Can't make Firefox the default browser on Win10

I made the mistake of installing Norton Private Browser on my Win10 laptop, and it took over the browser extensions as the default program. I tried making Firefox the def… (read more)

I made the mistake of installing Norton Private Browser on my Win10 laptop, and it took over the browser extensions as the default program. I tried making Firefox the default browser again and Windows took me to the Settings menu. Firefox is no longer in the list of browsers. Is there a way to fix this situation? Thanks.

Asked by Curtis Hoffmann 1 week ago

Last reply by Curtis Hoffmann 6 days ago

videos won't play

I always have trouble playing videos unless I restart Firefox. Today (3/22) I received notice that Firefox had been updated. Now I can't play videos even when I restart F… (read more)

I always have trouble playing videos unless I restart Firefox. Today (3/22) I received notice that Firefox had been updated. Now I can't play videos even when I restart Firefox.

Asked by pammcg 6 days ago

Mozilla password function no longer identifies Capital One login page.

I'm not entirely certain what to list this under... Mozilla Firefox updated a few weeks ago, not entirely certain which version started this issue. However, in the past, … (read more)

I'm not entirely certain what to list this under... Mozilla Firefox updated a few weeks ago, not entirely certain which version started this issue. However, in the past, when I go to log into my Capital One app on iOS, the password function with Firefox on my iOS keyboard would automatically identify the Capital One login page through the app, and suggest my Capital One password accordingly.

Nowadays, after whichever update it was, now I have to type Capital One into the search bar for the password function. The password page also doesn't come up on dark mode, even though it did in the past, and my system settings are set to have everything in dark mode. Therefore, I'm wondering if it is user error or some thing that needs to be fixed on the back end.

Uninstalled and reinstalled both the Capital One and the Firefox app, as well as restarting my phone (iPhone 13). Nothing has changed. Thanks for your help.

Asked by hanque 6 days ago

WidevineCDM crashes on netflix and other streaming sites

Hello, Seems this WidevineCdm keeps crashing all the time for me when trying to view Netflix or other streaming sites, guessing it has something to do with DRM? Crash I… (read more)

Hello,

Seems this WidevineCdm keeps crashing all the time for me when trying to view Netflix or other streaming sites, guessing it has something to do with DRM?

Crash ID: 48af8e1f-52bb-4129-8cbc-4dba80240321 protector64.dll | <unknown in ntdll.pdb>

Not so savvy with this so any help finding the cause is greatly appreciated.

Best regards

Asked by Jarrot 1 week ago

Last reply by Jarrot 6 days ago

Firefox Functionality Issues

Dear FF/Mozilla: I've experienced a number of issues where I'm unable to do banking transactions using the FF browser. In one case, Wells Fargo bill pay does not work (… (read more)

Dear FF/Mozilla:

I've experienced a number of issues where I'm unable to do banking transactions using the FF browser. In one case, Wells Fargo bill pay does not work (but works fine with MS Edge); in another case, an international money link payment to a vendor in the UK would not go through using Firefox (but did first time with MS Edge). In yet another case, Firefox won't load webpage photos for items for sale on the site www.telescope.com - the page loads with descriptions but photos would not load (I just tried it and, nada). This remains the case even after my VPN is disconnected.

I've used FF for several years now without too much trouble but with this ongoing non-functionality of FF, I'm tempted to migrate to MS Edge or a browser that is supported more widely.

Any help or advice? Thanks, Blaine

Asked by Snowbrain 3 months ago

Last reply by Snowbrain 6 days ago

getting email

I am not receiving my email. When I try to, I am told to enter password. Even when creating a new password, I continue to get the same request to enter my password. I don… (read more)

I am not receiving my email. When I try to, I am told to enter password. Even when creating a new password, I continue to get the same request to enter my password. I don't know how to get out of this predicament. Need help!

Asked by bqm70 6 days ago

History will not erase

I have tried erasing my browser history, cookies, etc. from the history tab and also from inside settings. However, the history is still intact. Looking for some help, I … (read more)

I have tried erasing my browser history, cookies, etc. from the history tab and also from inside settings. However, the history is still intact. Looking for some help, I think it may be a bug. Thanks

Asked by dnylrq 6 days ago

Disable ctrl+i opening page info window

The "page info" window showed up when I used ctrl+i to italicize something in a blog post. This has never happened before. I assume I did something to "enable" it, beca… (read more)

The "page info" window showed up when I used ctrl+i to italicize something in a blog post. This has never happened before.

I assume I did something to "enable" it, because right before that I had been typing looking at the screen and not the keys and felt/saw my hands going wonky, but I'm not sure what on earth I did! I asked a friend about it and they said it just seemed like an issue of the browser and website commands fighting, but they weren't sure what to do about it.

Thanks for any insight!

Asked by qho2001 6 days ago

Last reply by qho2001 6 days ago

Cannot switch accounts on X/Twitter

I have three accounts on X/Twitter that I frequently have to switch between. I've just recently migrated to Firefox, but I've found that I cannot switch between these acc… (read more)

I have three accounts on X/Twitter that I frequently have to switch between. I've just recently migrated to Firefox, but I've found that I cannot switch between these accounts. Whenever I click on another account in the account switcher, it stays on the account I am currently logged into.

