Thunderbird slow to the point of unusability

Hi, I just got a new laptop and downloaded thunderbird. On the new computer, Thunderbird is slow to the point where I cannot use it. I've tried uninstalling it and reinst… (read more)

Hi, I just got a new laptop and downloaded thunderbird. On the new computer, Thunderbird is slow to the point where I cannot use it. I've tried uninstalling it and reinstalling it, played with settings, and nothing seems to do the trick. I use a screen reader (JAWS) because I am blind but I've never had any issues with it before. It will work fine for a few minutes and then the slowness will begin. Any ideas how to resolve this?

Asked by hblumen 1 day ago

Last reply by Wayne Mery 7 hours ago

Delete contacts in address book

After decades of using Thunderbird it has amassed contacts. Even for my own contact it saves a contact like "lynn@szetosolutions". incomplete email addresses, or associa… (read more)

After decades of using Thunderbird it has amassed contacts. Even for my own contact it saves a contact like "lynn@szetosolutions". incomplete email addresses, or associated with DMV...just for my own email it has saved 7 versions and or affiliations. I want to clean up and remove the excess, inaccurate email addresses that keep auto filling my emails and reduce the constant annoyance. Can someone help me? I'm so grateful for any help.

Asked by Lynn Quan 1 day ago

Last reply by david 7 hours ago

Link/hyperlink dialog box not showing up

Ever since Thunderbird's latest update (Sep-23 / Oct-23), the "link" or "hyperlink" (Ctrl +K) feature does not work when drafting an email. When I enter the command to ad… (read more)

Ever since Thunderbird's latest update (Sep-23 / Oct-23), the "link" or "hyperlink" (Ctrl +K) feature does not work when drafting an email. When I enter the command to add a link (e.g., Ctrl +K) the page freezes as if a dialog box is there somewhere for me to populate what I'd like to link, but no actual dialog box shows up allowing me to input the URL I'd like to link to. Anyone else experiencing this and have a solution? Thank you!!

Asked by kwesler 1 month ago

Last reply by shipman 7 hours ago

latest update (?) hoses email access for all accounts

I am s-o-o-o gd tired of this happening. Every time it does, I spend days-to-weeks trying to recover a working edition of Tbird. Why can't you build updates that don't … (read more)

I am s-o-o-o gd tired of this happening. Every time it does, I spend days-to-weeks trying to recover a working edition of Tbird. Why can't you build updates that don't lock a customer out of his/her own emails.

I don't know how or when, exactly, it happened. I use Win11pro which is up to date. I have one Tbird install on dropbox so I can access all my emails from any of four different machines. It worked yesterday (on two machines at any rate, I didn't use the others). Today, no matter which machine I log into, I get an message stating that I ' you have launched an older version of Thunderbird. A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and ad-ons again. For more information . . .italic text Then it gives an 'exit' button and a 'create new profile' button.

1) I did NOT install a new version of Thunderbird.

2) Insofar as I can tell, the version on Dropbox has not changed so nothing should have altered the profile.

3) I do NOT want to create a new profile -- I have years of data in calendars and emails across multiple accounts.

4) the 'more information' link doesn't work.

Why do you periodically do this to me, Mo? Why can't you make changes that don't destroy a person's account(s), profiles or data? Why do you put up such a useless message without a utility to restore things to the way they should be?

5) I have been searching the internet for hours and I don't see a solution to this problem.

Asked by Obie Ephyhm 1 day ago

Last reply by Wayne Mery 7 hours ago

Supernova issues - Relunctantly leaving Thunderbird (win10)

Since the Supernova update I have been unable to resolve issues with expanding subfolders and inability to access folders due to file summary issues. I continuously have … (read more)

Since the Supernova update I have been unable to resolve issues with expanding subfolders and inability to access folders due to file summary issues. I continuously have to repair folders. My sent and trash folders randomly disappear and then reappear. I've used Thunderbird for years, but am having to pursue another email option.

Asked by c6rbqhr2rk 1 day ago

Last reply by Wayne Mery 8 hours ago

Issues with Moving the "Find Bar"

I have read through all 3 of the following posts linked below on this issue, and cant make it out. I am trying to move the find bar to the top of firefox. Tried the real… (read more)

I have read through all 3 of the following posts linked below on this issue, and cant make it out.

