All Products Support Forum

Recently I had to refresh Windows 11 on my Dell desktop. It defaulted to McAfee antivirus. I uninstalled McAfee and reinstalled Norton 360 which I had before. I reinstalled Firefox. I have version 123.0.1. I imported my FF bookmarks after exporting them from another computer. Now, FF remembers my IDs but not my passwords. When I log in to a website, FF offers to save my password and when I click yes it pops up a bubble saying "Password saved!" However, next time I go to that website, although it remembers my ID, it does not recall my (supposedly saved) password. In this support site, I see most users with this problem say FF will not remember either their IDs or passwords, whereas FF remembers my IDs, so my problem may be different. In FF help, I see that another password manager could be keeping FF from saving passwords. To the best of my knowledge I have never used another password manager. What is keeping FF from saving my passwords, while remembering my IDs? Is there a Windows Registry setting or a FF About:Configuration setting I need to change? Is re-installing FF a last ditch option?

I have Firefox on my Windows 11 desktop computer. As of today, I cannot see my Firefox on my Android smartphone. The problem started when I saw that my computer desktop Firefox would not automatically update. When I tried to update manually, I lost my ability to use my Android Firefox. Don't know what to do next.

I use the mobile version of Mozilla firefox and it choose to "remove" the open in other app feature for certain apps.

If I open youtube.com mozilla would ask to "open in other app" as an option instead of just opening it in the browser, youtube, twitter/X, reddit, etc. are fine, but for certain apps such as Pixiv and Patreon the option just dissapeared entirely, not even in the tripple dots at the bottom right does this option appear, can anyone help?

HI, I'm trying to move the text to below the picture as in the screenshot of the popup (black back ground) on the non-popup pages because the mobile is not in popup, and the text is blocking the artwork as well. Is there a section to move the text outside of the picture? Thank you!

Hi,

We have an application where we do not want to share the session cookies between tabs. Is this possible? If above answer is yes, next we would like to filter out some cookies by name that should not be shared across tabs. Meaning, we want some cookies that can be shared across tabs and some should not be shared.

Thanks in advance

When encountering a problem with a new release and wanting to downgrade back to an older (working) version - especially if some plugin I depend on hasn't been updated yet. The current version is well marked, but it would be helpful if the older versions had a subject line like "Release 115.x.x (github commit id)" so we can do better than walk back one release at a time. All flatpak examples for rollback show meaningful subject lines, but Thunderbird and other flatpaks I actually use don't seem to.

1. flatpak remote-info --log flathub app/org.mozilla.Thunderbird

Thunderbird - Thunderbird is a free and open source email, newsfeed, chat, and calendaring client

       ID: org.mozilla.Thunderbird
      Ref: app/org.mozilla.Thunderbird/x86_64/stable
     Arch: x86_64
   Branch: stable
  Version: 115.9.0

...

   Commit: ec99a6e7155ef2ce8fbb88a45c9ce50f3213289cdf6c0f77825b622f30fa7845
   Parent: 6e23bd3c0dbb2ea57192a120e9d4c431ee192e454e0cc11452184392f14e6fab
  Subject: Export org.mozilla.Thunderbird
     Date: 2024-03-19 14:02:18 +0000
  History: 

   Commit: 6e23bd3c0dbb2ea57192a120e9d4c431ee192e454e0cc11452184392f14e6fab
  Subject: Export org.mozilla.Thunderbird
     Date: 2024-03-05 07:25:45 +0000

   Commit: 1d7a72d99a0e77fc16bdd610d356f4eea0626dfaf95fa572744451502b9f4128
  Subject: Export org.mozilla.Thunderbird
     Date: 2024-03-05 07:04:30 +0000

Currently, I use Firefox version: 116.0.2 or v117.0 on Ubuntu 20.04.6 LTS.

I encountered a phenomenon like this:

• When I logged in to the application, in the tab I was working on, the Firefox session memory was lost (don't open new tabs)

Steps: 1. Login to the application 2. Operate on the screen 3. Navigate to other URLs, but still on this tab 4. Session storage was lost

What is the cause of this phenomenon? How can I fix it?

