All Products Support Forum

Windvine Content Description Module updated - problem fixed. I had alternately disabled both Windvine and OpenH264 Video Codex, closed and restarted FireFox with no success. This AM, I updated Windvine, closed and reopened FireFox. Amazon Prime video now works very well. Thanks for your trouble shooting tips ! OS Monterey 12.7 FireFox 118.0.2 PS: FF Tab Manager has returned speedy browsing. Horray !

Hi, I use google chrome for work and firefox for personal use. I did not want firefox to import my bookmarks from Googe Chrome but somehow it did. Do I have to remove these bookmarks one at a time? And how do I prevent this from happening again?

Thank you, Harry

Everything started when I was fed up with ads on youtube. I purchased ad blocks. Then I had troubles with ad blocks. Ad blocks keeps breaking down. It will work for a few weeks then cracking. This went on for a long time until finally they said I had an old version, that I have to download the current version and they sent me a link. I tried it and then the link said I have to choose a paying option. I knew that's not a special link. They just sent me the same link for buying a new adblocks. I subscribed a 5 year program. And their service didn't even last a year.

In the mean time google keep flashing the ad of subscribing to youtube with a prime service.

But I started to download Firefox. I had a terrible time downloading it. I failed a couple of times. I finally managed to download and install Firefox. In the mean time the suspicion about google is messing around with my account started.

I haven't been happy with google for a long time, ever since they started to monitor people's comments on youtube. So after I deleted my videos and then I went into troubles of making comments on youtube. Finally I succeeded changing the code they gave me to a name I can remember. In the mean time they discontinued my account. All kind of things happening to me. I finally shrugged them off as a matter of miscommunication. But the flashing ads became a flashing warnings, something like you must choose google or discontinue adblocks. Then I started searching if there's a battle between google and adblocks. Finally firefox came through, and I was still troubled by annoying ads. Finally I got so mad, I just deleted adblocks completely out of my computer. And somehow I found firefox has an option I can turn on to block the ads. Ever since then I was enjoying watching youtube again. And google's warning became more frequent and I just close the window without choosing any options.

All through this period, I ran into troubles with my computer on and off. I keep telling myself it's because my grandson is playing with my computer. But I cannot help thinking things are really getting out of hand. I need some help.

My grandson finally getting used to using my daughter's computer. I really shouldn't have that much trouble any longer. This morning when the stock market started trading. My Robinhood page didn't update and showing the durrent stock prices. It went on for a while. I googled if the market is on holiday. It's not a holiday. Then I tried to refresh the page, and nothing works. I finally deleted the page and started a new page. Then it worked. This went on for about an hour. It seriously disturbed me a great deal. I chatted with Robinhood, and they said they didn't have any trouble with their internet. I know it's time to ask help from Firefox. It's google messing up with my account. Can anyone tell me otherwise? Please help.

when updating to latest firefox browser, all my tabs are gone. "Restore tabs" is not appearing as an option.

1 - any troubleshooting tips? 2 - does this happen everytime when updating firefox?

I use firefox on my mac to connect to the webgui on proxmox and casaos. Up until the recent update everything works great. Now, however, all I get is a blank screen with no activity. The same bookmark works great in safari and brave browser. I tried deleting the cache and reloading everything as well as the certs related to the websites. I even deleted firefox and reloaded and got the same behavior.

Doesnt happen with firefox on my linux or windows machines, only the macos. Doesnt happen on other browsers but I would like to keep using firefox.

I have this invasive purple Firefox icon that state that "firefox is capturing your screen". I hate it because it looks suspicious. I need it disabled and completely off. Otherwise, I have to get firfox uninstalled from my computer. I can't have something that I don't have control over. unacceptable.

How can I see what cookies have been installed? In "Privacy & Security" | "Cookies and Site Data" I can see the web sites that downloaded cookies and how many, but not what they are.

Hello. I was having issues with my open tabs in FF crashing in the past 24 hours. I had to restart FF this morning to get the problem to stop.

To my dismay, it appears that all of my Onetab data saved over the past year was wiped out in the process. I'm a writer, and I save these links for article research, and would like to recover as many as possible.

Any assistance would be appreciated! I use Idrive for backup, and would need to know the directory pathway if they were to help me to recover this data (if that's even possible).

Thanks in advance! Claudia

My Firefox (just updated to latest version) will not show videos from Ring.com. This has been going on for over a month and spans several version releases. However, I can get other browsers (Safari, Chrome, Vivaldi) to view the videos. (I am using a Mac, latest operating system.) I have just been trying to view a video from my Ring account for the last 10 minutes and it will not load and show.

Can you help?

Is this real? Benne having problems in Firefox can't us the "move to function to file emails. It dfaults to create new. I asked a question in the support page and now I get the email. Firefox options, preferences and settings was edited by Mozinet. First time for this one.

How do I make it so that firefox automatically show the download panel or download button (either way is fine) AND automatically hides the button (not just panel) when the downloaded file is opened? (perhaps a setting to automatically clear the history?)

I tried searching around but couldn't find a solution for automatically hiding the button. There used to be a config option to automatically delete download history. but I can't find it anymore (I'm on firefox 119)

Thanks for the help.

Whenever I open the find bar while deleting the phrases and words, it shows the one word highlighted or its phrase highlighted on the find bar whenever I reopen after deleting the phrases and words. I need help for this ?

Firefox displays weird characters in text when some pages are loaded. This appears to happen with Helvetica font and maybe some others. The problem seems to go away when firefox is launched in safe mode, and does not occur in other browsers. After a little digging I found when I turn hardware acceleration off the problem seems to fix itself. I'd rather not operate firefox with this option off, and I have a relatively new mac so this shouldn't be an issue. Is there a better way to solve this problem? Attached are pictures of the issue when hardware acceleration is on. As you can see, there are weird characters that display on the right.

Like the title says, certain part of UI, including text fields, are displaying the font shown in the screenshot I added. I tried disabling add-ons and updating the app, but neither worked.

Firefox will NOT LET ME assign a downloads folder, and doesn't ever ask where to save (though that IS checked). There is NOTHING the support base or community I can find addressing this. It tells you to check "ask" and or to assign a downloads folder. Well, I Have checked "ask" and it doesn't ask. And it will not let me select a downloads folder.

And all downloads "fail." So I cannot use Firefox io download anything.

This is a bug. The settings do not work.

I have updated to latest version, this has been the case thru multiple versions. I am using a M1 Macbook pro with Monterey OS.

One of the best things about Firefox is that i could use other fonts on the website and now I can't. Just stuck with this crappy one.. or tell me how to change it as I have tried..