Showing questions tagged:

why can not get onto my Farmville2 game

After last mac update i have not been able to get onto my Farmille2 game ive been using firefox on my macbook air no matter what I have tried hasn't worked going directl… (read more)

After last mac update i have not been able to get onto my Farmille2 game ive been using firefox on my macbook air no matter what I have tried hasn't worked going directly to zynga just brings up chrome info which doesnt work can you please help ?

Open 2 50

Weird box outlines on my svg images on mobile

I am a web developer and I noticed that my svg's have a weird box outline around them when I use the mobile version of firefox. On my desktop everything looks fine and ot… (read more)

I am a web developer and I noticed that my svg's have a weird box outline around them when I use the mobile version of firefox. On my desktop everything looks fine and other mobile browsers also don't have these outlines. I think it could have something to do with the animation I put on them as I haven't encountered this issue with just static svg icons for example. Here is my simplified css code for the animation: @keyframes swing {

   0% {
       rotate: var(--_from);
   }
   50% {
       rotate: var(--_to);
   }
   100% {
       rotate: var(--_from);
   }

} svg {

   --_from: -8deg;
   --_to: -18deg;
   animation: swing 8s infinite;

}


Also I was asked to choose a topic for this question and none of them realy fit. Is there maybe a different place were I should rather report this problem?

Open 1 10

cannot complete login to yahoo mail after latest firefox update

Since the latest firefox update, I cannot complete log in to yahoo mail account. I've been a Firefox user for over 14 years. It asks for authenication preference, then w… (read more)

Since the latest firefox update, I cannot complete log in to yahoo mail account. I've been a Firefox user for over 14 years. It asks for authenication preference, then will not complete it. This is only since latest update form firefox. I'm on an older Macbook pro but everything else works.

Open 1 20

I can't log in to my Google account using Firefox

I can't log into my Google account using Firefox. Can log in on Chrome using the same device so I don't think the device is the problem. It was fine until about an hour a… (read more)

I can't log into my Google account using Firefox. Can log in on Chrome using the same device so I don't think the device is the problem. It was fine until about an hour ago. When I attempted to click on a YouTube tab the tab closed. Any attempt to log in redirects me to a Google support page about deleting my cache and cookies. Which I've already done multiple times and I still can't log in.

Open 2 20

my phone has blocked my Samsung message board, unless I use Google, I'm trying to use Firefox . how can i get access to messages being sent. notification saying that on July 6th messages will be discontinued.

locked my Samsung message board, unless I use Google, I'm trying to use Firefox . how can i get access to messages being sent. notification saying that on July 6th messag… (read more)

locked my Samsung message board, unless I use Google, I'm trying to use Firefox . how can i get access to messages being sent. notification saying that on July 6th messages will be discontinue

Open 1

I am no longer able to payaccounts using Firefox

I am no longer able to pay accounts using Firefox, such as my supermarket and Govt motor vehicle registration, so I have to do that bit through another browser. It used t… (read more)

I am no longer able to pay accounts using Firefox, such as my supermarket and Govt motor vehicle registration, so I have to do that bit through another browser. It used to be okay, until recently. Supermarket is through direct debit, and car reg is by credit card. I can do the order without any problems, until the actual payment is tried, at which time I have to go to another browser and copy the URL at that stage, and pay it. What may be causing that? Thanks in anticipation. Cheers, Keith.

Open 1 30

After the latest Firefox update, when I try to use gmail it keeps crashing.

I'm running Firefox on Win10 with no options to upgrade to 11. Since the latest firefox update installed, I'm getting a screen that says "Oops, something's wrong," and th… (read more)

I'm running Firefox on Win10 with no options to upgrade to 11. Since the latest firefox update installed, I'm getting a screen that says "Oops, something's wrong," and then I'm kicked out of gmail. A screen asks about sending a report to Firefox, which I check OK for. Today this is happening about every minute to 30 seconds . What needs to happen?

