All Products Support Forum

i have windows 11. am on a pc with i-7. my TB version is 102.7.0

i get this error message: jpg could not be opened, because the associated helper application does not exist. Change the association in your preferences. i went to windows default manager, and 'photos' is the default for both jpg and jpeg files.

one TB source recommended going to Tools -> Options -> Attachments / Download Actions -> View and Edit Actions; but my TB doesn't have an 'options' choice under 'tools', and doesn't have an 'attachment' or 'download action' or 'view and edit' choice under any of the headings. my heading choices are 'file', 'edit', view', 'go', 'message', events and tasks', 'tools' and 'help'.

i found a 'config editor' under tools -> account settings -> thunderbird settings (when scroll to the very bottom of the thunderbird settings) -> config editor . there are many many , and i scroll down, but no jpg or jpeg is listed (even when i typed 'jpeg' or 'jpg' in the 'search preference name' box.

what next? please be patient and thorough and walk me through each and every step/click, because i am not very computer savvy.

I have been using Thunderbird for many years. I have a large number of email accounts added. I recently tried to add another one and received the error message: 'Incoming server already exists'. I eventually uninstalled and deleted the whole thing and downloaded another version which I installed. Although I had deleted all mentions of Thunderbird from my computer, it stills comes up with the same message. If I create an account without the password, it will accept it but then doesn't recognise the password, despite the account working on other devices.

Mouse scroll wheel not scrolling web page after installing Firefox version 110. I installed an older version, 98, and it worked again, but that version would not use my profile and it seemed to update itself to 110 and then scrolling was broken again. Am I alone or is everyone broken at version 110?

Two updates ago, I had an issue where if I used any Google web products, I had weird network problems that just didn't go away (4000ms ping spikes every 5 packets). I noticed it was only when I was using Firefox, so i tried disabling add-ons and extensions, it still happened. I opened it in safe mode, it still happened. I tried using Chrome and Edge, both did not cause issues.

I reset my Firefox completely (There was some custom CSS to put tabs on bottom, where they belong) and it was perfectly fine! No issues! Everything was great for a few days!

Then you guys updated things again... and it was back... so I reset my Firefox again, and even straight out of the box, its still causing the issue, but now only when using google products, with or without add-ons, there is no custom CSS anymore either.

I do not know why its an issue, but it is, and it is ONLY with Firefox, and I really do not want to switch to Chrome or Edge... It also persists after Google is closed, until I restart Firefox.

I am unsure of specifically why this is happening now, but it is a MAJOR problem for me

I have working touchpad scrolling in all windows apps except for firefox.

I tried all 3 states of `ui.trackpoint_hack.enabled` and it still doesn't work. Scrolling is working running in troubleshooting mode. I ran "refresh firefox" but it still doesn't work. I made sure all synced plugins were disabled and still doesn't work.

How can I fix it?

Windows 10.

Hi

I used MailMerge to create a few hundred emails and put them in my OUTBOX. Now I cannot send them, and when I go to FILE the SEND UNSENT MESSAGES tab is grayed out.

I could do the mail merge again and place the merged emails elsewhere, if need be.

thanks

After update thunderbird sending errors in all accounts. Removng all data (profile and cache folders) and reconfigure not help. Use:

• Xubuntu 22.04
• snap install
• version 102.9.0 (64-bit)

Error concole: Exception { name: "NS_ERROR_FAILURE", message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.createUnique]", result: 2147500037, filename: "resource:///modules/MimeMessage.jsm", lineNumber: 72, columnNumber: 0, data: null, stack: "createMessageFile@resource:///modules/MimeMessage.jsm:72:10\ncreateAndSendMessage@resource:///modules/MessageSend.jsm:128:41\nCompleteGenericSendMessage@chrome://messenger/content/messengercompose/MsgComposeCommands.js:5987:23\nGenericSendMessage@chrome://messenger/content/messengercompose/MsgComposeCommands.js:5903:11\n", location: XPCWrappedNative_NoHelper }

I have four accounts in Firefox, 1 gmail, 2 yahoo and 1 posteo - as of a few days ago, only the posteo.de account receives mail but none of the accounts can send mail, I repeatedly get the attached error message. Btw: I have not made any changes to any of the account settings.

