All Products Support Forum

Thunderbird v31.4.0 Linux Mint Debian Edition 3.1.2-amd64 Cinnamon 2.0.14

When clicking on a link within an email, the system crashes and the monitor display displays jagged, diagonal lines. A cold boot is required. This can be repeated.

Same results running in Safe Mode.

Any ideas?

I am using Thunderbird version 31.7.0 and it keeps randomly crashing when usually when I try to send an e-mail. The e-mail appears to go out, but it is not copied to my send folder. I can keep it working is I use safe mode.

My Crash links are: https://crash-stats.mozilla.com/report/index/9e388085-aa3d-454c-bf55-924102150612 https://crash-stats.mozilla.com/report/index/2613f4fa-89d4-49c3-92ad-4f3292150612 https://crash-stats.mozilla.com/report/index/a5f726e5-8f62-40a9-9087-4bab92150610

Hopefully someone has an idea how to fix this. It appears every crash is for the same reason.

Thank you for your help.

Updating to version 38.1.0 Start Thunderbird, Starts up OK. Can view messages and write new emails etc OK. If I select "get messages" OR messages are accessed automatically every 5min. then the whole PC crashes. Three finger salute does not bring up task manager. Only way out is to power cycle.

Thanks in advance for your help Cheers Pete

Follows is the Help Troubleshooting info.

 Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 268c1c45-39c9-4fb8-af58-00e0c832e32
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1436862237
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17292)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11 WARP

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

I have updated to Thunderbird 38.1 running with XP Pro. Thunderbird fails/crashes every time I switch users. We have 3 account profiles and failures occur on all 3 profiles.

Crash reports cannot be sent to Mozilla as errors in transmission occur.

While Thunderbird is working it is good but the constant failures are frustrating.

The last auto upgrade included a calendar function, which I switched off as I thought this was causing the problem. But now after all the messages have downloaded, I get the usual pop-up box in the bottom right of the screen telling me I have received x messages but it only half fades in and the whole PC jams. CTR-ALT-DEL does not work and I can't switch to a different window or even click on anything in the Thunderbird screen. The only thing that I can do is hard reboot the PC and switch off the router, which allows me to start up Thunderbird without anything downloading. I am using Windows 7 and Avast as my AV. Any help would be gratefully appreciated.

Thunderbird updated automatically last week. It crashed my computer (not just the program) every time the new email notification box came up. I turned off notifications. That helped, but if my computer loses connection to the internet, Thunderbird crashes. The program is incredibly slow and unstable. When I click on an email, I end up with parts of two windows. Eventually, the system catches up and the screen looks fine. If I try to draft an email, I again get parts of two windows until it catches up.

Thunderbird has been among my all time favorite programs. I have used it for years and have never had any issues until this update. Help!

Until several weeks ago, new windows created through Javascript with window.open() worked. We could pass the new size, and other features, e.g. menubar, toolbar, etc. and they would show up. As of v.76.0 this is no longer true. The parameters are ignored. If we use no parameters, the menubar, etc. do show, but we can't control any new window features. We have not changed our programs at all, and window.open() parameters still work correctly in Chrome, Brave, Edge, etc. How do we get Firefox to recognize the window.open() parameters (again)?

Hello sir anytime password problem me I am operating problem I'm not spot the mobile operating some normal password so sir please anytime help me if I am not admission person name only worker sir please help me so I am problem password to normal password with click mistake but password reject so so please help me normal password sir any time they anytime me good luck sir

I have used Thunderbird for decades and never had this kind of problem before. It seems to be stuck in a continual loop of downloading messages and compacting folders. This creates a problem because it dominates my internet connection. How do I alleviate the situation in version 78.10.0? It also seems like it always asked if I wanted to compact before just doing it.

Dear community,

in the past, I have noticed that a few e-mails - but not all - are displayed incorrectly as plain text instead of the usual HTML-text. This means that there is no formatting involved, e.g. the font art is not correct. As it seems, the issue occurs when the standard formatting options of e-mails are used by the senders. So if nothing is changed like the font size or colour. If I look at the e-mail on different e-mail programs, everything is alright. I have already ensured that the option View > Message Body As > Original HTML is enabled.

Thanks in advance for your advice. batengo

I just downloaded Thunderbird on my new computer (HATE Windows Mail). I use gmail for my email. My mail DOES get sent out, but DOES NOT save to my SENT ITEMS folder. It starts the process, but cannot finish. It seems to get bogged down and can't complete.. How can I fix this?

Since recent updates (I'm on 91.2.1 32 bit) the gesture-scrolling (two finger drag) with my Windows 10 laptop's touchpad is much faster than before, and I'm finding it too fast to control. If this is an intentional change, can it be toggled off?

Hello, The scrolling speed of the different toolboxes in the software became much too fast with the pad on my computer (Zenbook 14"). It didn't do that before the last update. Am I the only one? I lose a lot of time every day with this bug.

Thanks :-)

• When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or IE, it prints correctly. If I scroll to the bottom of the Firefox Print Dialog window and select "Print using system dialog" it also works correctly.
• I have the zoom set to 100 and the Print Dialog paper size set to Letter, It is set to print to page width, I tried it with Scale 100 but it didn't help. I also went to about: config and checked that the paper size and scaling were set to 1.
• The the picture of the Print Preview looks exactly like should be when printed, but when it is sent to the Lexmark S505 printer the size is too large.

Since I print 50-100 individual webpages a week, I cannot use Firefox if this can't be corrected.

Thanks, Randall Win7 Pro

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofill. In Settings, the box to autofill is checked. This has worked a hundred times before, but stopped working a few months ago. How do I get the autofill to start working again?

My firefox browser is completely unable to load any tabs. The search bar works but screen remains blank after pressing enter, I have tried uninstalling and reinstalling with no change. Thank you any help

Lately, I noticed that TB is quite slow at loading messages so I looked up for a solution and found that compacting folders could help a bit. The problem is that when I tried to compact some folders TB started to write hundred of GBs to disk completely filling my ssd and ultimately failing with a 'not enough disk space error'.

I don't think this is supposed to happen. Can I fix my inbox or should I start from scratch?

Compact Now keeps popping up when I am trying to get other things done. I more often than not just cancel out of it, but it's annoying and distracting and interrupts my flow. At times, I do click on it to perform the compacting task, but them everything comes to a standstill. I can't delete messages, can't move them to other folders, can't answer emails. Nothing. I have large folders full of emails that I have kept from years ago, so it takes it a long time to finish compacting. Meanwhile, I am left stranded, unable to complete the tasks that need to be seen to. Is there any way that I can opt out of getting these compact now pop-ups? I am running Windows 7 Ultimate sp1, with Thunderbird 91.4.0 Thank you!