I'm used to using computers; I'm used to Firefox; I'm not stupid; I though to give it one l… (read more)

I've just spent over an hour trying to learn fully how to organise bookmarks: I'm used to using computers; I'm used to Firefox; I'm not stupid; I though to give it one last try.

I bloody give up!!

Anyone else as frustrated as me???

Asked by sales295 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Farmville 2

For this last month I cannot get Farmville 2 to load onto my computor Have been playing for the last 2 years and had loads of friends on the game now nothing Not a hap… (read more)

For this last month I cannot get Farmville 2 to load onto my computor Have been playing for the last 2 years and had loads of friends on the game now nothing Not a happy bunny!!

Asked by beedeemottram 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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  • Archived

Sync failed - links recoverable?

repost from there, here its probably more appropriate: https://support.mozilla.org/en-US/questions/1391582 In the meantime I figured out that sent tabs apparently only re… (read more)

repost from there, here its probably more appropriate: https://support.mozilla.org/en-US/questions/1391582 In the meantime I figured out that sent tabs apparently only remain on the server for 60 days and that there is probably no log, even offline. But no definitive answer. And my feature request still remains for a history of sent tabs.

Dear Mozilla Team,

during the recent weeks I was away from my main PC and primarily used my iphone to browse the web. Every now and then I sent a link to the PC using Safari's share and the integrated send to function of Firefox for iOS. This usually worked really well, even when my PC was powered off. When I got back home and started my PC, sync would take forever, but was then interupted and all further tries to sync (hoping to get those tabs eventually) failed.

My question is if there is a log file of all those links that are sent to different devices? I believe there has to be one given that Mozilla's servers are being used and tabs (usually) arrive on powered-off devices following a request to the server.

If there is, please tell me how to access it/send it to me. If there is not, please take this as a feature request (a sent links history being gathered locally as part of the wider Firefox profile maybe and as a viewable list of all shared tabs for all devices so that tabs can still be sent to single devices but also accessed from others, similar to how tabs can be accessed from all synced devices).

xxhen

Asked by xxhen 2 years ago

Last reply by Paul 2 years ago

  • Archived

Firefox crashes sometimes after downloading a file

Recently my Firefox crashes sometimes when downloading a file for example from Yahoo mail. This is not happening always, but sometimes when downloading a file. I have the… (read more)

Recently my Firefox crashes sometimes when downloading a file for example from Yahoo mail. This is not happening always, but sometimes when downloading a file. I have the latest version of Firefox, Windows 10. I changed password, deleted cookies, did full virus scan, but the problem still persists. Is this an issue of the new version of Firefox and will be fixed with the new update of Firefox ? This is happening only with Firefox and not with other browsers.

Asked by eladopoulos 2 years ago

Last reply by eladopoulos 2 years ago

  • Archived

Ridiculous update

This ridiculous update just deleted everything on my firefox. All my book marks are gone, passwords into sites and accounts etc. EVERYTHING I had is gone. i have trie… (read more)

This ridiculous update just deleted everything on my firefox. All my book marks are gone, passwords into sites and accounts etc. EVERYTHING I had is gone. i have tried going into the "profile" folder and it says its blank. I am not an IT guru so I do not know how to follow all these insane instructions to get back what should have never been deleted. i will be deleting firefox and never using it again because some idiot decided to update my system without my approval and then it deleted everything.

Asked by jaw33912 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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  • Archived

Attempting to download brokerage statements from E-Trade

Dropa; I can download an E-Trade brokerage statement from my DELL LAPTOP, Windows 10 and Firefox ((identical to my Desktop) whereby I can view the pages of the statemen… (read more)

Dropa;

I can download an E-Trade brokerage statement from my DELL LAPTOP, Windows 10 and Firefox ((identical to my Desktop) whereby I can view the pages of the statement , however, from my DESKTOP I cannot download an E=Trade brokerage statement for me to view the pages of the statement.

Below is the address or link for downloading an E=Trade brokerage statement, on my screen, from my DELL LAPTOP, whereby the pages of the statement appear, This is the identical link / address that I copied from my DESKTOP, however the statement does not appear: "Download failed"

https://edoc.etrade.com/e/t/onlinedocs/doc?docType=stmt&docId=0

How may I correct not being able to download and E-Trade statement, to view on the screen (after which downloading to a file) on my DESKTOP ???

