When Thunderbird opens it crashes when it reaches the checking folders stage. This seems to be happening to more computers in the company every day and we are unable to r… (read more)
When Thunderbird opens it crashes when it reaches the checking folders stage. This seems to be happening to more computers in the company every day and we are unable to resolve the issue. The e-mails work fine on other mail clients so I believe this is a Thunderbird issue.
Please see the crash report below.
AdapterDeviceID: 0x041e
AdapterDriverVersion: 10.18.14.4264
AdapterSubsysID: 309f17aa
AdapterVendorID: 0x8086
AvailablePageFile: 502001664
AvailablePhysicalMemory: 1087295488
AvailableVirtualMemory: 3644358656
BIOS_Manufacturer: LENOVO
BlockedDllList:
BreakpadReserveAddress: 53084160
BreakpadReserveSize: 83886080
BuildID: 20200130233209
CPUMicrocodeVersion: 0x1c
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1581085126
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
InstallTime: 1581084407
LauncherProcessState: 0
MemoryErrorCorrection: None
ModuleSignatureInfo: {"Microsoft Corporation":["D3DCOMPILER_47.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","ucrtbase.dll","VCRUNTIME140.dll","api-ms-win-core-timezone-l1-1-0.dll","msvcp140.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-core-localization-l1-2-0.dll"],"Microsoft Windows":["wevtapi.dll","Wpc.dll","actxprxy.dll","samlib.dll","d3d11.dll","dui70.dll","explorerframe.dll","samcli.dll","avrt.dll","powrprof.dll","duser.dll","linkinfo.dll","api-ms-win-downlevel-shlwapi-l2-1-0.dll","dxgi.dll","wsock32.dll","MMDevAPI.dll","dwmapi.dll","uxtheme.dll","srvcli.dll","npmproxy.dll","api-ms-win-downlevel-advapi32-l2-1-0.dll","ntdsapi.dll","fastprox.dll","wbemsvc.dll","propsys.dll","wbemcomn.dll","dbghelp.dll","wtsapi32.dll","wbemprox.dll","netutils.dll","winsta.dll","rasadhlp.dll","FWPUCLNT.DLL","wship6.dll","winrnr.dll","RpcRtRemote.dll","dnsapi.dll","rsaenh.dll","pnrpnsp.dll","NapiNSP.dll","cryptsp.dll","WSHTCPIP.DLL","nlaapi.dll","netprofm.dll","version.dll","winnsi.dll","IPHLPAPI.DLL","mswsock.dll","ntmarta.dll","comctl32.dll","winmm.dll","ntshrui.dll","slc.dll","cscapi.dll","devobj.dll","shlwapi.dll","api-ms-win-downlevel-ole32-l1-1-0.dll","nsi.dll","api-ms-win-downlevel-user32-l1-1-0.dll","profapi.dll","imm32.dll","api-ms-win-downlevel-normaliz-l1-1-0.dll","cfgmgr32.dll","api-ms-win-downlevel-version-l1-1-0.dll","ws2_32.dll","clbcatq.dll","api-ms-win-downlevel-shlwapi-l1-1-0.dll","shell32.dll","sechost.dll","api-ms-win-downlevel-advapi32-l1-1-0.dll","psapi.dll","msasn1.dll","setupapi.dll","Wldap32.dll","normaliz.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","nss3.dll","prldap60.dll","ldap60.dll","mozglue.dll"],"TeamViewer Germany GmbH":["tv_w32.dll"]}
Notes:
FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP-
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: beta
SafeMode: 1
SecondsSinceLastCrash: 28
StartupCrash: 0
StartupTime: 1581085123
SystemMemoryUsePercentage: 73
ThreadIdNameMapping: 5272:"Gecko_IOThread",7592:"Link Monitor #1",1632:"Socket Thread",5484:"Timer",5504:"JS Watchdog",8096:"JS Helper",7692:"JS Helper",3752:"JS Helper",3068:"JS Helper",5532:"Cache2 I/O",5608:"Cookie",3524:"StreamTrans #2",5672:"Worker Launcher",5560:"IPDL Background",7600:"WindowsVsyncThread",7864:"Compositor",7800:"ImgDecoder #1",8136:"ImageIO",5236:"DOM Worker",1052:"DataStorage",3960:"HTML5 Parser",4736:"QuotaManager IO",5324:"mozStorage #1",5208:"StyleThread#0",7724:"StyleThread#1",7892:"StyleThread#2",8168:"IndexedDB #1",7748:"StreamTrans #4",2136:"ImageBridgeChild",4636:"StreamTrans #5",4340:"PlayEventSound",4824:"localStorage DB",8180:"StreamTrans #14",5680:"StreamTrans #15",5704:"ImgDecoder #2",7844:"COM MTA",4748:"Jump List",5488:"ProxyResolution",3932:"DNS Resolver #1",5492:"DNS Resolver #2",7732:"DNS Resolver #3",7264:"SSL Cert #1",1732:"DOM Worker",4080:"mozStorage #2",8152:"mozStorage #3",6784:"mozStorage #4",7912:"FontLoader",4356:"ImgDecoder #3",
Throttleable: 1
TotalPageFile: 3861147648
TotalPhysicalMemory: 4079030272
TotalVirtualMemory: 4294836224
URL:
UptimeTS: 12.675356498
Version: 73.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.