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  • Archived

Firefox has deleted all my extension data/settings after update

I just installed the latest Firefox update (67) and when the browser restarted I noticed no web pages were loading. It turned out this was because my uBlock Origin and uM… (read more)

I just installed the latest Firefox update (67) and when the browser restarted I noticed no web pages were loading. It turned out this was because my uBlock Origin and uMatrix extensions had been completely cleared of ALL data, including their default/pre-defined rules.

All of my extensions data seems to have been cleared. The extensions are still installed, but their settings/data are completely gone.

This is EXTREMELY frustrating.

Does Firefox make backups or anything before it attempts an update? Is my extension data/settings recoverable somehow?

Come on, Mozilla, what are you doing to Firefox recently?!

Asked by wonka 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

White box at the top of youtube full screen

Earlier today I tried to full screen youtube and It wouldn't work. I saw some suggestions on here saying delete cookies so I did and now it full screens, however the vide… (read more)

Earlier today I tried to full screen youtube and It wouldn't work. I saw some suggestions on here saying delete cookies so I did and now it full screens, however the video is partway down the screen and above it is an empty white box. I've tried restarting in safe mode and deleting cookies again and neither of those worked. i'm having no issues in other browsers so I have no idea what could be causing it.

Asked by VConfused 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My browser tabs are showing as browser windowns

Hello, From a month or so, my mozilla Browser tabs are showing as browser windows. For better understanding please check the attached image. As you can see in the image, … (read more)

Hello,

From a month or so, my mozilla Browser tabs are showing as browser windows. For better understanding please check the attached image.

As you can see in the image, when I hover over the Mozilla icon on the taskbar the browser is showing as there are 4 windows are open but they are just tabs.

The same mozila is sycn in 2 of my computers which is showing the issue. I have another computer with different email and the browser is working fine there. Is there any setting that I missed here?

Looking forward for a positive response.

Thank you.

Asked by soumendra 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

can't sign in. Phone was wiped along with 2FA codes

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting th… (read more)

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes.

Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

Asked by needshelp0 1 year ago

Last reply by cor-el 1 year ago

  • Archived

We block the ability to download add-ons. We need to get an add-on for Thycotic Secret Server. Is there a stand-alone add-on that I could download?

We need to download and install an Add-on for Secret Server but due to a Security Policy we cannot download directly from Mozilla. I would like to know if there is an add… (read more)

We need to download and install an Add-on for Secret Server but due to a Security Policy we cannot download directly from Mozilla. I would like to know if there is an add-on that I could download off-line and install to my Firefox instance?

Asked by mrmac46 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

I have tried numerous times so why won't firefox clear my browsing history?

I am totally at a loss as I cannot seem to get the browser history to clear. I have been using firefox for years and have never encountered this issue. I have scanned wit… (read more)

I am totally at a loss as I cannot seem to get the browser history to clear. I have been using firefox for years and have never encountered this issue. I have scanned with my virus program and malwarebytes and nothing seems to help.

Thanks for any help offered.

Asked by imonthedrums 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

After the latest update (today) my Easy Youtube Video Downloader Express Add-on is not working AGAIN!

I have a 64-bit HP laptop, running Windows 10 Home, with 12 gig memory, and 2T hard drive. Is this going to be an ongoing problem every time Firefox installs an Update???… (read more)

I have a 64-bit HP laptop, running Windows 10 Home, with 12 gig memory, and 2T hard drive.

Is this going to be an ongoing problem every time Firefox installs an Update???? I have better things to do with my time than beat my head against a wall with these SAME continual problems.

I went to your support page (it also shows at the top of this page) and it sent me to a URL that was supposed to fix this problem and I installed that version. Mozilla Firefox 67.0 (x64 en-US) I rebooted and it STILL does not work.

I'm really struggling to be nice here. You knew that this was a problem from some months ago and you let it happen again. OMG.

In trying to get this add-on to work, I've disabled my other two add-ons then I Removed and Re-installed this Add-on and still it does not work. The download button appears but when I click on it, nothing happens. So what gives, this time? Is there ever going to be a permanent fix? I'm in the middle of downloading 5 youtube files that should have been done this afternoon, and now it is almost 11pm and who knows when/if they will ever get downloaded. I've wasted hours of my life on this! And you guessed it, it still does not work.

Asked by morlaine 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

I have no smart phone (or anything else) to sync. I've lost all of the bookmarks I had.

I have no smartphone or other devices to sync but I have lost all the bookmarks that I had before this new version of firefox. How do I get my bookmarks back? I keep ge… (read more)

I have no smartphone or other devices to sync but I have lost all the bookmarks that I had before this new version of firefox. How do I get my bookmarks back? I keep getting to a page that asks me to give my smartphone number, but I don't have a smartphone (or any phone). Can I go back to what I had before. I need those bookmarks.

