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  • Archived

Firefox is not responding when I open it

When I try to open Firefox it just shows as an unresponsive grey screen similar to the image I've attached. It was working fine earlier today but now this issue keeps pop… (read more)

When I try to open Firefox it just shows as an unresponsive grey screen similar to the image I've attached. It was working fine earlier today but now this issue keeps popping up and I get no error messages and it just stays grey until I click on it. Then, it gives me the "Firefox is not responding" message. The "close program" option on that and the Task Manager are the only ways I can close Firefox. I've tried restarting my laptop a couple of times but it's still the same. How do I fix this? .

Asked by muditha380 2 years ago

Last reply by azn 2 years ago

  • Archived

Firefox Send Tab/Link to Device not working

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on Ma… (read more)

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on MacOS and iOS. I have a Windows 10 PC which can't receive or send tabs/links as well but I'll limit it to the Apple devices for the moment.

Sync and notifications are enabled on Laptop, iPhone, and iPad. I've de-synced and re-synced each device separately and together. I've attempted to send between each device separately and all together.

Neither iOS device can receive tabs/links from one another, nor send to each other. Laptop can receive tabs/links from both iPhone and iPad, but not send to either.

Each time I re-sync an iOS device I get a notification on the Laptop saying that "this computer is now connected with Firefox iOS". But still nothing works.

Asked by generalistpro 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Mac Firefox stops being able to access camera

Seems I have same issue as here: https://support.mozilla.org/en-US/questions/1328258 At some point (most of the time it seems after my laptop comes back from a sleep - l… (read more)

Seems I have same issue as here: https://support.mozilla.org/en-US/questions/1328258

At some point (most of the time it seems after my laptop comes back from a sleep - like when moving back home from the office or when moving with the laptop from my desk into a meeting room), I try to get on a call on google meet and I get "no camera found". Fun stuff at the same time I can access the camera with Chrome with no issue.

Seems a Firefox restart cleans up stuff and makes the camera accessible again, but I even believe I saw this working after I reconnected back from battery to ac.

Asked by lmollea 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Digital Rights Management

I'd like to watch the episodes I missed of Suspect on Channel 4. When attempting to do so, I get a 'Digital Rights Management (DRM) Not Enabled' message, even though i… (read more)

I'd like to watch the episodes I missed of Suspect on Channel 4.

When attempting to do so, I get a 'Digital Rights Management (DRM) Not Enabled' message, even though it is enabled in Preferences!

Google Widevine plugin is also activated

Any ideas please?

TIA

Tony

Asked by anthonybradley10 1 year ago

Last reply by cor-el 1 year ago

  • Archived

When I log onto Firefox I get this message. " This site is blocked because it may contain unsafe content that can harm your device or compromise your personal info.

bold textWhen I log onto Firefox I get this message. "This site is blocked because it may contain unsafe content that can harm your device or compromise your personal in… (read more)

bold textWhen I log onto Firefox I get this message. "This site is blocked because it may contain unsafe content that can harm your device or compromise your personal info.

Asked by tiatapoota1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashed after last update.

Firefox crashed after last update. blank web page content or black screen. tried restarting, uninstalled and restarted. no effect. I want to continue using firefox but… (read more)

Firefox crashed after last update. blank web page content or black screen. tried restarting, uninstalled and restarted. no effect. I want to continue using firefox but seem to have lost all my settings, bookmarks everything.

Asked by anasmith 1 year ago

Last reply by Paul 1 year ago

  • Archived

Restore firefox session questions

A few days ago I opened my monitor and was greeted by Firefox, already open, with the session erased. No clue how or why. I found this thread [restore firefox session].… (read more)

A few days ago I opened my monitor and was greeted by Firefox, already open, with the session erased. No clue how or why.

I found this thread [restore firefox session]. Very helpful.

