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  • Archived

Download failure

When trying to download update I get the following on Windows 7- XML Parsing Error: undefined entity Location: chrome://mozapps/content/edownloads/unknown Content Type.x… (read more)

When trying to download update I get the following on Windows 7-

XML Parsing Error: undefined entity

Location: chrome://mozapps/content/edownloads/unknown Content Type.xul Line Number 79, Column 54:

<description id="settingsChange" hidden="true">&settingsChangeOptions.label;</description>

Asked by Chuck 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Disable Updates, make old addons work again, stop hitting hard memory limit

what is it so hard to disable updates and stop your releases and keep my profile and addons. I had enough of your browser as with every update more things go wrong, missi… (read more)

what is it so hard to disable updates and stop your releases and keep my profile and addons. I had enough of your browser as with every update more things go wrong, missing or disabled. I just want to use the internet with the old addons I donw want any of your new features crap. With 8GB or ram your last browser fails to stop freezing my computer with your ram usage and process limit. I use basically the same addons and scripts as with FIrefox 52 and everything fails to work now. I hope someone can make a usable browser that does the simple things that I want and not have to deal with this again.

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by zh0so 1 year ago

Last reply by Chris Ilias 1 year ago

  • Archived

Firefox Updates & Merging Info.

Every time there is a Firefox Update, I end up going back to the previous shortcut on my desktop to find my bookmarks, passwords, etc. Please advise, as I delay doing upd… (read more)

Every time there is a Firefox Update, I end up going back to the previous shortcut on my desktop to find my bookmarks, passwords, etc. Please advise, as I delay doing updates for this reason. Very frustrated!

Asked by pamsfeed 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Firefox Maximized window blocks Windows task bar from use

Firefox Maximized window blocks Windows task bar from being accessed. Have to downsize the window to reveal desktop in order to use the task bar. Does not matter if in sa… (read more)

Firefox Maximized window blocks Windows task bar from being accessed. Have to downsize the window to reveal desktop in order to use the task bar. Does not matter if in safe mode, scrubbed all settings and new install of firefox does not change the behavior.

Asked by don544 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

How to stop Firefox from opening on computer startup?

I've checked the "Startup" on my laptop and Mozilla nor Firefox are listed, yet Firefox still opens whenever the computer starts up. I even close down Firefox before shu… (read more)

I've checked the "Startup" on my laptop and Mozilla nor Firefox are listed, yet Firefox still opens whenever the computer starts up. I even close down Firefox before shutting down the laptop. Help please :)

Asked by terryflorida4 2 years ago

Last reply by astratton 1 year ago

  • Archived

preferences don't save

I have tried everything from the help articles but my preferences won't save no matter what I do. It has always worked for me and with this new laptop it never does. Just… (read more)

I have tried everything from the help articles but my preferences won't save no matter what I do. It has always worked for me and with this new laptop it never does. Just really tired of dealing with this issue, ready to junk firefox and try a different browser.

Asked by jjgood16 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Sorry. We’ve locked your account.

I'm trying to sync my firefox account but everytime it appears, I have already did what it ask me to do in "Firefox Sync Verification Email FAQs" what do I do now? I need… (read more)

I'm trying to sync my firefox account but everytime it appears, I have already did what it ask me to do in "Firefox Sync Verification Email FAQs" what do I do now? I need my bookmarks, GOD PLEASE.

Asked by denielt 2 years ago

Last reply by gwh74137 1 year ago

  • Archived

Recently, my Windows 10 Firefox will not play internet audio although it works in Linux and other browsers work in Windows.

Firefox in Windows 10 will not play any audio produced from sites on the internet. Firefox internet audio works fine when I boot into Linux. All other browser that I us… (read more)

Firefox in Windows 10 will not play any audio produced from sites on the internet. Firefox internet audio works fine when I boot into Linux. All other browser that I use, Chrome, Opera, Windows (whatever it is called, I rarely use it) present no internet audio problems. Firefox is my default browser in both OSs, but I will have to move to an alternate until I can get this issue resolved. Thanks.

Asked by carusoswi 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Lost All My Bookmarks - Can't find any restore !! Please HELP. Been spending hours unsuccessfully.

Recently I have been having issues with my laptop. So, I decided to set my Windows 10 laptop back to factory settings. After the successful factory settings, I downloaded… (read more)

Recently I have been having issues with my laptop. So, I decided to set my Windows 10 laptop back to factory settings. After the successful factory settings, I downloaded the latest version of Firefox and tried logging into my Firefox account. For some odd reason, it wouldn't recognize my login username and password. So, I tried to reset my password. After resetting my password, I managed to log into my Firefox account but all my bookmarks disappeared. I tried to restore but all I see is today's date and no other previous restore (see screenshot).

I am extremely exhausted trying to figure out a way to get back my bookmarks as it has many years of bookmarks that I need to use back.

I would appreciate any help on this matter.

Asked by Murad Karimi 2 years ago

Last reply by gwo.viral 1 year ago

  • Archived

Firefox is not loading any pages and not even option(settings page) after upgrading to v72 on Windows Server 2008 R2

We have upgraded Mozilla Firefox v72 64Bit on Windows Server 2008 R2 and found that none of the pages are loading. Even Option(Settings) is not opening. It shows blank pa… (read more)

We have upgraded Mozilla Firefox v72 64Bit on Windows Server 2008 R2 and found that none of the pages are loading. Even Option(Settings) is not opening. It shows blank page. Tried re-installation, restart of system and nothing works.