I am trying to move the find bar to the top of firefox. Tried the really long codes suggested, and the short ones. Yes, I enabled "true" in the config settings. Added the chrome folder and text file, I think in the right section. Restarted firefox lots of times upon each code I tried, still not working.

Any ideas? thanks!

https://support.mozilla.org/ig/questions/1372399

https://gripfastistech.com/index.php/blog/82-move-findbar-to-top-firefox-69.html

https://www.reddit.com/r/FirefoxCSS/comments/11odffm/psa_incoming_changes_to_default_element/

Asked by zach6 20 hours ago

Last reply by cor-el 8 hours ago

no autoupdate recieven on systems after these setting (screenshot)

Hi, i want to autoupdate firefox silently on a bunch of servers. When the mentioned settings are in place i'm still promted to update firefox when opening it. This isn'… (read more)

Hi,


i want to autoupdate firefox silently on a bunch of servers. When the mentioned settings are in place i'm still promted to update firefox when opening it. This isn't possible for the users as this is something a systemengineer should do. Is there anything i'm missing for a silent autoupdate? There is no JSON file in place. these settings have been distributed by a GPO.


Kind regards,

Remco

Asked by r.hardy 12 hours ago

Last reply by zeroknight 8 hours ago

Credit/Debit Errors in Browser

Hi, I'm getting errors when trying to make online card payments with Firefox. Things like, Invalid card number, not being able to type number in box provided, (No Curso… (read more)

Hi,

I'm getting errors when trying to make online card payments with Firefox. Things like, Invalid card number, not being able to type number in box provided, (No Cursor). It works ok on some sites but not others. However, if I switch to the Edge browser all transactions work perfectly. This has been happening for some time (Windows 11). I'm thinking this could be a bug but not sure.

Trevor

Asked by trevorcato 9 hours ago

Last reply by zeroknight 8 hours ago

Firefox freezes

I have just reinstalled windows and then Firefox. If I click settings then a menu item it just freezes. I have uninstalled and reinstalled. Using Windows 11 Pro 22H2. … (read more)

I have just reinstalled windows and then Firefox. If I click settings then a menu item it just freezes.

I have uninstalled and reinstalled.

Using Windows 11 Pro 22H2.

Any suggestions?

Asked by Trevor Appleton 2 days ago

Last reply by zeroknight 9 hours ago

Newly installed Firefox freezes

I have recently reinstalled windows and then installed Firefox. When I go to settings then click on an item Firefox freezes. I have uninstalled and reinstalled (with rev… (read more)

I have recently reinstalled windows and then installed Firefox. When I go to settings then click on an item Firefox freezes.

I have uninstalled and reinstalled (with revo uninstaller) but it still happens.

Would appreciate suggestions.

Asked by Trevor Appleton 11 hours ago

Last reply by zeroknight 10 hours ago

Viewing Tiktok profiles breaks with privacy.resistFingerprinting=true

When viewing any tiktok account profile page, for example this one , the videos do not show up, and says "Something went wrong, Sorry about that! Please try again later."… (read more)

When viewing any tiktok account profile page, for example this one , the videos do not show up, and says "Something went wrong, Sorry about that! Please try again later."

Here's what i did:

  1. Created new Firefox profile with default settings and no extensions
  2. Visited a TikTok profile, and saw it opens as expected
  3. Changed privacy.resistFingerprinting to true
  4. Refreshed the TikTok profile page, and the error message shows up

I opened the console and compared and there were new warnings:

  • Blocked https://www.tiktok.com/@tiktok from extracting canvas data because no user input was detected.
  • Get user detail failed for getting wrong response

And 3 errors, when there were 0 before, all three read

  • Uncaught TypeError: _0x5e9eb8[_0x2bd187] is null

Asked by ranidspace 20 hours ago

Last reply by zeroknight 10 hours ago

Thunderbird stopped downloading emails

Running TB 115.4.1 (64-bit), POP3 account, up until this morning everything was fine. Now getting msg - "Unable to write the email to the mailbox. Make sure the file sys… (read more)

Running TB 115.4.1 (64-bit), POP3 account, up until this morning everything was fine.