I solved the problem by copying the latest upgrade.jsonlz4 file in the sessionstore-backups folder, renaming the copy as sessionstore.lsonlz4, renamed the original to sessionstoreold.jsonlz4, and replaced it with the copy in the main profile foider. It worked fine.

The only problem was the backup file was 2-3 days old, so there is a disparity between the content of the latest erased session, and the tabs from the backup.

I'm confused why there wouldn't be a backup created whenever the browser is closed, or something to that effect.

Is there no way to increase the frequency of created backups, and the quantity of of theses backups?

Asked by noel_envode 2 years ago

Last reply by noel_envode 1 year ago

  • Archived

I want to force new tabs to always show the bookmarks bar, even if I toggle it on other tabs. How can I do this?

I am aware that Firefox has three options for bookmarks: Always Show, Only Show on New Tab, and Never Show. Either through a setting, an extension, or magic... I want th… (read more)

I am aware that Firefox has three options for bookmarks: Always Show, Only Show on New Tab, and Never Show.

Either through a setting, an extension, or magic... I want the new tabs to always show the bookmarks BUT I want the other tabs to allow me to toggle showing and hiding the bookmarks (without affecting the new tab at all). How can I achieve this? Is there a deep setting I am missing?

Are there workarounds too? I would settle for a homepage that showed bookmarks (right now I have the option to toggle 'shortcuts', I wish I could also toggle bookmarks there). I'd even settle for an AHK script to force show the bookmarks on new tab (if hidden).

Any help is appreciated!

Asked by legoadan46 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I just had a version upgrade of Firefox and I can no longer access my bookmarks and other information.

Firefox upgraded its version and when I launched Firefox it required me to create a new profile. I have since followed the instructions to attempt to restore the previou… (read more)

Firefox upgraded its version and when I launched Firefox it required me to create a new profile. I have since followed the instructions to attempt to restore the previous profile but it will not allow me to replace the new profile with the old profile. Under the new profile, I can not access my old bookmarks, history, ... I have followed the articles but this is not addressed. Can you provide me with more detailed instructions how to migrate a previous profile into the existing environment without receiving the following pop window entitled: You've launched an older version of Firefox with the following message - Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for this installation of Firefox."

Asked by trojon03 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Add ons

I installed an extension, but by accident right clicked and selected hide extension from toolbar, and now I can't revert it and I also can't use it. can I revert it? … (read more)

I installed an extension, but by accident right clicked and selected hide extension from toolbar, and now I can't revert it and I also can't use it. can I revert it?

Asked by gabrielschool888 2 years ago

Last reply by Terry 1 year ago

  • Archived

Download folder history?

Until recently, whenever I downloaded a file, the Firefox dialogue requesting the destination folder started out at the folder I last used to download a file from that we… (read more)

Until recently, whenever I downloaded a file, the Firefox dialogue requesting the destination folder started out at the folder I last used to download a file from that web site. Now it appears to always start in the last used folder, independent of web site. Since I seldom download more than one file at a time from a given web site, this means I have to navigate the directory tree for every download, which makes the whole process take two or three times as long as it used to. Is there any way to restore the old behavior? My searches on the web have only turned up suggestions that are accompanied by responses that say "That didn't work." (Running 101.0.1 on Ubuntu 18.04, if that matters.)

I know there are add-ons that will let me script the download folder selection process, and I'll go that route if I must, but I'm hoping that my preferred browser behavior is still available - "just works" is preferable to "you can beat it into submission if you try hard enough".

Asked by Darrell 1 year ago

Last reply by Terry 1 year ago

  • Archived

Google Calendar does not display on home page

To whom it may concerm: This is Danielle. When I open my firefox home page (https://www.ighome.com) I get an error message stating that the calendar is open in another we… (read more)

To whom it may concerm: This is Danielle. When I open my firefox home page (https://www.ighome.com) I get an error message stating that the calendar is open in another web page and I don't understand how because this is the only browser I use. The calendar used to display every time I opened firefox and now, I keep getting the error message. Please help. Thanks,

-Danielle

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Danielle 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Trouble with Bookmarks

I'm unable to save bookmarks in most of my folders. I can occasionally get a bookmark saved in one folder, but it will disappear and many folders no matter what I try no … (read more)

I'm unable to save bookmarks in most of my folders. I can occasionally get a bookmark saved in one folder, but it will disappear and many folders no matter what I try no bookmark can be saved. I also am unable to export new bookmarks from Chrome to Firefox.