Asked by sweimer 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Disable "View saved logins" button

Hi at the new firefox 67.0 add this feature "view saved logins" but i don't want to see that at every site i visit and i have stored logins. Is there any way to disable o… (read more)

Hi at the new firefox 67.0 add this feature "view saved logins" but i don't want to see that at every site i visit and i have stored logins.

Is there any way to disable or hide this new button?

Asked by Gregory 1 year ago

Last reply by McCoy 1 year ago

  • Archived

When I bookmark I get multiple copies and cannot delete other than one at a time.

i have recently bookmarked several sites. Multiple new folders are created and when I try to select all of them to delete them, I can only select one at a time. I have… (read more)

i have recently bookmarked several sites. Multiple new folders are created and when I try to select all of them to delete them, I can only select one at a time. I have no ability to delete multiple folders or sites at once.

Asked by Wordwaster 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Auto-close Randomly

Firefox browser has been the most stable and lightweight for me to use on desktop in the past, but things started to annoy me when the browser starts to randomly close. S… (read more)

Firefox browser has been the most stable and lightweight for me to use on desktop in the past, but things started to annoy me when the browser starts to randomly close. Since it's rarely for me to open my desktop I chose to iqnore it for some time and proceed to do a re-download/install the browser yesterday (5/26/2019) and it works find until I start installing an antivirus.

Please share some advise on this.

Asked by Cha3m 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Installing Firefox Causes Windows 10 Home 1809 Update to Fail When it Previously Worked

Recently purchased a Dell G3 3770 laptop with Win10 Home (1809). Before loading Firefox I ran Windows Update and it ran great. Loaded Office 2003 and a game I play and N… (read more)

Recently purchased a Dell G3 3770 laptop with Win10 Home (1809). Before loading Firefox I ran Windows Update and it ran great. Loaded Office 2003 and a game I play and Norton Security and tried Win Update and it ran OK. Loaded Firefox and went thru the struggle with Edge insisting it was my best browser before I turned of suggestions and Firefox worked fine. Ran Win Update and failed, returning error msg "we couldn't connect to the update service. We'll try again later or you can check now. If it still doesn't work, make sure you are connected to the internet.". Unloaded Firefox and no joy. After running the Windows-included update troubleshooter and numerous command prompt troubleshooting actions and several troubleshooting programs from Microsoft, I did a windows reset and could connect to the download site again. Reloaded Office 2003 and a game I play and Norton Security and Win update worked good and downloaded an additional update. Loaded Firefox, rebooted and Win Update fails again. Unloaded Firefox, no good. Once again reset Windows, reloaded Office 2003 and a game I play and Norton Security an Win Update works good. Loaded Firefox, it fails. Did all this once more with same result and it seems that Firefox is the long pole in the tent for this failure. Any ideas? Thanks! Gene

Asked by WhoDaresWins 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Emoji input on macOS not working after switching to German language

On macOS one can insert Emoji characters with the short cut CTRL + CMD + Space. This works fine, when Firefox is set to English, but when I switch the Language to German,… (read more)

On macOS one can insert Emoji characters with the short cut CTRL + CMD + Space. This works fine, when Firefox is set to English, but when I switch the Language to German, the short cut no longer works.

Any ideas how to fix this?

Asked by jehrhardt 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Firefox stopped working with netflix and yahoo. I haven't changed anything.

I haven't changed anything in Firefox as I'm not too computer savvy but now Netflix no longer works nor does yahoo. For yahoo it says something about a date in the future… (read more)

I haven't changed anything in Firefox as I'm not too computer savvy but now Netflix no longer works nor does yahoo. For yahoo it says something about a date in the future. No idea what has happened. Have a Mac and haven't made any software updates, my computer is 5-6 years old and isn't even capable of being updated, or so it tells me every time I try and do updates.

Asked by Oneuser 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

[suggestion] Allow autofocus on searchbar

Hey, could you please add an entry in "about:config" or point me out a trick to auto-focus the searchbar when opening a new window/tab ? This would really help me. Thanks… (read more)

Hey, could you please add an entry in "about:config" or point me out a trick to auto-focus the searchbar when opening a new window/tab ?

This would really help me. Thanks. (here in french me discussing in : https://forums.mozfr.org/viewtopic.php?f=5&t=141452&p=886503#p886503 )

Asked by otyugh 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Bookmarks are not syncing with gmail account

Dear Technical Team, I am using Mozilla Firefox since last 10 years and I have attached my gmail account for syncing of my bookmarks. Two days before, I reinstall windows… (read more)

Dear Technical Team, I am using Mozilla Firefox since last 10 years and I have attached my gmail account for syncing of my bookmarks. Two days before, I reinstall windows and book marks are not automatically syncing as I signed in my attached email. I have gone through all the ways and suggestions available at Firefox forum. I have uninstalled Firefox multiple times and also dis-connect my gmail from Firefox but nothing works. I am in a great trouble, please guide me how I can recover my bookmarks.

Asked by NaveedSaadiwre 1 year ago

Last reply by cor-el 1 year ago