Now getting msg - "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."

Have more than 70 Gb free on my drive. Have tried: -deleting messages and compacting the inbox. -using TB's built-in repair folder utility. -deleting and re-creating the global-messages-db.sqlite file in my profile

Have logged into my email with my browser and can't find anything wrong with the account itself. Everything seems ok on that end.

Nothing has worked. Any other suggestions?

Asked by lrosen888 1 month ago

Last reply by Phaz 1 day ago

Skype for Business 2016 desktop app not launching from Firefox

Skype for Business 2016 desktop app is not loaded from Mozilla Firefox (102.15.1 ESR) Using handlers.json : "lync15":{"action":2,"handlers":[{"name":"lync.exe","p… (read more)

Skype for Business 2016 desktop app is not loaded from Mozilla Firefox (102.15.1 ESR) Using handlers.json : "lync15":{"action":2,"handlers":[{"name":"lync.exe","path":"C:\\Program Files (x86)\\Microsoft Office\\Office16\\lync.exe"}]}.

lync15://foo or any generated skype meeting just does not open Skype for Business 2016 desktop app.

It is working with MS Edge, but not with Firefox. It was working before on Windows Server 2012 R2, but now with Windows Server not.

Asked by vladimir.vladimirov2 1 day ago

Last reply by cor-el 11 hours ago

Overpaid Thunderbird donation

Hi there - I have just made a donation to thunderbird of $16.50, however I didn't think the payment had gone through and have now had 4 x $16.50 come off my credit card. … (read more)

Hi there - I have just made a donation to thunderbird of $16.50, however I didn't think the payment had gone through and have now had 4 x $16.50 come off my credit card. I would appreciate your help to reverse 3 of the $16.50 payments. Many thanks ~ sally Johnson

Asked by esjay9 17 hours ago

Last reply by James 13 hours ago

Donations

I believe requiring address when donating through PayPal is unnecessary collection of data, I finally donated anyway but didn't like it.

Asked by Ahaskins 1 day ago

Last reply by James 13 hours ago

Issue with Youtube in full screen mode : it won´t exit full screen mode , video player controls innoperative

Recently I migrated to Firefox to get rid of the unbearable heavy load of ads on Chrome and would be satisfied with such change if it was not by the slow way Firefox hand… (read more)

Recently I migrated to Firefox to get rid of the unbearable heavy load of ads on Chrome and would be satisfied with such change if it was not by the slow way Firefox handles Youtube player. As I touch to maximize the screen it is a painful process : the image rotates to a smaller rectangle and after some seconds finally fills up the screen. Once in full screen video player control no longer works. The same did not occur with Chrome , in full screen I used to have control. I noticed previously on my desktop running Windows 10 that Fireworks it is much slower to go full screen on Youtube and to exit full screen. I think Firefox handles with more difficulty the Youtube player than Chrome , or perhaps I am missing something. Unfortunately I think I will have to return to Chrome on Android.

Asked by Ron Wolpa 1 month ago

Last reply by Paul 14 hours ago

Firefox Android Crashes - java.lang.OutofMemoryError

Hello, I am getting a frequent freeze in the Android app and then shortly after a crash. Info: - happens on FF, FF Beta, and FF Nightly,and reinstall/phone reset didn't … (read more)

Hello,

I am getting a frequent freeze in the Android app and then shortly after a crash. Info: - happens on FF, FF Beta, and FF Nightly,and reinstall/phone reset didn't fix. - Samsung Galaxy SM-G965U running Android 10. - every error starts with java.lang.OutofMemoryError. - it never happens just on startup, just on auto fill, or some of the similar crash reports I've seen around here. - it does appear to be site-specific, but sometimes the site works and sometimes it does not: if I close the last tab after a crash, it will usually work for awhile. - Sync and disabling Add-ons doesnt fix it, although perhaps its worse with uBlock Origin enabled (not conclusively)

Thanks for any suggestions.

edited for clarity

Asked by kBayi 2 weeks ago

Last reply by Paul 14 hours ago