Asked by Veerapandiyan Samikannu 2 years ago

Last reply by EarthBoundX5 1 year ago

  • Archived

Firefox with adobe flash player

Hi Team, As a concern,we want to enquire that since our company has its own product which uses Flash technology but its been known now that firefox will not suppport adob… (read more)

Hi Team,

As a concern,we want to enquire that since our company has its own product which uses Flash technology but its been known now that firefox will not suppport adobe flash player after 2020. So if we save and continue to use an oder version of firefox(with autoupdate off),will it allow to continue usage of Adobe Flash Player after 2020? Please confirm the same or any other workaround so that adobe flash player can be used within firefox after 2020 as well.

Thanks

Asked by seemapruthi24 2 years ago

Last reply by Danny Colin 1 year ago

  • Archived

What is the proper procedure for reporting malicious links in Firefox Send?

I tried to post this question in the correct forum, but there is no option to choose Firefox Send as a product when asking a question. The Firefox Send forum at https://s… (read more)

I tried to post this question in the correct forum, but there is no option to choose Firefox Send as a product when asking a question. The Firefox Send forum at https://support.mozilla.org/en-US/questions/firefox-send appears to be empty and I didn't see a way to post there directly.

An email account at my school district was recently compromised and had sent out 122 malicious phishing links via Firefox Send before we stopped it and took control of the account back. I have the list of malicious Firefox Send links and I'd like to share them with the proper people at Mozilla so something can be done.

The files are all password-protected archives (I know the passwords) that contain malicious VBS files which have their code heavily obfuscated. I haven't yet tried to figure out what the VB scripts do - I was hoping a cyber security professional would be willing to take a look.

Someone please contact me so I can at least try to get the files taken down.

If I were to make a feature request for Firefox Send, it would be to add a button to report a file as malicious.

Asked by Brian G 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Restore Previous Session not working - or, not properly at least

OK, I was using a very old version of firefox previously and restore previous session worked perfectly. If my computer crashed, when I rebooted it, the "trouble finding p… (read more)

OK, I was using a very old version of firefox previously and restore previous session worked perfectly. If my computer crashed, when I rebooted it, the "trouble finding pages" message came up, click to restore session, and everything came back.

Then.... I upgraded to version 72.0.2 (64 bit)

Session restore no longer works, or at least not the way it should be working.

If I had say 20 windows open when the computer crashed, when I finish a reboot and start Firefox, I get the "trouble finding pages" message, and I click to restore session as before.

Anywhere from 2 to maybe 5 windows will restore. The rest are gone.

I suspect it has to do with the fact that there were now multiple "instances" of firefox running in the task manager, and what's happening is that it's restoring the windows in ONE of those previous instances, but not all of them.

It gives me the impression that the session restore function isn't tracking all the windows open in all those separate instances, but rather it's only tracking one instance.


Any assistance would be appreciated.

Asked by Magelord 1 year ago

Last reply by jscher2000 - Support Volunteer 12 months ago

  • Archived

How can I change the font size of tabs and menu?

I used to use Theme & Font Size Changer and was able to change the fonts to large and bold so I could read them. Now it doesn't work because of Firefox "upgrades". … (read more)

I used to use Theme & Font Size Changer and was able to change the fonts to large and bold so I could read them. Now it doesn't work because of Firefox "upgrades". There really should be an easier way to change fonts, both sizes and colors, because not everyone is 20 years old with great eyesight. Is there a fairly easy way to do this? I'll even take a not-so-easy way if it works.

BTW, I've used "Firefox Colors" and it does make it a bit easier, but I really need to be able to increase the size of the text AND bold it.

Asked by rosawood 2 years ago

Last reply by wdg.photo 1 year ago

  • Archived

Saving Web pages as PDF - add-ins do not work properly - can we please have a native option like Chrome |?

Have tried a ton of add-ins to be able to save a web page with searchable text as a searchable PDF, complete with the images displayed on the page, and the links shown. S… (read more)

Have tried a ton of add-ins to be able to save a web page with searchable text as a searchable PDF, complete with the images displayed on the page, and the links shown. So far I have not found a single add-in that creates searchable text from all the (searchable) text that is displayed on the web page, and all the images, and all the links. Some give a pdf output that includes all the text but not all of it is selectable or searchable. Some do give searchable text but do not display the images. I have even tried the option of using several different print to pdf virtual drivers, and all of them behave similarly, with one issue or the other.

This is a basic requirement, and it needs to work. So far, the only thing that works is a chrome=based brpwser using the native save to pdf function. (The pdf print drivers do not work with the chrome browser either - they produce the same problems as using Firefox.) I am flagging this so some kind person on the forum can step up to the mark - for finding or creating something that works. (FF latest). The solution needs to work without any third party servers - just the good ol' browser !

Thanks

Asked by Hello567 1 year ago

Last reply by eberger5 1 year ago

  • Archived

Differences in Firefox Versions

Hi Everyone, For personal reasons I run FF version 72.0.2. I have a subscription to Britbox (UK) which has run without difficulty for two years now --- until recently, w… (read more)

Hi Everyone, For personal reasons I run FF version 72.0.2. I have a subscription to Britbox (UK) which has run without difficulty for two years now --- until recently, when it stopped for no apparent reason and displayed the error message shown in the attached image. Britbox Tech Support is, to say the least - useless, and I have been unable to extract anything useful from them for the past few weeks. Today, however, I got a (speculative) message saying that if I upgraded my FF version to the latest - things would be fine again. Strange, as they have been insisting I change to Chrome until today. Can anyone support their advice? i.e. Is there anything in version upgrades from 72.0.2 which might have affected viewing? Thank you. Ian

Asked by Ian 10 months ago

Last reply by cor-el 10 months ago