Showing questions tagged:

How do I stop Back Escape from navigating back?

On some sites where the text input isn't a proper input box, pressing Back Escape takes me back to the previous page is there anyway to fix this? (for example the wordle … (read more)

On some sites where the text input isn't a proper input box, pressing Back Escape takes me back to the previous page is there anyway to fix this? (for example the wordle page.)

Solved 3 123

Loss of all open tabs after first sign-in to existing account on new pc on Linux

I am trying to find a way to restore the previous tabs that I had open. All the standard restore procedures out of the History button or elsewhere are not working due to … (read more)

I am trying to find a way to restore the previous tabs that I had open. All the standard restore procedures out of the History button or elsewhere are not working due to the account change. Here's the background and scenario: Original account created 1 month ago on old Linux PC New PC purchased and Ubuntu Linux 24.04 installed Firefox installed and configured, bookmarks imported from .html file. No sync account was ever signed in to. Open a crapload of tabs that I wanted/needed to interact with (yes, I need a better task management system) Finally decide to log into sync account, successful sign-in Close browser for PC restart. Upon restart, all configurations from 1 month ago on old Linux PC are present, and no previously-opened tabs come back. Restore session/restore tabs/restore browser all are greyed out, no data to access in history anywhere. Signed out of account, closed browser window and restarted. Still displaying config from old sync account even when not logged in (different theme, toolbar settings)

I am unable to locate any files in the pathway Home/snap/firefox/common/.mozilla/firefox that clearly indicate multiple profiles; there is only one distinct profile folder present. I haven't cleared cache or anything, trying to not touch it more. Is it possible to restore or even see the URLs of those tabs from my session prior to logging in to my sync profile?

Solved 1 153

sync all tabs

Is there some way to open all tabs on a synced device. I have the list of tabs showing in the sidebar. However, the instruction: "While viewing synced tabs in Sidebar, ri… (read more)

Is there some way to open all tabs on a synced device. I have the list of tabs showing in the sidebar. However, the instruction: "While viewing synced tabs in Sidebar, right clicking on device name allows you to open all tabs from a device at once." does not work. Right clicking does nothing. Version 147.0.2 (64-bit) in Windows 11. Thank you.

Solved 3 242

Searching "Block AI enhancements" or "AI controls" doesn't give any options to disable the slop, despite the support page saying so.

I searched how to disable any random new AI features Firefox was about to cram into the browser. I was served this support page that says I can "Block new and current AI … (read more)

I searched how to disable any random new AI features Firefox was about to cram into the browser.

I was served this support page that says I can "Block new and current AI features (single switch)"

Simply, the described feature to disable AI features isn't in the settings. I've look and tried searching for "Block AI enhancements" & "AI controls" but no luck.

Please tell me they haven't given the writing of support pages to some shitty LLM.

Solved 4 374

Move old profile into new profile system

Before the new profiles update in Firefox I was using the old version of creating profiles and I want to move that profile into the new profile method. Is that possible? … (read more)

Before the new profiles update in Firefox I was using the old version of creating profiles and I want to move that profile into the new profile method. Is that possible?

Solved 1 175

Primary email inaccessible, secondary verified email available — need primary email changed

my account is under [email address] but that is defunct and I can't access it at all. So I can't log in. I can't change to my secondary email which is [email address] Can… (read more)

my account is under [email address] but that is defunct and I can't access it at all. So I can't log in. I can't change to my secondary email which is [email address] Can you help me

Locked 1 147

Firefoxot recognising 2nd email

I have two e mails, but when i try to go to my secondary email [email 1 removed]@gmail.com i always get my primary one, [email 2 removed]@gmail.com. why? … (read more)

I have two e mails, but when i try to go to my secondary email [email 1 removed]@gmail.com i always get my primary one, [email 2 removed]@gmail.com. why?

Locked 1 72

Codes being emailed to [email 1 removed] not arriving

Hi I have tried multiple times today to change my password to a more secure one. I do not receive the emails with the code to continue - have checked junk, spam etc. I ha… (read more)

Hi

I have tried multiple times today to change my password to a more secure one.

I do not receive the emails with the code to continue - have checked junk, spam etc.

I have another email address you can use: [email 2 removed] or [email 3 removed] Please help

Locked 1 86

Still cannot sync Desktop to Laptop

Hello, Having followed the advice as under: If you've previously made use of Firefox Sync, please make sure you're signed into your Mozilla account and have enabled Bookm… (read more)

Hello, Having followed the advice as under: If you've previously made use of Firefox Sync, please make sure you're signed into your Mozilla account and have enabled Bookmarks within your Sync settings, because Firefox will automatically download any available data from our sync servers as long as you are logged into the account you used to sync.

Additionally, please consider that if your bookmarks are still available in the local storage of another device, signing into Sync on these devices will let you upload this account data and make your data accessible on any other devices you enable Sync on.

Andd checking the the Bookmarks tick-box was checked [as was last attempt] I tried to sign in to open the required page, but got 2 x 'error' windows, as attached, one for enail address [been using this for 2 yaers] and the other for password [how did I get this page up with the wrong password??]