Any and all help is greatly appreciated Susanne

Thunderbird has become unusable for me with the latest update on March 28th. It takes about 10-20 seconds to respond to clicks to delete emails. As you can guess, this makes it impossible to work with and I've had to switch to Outlook.

Whatever the issue is with this change, it needs to be resolved.

I'm unable to find away to revert back to the older version. Is there a link to older versions?

Thursday both Thunderbird and Fire fox suddenly stopped working with a message that they were no responding. I closed the windows and tried to bring them back in. The response was

Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window. I cancelled and looked at the task manager which indicated that thunderbird was not there. After another try I did a conputer restart and finally a shutdown , unplug and restart with the same result.

I I refreshed thunderbird, no luck. I deleted and reinstalled Thunderbird, still no go. ( I was doing the same thing with Firefox. I had to go out of town for 2 days and Firefox has healed itself but thunderbird still doesn't work. HELP!

I'll be looking for emails on my phone, I don't want to use a different email on my desktop.

Hi there,

since a couple of releases since I installed thunderbird on my MacBook, I got the problem that the counter displays 99+ unread messages when everything is read. It only transforms to a no red dot icon when I have 3 unread messages across my accounts, and then if more come in starts to count up. I waited thinking it's just a bug on one release (as it suddenly started doing it after an update, but I don't remember what version that was) but after receiving the newest update (Version 102.9.1 (64-Bit)) it is still not fixed.

I have tried changing the system settings for the icon (disabling this red dot and then turning it back on) but it didn't work.

Any other suggestions?

A few days ago, I tried to log in to yahoo mail, and started getting this after I clicked okay: "Redirecting . . ." (print screen below). Now I get the same problem when I paste links into the search bar. I think this started with the new March 31st update. It isn't just one site or application, which seems to suggest that FF is the problem. https://prnt.sc/dIc_AerJtR7g The tab gets stuck there.I cannot view my mail on ff at all, but I can on my phone, probably because I wasn't forced to log out and back in. I cannot paste links. FF is basically unusable for me right now except for sites that I use frequently.

Hello ;-)

If i try to watch amazon prime video, Firefox crashes the whole system (no further action possible). Taskmanager does nothing, CPU is on 100%. Badly there is no crash report or Firefox log - maybe because the whole system is freezing completely. Widevine has been loaded correctly.

I tried Opera and there is no problem. I tried also 4 several PCs - always the same. Firefox crashes the whole system, Opera is working without problems. I didn´t try Edge or Chrome - i didn´t want to "rubbish" my system ;-)

Sure, i could use Opera, but ... my favorite is Firefox for all the years ;-) The failure appears with version 1.11 - earlier versions had no problem. I´ve only installed privacy badger and no other plugin or extension. Also DRM and widevine is activated. Reinstalling (after registry and install cleanup) didn´t solve the problem. And, yes, i have all recent updates on Windows 10, graphic card driver and Firefox.

The support of Amazon: "no idea" ;-(

Any suggestions ? ;-)

Best regards

I've been lead to believe in previous editions of firefox you could turn off the redirect message and instead just allow firefox to redirect.

However now (as of 112.0.1) i can't find any way to do this. I repeatedly get redirect message and i would prefer the browser just do the redirect instead of having my click a link. I know exactly where the redirect is coming from and i have no problem with it and i don't need it to have a warning.

Hi,

I am using Firefox for Linux, and whenever my yubikey is plugged in, firefox will start bothering me for a pkcs#11 password. It always happens on start-up but it gets relentlessly annoying if I happen to be on a site which potentially utilizes certificate auth, which I do not use this yubikey for.

I do however use it for 2fa, which does work perfectly fine.

How do I permanently stop whatever Firefox process keeps bothering me about this PKCS#11 password for functionality that I never use?

Hi. When opening the Microsoft Website (answers.microsoft.com) i experience some memory leaks. See photo for details.

Someone knows why?

Hello. When I paste something inside firefox, then firefox suddenly shuts down and after that a window pops up, informing me that firefox has crashed and asking if I want to load the previous session... No changes have been made to my computer lately. Firefox has been updated to 113.0.1 but the problem has not been solved. Any suggestion?

Thank you.