Sooo I had tens of tabs open, with intention to keep them - I couldn't find an option to save all of them, so decided to update the app, just in case FF caught up with some functionalities I've seen in my other browsers - bookmarking all tabs, namely.

After I've updated, all my open tabs are gone and "recently closed" is empty. There's no way to have the tabs back.

I don't expect there's a way to solve this problem, but I'm posting it here just in case, and at the same time marking my segue to Safari.

Any website that uses OscillatorNode and other similar features has the audio generated devolve into a crackly mess after only a second or two.

Sites where I've seen this occur: https://www.szynalski.com/tone-generator/ https://musiclab.chromeexperiments.com/Song-Maker/ https://muted.io/sequencer/

Thunderbird - Problem

My email address is: finnvebirk@webspeed.dk (alias: evab@webspeed.dk ) I have used Thunderbird email for many years. I have archive folders with more than 50 folders and sub-folders. Overall, I have several thousand emails in my archive folders.

After I wanted to create a sub-folder and move it to another location, the following has happened: All my folders and sub-folders are mixed together and arranged in a changed order. All emails in my archive folders and sub-folders have disappeared - all folders are completely empty. I think maybe a folder called 'Local folders' has disappeared. It is no longer possible to move emails from the Inbox to the empty folders. NOTE: Inbox, Sent and Trash still works.

Question-1: What happened ? What can I do ? Can I recover all my emails in the archive folders ?

Question-2: Can I restore my Thunderbird mail system as it was, e.g. 2 weeks ago ?

Question-3: As an emergency plan (if all my emails are lost !): Can I reset Thunderbird without deleting mails in Inbox, Sent and Trash ? If Yes – How do I do that ?

There is no way to create a recurring task in Thunderbird - it seems like they are simply not supported. I've set the synchronization with my Google tasks but when trying to finish the recurring task through TB the synchronization error appears like I've updated the task on the server. Are there any plans to support recurring tasks?

Give that I use TB as my desktop client to access my nyu.edu email (provided by google), and that recently I updated my password as periodically requested by nyu admin When I try to access nyu email a pop up screen come up asking to authenticate with imap.gmail.com. I click next and get a 403 Access Forbidden error (Authentication failure while connecting to server imap.gmail.com.)

Solutions I have tried: 1. Clear cookies, history and cache on browsers and TB; 2. Changed default browsers (Ffox, Ch, Edge); 3. Deleted account in TB and created it again using instructions here https://www.nyu.edu/servicelink/KB0016473 4. Accessed my nyu email on browser to check user name and password. It works. I can access the email.

Nothing seems to work. Still get 403 error. As a result I am unable to authenticate and hence use the email account in TB.

Hi, I did a clean install from win10 to win11, then installed firefox and logged in to my account but it havent synced anything? All my saved passwords and bookmarks are gone!?

Can someone please help me get them back! Does anyone have a solution for this?

Read something about that a backup is saved on your computer? Isnt saved to a cloud? Thats what a thought! I have done a clean install on a new drive, old drive i already wiped aswell! Doesnt have a windows.old dir or anything.

Please tell me everything isnt lost!

Best regards Gabriel

Whenever I use Firefox the UI image elements will become oversized making everything squished. I have provided pictures of the incorrect display and what it looks like on my default browser fir reference.

Since upgrading to version 115.8.1 I get unable to write email to mailbox . I have three email addresses in my profile. All are POP. One (from yahoo) always hangs and the other two fail intermittently. OS is Windows 10 64-bit at 22H2 level It doesn't matter if Zonealarm is turned on or off. I have over 300GB of free space on disk.

Full error message: Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox.

Bonjour Madame/Monsieur. Depuis 2 jours voici le message qui s'affiche à toutes mes tentatives de connexion à ma boite mail :

Échec de la connexion depuis le serveur imap.orange.fr avec le nom d’utilisateur robert.verger0524@orange.fr.

Que dois-je faire ? Cordialement. Dr. Robert Verger.