I'm obviously a very dim Brit . . . . . please would you advise me as clearly as possible about whatv the heck is going wrong, thanx Kr CB

Locked 1 126

Can't get verification codes emails from Firefox

I have tried 4-5 times today unsuccessfully to setup my Firefox browser on my new Mac laptop. Cannot seem to actually receive any emails from Firefox with the verificatio… (read more)

I have tried 4-5 times today unsuccessfully to setup my Firefox browser on my new Mac laptop. Cannot seem to actually receive any emails from Firefox with the verification codes. Have checked my spam filters, no emails sent there. Nothing sent to other email folders. Made sure accounts@firefox is in my address book. Not forwarded to another email address. And have sent test emails to my account associated with my Firefox account. They come thru successfully. But nothing at all from Firefox. Is there an email problem today from the Firefox servers?

Locked 1 140

Mozilla Support

I tried to use both robertipp@gmail.com and robertippolito6@gmail.com for my system (along with others until I retired). I've tried to work with Mozilla, but I cannot get… (read more)

I tried to use both robertipp@gmail.com and robertippolito6@gmail.com for my system (along with others until I retired).

I've tried to work with Mozilla, but I cannot get an early system and another laptop (two I've been working). I've tried to work with Mozilla process, but I just cannot to get it to work. I tried to work your process, but I seem your process as asking me to read data that I seem coming close, but working with us. The last information was data, but a little error (?, mine or yours) popped up. My data that I wrote up, then I changed my data for robertippolito6@gmail.com very carefully, but the error this time had to be your error or an blend of data because many of your team and mine are just mine.

I give up. I cancel my contract. I've had to take my laptop for many trips to help with my older brother and who suddenly died. I was spanning around for quite some time to work.

January 31, 2026 is effective canceled. Please refund to me as said.

Robert Ippolito

Solved 1 61

Block Site Extension

If I use extension 'Block Site' (shows up as a stop-sign shaped icon with a 'W' on it) to block a site, when I try to unblock it, it fails, with the below message: "This … (read more)

If I use extension 'Block Site' (shows up as a stop-sign shaped icon with a 'W' on it) to block a site, when I try to unblock it, it fails, with the below message:

"This operation cannot be performed in incognito mode. Please open the page in a regular browsing window and try again."

I am just clicking on the (whichever) site, from a search - not opening a private window... This extension used to work fine.

I did install DuckDuckGo browser, but removed it, as it was more trouble than it was worth. I would have to reboot my PC after each use before FireFox would connect.

Solved 1 71

site connection time out.

Hello, Until a couple of days ago we have been connecting regularly to the samaritanspurse.org website but now the connection times out. All other websites connect with n… (read more)

Hello, Until a couple of days ago we have been connecting regularly to the samaritanspurse.org website but now the connection times out. All other websites connect with no problem. What can we do to correct this situation. Thank you

Solved 2 81

How do I turn off the AI assistant with Firefox? Thank you.

Firefox suddenly has an AI assistant that pops up on a tool bar on the left side of the screen with a green dot beside it. I want to turn this off and make it disappear, … (read more)

Firefox suddenly has an AI assistant that pops up on a tool bar on the left side of the screen with a green dot beside it. I want to turn this off and make it disappear, if possible. Please tell me how to do that.

Solved 2 123

site ne fonctionne pas.

When I access the website of UGC ( https://www.ugc.fr/ ) the access page opens up but immediately freezes: the screen luminosity decreases and the pointer cease to functi… (read more)

When I access the website of UGC ( https://www.ugc.fr/ ) the access page opens up but immediately freezes: the screen luminosity decreases and the pointer cease to function: I cannot acces any of the options: select movies on show, select cinema programmes or schedule, open my UGC account to reserve performances ... Nothing works ... I have tried to reduceprotecton, etc as sugested on Forum and other suggestions: nothing works. I have no problem at all when I open the same website with Opera or with Microsoft Edge ... Why it does not work under Firefox puzzles me. Can you do something about it ? I use Firefox as my defaut internet access without problems for everything else ! This is really strange and most annoying. Thanks for your help.

Solved 2 98

specific page doesnt keep my preferences

Hello i have a page https://www.futbol24.com/ (if not alound please delete) in which i keep and watch scores of my interest. Without any obvious reason this is not possib… (read more)

Hello

i have a page https://www.futbol24.com/ (if not alound please delete) in which i keep and watch scores of my interest.

Without any obvious reason this is not possible any more

TRYING TO FIND A SOLUTION ....

Everything failed,any ideas please? Thanks a lot

Locked 1 104

Account sync

I tried linking my unlinked profile to my email, I made a typographical error there and when I tried to undo it, Mozilla says this profile is already linked to that email… (read more)

I tried linking my unlinked profile to my email, I made a typographical error there and when I tried to undo it, Mozilla says this profile is already linked to that email. Mind you, I have not even entered a password or verified that email address yet. I cannot even remove that email from the profile now, even if I do and try to re-sign, the accounts page says I am already synced to the typo email.

Locked 1 89