Attempted solutions:

  • Refreshed Firefox (temporary fix)
  • Uninstalled uBlock Origin (temporary fix)
  • Uninstalled all extensions (temporary fix)
  • Clear cache/cookies
  • Troubleshoot mode

Asked by blixys 1 week ago

Last reply by blixys 6 days ago

Thunderbird 115.9.0 - all emails from all folders missing

After overnight automatic update to Thunderbird 115.9.0, all my emails are missing... inbox & local folders are visible, but all are empty... I'm running Windows 10..… (read more)

After overnight automatic update to Thunderbird 115.9.0, all my emails are missing... inbox & local folders are visible, but all are empty... I'm running Windows 10... with POP server... since the update, I received a couple of new emails in my inbox... I moved one of them to a local folder, where it also disappeared... Help please!

Asked by kbgoodtogo313 1 week ago

Last reply by kbgoodtogo313 6 days ago

Tabs crashing after an unknown period of time

I have a very annoying issue. I am on the Firefox ESR version which is deployed via Intune. I am on the latest 115.9.0 and on Windows 11 22H2 After a certain period of… (read more)

I have a very annoying issue.

I am on the Firefox ESR version which is deployed via Intune. I am on the latest 115.9.0 and on Windows 11 22H2

After a certain period of time (never took note of it sadly) tabs start crashing and keep crashing. The only way to fix this issue is to terminate firefox via task manager and relaunch.

What is the best way to start investigating this and try to understand what is causing the tab crashes.

Asked by Eagles 6 days ago

power cony

Dear team, 1) thanks for your work! 2) I can observe a quite important problem which could make me uninstall the app. Mozilla is now draining much power, even while not … (read more)

Dear team, 1) thanks for your work! 2) I can observe a quite important problem which could make me uninstall the app. Mozilla is now draining much power, even while not using it (e.g. at night where I can monitor the problem). I can observe that since I switched to a pixel 8 phone. (Which has itself a poor living battery). The phone can hardly survive a day and a night without being charged. And when charged on everything. It can loose up to 30% battery until the morning. Another phone could be 5%. What really strange is android show me that during that period of time Mozilla was responsible for 90% of this leakage. I had sync enabled.(Tabs, history and bookmarks) I removed it, but the leaked percentage of Mozilla at night stays around 70%.

Asked by mickael.gachon.it 6 days ago

Warning on Mac but not on iPhone

A friend posted a link in our WhatsApp chat about free flights. I went to access it via my Mac, but FF immediately showed a warning message. However I was able to clink o… (read more)

A friend posted a link in our WhatsApp chat about free flights. I went to access it via my Mac, but FF immediately showed a warning message. However I was able to clink on the link via my iPhone. Why did I not get the same warning message on the phone?

I really wish I had taken a screenshot. Time to learn!

Asked by redcyclist 6 days ago

Video player issue

All video players on websites will, if viewed in full screen, close the firefox app on my android device. The app gets minimized and can be opened back, but all pages bec… (read more)

All video players on websites will, if viewed in full screen, close the firefox app on my android device. The app gets minimized and can be opened back, but all pages become bugged then and appear in half the page only, links cannot be copied either, the page will only work partially when my phone is held horizontally. This issue happens with or without auto-rotate enabled. The bug most often happens as soon as I set a video on full-screen, but can happen while the video is playing also. I tried disabling all of my add-ons and the bug still persists(I will attach a photo of my addon list). Here is a video of the bug after the app closed and I reopened it.

https://youtube.com/shorts/8dlWJHTrsOA?feature=share

Asked by mitricas.d 6 days ago

Thunderbird emails with attachments not sending

A few days ago emails with attachments (pdf, jpeg), and of various sizes, stopped sending (timed out). The problem appears to only exist when I send from my desktop, not … (read more)

A few days ago emails with attachments (pdf, jpeg), and of various sizes, stopped sending (timed out). The problem appears to only exist when I send from my desktop, not using webmail. All had been working fine prior to a few days ago. Emails without attachments send fine. Incoming emails (with and without attachments are also fine). I have had several discussions with my internet service provider who claim there is no issue at their end. I have checked my account/server settings in Thunderbird and all seems correct there. I'm using the POP mail server, if that is relevant. Any thoughts or suggestions welcome. Not being able to send emails with attachments if a major impediment.

Asked by grantdixon 6 days ago

Last reply by grantdixon 6 days ago

2FA security

I am an 84-year-old newbie! I have enabled 2 FA. But... when I click on Firefox in the taskbar F/fox opens and I can access all the bookmarks in the bookmark bar without… (read more)

I am an 84-year-old newbie! I have enabled 2 FA. But... when I click on Firefox in the taskbar F/fox opens and I can access all the bookmarks in the bookmark bar without any more security.

When does the 2FA come into this?

Asked by Chris Arme 6 days ago

Firefox closes all tabs when I click on a new link on mail or address icon on mac

I noticed that a couple of times when I click on an external link on a mail or a bookmarked site as icon on my mac, Firefox closes all the tabs and open that link in a ne… (read more)

I noticed that a couple of times when I click on an external link on a mail or a bookmarked site as icon on my mac, Firefox closes all the tabs and open that link in a new window, so I lose all the tabs and address... Sometime I have more than 30 tabs open and i't difficult to reopen all from history. What happen? Why? I can't see also the "restore last session" command into History menu. Can be fix it? Thank you.

Federico

Asked by Federico Imac 6 days ago