Showing questions tagged:

crashed pc

Windows 10 pc can not start,I have gone through automatic repair and diagnostics steps,but am now on advamced options and think I need to Reset it.This will lose Firefox.… (read more)

Windows 10 pc can not start,I have gone through automatic repair and diagnostics steps,but am now on advamced options and think I need to Reset it.This will lose Firefox.When I install it again will I be able to sign into my Firefox account to retrieve bookmarks and passwords?I am very nervous about this,don't even know how to install Firefox,as someone gave me the computer and it was already in there. I am a tech dinosaur!Thank you in advance for any help.Lesley

Solved Archived 4 503

Can't login in my mozilla account on PC

After entering verification code from email i receive an error every time i try to login into this account on my PC, i fully cleared browser data several times but it did… (read more)

After entering verification code from email i receive an error every time i try to login into this account on my PC, i fully cleared browser data several times but it didn't help

Solved Archived 2 103

Searches going back 2 searches

Hi. So I've been having this issue where, I search something in google, it searches what I asked it to. Then I search again and it finds what I asked it to. The third tim… (read more)

Hi. So I've been having this issue where, I search something in google, it searches what I asked it to. Then I search again and it finds what I asked it to. The third time if I search again it'll go back to the first thing I tried to search as if i just pressed BACK twice. Something similar happens if I search for something, and then if I search the second thing and tap on the website and then press BACK, it'll go back to the first Google result I ssearched. It's been a few weeks this has been happening and the only thing that'll TEMPORARILY fix it is if I close firefox. If you need any more information I'd be happy to help you help me. Thank you!

Solved 13 292

Lost all saved passwords

Hello I am facing a problem hope you can help me. I just factory reset my phone and install firefox again with my account but it didn't access or sync all my saved passw… (read more)

Hello I am facing a problem hope you can help me. I just factory reset my phone and install firefox again with my account but it didn't access or sync all my saved password.

Please help 🙏😭.

Solved Archived 4 194

Button to disable "Thought-provoking stories" (Pocket?) missing

Hi, I want to disable the "Thought-provoking stories" shortcuts from the home / new tab page on Android. Following the other forum posts and https://support.mozilla.org/e… (read more)

Hi, I want to disable the "Thought-provoking stories" shortcuts from the home / new tab page on Android.

Following the other forum posts and https://support.mozilla.org/en-US/kb/hide-pocket-recommendations-firefox there should be a switch for "Thought-provoking stories" under Settings - Homepage - Shortcuts, but I don't see it. What can I do? Thank you for your help.


130.0 (Build #2016041319), hg-b73ccdf1f861+ GV: 130.0-20240829075237 AS: 130.0

Solved Archived 3 454

I can't sign into my account.

because a hacker hacked my Gmail account.he changed my password and phone number.he also set-up his own recovery email.and I don't have my account.he also set-up 8-digit … (read more)

because a hacker hacked my Gmail account.he changed my password and phone number.he also set-up his own recovery email.and I don't have my account.he also set-up 8-digit backup code.thisi my first account.I want this account.Gmail address is: [email address].and last password is:[password].Now what can I do?


Google user Safi Uddin.

Solved Archived 1 221

Viewing tabs is broken on Firefox nightly

I'm Firefox nightly starting several days ago when you hit the widget to view all open tabs. Previously the active tab had an indicator in this all tabs listing. Now the … (read more)

I'm Firefox nightly starting several days ago when you hit the widget to view all open tabs. Previously the active tab had an indicator in this all tabs listing. Now the active tab. For example, the tab where you're watching a YouTube video has no visual indication that that's actually the active tab. this is on Android. When you swipe down to view a widget that displays the tab that's playing the video when you click on it, it now does not take you to the tab that was running. Essentially, the active tab viewing is fundamentally broken on Firefox nightly whereas it worked prior to about a week ago

Solved Archived 1 160

using firefox to store WhatsApp passkey

I am migrating to a new phone. WhatsApp offered firefox as an option for storing its passkey. That took me to the connection and synchronisation process which the new pho… (read more)

I am migrating to a new phone. WhatsApp offered firefox as an option for storing its passkey. That took me to the connection and synchronisation process which the new phone said had failed. However all my tabs and other passwords appear to be syncing. Now selecting firefox to store the WhatsApp passkey takes me back to the failure page every time. Any idea how to restart the passkey addition to firefox process? WhatsApp won't work whilst I'm hung up in limbo between the two apps.

Locked Archived 1 314