                          Michael

Asked by Michael Kevin 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Firefox crashes repeatedly even in Troubleshoot mode

Hi, this is an ongoing problem, but I just submitted my first crash report. I can open the browser, but it crashes- it seems randomly, after I've had it open a while. I g… (read more)

Hi, this is an ongoing problem, but I just submitted my first crash report. I can open the browser, but it crashes- it seems randomly, after I've had it open a while. I generally have 4 or 5 tabs open, not a ton. Running Windows 10 Pro version 21H2. Not sure why I'm including crash id in a community support group, but you said to do so...

b1c0c1af-7c94-448f-97dd-d40b79ff4731

Asked by adalgisa_b 2 years ago

Last reply by adalgisa_b 2 years ago

  • Archived

FF suddenly auto downloads to download folder. How to stop it?

For over a decade I've used FF, and when I download things (99% of the time from Yahoo) I set FF to "always ask" what to do with downloads. Suddenly that changed and it … (read more)

For over a decade I've used FF, and when I download things (99% of the time from Yahoo) I set FF to "always ask" what to do with downloads. Suddenly that changed and it started downloading everything automatically to the Download Folder.

I went to options and changed everything back to "always ask."

FF does always ask... but... it ALSO still auto downloads to the Downloads Folder now.

And I can't figure out how to stop that.

Any help is appreciated.

Asked by lewistonlaw 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Extra download in Downloads folder every time I download

A few weeks ago, every time I downloaded an attachment from Gmail, I would tell Firefox where to put the file, but I would always get an extra copy in my Downloads folder… (read more)

A few weeks ago, every time I downloaded an attachment from Gmail, I would tell Firefox where to put the file, but I would always get an extra copy in my Downloads folder that I would have to delete.

About 4 weeks after that (after a Firefox update, I think), Firefox stopped doing this unwanted behavior.

Now (after a recent update, I think), it started doing it again.

Why is it doing this? How do I get it to stop this unwanted behavior?

Asked by KT 2 years ago

Last reply by KT 2 years ago

  • Archived

How do I stop web page from asking me if really want to leave

This page [Old question on subject] apparently no longer works as that parameter is TRUE on my system. This one [Using greasemonkey script] doesn't sound encouraging. I d… (read more)

This page [Old question on subject] apparently no longer works as that parameter is TRUE on my system. This one [Using greasemonkey script] doesn't sound encouraging. I don't want to break the china to fix the cabinet door.

I also saw one posting about adding to a Vue script but writing that is not my idea of a solution. Any better suggestions?

Thanks.

Asked by jpezz 2 years ago

Last reply by cor-el 2 years ago

  • Archived

When I logged this morning the background fonts had chnged & are now tiny, how do fix this please, thanks ?

'bold text' The main fonts are ok, but the fonts above the line are very tiny & I only have one eye working! (I was due to have it fixed when Covid happened, so I fig… (read more)

'bold text' The main fonts are ok, but the fonts above the line are very tiny & I only have one eye working! (I was due to have it fixed when Covid happened, so I figured I could wait! Hump! ) So..., hard to read these tiny fonts after the whole of my computer changed OVERNIGHT, (I also turned 80 in August!) Seems I now have Bing! Please, ANY help would be fantastic.....seems the Techies in my local area have no idea what Firefox/Mozilla is! I am drowning!! I didn't expect that one!! Silly me! Grrr!...Is there any way I can go back to my Firefox etc & ditch Bing? PLEASE?? SlimSylv....

Asked by SlimSylv 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Pined tabs

I love Firefox and usually work with a well organized set of about 40 tabs that are pinned for easy access. Occasionally i will open a page in "new window" so that I can … (read more)

I love Firefox and usually work with a well organized set of about 40 tabs that are pinned for easy access. Occasionally i will open a page in "new window" so that I can make better use of multiple screens. If I inadvertently or quickly close the window with all my pinned tabs first, and then close the singular "new" window, all my tabs are gone. and of course the open previous or recently closed window only opens the on with no tabs. Is it possible to save the all tabs, or a "master" or "default" window?

Asked by Al's Apple Account 2 years ago

Last reply by cor-el 2 years ago