Open 17 80

I am getting the "You are using an incompatible web browser" error. How can I fix it?

Hello Mozilla Support, I am trying to use a website, but it shows the message "You are using an incompatible web browser." I am using the latest version of Firefox on my … (read more)

Hello Mozilla Support, I am trying to use a website, but it shows the message "You are using an incompatible web browser." I am using the latest version of Firefox on my Android phone, but the website still does not work. I have already refreshed the page and restarted the browser. Please help me fix this problem. Thank you.

Moderator note: Moved from the Firefox Desktop forum to the Firefox for Android forum.

Open 1 10

firefox will not connect to my Paypal account but other servers will

I have had problems logging into my PayPal account have changed my password several times but the change has not been saved. also I have tried to purchase items on the in… (read more)

I have had problems logging into my PayPal account have changed my password several times but the change has not been saved. also I have tried to purchase items on the internet and paypal would not connect in firefox but would connect on another server why ?

Open 1 10

Within the last two days I am unable to log on to my TastyTrade account. I can log on with Edge but not Firefox

I have had access to TastyTrade thru FireFox for years. Within the last two days I am unable to log on. When I click on the link the screen goes all white and the page … (read more)

I have had access to TastyTrade thru FireFox for years. Within the last two days I am unable to log on. When I click on the link the screen goes all white and the page will not open. When using Edge I am able to get logged in but not thru FireFox which is my preferred browser.

Open 1 30

Images not showing on Sky news pages.

Since the last two updates, Not including the current update as I have not downloaded it because I am sick of them, I cannot see any images on Sky news articles. There is… (read more)

Since the last two updates, Not including the current update as I have not downloaded it because I am sick of them, I cannot see any images on Sky news articles. There is just a white box where the images should be.

Also the back/forward buttons are useless. I do a search on Bing and click through the pages then when I , say get to page six and retype for another article the previous search doesn't exist when I use the back button. I have to remember and retype the name of the article I am looking for.

Open 6 80

Spell checker does not work in Gemini or Substack, and I have followed all troubleshooting interventions I can find

Spellchecker does not function, and in my most important projects, Gemini and Substack, no spell checking takes place, I have to switch to Chrome of all things...here in … (read more)

Spellchecker does not function, and in my most important projects, Gemini and Substack, no spell checking takes place, I have to switch to Chrome of all things...here in this field spell-checking is taking place...why?

I have spent much time researching this issue, made all the intervention recommended, nothing works, and the failure is 'selective', works on many things, fails on important production browser interfacing.

I value being Chrome-free, please help me solve this issue

Open 1 20

Can't log into Google account, redirects to "clear cache and cookies"

I am having the problem a fix was created for previously where attempts to sign in to my google account continually redirect to a request to clear cache and cookies. Have… (read more)

I am having the problem a fix was created for previously where attempts to sign in to my google account continually redirect to a request to clear cache and cookies. Have done so multiple times, still can't log in. Can log in on Chrome so definitely a Firefox-specific issue.

We have resolved an issue with Google prompting users to ‘clear cookies and site data’ when logging in. A fix has been published, via Firefox remote settings that does not require a Firefox upgrade. Users will receive the update over the next 6hrs, if you would like to update immediately simply restart Firefox.

Note: The issue was related to CHIPS being enabled in Fx131, this feature has been temporarily disabled while we resolve the issues. Users who have disabled 'Allow Firefox to install and run studies' in Privacy & Security settings will need to enable to receive the update.

Open 7 10

Directv.com site logs me out immediately.

I am trying to edit my payment method with Directv.com. I log in with no issues. However, every time I try to access "edit payment" their website automatically logs me … (read more)

I am trying to edit my payment method with Directv.com. I log in with no issues. However, every time I try to access "edit payment" their website automatically logs me out. After a discussion with them, they blame Firefox for the problem and want me to use a different browser. Is it Firefox or is it their website?

I have attached a screen shot so you can see where if I click I get logged out.

Open 1 30