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  • Archived

Changing icons on bookmarks toolbar

Two weeks ago I reloaded Windows 10 because of a suspected malware infection. This required me to reload my apps. After reloading Firefox the custom icons have disappeare… (read more)

Two weeks ago I reloaded Windows 10 because of a suspected malware infection. This required me to reload my apps. After reloading Firefox the custom icons have disappeared from some, but not all of the toolbar menu items. Why? Rather, a little globe appears, which I'm guessing is a default icon. -- Why did some of the icons disappear while others did not? -- How do I remove the "little globes" as they're just taking up space and have no meaning -- Where do the custom items come from?

Asked by chezphyl 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Dark theme on about:home page will not hold; "protected by browser"?

For years, the dark theme I used would apply to all pages, including about:newtab and about:home. About a month ago, this stopped happening, and regardless of choosing a… (read more)

For years, the dark theme I used would apply to all pages, including about:newtab and about:home. About a month ago, this stopped happening, and regardless of choosing a theme that turns the background of the about:home page dark, it reverts to a white background the next time the browser is started.

I also use an add-on called Dark Reader, which gives me some control over the background of most websites. This extension is where the information that the about:home page is "protected by browser". I have not tried disabling Dark Reader, yet.

On the Firefox Options page, under the Home tab, under New Windows and Tabs, the options for "New tabs" include only two (2) choices: Firefox Home (default), or Blank Page. The dark background works (i.e., sticks, holds, stays) on the blank page, but does not work for the Firefox Home (default), which is what I have chosen and prefer. I choose only Top Sites on the Firefox Home Content settings, which are displayed below the "New tabs" settings described above.

Any help in restoring the dark (or consistent theme color) to the Firefox Home or about:home page will be greatly appreciated. Thank you!

Asked by m_wheeler1121 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My email address is in use by another Firefox account user?

I just tried to add a secondary email address to my Firefox account and get an error message stating that this email address is in use by another Firefox account user (al… (read more)

I just tried to add a secondary email address to my Firefox account and get an error message stating that this email address is in use by another Firefox account user (already verified by another user).

Is there a way of finding out which account it is registered to? I can't recall ever using this email address in Firefox before?

Thanks

Asked by Grant Prowse 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

FINDING A NEW FOLDER

When I create a new folder in Firefox, it disappears. Where are they. When there were few, they would show up at the bottom of the bookmarks. Now, there is nothing there.… (read more)

When I create a new folder in Firefox, it disappears. Where are they. When there were few, they would show up at the bottom of the bookmarks. Now, there is nothing there.

ALSO - How can I decide where a new folder goes?

Thank you

Asked by idaho70 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

opening uncommanded windows

As of today, no change to Firefox, it tries to open what appears a speed dial item in a new window. This is being done without any input from me. If I hover over task bar… (read more)

As of today, no change to Firefox, it tries to open what appears a speed dial item in a new window. This is being done without any input from me. If I hover over task bar and close new window a new different one tries to open.

Asked by BlueAngell 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bitdefender blocked a firefox connection due to "unmatching security certificate"

I have had this message from Bitdefender numerous times: "firefox.exe attempted to establish a connection relying on an unmatching security certificate to push.services.m… (read more)

I have had this message from Bitdefender numerous times: "firefox.exe attempted to establish a connection relying on an unmatching security certificate to push.services.mozilla.com. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one." What does this mean & what should I do about it?

Asked by C R Tate 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I need help with reseting my master password...

Ok so i made a master password for my account a while ago. And long story short i forgot it. So i went to the page where you can reset the master password and i did exact… (read more)

Ok so i made a master password for my account a while ago. And long story short i forgot it. So i went to the page where you can reset the master password and i did exactly what it told me but it keeps taking me back to the page giving me the link and instructions whenever i go to the link and press enter. Please help.

Asked by LlamaBoiq 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Mozilla is not allowing to visit and download files from wetransfer.com

Hi! Good Evening! I've received a mail from one of my client through wetransfer.com. Currently Mozilla is not allowing to visit and download files from wetransfer.com Ple… (read more)

Hi! Good Evening!

I've received a mail from one of my client through wetransfer.com. Currently Mozilla is not allowing to visit and download files from wetransfer.com

Please Help.

Asked by Arunvm 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

I just did a refresh and now Thunderbird says it can't load XPCOM

Sounds weird, but it sorta makes sense because while Firefox was hung up, I could open up Thunderbird but would get a message about a script (related to Chrome?) slowing … (read more)

Sounds weird, but it sorta makes sense because while Firefox was hung up, I could open up Thunderbird but would get a message about a script (related to Chrome?) slowing the process down. Now, since the refresh, I can't open Thunderbird, and I get the message about XPCOM instead. I'm gonna need help walking through this....when I was in college, the computer sci majors were learning to program with keypunch.

Asked by LaBecque 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

is encrypted passwords are saved in "saved logins" without using master password

hello. i use firefox in my personal computer and nobody access this pc. i want know the passwords that saved is encrypted? i don't want to use the master password. if my … (read more)

hello. i use firefox in my personal computer and nobody access this pc. i want know the passwords that saved is encrypted? i don't want to use the master password. if my firefox data hacked through internet, it may anyone see my passwords?? thanks

Asked by Milad 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

website not loading completely

hey there... i have been using firefox previously for the past 3 months. then i uninstalled it as it was not loading the captchas properly. then after a month, due to the… (read more)

hey there... i have been using firefox previously for the past 3 months. then i uninstalled it as it was not loading the captchas properly. then after a month, due to the amazing privacy it offers, i couldn't resist but to install it again. after the installation, i tried opening google news (i am not trying to promote any sites via this query) it opened absolutely fine but when i tried clicking one of the headlines, it opened a new tab but failed to load any contents. I tried to open another headline in google news and it showed the same result. I even restored firefox but the problem persists. Please rectify this issue .


P.S. Websites like youtube, yahoo etc are opening.

I have added images for convenience

the first image shows that google news is loading completely but as soon as i click the first headline, it fails to load the complete page as shown in the second screenshot

Asked by MASKED_MAN 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Facebook will not load on my laptop. Windows 10, Firefox 76. Emptied cookies, cache, history.

Facebook used to be ok, now stubbornly refuses to open. Acer Laptop, Windows 10, Firefox 76. Have emptied cache, cookies, history file, and pretty much everything. Nothin… (read more)

Facebook used to be ok, now stubbornly refuses to open. Acer Laptop, Windows 10, Firefox 76. Have emptied cache, cookies, history file, and pretty much everything. Nothing has any effect. When I seek to log in, I get message saying 'The page isn't redirecting properly' An error occurred during a connection to accept cookies. This problem can sometimes be caused by disabling or refusing to accept cookies. Have tried to access Facebook using Edge, but get caught up in an endless loop. Is there something wrong with Laptop? I can access facebook on my mobile using Firefox. Any help appreciated. Cheers Chris

Asked by chris227 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

subtitle picture in picture

hello, What's a pity with this video overlay option is that the subtitle does not accompany the overlay but remains in the original page. What would be interesting is to… (read more)

hello,

What's a pity with this video overlay option is that the subtitle does not accompany the overlay but remains in the original page.

What would be interesting is to have the subtitle accompanying the detached window.

Do you think it's feasible to recover both the video and the subtitle in the main window?

Asked by Agasthène 1 year ago

Last reply by TyDraniu 1 year ago