I've tried everything on the 'Can't add, change or save bookmarks - How to fix' page and nothing has worked and it has been incredibly frustrating and I'm not sure where to go from here. Please advise.

Asked by ibrie44 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Firefox not closing properly

Hi, For a couple of weeks I've noticed, that at night when I close Firefox and prepare to turn off my computer, the Firefox browser does not close properly. I've also n… (read more)

Hi,

For a couple of weeks I've noticed, that at night when I close Firefox and prepare to turn off my computer, the Firefox browser does not close properly.

I've also noticed that it takes a while for the browser to close. Maybe a minute or more as opposed to immediately as had been in the past. I've attached a picture and I always 'click' Quit Firefox.

I'm on an iMac running Monterey 12.4.

Thanks very much!

Asked by Heavy D 2 years ago

Last reply by Heavy D 1 year ago

  • Archived

Increase font size of bookmarks toolbar and search bar

Hi! There are multiple recent threads on this issue, and not one of them has a solution, so I'm asking again. I want to increase the font size of the top header text, spe… (read more)

Hi! There are multiple recent threads on this issue, and not one of them has a solution, so I'm asking again. I want to increase the font size of the top header text, specifically the bookmarks toolbar, search bar, and tab titles. The text is too small for me to read. It would also be useful if I could increase the font size for the applications menu (the hamburger drop down menu in the far right of the header).

I do not want to increase the size of anything else, so changing layout.css.devPixelsPerPx is not the solution. I have changed my global zoom settings, and set them specifically to "Zoom text only", but this setting does not effect the bookmarks toolbar or the search bar. Changing the default font size also does not increase the size of this text.

Just to clarify again, these threads are not solutions to my question: https://support.mozilla.org/en-US/questions/1214027 https://support.mozilla.org/en-US/questions/1293358

Asked by e.bacas 2 years ago

Last reply by cor-el 1 year ago

  • Archived

internet connection

hi mozilla ! last 60 days, but never before, we keep getting messages of "cannot connect to the server at _______" at most websites, most of the time. all of our c… (read more)

hi mozilla ! last 60 days, but never before, we keep getting messages of "cannot connect to the server at _______" at most websites, most of the time. all of our computers on same system and service providers get same error messages. blue box in lower corner invites us to "try again" and about 75% of time after many attempts it connects. checked our computers, internet service at Charter, and business email at Web.com and all check out and are OK. error message then suggests "if your are connected but behind a firewall check that Firefox has permission to access the web". say what ? then we received a new error message today "SSL ERROR UNSUPPORTED VERSION, this website might not support TLS 1.2 protocol which is minimum supported by Firefox". yesterday we did upgrade our emailing to SSL encryption, from "none". do you think that caused any issues? don't understand why that should. perhaps unrelated but our outgoing (only) emails always get hung up for hours in the "outbox" via web.com, but on yahoo and gmail emailing no such problem thank you, paul

Asked by zsky9cloud 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes within seconds of launching, even in troubleshoot mode, no crash reports are available to be submitted

Ideas on how to stop the browser from crashing. I have deleted and downloaded the app, restarted my computer, launched in troubleshoot mode and nothing seems to fix it … (read more)

Ideas on how to stop the browser from crashing. I have deleted and downloaded the app, restarted my computer, launched in troubleshoot mode and nothing seems to fix it

Asked by brennantripp 1 year ago

Last reply by Terry 1 year ago