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  • Archived

Browser crashes at startup

I brought a new system with latest OS Big Sur, I'm using Firefox v49.1 (required version) for my official purpose. So I installed this version in my Mac and it works smoo… (read more)

I brought a new system with latest OS Big Sur, I'm using Firefox v49.1 (required version) for my official purpose. So I installed this version in my Mac and it works smoothly, suddenly it quits and showing crash alert. I reinstalled again and again, but it's not worked. I fed up with this issue. Please guide me to solve this. Previously I was using Mac with High Sierra OS. That time I haven't face this issue ever.

Asked by santhanooz 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

My $300 on-line seminar no longer works after a FireFox upgrade last night.

Get back to me fast please. I discovered a little shield next to the URL, and read up on how sometimes the tracker blocker makes sites no longer work, I imagine you are … (read more)

Get back to me fast please.

I discovered a little shield next to the URL, and read up on how sometimes the tracker blocker makes sites no longer work, I imagine you are getting a lot of calls like this? So I turned it off, did a refresh, no change, did a restart, no change, turned the computer, Macbook Pro OS Monterey 12.1, off for 20 minutes. no change. I'm furious, and having a hard time dealing with this.

The error message says: ''''The media could not be loaded, either because the server or network failed or because the format is not supported.'''' Except it's worked fine for a week now. Until this morning. Any more ideas how I can get this to work? I realize you all are volunteers, but jeepers, there must be a way to get help sooner than maybe look back occasionally see if a volunteer has seen this. I'll try a different browser.

Asked by Paula Z. 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

company chat line- artifical intelligence

All other products have way to chat with the company, in real time. Where is foxfire or Mozilla support with a line like this. Must I change to Google? I have used foxfir… (read more)

All other products have way to chat with the company, in real time. Where is foxfire or Mozilla support with a line like this. Must I change to Google? I have used foxfire for so long successfully.

Asked by thecreswells 10 months ago

Last reply by James 10 months ago

  • Archived

Unable to use Facebook on Firefox

I have always used Firefox for all browsing and Facebook. About a month ago I stopped being able to use Firefox for Facebook. I get an error message and a blank page. It … (read more)

I have always used Firefox for all browsing and Facebook. About a month ago I stopped being able to use Firefox for Facebook. I get an error message and a blank page. It is only an issue with Facebook. Other sites work. Annoying to have to leave Firefox and go to Safari for FB. Any ideas what happened? Thanks.

Asked by rae3 10 months ago

Last reply by Paul 10 months ago

  • Archived

Firefox crashing on startup

Hi, My Firefox app has been refusing to startup since yesterday, just crashing every time it attempts to start. I assume it's because I have an exorbitant amount of tabs… (read more)

Hi,

My Firefox app has been refusing to startup since yesterday, just crashing every time it attempts to start. I assume it's because I have an exorbitant amount of tabs open, but I'm not 100% sure. I tried refreshing Firefox, but the problem is that attempting to refresh loses all my tabs with no way of getting them back. I've tried refreshing previously, and afterwards I would get the option to choose which tabs/windows I would like to restore, but now I'm not getting that option so I'm forced to see if there's any other solutions. I haven't lost any of my previous data after trying to refresh once, since it's saved in the profile in the "Old Firefox Data" folder, but I just want to see if there's any solution that won't require me to start fresh.

I've submitted a crash report through Firefox, the report ID is: bp-dd3d8911-2bc3-4471-a0b3-1f1a60220404

Please let me know if you can help or if there's any other information you need. Thank you!

Asked by vaheabgaryan 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Crashing

Hello: I found on a help page the info for submitting crash reports, but tonight's crash wasn't listed as a crash. I was just browsing and my screen went blank. When it r… (read more)

Hello: I found on a help page the info for submitting crash reports, but tonight's crash wasn't listed as a crash. I was just browsing and my screen went blank. When it returned, my tabs came back but they all have to be reset. e.g., I have to log back in to by Twitter, Facebook, and all other password protected accounts. This happens frequently and it is very annoying. I'm reporting this hoping that the problem can be fixed.

