All Products Support Forum

Hi there,

Up until ffox 70 I didn't have this problem, it started with version 76 & up...

Here's what happens: 1)I get an email from PC Optimum (grocery store I am a customer of) -

- noreply@email.pcoptimum.ca

2) clicking on: https://click.email.pcoptimum.ca/?qs=2d2b4e47c1fbdecb4847ed901375a5356c01e450da6c24dfef93b8f83261bc82d8483a0685188936e2448cc0228bf0f7f87ff7f71d4f391d1f6a5644dddff217 used to take me here(3)

3) https://www.pcoptimum.ca/login?utm_campaign=PCO-WeeklyRegularPOINTS_May&utm_medium=LD_em&utm_source=sfmc-marketing&utm_term=na&utm_content=na_na_na_na_na

Now I'm being taken to: https://accounts.pcid.ca/login and I can't login anymore, I get the message: oops something went wrong, try later.

I now have to use the old Internet Explore 11 to be able to login in my acct with PC Optimum.

Any useful feedback? Thank you

I believe the last Firefox "update" messed up my user names and passwords. I have tried to log in to pay two bills on line this morning and both times I couldn't log in. The box with the user name and/or password had black marks over them.

I'm using Firefox 77.0 (32bit) as my default browser with Windows 7 My problem today is that I am unable to login at this service: http://iptv-north-west.com/webplayer/ ...although I have been able to login there previously with Firefox and I can still login there today using various other browsers (specifically Opera and a browser that arrived uninvited from Avast that I haven't bothered uninstalling yet). I can also login on an old Windows XP PC using an elderly Firefox there. It's annoying to see all these other browsers working as usual - but not my up-to-date Firefox 77.0 - which is my longstanding browser of choice.

Rod Fielding rod@zen.co.uk

when viewing movies on the site,https://premier.one/ a white vertical bar will appear on the right, I checked in the chrome browser and the player works correctly.

https://premier.one/show/27/season/8/video/f57ab67546e6c4ef0288508ff75fe344

There are certain apps where page caching is an undesirable feature. Whatsapp for Web is one example because it depends on the connected device and information from the same. However I feel Firefox heavily caches those pages and multiple shift reloads are required to invalidate those cached entries.

Hi, I've got a problem with sound with few websites. I'm using 2 sound devices, my headset and my 2nd TV screen which have speakers. For example I got problem with twitter and google translator. When I try to play a sound from both of these sites when I'm using my headset as my default sound output, it doesn't work, there is no sound at all but when I change to my TV screen it plays these sounds. I have no problem with youtube, netlfix or other steaming platforms. I've just noticed that problem with these 2 websites, I don't know about other websites. Oh, and on 9gag I got similar problem but not every video is without sound, some of them has a sound and some of them hasn't. My device is set to default as in attached image.

I am now getting extremely slow response from weather.com when requesting radar images. It takes over 30 seconds for the page to load. The same page on Safari loads in a few seconds. Also, a Firefox process drives one CPU core to 100% busy for the duration of the load. This something that must have degraded in the last several updates. I'm using Firefox 77.0.1 (64-bit) on macOS. Any one else have this trouble?

This happens in Facebook when I try to play a game: "The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (fb-messenger) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address."

When I try to load the sleepiq web site I get this: https://sleepiq.sleepnumber.com/#/ and a blue screen. When I load the same website from Chrome I get this: https://sleepiq.sleepnumber.com/#/dashboard/sleep, and the page loads. Safari is the same as Chrome, I get the information I'm looking for. As Firefox is my default browser I'd like to be able to fix this problem.

Since Firefox 73 was released I noticed after upgrading that Firefox became insanely slow on a significant number of websites. For example youtube.com or finance.yahoo.com were really slow at loading compared to Firefox 72. CPU usage on one of my cores goes very high.

This page for example would load the main screen fairly quick then it would stall while it loads all the stock widgets on the page which it doesn't do with Firefox 72 :

https://finance.yahoo.com/quote/SPLK

In general I've noticed an overall loading sluggishness even with simple pages like google.com etc. Just not as snappy to load.

In all cases Firefox 72 and Chrome work fast and snappy. Tried Firefox 73 and Firefox 76+ and they run awful.

When I first noticed the issue back when Firefox73 was released, I gave up and rolled back to a Firefox 72 backup and thought it was probably a bug that would be sorted later. Tried again today with Firefox 76 and I still have the same issue so I have had to roll back to Firefox 72 again.

Things I have tried that have NOT helped :

Disabled all addons/extensions Set Default Theme Disabled DNS over HTTPS Cleared cache/cookies Deleted content-prefs.sqlite Disabled hardware acceleration Tried different values for content process limit Disabled smooth scrolling

Can anyone help please or am I going to be stuck on Firefox 72 forever?

Thanks.

I keep getting SECURE CONNECTION FAILED trying to sign in to my Gmail Email account. It was fine yesterday. Everything else (websites etc) I can accesson Firefox Browser.

HOW CAN I SORT THIS?

Hi, Since I've updated to Firefox 79 beta I can't access my university campus website. It worked until Firefox 78 and it works with latest Chrome and Edge, but not in Firefox 79 beta and nightly.

The error is: "Website will not allow Firefox to display the page if another site has embedded it": https://support.mozilla.org/ca/kb/xframe-neterror-page?as=u&utm_source=inproduct

Is it a bug or a "feature"? UOC is one of the biggest online university of Spain, it will be a "disaster" if students can't access it with Firefox.

I can explain you how to reproduce it because it's the private area and you need student credentials to enter, but the login website is: http://cv.uoc.edu

In the console I can see some errors like this: Cookie “example” will be soon treated as cross-site cookie against “http://cv.uoc.edu/rb/inici/plin/fonts/icons.woff?cc152853f8bb07259fb3eb89b6fbfee7” because the scheme does not match.

The Doki Doki Live site won't load any live stream. I've tried Chrome, the old Edge, the new Edge and Brave. They all load everything with no problem, but that particular site on Firefox won't load up the live broadcasts, but will load a video there. I've refreshed the browser, uninstalled and reinstalled it and nothing works. I am using the latest version of 78.0.2

Whenever I try to log into my energy company, and enter my username and password, when I click submit, is just sits there. I will not go any further. Other browsers are fine.

https://identity.sse.co.uk/login?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3Dmysseidentity%26redirect_uri%3Dhttps%253A%252F%252Fmy.sse.co.uk%252Fyour-account%252Fsignin-callback%26response_type%3Dcode%26scope%3Dopenid%2520profile%26state%3D137d05515b5a458093f0873b6f0e05ca%26code_challenge%3DmeoZ-xzPTC72paA8WZ4rBuDZa_MYmNbSidBgHX26oeM%26code_challenge_method%3DS256%26response_mode%3Dquery

Any help appriciated.

After Firefox updated, I can no longer access www.apple.com. This is the error I get now:

Blocked by X-Frame-Options Policy

An error occurred during a connection to idmsa.apple.com.

Firefox prevented this page from loading in this context because the page has an X-Frame-Options policy that disallows it.

Can anyone tell me how to fix this issue as soon as possible. Thank You.