Sincerely,

Asked by metaphysicial 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

Hulu & YouTube

Crash? My Windows 10 tablet pro pop-up keyboard stops working for Hulu & YouTube so far. That's the main ones I'm on for that device. It won't keep popping up for me.… (read more)

Crash? My Windows 10 tablet pro pop-up keyboard stops working for Hulu & YouTube so far. That's the main ones I'm on for that device. It won't keep popping up for me. Is there a way to be sure that Firefox messages always get to my main email? I want to be sure to get a notification, once someone can reply.

Asked by justinomarsmith 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Bollingerjack adware

Hi it appears that My Firefox on IOS has contracted the above virus/malware/adware. Is there a process to clear it out of My iPad? I am getting pop up’s and redirects to … (read more)

Hi it appears that My Firefox on IOS has contracted the above virus/malware/adware.

Is there a process to clear it out of My iPad?

I am getting pop up’s and redirects to their pages.

Thanks

Asked by dirtpoor 9 months ago

Last reply by NoahSUMO 9 months ago

  • Archived

Dark mode

My dark mode keeps switching back to light. And I’m not talking about pages that are white regardless. I’m referring to pages like my home page. I keep it set on dark mod… (read more)

My dark mode keeps switching back to light. And I’m not talking about pages that are white regardless. I’m referring to pages like my home page. I keep it set on dark mode all the time. And I keep have to switch from dark to light over and over again to fix it to fix other pages that are normally dark.

Asked by Brian Davis 9 months ago

Last reply by megamorphg 6 months ago

  • Archived

‘why cant I open the application “Firefox” because it may be damaged or incomplete.’

When trying to open the Firefox icon on my computer I was told cant I open the application “Firefox” "because it may be damaged or incomplete." SOMEHOW HAVE NOW GOT AN IC… (read more)

When trying to open the Firefox icon on my computer I was told cant I open the application “Firefox” "because it may be damaged or incomplete." SOMEHOW HAVE NOW GOT AN ICON MARKED FIREFOX 2 AND MANY OF MY IMPORTANT BOOKMARKS HAVE DISAPPEARED



/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox (desktop) section as by "computer" you are running macOS.

Asked by DenaVincent 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

Twint

In Switzerland we have a payment App called Twint which is widely used for transferring money and payments. In most case you scan a QR code or put in a name and their mob… (read more)

In Switzerland we have a payment App called Twint which is widely used for transferring money and payments. In most case you scan a QR code or put in a name and their mobile phone. However, when it comes to parking it accepts the QR code and then informs the user that Firefox can not deal with the financial transfer. In a telephone call with the Twint organisation this morning it was suggested that I change to Google Chrome!

What is the situation? Is somebody trying to work on a solution or did I really have to change to "Chrome" Andrew R. Nicoll ....

Asked by andrewnicoll721 7 months ago

Last reply by Kiki 7 months ago

  • Archived

Firefox app on iPhone

My firefox app disappeared from my iPhone 6S. It still shows as being installed in settings. The only way I can access it is to go into App Store and open it. It will sti… (read more)

My firefox app disappeared from my iPhone 6S. It still shows as being installed in settings. The only way I can access it is to go into App Store and open it. It will still not show up on the phone

Asked by kbudlong 7 months ago

Last reply by Joe 7 months ago

  • Archived

App keeps crashing when I first open it

EVERY time I open the app to search something or navigate to a website, without fail, it crashes after about 3 seconds. When I reopen it, it works completely fine, but if… (read more)

EVERY time I open the app to search something or navigate to a website, without fail, it crashes after about 3 seconds. When I reopen it, it works completely fine, but if I switch to a different app and return, the process repeats.

Asked by Vespirey 7 months ago

Last reply by notice2 6 months ago

  • Archived

Cannot access websites

I keep getting the error NS_ERROR_NET_INADEQUATE_SECURITY for www.theautismhelpernetwork.com This is a website that works on every other browser and I had no problem usin… (read more)

I keep getting the error NS_ERROR_NET_INADEQUATE_SECURITY for www.theautismhelpernetwork.com

This is a website that works on every other browser and I had no problem using last year using firefox. At some point one of the updates (likely in 2022) has produced this error.

How can I fix this to access the website?

Asked by msfeeney2 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago